When a Unified Contact Center operation issue arises, you can use the Unified System CLI tool to collect data for Cisco engineers to review.
For example, you can use the System CLI if you suspect a call is not handled correctly. In this case you use the show tech-support system command to collect data and send the data to Cisco support.
The Unified System CLI includes the following features:
Installs automatically on all Unified CCE, Unified CVP, and Unified CCDM servers.
Retrieves your entire solution topology automatically from the Unified CCDM/OAMP server.
Uses a consistent command across multiple products and servers.
Executes as a Windows scheduled job.
The following figure shows the devices and Cisco Unified products that the Unified System CLI interacts with.
Figure 1. Unified System CLI Commands
Complete the following procedure using the Unified System CLI to collect system diagnostic information from the components.