Installing and Configuring Cisco Hosted Collaboration Solution for Contact Center, Release 9.0
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This document provides the overview, design, installation and configuration of Cisco Hosted Collaboration Solutions for Contact Center. It provides technical specifications and requirements, a list of the procedures you must perform to install and configure this solution, and a configuration example.


This document assumes that you are already familiar with Cisco Contact Center products. You require VMware infrastructure training. You must acquire the necessary knowledge and experience regarding deployment and management of virtual machines before you deploy components on VMware virtual machines.

Revision History

Date Revision change
September 2012 Added a procedure Enable Auto-growth for the Portal Database.
September 2012 Document received approval.

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