Golden templates are
master copies of contact center applications that can be reused or installed on
multiple virtual machines. They are built on a
system, which is a single (source) core server controlled by a
partner or service provider.
After the golden
template are built, an
process clones and deploys the golden templates as virtual machines (VMs)
for the pair of
servers deployed for the customer.
administer configuration tasks on the contact center VM applications on the
destination system Side A and Side B.
The sequence is: