Installing and Configuring Cisco Hosted Collaboration Solution for Contact Center, Release 9.0
Create Golden Template
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Create Golden Template

Create Golden Template

A golden template is an image of a virtual machine that the service provider can use as a master copy to create and provision new virtual machines.

This chapter contains the procedures you must perform to create the following golden templates for Cisco Hosted Collaboration Solution for Contact Center.

Create Golden Template for Core Cisco Components

Create Golden Template for Unified CCE Call Server

Follow this sequence of tasks to create the golden template for Cisco Unified CCE Call Server.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the HCS-CC_9.0_CCE-CVP_vmv8_v1.0.ova.

See Open Virtualization Format Files

2

 

Create the virtual machine for the Unified CCE Call Server.

Follow the procedure Create Virtual Machines from Cisco HCS for Contact Center OVA.

3

 

Install Microsoft Windows Server 2008 R2 Service Pack 1.

Follow the procedure Install Microsoft Windows Server.

4   Install VMware Tool Follow the procedure Install VMware Tools.

5

 

Install Anti-Virus software.

Follow the procedure Install Anti-Virus Software.

6

 

Install the Unified CCE Call Server.

Follow the procedure Install Unified CCE Call Server.

7

 

Convert the virtual machine to a template.

Follow the procedure Convert Virtual Machine to Golden Template.

After you create all golden templates, you can run the automation process (Clone and OS Customization). After you run the automation process, you can configure the CCE Call Server on the destination system. Refer Configure Unified CCE Call Server.

Create Golden Template for Unified CCE Data Server

Follow this sequence of tasks to create the golden template for Cisco Unified CCE Data Server.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the HCS-CC_9.0_CCE-CVP_vmv8_v1.0.ova.

See Open Virtualization Format Files.

2

 

Create the virtual machine for the Unified CCE Data Server.

Follow the procedure Create Virtual Machines from Cisco HCS for Contact Center OVA.

3

 

Install Microsoft Windows Server 2008 R2 Service Pack 1.

Follow the procedure Install Microsoft Windows Server.

4   Install VMware Tool Follow the procedure Install VMware Tools.

5

 

Install Anti-Virus software.

Follow the procedure Install Anti-Virus Software.

6   Install Microsoft SQL Server 2008.

Follow the procedure Install Microsoft SQL Server 2008 SP1 Standard Edition x64.

7

 

Install the Unified CCE Data Server.

Follow the procedure Install Unified CCE Data Server.

8

 

Convert the virtual machine to a template.

Follow the procedure Convert Virtual Machine to Golden Template.

Create Golden Template for Unified CVP Server

Follow this sequence of tasks to create the golden template for Cisco Unified CVP Server.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the HCS-CC_9.0_CCE-CVP_vmv8_v1.0.ova.

See Open Virtualization Format Files.

2

 

Create the virtual machine for the Cisco Unified CVP Call/VMXL Server.

Follow the procedure Create Virtual Machines from Cisco HCS for Contact Center OVA.

3

 

Install Microsoft Windows Server 2008 R2 Service Pack 1.

Follow the procedure Install Microsoft Windows Server.

4   Install VMware Tool. Follow the procedure Install VMware Tools.

5

 

Install Anti-Virus software.

Follow the procedure Install Anti-Virus Software.

6

 

Install the Unified CVP Call/VMXL Server.

Follow the procedure Install Unified CVP Server.

7

 

Convert the virtual machine to a template.

Follow the procedure Convert Virtual Machine to Golden Template.

After you create all golden templates, you can run the automation process (Clone and OS Customization). After you run the automation process, you can configure the Unified CVP Server on the destination system. Refer Configure Unified CVP.

Create Golden Template for Unified CVP OAMP Server

Follow this sequence of tasks to create the golden template for Cisco Unified CVP OAMP Server.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the HCS-CC_9.0_CCE-CVP_vmv8_v1.0.ova.

See Open Virtualization Format Files.

2

 

Create the virtual machine for the Cisco Unified CVP OAMP Server.

Follow the procedure Create Virtual Machines from Cisco HCS for Contact Center OVA.

3

 

Install Microsoft Windows Server 2008 R2 Service Pack 1.

Follow the procedure Install Microsoft Windows Server.

4   Install VMware Tool. Follow the procedure Install VMware Tools.

5

 

Install Anti-Virus software.

Follow the procedure Install Anti-Virus Software.

6

 

Install the Cisco Unified CVP OAMP Server.

Follow the procedure Install Unified CVP OAMP Server.

7

 

Convert the virtual machine to a template.

Follow the procedure Convert Virtual Machine to Golden Template.

After you create all golden templates, you will run the automation process (Clone and OS Customization). After you run the automation process, you can configure the Unified CVP Server on the destination system. Refer Configure Unified CVP.

Create Golden Template for Unified CVP Reporting Server

Follow this sequence of tasks to create the golden template for Cisco Unified CVP Reporting Server.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the OVA HCS-CC_9.0_CCE-CVP_vmv8_v1.0.ova.

See Open Virtualization Format Files.

2

 

Create the virtual machine for the Unified CVP Reporting Server.

Follow the procedure Create Virtual Machines from Cisco HCS for Contact Center OVA.

3

 

Install Microsoft Windows Server 2008 R2 Service Pack 1.

Follow the procedure Install Microsoft Windows Server.

4   Install VMware Tool. Follow the procedure Install VMware Tools.

5

 

Install Anti-Virus software.

Follow the procedure Install Anti-Virus Software.

6

 

Convert the virtual machine to a template.

Follow the procedure Convert Virtual Machine to Golden Template.

Create Golden Template for Cisco Finesse

Follow this sequence of tasks to create the golden template for Cisco Finesse.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the HCS-CC_9.0_Finesse_vmv8_v1.0.ova.

See Open Virtualization Format Files.

2

 

Create the virtual machine from the OVA.

Follow the procedure that is documented in Create Virtual Machines from OVAs.

3

 

Install Cisco Finesse.

Follow the procedure for installing VOS applications Install Unified Communications Manager and Cisco Finesse.

4

 

Convert the virtual machine to a Golden Template.

Follow the procedure Convert Virtual Machine to Golden Template.
After you create all golden templates, you can run the automation process. After you run the automation process, you can configure Cisco Finesse on the destination system. Refer Configure Cisco Finesse.

Create Golden Template for Cisco Unified Intelligence Center

Follow this sequence of tasks to create the golden template for Cisco Unified Intelligence Center.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the Unified IC OVA HCS-CC_9.0_CUIC_vmv8_v1.0.ova.

See Open Virtualization Format Files.

2

 

Create the virtual machine from the OVA.

See Create Virtual Machines from OVAs.

3

 

Install Cisco Unified Intelligence Center.

See Install Unified Intelligence Center.

4

 

Convert the virtual machine to a Golden Template.

See Convert Virtual Machine to Golden Template.

After you create all golden templates, you can run the automation process. After you run the automation process, you can configure the Cisco Unified Intelligence Center VMs on the destination system. Refer Configure Unified Intelligence Center.

Create Golden Template for Cisco Unified Communications Manager

Follow this sequence of tasks to create the golden template for Cisco Unified Communications Manager.

After each task, return to this page to mark the task "done" and continue the sequence.

Sequence

Done?

Tasks

Notes

1

 

Download the OVA.

See Open Virtualization Format Files.

2

 

Create the virtual machine from the OVA.

Follow the procedure that is documented in Create Virtual Machines from Cisco Unified CM OVA.

3

 

Install Cisco Unified Communications Manager.

Follow the procedure for installing VOS applications Install Unified Communications Manager and Cisco Finesse.

4

 

Convert the virtual machine to a Golden Template.

Follow the procedure Convert Virtual Machine to Golden Template

After you create all golden templates, you can run the automation process. After you run the automation process, you can configure the Unified Communications Manager publisher and subscriber VM on the destination system. Refer Configure Unified Communications Manager.

Install Unified CCE Call Server

Complete the following procedure to install the Unified CCE Call Server.

Procedure
    Step 1   Add the template virtual machine into the destination domain.
    Step 2   Mount the correct version of Unified CCE ISO image to the virtual machine’s CD/DVD drive.
    Step 3   Run setup.exe from the icm-CCE-CCH Installer directory on the CD/DVD drive and follow the InstallShield procedures to install Unified CCE.
    Step 4   In the Select the installation method screen, click Fresh Install. Click Next.
    Step 5   In the Maintenance Release (MR) screen, leave the Maintenance Release Location field blank. Click Next.
    Step 6   In the Installation Location screen, choose C in the Drive drop-down list. Click Next.
    Step 7   In the Ready to Copy Files screen, click Install.
    Step 8   In the Installation Complete screen, click Yes, I want to restart my computer now. Click Finish.
    Step 9   Unmount the Cisco Unified CCE ISO image.
    Step 10   Move the template virtual machine back to the workgroup.

    Install Unified CCE Data Server

    Complete the following procedure to install the Unified CCE Data Server.

    Procedure
      Step 1   Add the template virtual machine into the destination domain.
      Step 2   Mount the correct version of the Unified CCE ISO image to the virtual machine’s CD/DVD drive.
      Step 3   Run setup.exe from the icm-CCE-CCH Installer directory on the CD/DVD drive and follow the InstallShield procedures to install the Unified CCE.
      Step 4   In the Select the installation method screen, click Fresh Install. Click Next.
      Step 5   In the Maintenance Release (MR) screen, leave the Maintenance Release Location field blank. Click Next.
      Step 6   In the Installation Location screen, choose C in the Drive drop-down list. Click Next.
      Step 7   In the Ready to Copy Files screen, click Install.
      Step 8   In the Installation Complete screen, click Yes, I want to restart my computer now. Click Finish.
      Step 9   Unmount the Unified CCE ISO image.
      Step 10   Move the template virtual machine back to the workgroup.

      Install Unified CVP Server

      Procedure
        Step 1   Mount the Unified CVP ISO image to the virtual machine. For more information, see Mount ISO File.
        Step 2   Copy the current Engineering Specials to the local drive.
        Note   

        Ignore this step if there are no Engineering Specials.

        Step 3   Navigate to the ISO file on the CD/DVD drive D.
        Step 4   Run setup.exe from the D:\ CVP\Installer_Windows directory.
        Step 5   Follow the InstallShield wizard to Run setup.exe from the D:\CVP\Installer_Windows directory:
        1. In the Select Packages screen, check CVP Server.
        2. In the Choose Destination Folder screen, select the folder locations for the CVP installation folder and the Media Files Installation folder.
        3. In the X.509 certificate screen, enter the information that you want to include in the certificate.
        4. In the Ready to Install screen, click Install.
        5. Restart the server after installation.
        Step 6   Copy the required Cisco Unified CVP Engineering Special file to the desktop.
        Step 7   If Unified CVP Engineering Specials are available, follow the InstallShield wizard to install them. Ignore this step if there are no Engineering Specials.
        Step 8   See the Cisco Contact Center Licenses for Service Providers Purchasing Cisco Hosted Collaboration Solution for Contact Center Products, Release 9.0(1).
        Step 9   Copy the license text into a file using Microsoft Notepad or a similar text editor that does not add formatting.
        Step 10   Save the license file as cvp.license
        Step 11   Upload the license through Unified CVP OAMP.
        Step 12   Restart the Call Server.
        Step 13   To verify the Unified CVP license, go to OAMP > System > Control Center. Select the device, then click Statistics.

        If the license file is not updated for Unified CVP Server, go to the location C:\Cisco\CVP\conf\license folder and make sure you have cvp.license file uploaded here.

        Step 14   After the Engineering Special installation completes, launch the Services Microsoft Management Console (MMC) and disable the Unified CVP OPSConsoleServer service.
        Step 15   Add any custom media files to the appropriate location.
        Step 16   Unmount the ISO image.

        Install Unified CVP OAMP Server

        Complete the following procedure to install the Unified CVP OAMP Server.

        Procedure
          Step 1   Mount the Unified CVP ISO image to the virtual machine.
          Step 2   Run setup.exe from the CVP\Installer_Windows directory on the CD/DVD drive.
          Step 3   Click I accept the terms of the License Agreement from the License Agreement and Copyright screen.
          Step 4   On the Select Package screen, choose the Unified CVP component Operations Console and click Next.
          Step 5   Accept the default locations in the Choose destination location screen.
          Step 6   Specify the information on the system X.509 Certificate and click Next.
          Step 7   Enter the Operations Console Password that meets the criteria detailed on the Operations Console Password screen.
          Step 8   Click Install to begin the Unified CVP installation process.
          Note   

          SNMP, WMI and IIS Windows Components are now installed as part of the Unified CVP Installations.

          Step 9   Click Yes, I want to restart my computer.
          Step 10   Unmount the Unified CVP ISO image.

          Install Unified CVP Reporting Server

          Complete the following procedure to install the Unified CVP Reporting Server.

          Procedure
            Step 1   Mount the Unified CVP ISO image to the virtual machine. For more information, see Mount ISO File.
            Step 2   Copy the current Engineering Specials to the local drive.
            Note   

            Ignore this step if there are no Engineering Specials.

            Step 3   Navigate to the ISO file on the CD/DVD drive.
            Step 4   Run setup.exe from the DVD drive located at CVP\Installer_Windows directory.
            Step 5   Follow the InstallShield wizard to Run setup.exe from the D:\CVP\Installer_Windows directory:
            1. In the Select Packages screen, check Reporting Server.
            2. In the Choose Destination Folder screen, select the folder locations for the CVP installation folder and the Media Files Installation folder.
            3. In the X.509 certificate screen, enter the information that you want to include in the certificate.
            4. In the Choose the database data and backup drive screen, enter the drive letter (typically, E).
            5. In the Database size selection screen, select Standard (250GB) or Premium (375GB).
            6. In the Ready to Install screen, click Install.
            7. Enter the Reporting Server password when prompted.

              It can take some time for the database to install.

            8. Restart the server after installation.
            Step 6   Copy the required CVP Engineering Special file to the desktop.
            Step 7   If Unified CVP Engineering Specials are available, follow the InstallShield wizard to install them. Ignore this step if there are no Engineering Specials.
            Step 8   See the Cisco Contact Center Licenses for Service Providers Purchasing Cisco Hosted Collaboration Solution for Contact Center Products, Release 9.0(1).
            Step 9   Copy the license text into a file using Microsoft Notepad or a similar text editor that does not add formatting.
            Step 10   Save the license file as cvp.license
            Step 11   To verify the Unified CVP license, go to OAMP > System > Control Center. Select the device, and then click Statistics.
            Step 12   After the Engineering Special installation completes, launch the Services Microsoft Management Console (MMC) and disable Unified CVP OPSConsoleServer service.
            Step 13   Add any custom media files to the appropriate location.
            Step 14   Unmount the ISO image.

            Install Unified Intelligence Center

            Complete the following procedure to install the Unified Intelligence Center.

            Procedure
              Step 1   Mount the ISO file to the CD/DVD drive of the virtual machine. For more information, see Mount ISO File.
              Step 2   Right-click the VM and select Edit Settings.
              Step 3   Click Hardware and select CD|DVD Drive 1.
              Step 4   Make sure that the Connected and Connect at power are both checked (Device status panel, upper right).
              Step 5   Select the virtual machine and power it on. Then open the console. Text displays on the monitor while the setup is prepared.
              Step 6   Follow the Install wizard:
              1. In the DVD Found screen, click Yes.
              2. At the Media Check Result screen, click OK .
              3. Text briefly displays on the screen.
              4. In the Product Deployment Selection screen, select OK.
              5. In the Proceed with Install screen, select Yes.
              6. In the Platform Installation screen, select Skip.
              7. About ten minutes into the installation, after the Component Installation completes, there is a reboot.
              Step 7   See the Cisco Contact Center Licenses for Service Providers Purchasing Cisco Hosted Collaboration Solution for Contact Center Products, Release 9.0(1).
              Step 8   Copy the license text into a file using Microsoft Notepad or a similar text editor that does not add formatting.
              Step 9   Save the license file as cuic.lic
              Step 10   Upload the License. For more information about the license upload, seeUpload License.
              Step 11   Press Ctrl Alt to free your cursor. Immediately, click the red Shut Down icon at the top left of the screen.
              Step 12   Unmount the ISO image.

              Install Unified Communications Manager and Cisco Finesse

              Complete the following procedures to install the Unified Communications Manager and Cisco Finesse:
              • Cisco Unified Communications Manager
              • Cisco Finesse
              .
              Procedure
                Step 1   Mount the ISO file to the CD/DVD drive of the virtual machine. For more information, see Mount ISO File.
                Step 2   Right-click the VM and select Edit Settings.
                Step 3   Click Hardware and select CD|DVD Drive 1.
                Step 4   Make sure that the Connected and Connect at power are both checked (Device status panel, upper right).
                Step 5   Select the virtual machine and power it on. Then open the console. Text displays on the monitor while the setup is prepared.
                Step 6   Follow the Install wizard:
                1. In the DVD Found screen, click Yes.
                2. At the Media Check Result screen, click OK.
                3. Text briefly displays on the screen.
                4. In the Product Deployment Selection screen, select OK.
                5. For Unified Communications Manager only, select Cisco Unified Communications Manager and click OK. You obtain the License when you configure the Unified Communications Manager.
                6. In the Proceed with Install screen, select Yes.
                7. In the Platform Installation screen, select Skip.
                8. About ten minutes into the installation, after the Component Installation completes, there is a reboot.
                9. Press Ctrl Alt to free your cursor. Immediately, click the red Shut Down icon at the top left of the screen.
                10. Unmount the ISO image.