Installing and Configuring Cisco Hosted Collaboration Solution for Contact Center, Release 9.0
Configure Customer Instance
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Configure Customer Instance

Contents

Configure Customer Instance

Set up Virtual Machine Startup and Shutdown

Complete the following procedure to configure virtual machine startup and shutdown.

Procedure
    Step 1   From VMware vSphere client, select a virtual machine.
    Step 2   Click the Configuration tab.
    Step 3   Click the Virtual Machine Startup/Shutdown link.
    Step 4   Click Properties.
    Step 5   In the Virtual Machine Startup and Shutdown dialog box, check Allow virtual machines to start and stop automatically with the system.
    Step 6   Use the Move Up, Move Down buttons to rearrange the virtual machines under Automatic Startup in the following order:
    • Unified CCE Database servers
    • Unified CCE Call Servers
    • Unified CVP Servers
    • Cisco Finesse servers
    • Unified Intelligence Center
    • Unified Call Manager
    • Unified CVP Reporting Server
    • Unified CVP OAMP Server
    • Unified Contact Center Domain Manager
    Step 7   Click OK.

    Create Domain Controller Server

    Create Virtual Machine for Domain Controller

    Procedure
      Step 1   Create a new virtual machine from vCenter.
      Step 2   On the Name and Location page, provide a name for Domain Controller.
      Step 3   In the Disk format field, choose Thick provisioned format.
      Step 4   Enter the machine specifications.

      Install Microsoft Windows Server 2008 R2 Standard Edition

      To install Microsoft Windows Server 2008 R2 Standard Edition, see Install Microsoft Windows Server.

      Install Anti-Virus Software

      For third-party applications installation, see Install Anti-Virus Software.

      Set up the Domain Controller

      Complete the following procedure to set up the domain controller.

      Procedure
        Step 1   Choose Start > Run > and enter dcpromo.exe.
        Step 2   Click Next through the Active Directory Wizard windows until you reach the Domain ControllerType window.
        Step 3   Click the Domain controller for a new domain radio button. Click Next.
        Step 4   Click the Domain in a new forest radio button. Click Next.
        Step 5   Enter the DNS name. The DNS name must have a suffix. Click Next.
        Step 6   Enter the NetBIOS Domain Name. Click Next.
        Step 7   Repeat Steps 2 through 5. In Step 4, set the other side’s network service account rather than the NT AUTHORITY\NETWORK SERVICE.
        Step 8   Select Install and configure DNS server on this computer, and set this computer to use this DNS server as its preferred DNS server. Click Next.
        Step 9   Click Finish and restart Windows when prompted.

        Associate Virtual Machine with New Domain

        Complete the following procedure to associate the virtual machine with the new domain.

        Procedure
          Step 1   Log in to the machine using the local Administrator account.
          Step 2   Right-click My Computer and choose Properties > Network Identification Tab > Properties.
          Step 3   Click Domain. Remove the machine from the old domain and reboot.
          Step 4   Log in to the machine again using the local Administrator account.
          Step 5   Right-click My Computer and choose Properties > Network Identification Tab > Properties.
          Step 6   Click Domain, then enter the Fully Qualified Domain Name and click OK.
          Step 7   Enter the Domain Administrator's username and password.
          Step 8   Reboot the server and log in to the domain.

          Associate Unified CCE with New Domain

          Complete the following steps to associate the Unified CCE with the new domain.

          Procedure
            Step 1   Open the Domain Manager application from the Cisco Unified CCE Tools folder.
            Step 2   Choose Start > Programs > Cisco Unified CCE Tools > Domain Manager.
            Step 3   Choose the Domain Name.
            Step 4   Add the Cisco Root OU.
            Step 5   Add a Facility OU.
            Step 6   Add an Instance OU.
            Step 7   Configure the following to change the domain for Unified CCE applications:
            1. Run Web Setup.
            2. Choose Instance Management.
            3. Select the Instance to be modified, then click Change Domain.

              The Change Domain page opens displaying the currently configured domain and the new domain name.

            4. Click Save.

              A query is sent to confirm that you want to change the domain.

            5. Click Yes.

              The Instance List page appears.

            Note   

            Verify the change of Domain in AWDB and instance name in all Unified CCE components.


            Configure Unified CCE Call Server

            Configure Domain Manager

            You do this once, on the first Unified CCE Server that you configure. Configuring Domain Manager for the Side A Unified CCE Server also configures the domain manager for the Side B Unified CCE Server and both Side A and Side B Data Servers.

            Skip this procedure if have already done it when you configured the Data Server.

            Procedure
              Step 1   Choose Start > All Programs > Cisco Unified CCE Tools > Domain Manager.
              Step 2   Log in to an administrator's account in the domain.
              Step 3   Choose the domain that you want to add.
              Step 4   If this is the first instance, add the Cisco Root as Cisco_ICM:
              1. Click Cisco Root Add. Then click Add.
              2. Select the OU under which you want to create the Cisco Root OU, then click OK.

                When you return to the Domain Manager dialog box, the Cisco Root OU appears either at the domain root, or under the OU you selected. You can now add the facility.

              Step 5   Add the facility organizational unit (OU):
              1. Select the Cisco Root OU under which you want to create the Facility OU.
              2. In the right pane, under Facility, click Add.
              3. Enter the name for the Facility. Then click OK.
              Step 6   Add the Instance OU:
              1. Navigate to and select the Facility OU under which you want to create the Instance OU.
              2. In the right pane, under Instance, click Add.
              3. Enter the Instance name and click OK.
              Step 7   Click Close.

              Configure Unified CCE Router

              Complete the following procedure to configure the router for the Unified CCE Call Servers on Side A and Side B.
              Procedure
                Step 1   Launch the Unified CCE Web Setup.
                Step 2   Sign in as the domain user with local Administrator permission.
                Step 3   Click Instance Management, and then click Add.
                Step 4   In the Add Instance dialog box, select the customer facility and instance.
                Step 5   In the Instance Number field, enter 0. Click Save.
                Step 6   Choose Component Management > Routers.
                Step 7   Click Add to set up the Call Router.
                Step 8   In the Deployment dialog box, click the appropriate Side.
                Step 9   Click Duplexed. Click Next.
                Step 10   In the Router Connectivity dialog box configure the Private Interface and Public (Visible) Interfaces. Click Next.
                Step 11   In the Enable Peripheral Gateways dialog box enter 1-2 in the Enable Peripheral Gateways field. Click Next.
                Step 12   In the Router Options dialog box, check Enable Quality of Service (QoS) check box, and then click Next.

                This step applies to Side A only.

                Step 13   In Router Quality of Service, click Next.
                Step 14   In the Summary dialog box, make sure that the Router summary is correct, then click Finish.

                Configure Generic Peripheral Gateway

                Complete the following tasks to configure the Unified CCE peripheral gateways for the Call Server on Side A. Then repeat all tasks for Side B.

                Prepare to Add PIMs

                Complete the following procedure to prepare to add PIMs (Peripheral Interface Manager):

                Procedure
                  Step 1   Choose Start > All Programs > Cisco Unified Tools > Peripheral Gateway Setup.
                  Step 2   Click Add in the Instance Components pane, and from the Component Selection dialog box choose Peripheral Gateway.
                  Step 3   In the Peripheral Gateway Properties dialog box:
                  1. Check Production mode.
                  2. Check Auto start system startup.
                  3. Check Duplexed Peripheral Gateway.
                  4. Choose PG1 in the PG node Properties ID field.
                  5. Click the appropriate Side (Side A or Side B).
                  6. Add CUCM to the selected types.
                  7. Add VRU to the selected types.
                  8. Click Next.

                  Add PIM1 (CUCM PIM)

                  In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM1 with the Client Type of CUCM as follows
                  Procedure
                    Step 1   Check Enabled.
                    Step 2   In the Peripheral name field, enter CM.
                    Step 3   In the Peripheral ID field, enter 5000.
                    Step 4   In the Agent extension length field, enter extension length for this deployment.
                    Step 5   In the CUCM Parameters pane, configure as follows:
                    1. In the Service field, enter the hostname of Communications Manager Subscriber.
                    2. In the User ID field, enter pguser.
                    3. In the User password field, enter your password.
                    4. In the Mobile Agent Codec field, choose G.711 or G.729.
                    Step 6   Click OK.

                    Add PIM2 (first VRU PIM)

                    In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM2 with the Client Type of VRU as follows.

                    Procedure
                      Step 1   Check Enabled.
                      Step 2   In the Peripheral name field, enter CVP1.
                      Step 3   In the Peripheral ID field, enter 5001.
                      Step 4   In the VRU Connect port field, enter 5000.
                      Step 5   In the Reconnect interval (sec) field, enter 10.
                      Step 6   In the Heartbeat interval (sec) field, enter 5.
                      Step 7   In the DSCP field, choose CS(324).
                      Step 8   Click OK.

                      Add PIM3 (second VRU PIM)

                      In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM3 with the Client Type of VRU as follows.

                      Procedure
                        Step 1   Check Enabled.
                        Step 2   In the Peripheral name field, enter CVP2.
                        Step 3   In the Peripheral ID field, enter 5002.
                        Step 4   In the VRU Connect port field, enter 5000.
                        Step 5   In the Reconnect interval (sec) field, enter 10.
                        Step 6   In the Heartbeat interval (sec) field, enter 5.
                        Step 7   In the DSCP field, choose CS(324).
                        Step 8   Click OK.

                        Add PIM4 (third VRU PIM)

                        In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM4 with the Client Type of VRU as follows.

                        Procedure
                          Step 1   Check Enabled.
                          Step 2   In the Peripheral name field, enter CVP3.
                          Step 3   In the Peripheral ID field, enter 5003.
                          Step 4   In the VRU Connect port field, enter 5000.
                          Step 5   In the Reconnect interval (sec) field, enter 10.
                          Step 6   In the Heartbeat interval (sec) field, enter 5.
                          Step 7   In the DSCP field, choose CS(324).
                          Step 8   Click OK.

                          Add PIM5 (fourth VRU PIM)

                          In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM5 with the Client Type of VRU as follows.

                          Procedure
                            Step 1   Check Enabled.
                            Step 2   In the Peripheral name field, enter CVP4.
                            Step 3   In the Peripheral ID field, enter 5004.
                            Step 4   In the VRU Connect port field, enter 5000.
                            Step 5   In the Reconnect interval (sec) field, enter 10.
                            Step 6   In the Heartbeat interval (sec) field, enter 5.
                            Step 7   In the DSCP field, choose CS(324).
                            Step 8   Click OK.

                            After Creating PIMs

                            Procedure
                              Step 1   Enter 5000 in the Logical Controller ID field.
                              Step 2   Enter 0 in the CTI Call Wrapup Data delay field.
                              Step 3   In the VRU Reporting pane, click Service Control and check Queue Reporting. Click Next.
                              Step 4   In the Device Management Protocol Properties dialog box, click Side A Preferred.
                              Step 5   If you are configuring Side A:
                              • Side A Properties panel = Call Router is local.
                              • Side B Properties panel = Call Router is remote (WAN).
                              Step 6   If you are configuring Side B:
                              • Side A Properties panel = Call Router is remote (WAN).
                              • Side B Properties panel = Call Router is local.
                              Step 7   Enter 30000 in the Usable Bandwidth (kbps) field.
                              Step 8   Enter 4 in the Heartbeat Interval (100ms) field. Click Next.
                              Step 9   In the Peripheral Gateway Network Interfaces dialog box, enter the PG Private Interfaces and the PG Public (Visible) Interfaces.
                              Step 10   Click the QoS button in the private interfaces section for Side A. In the PG Private Link Qos Settings, check the check box Enable QoS and click OK.
                              Step 11   Click the QoS button in the public interfaces section. In the PG Visible Link Qos Settings, check Enable QoS and click OK.

                              This step applies only to Side A.

                              Step 12   In the Peripheral Gateway Network Interfaces dialog box, click Next.
                              Step 13   In the Check Setup Information dialog box, click Next.
                              Step 14   In the Setup Complete dialog box, click Finish.

                              Configure CTI Server

                              Follow this procedure to configure the CTI Server for the CUCM PIM.
                              Procedure
                                Step 1   In the Instance Components pane of the Components Setup dialog box click Add.
                                Step 2   In the Component Selection dialog box, click CTI Server.
                                1. Check Production mode.
                                2. Check Auto start at system startup.
                                3. Check Duplexed CTI Server.
                                4. Choose CG1 in the CG node properties pane ID field.
                                5. Enter 1 in the CG node properties ICM system ID field.
                                6. Click the appropriate side (Side A or Side B).
                                7. Click Next.
                                Step 3   In the Server Component Properties dialog box, configure as follows:
                                1. For Side A, enter 42027 in the Client Connection Port Number field.
                                2. For Side B, enter 43027 in the Client Connection Port Number field.
                                Step 4   Click Next.
                                Step 5   In the Network Interface Properties dialog box, enter the private interfaces.
                                Step 6   Enter the public (visible) interfaces. Click Next.
                                Step 7   Check that all settings are correct, and Click Next.
                                Step 8   In the Setup is Complete dialog box, click Finish.
                                Step 9   Click Exit Setup.

                                Configure Media Routing Peripheral Gateway

                                Complete the following procedures to configure the Unified CCE Media Routing Peripheral Gateway for the call servers on Side A and then repeat for Side B. The Media Routing Peripheral Gateway has two PIMs-the MultiChannel PIM and the Outbound PIM.

                                You must configure this PG, even if Multichannel and Outbound are not used. In that case, this PG remains idle.

                                Configure Multichannel PIM

                                Complete the following procedure to configure multichannel PIM:

                                Procedure
                                  Step 1   Choose Start > Programs > Cisco Unified Tools > Peripheral Gateway Setup.
                                  Step 2   Click Add in the Instance Components pane, and from the Component Selection dialog box choose Peripheral Gateway.
                                  Step 3   In the Peripheral Gateway Properties dialog box:
                                  1. Check Production Mode.
                                  2. Check Auto start system startup.
                                  3. Check Duplexed Peripheral Gateway.
                                  4. Choose PG2 in the PG node Properties ID field.
                                  5. Click the appropriate Side (Side A or Side B).
                                  6. Add Media Routing to the selected types.
                                  7. Click Next.
                                  Step 4   In the Peripheral Interface Manager pane of the Peripheral Gateway Component Properties dialog box, click Add and configure PIM1 with the Client Type of Media Routing as follows:
                                  1. Check Enabled.
                                  2. In the Peripheral name field, enter MR.
                                  3. In the Peripheral ID field, enter 5005.
                                  4. In the Application Hostname (1), field, enter the host name or the IP address of the multichannel application server machine .
                                  5. In the Application connection port (1), field, enter the port number on the application server machine that the PIM will use to communicate with the application. The default port is 38001.
                                  6. In the Application Hostname (2), field, enter the host name or the IP address of the multichannel application server machine.
                                  7. In the Application connection port (2), field, enter the port number on the application server machine that the PIM will use to communicate with the application.
                                  8. In the Heartbeat interval (sec) field, enter 5.
                                  9. Click OK.
                                  Step 5   Enter 5001 in the Logical Controller ID field.
                                  Step 6   Enter 0 in the CTI Call Wrapup Data delay field. Click Next.
                                  Step 7   In the Device Management Protocol Properties dialog box, click Prefer Side A.
                                  Step 8   For Side A and Side B properties:
                                  1. For Side A, select CallRouter is local for Side A and CallRouter is remote (WAN) for Side B
                                  2. For Side B, select CallRouter is remote (WAN) for Side A and CallRouter is local for Side B.
                                  Step 9   Enter 30000 in the Usable Bandwidth (kbps) field.
                                  Step 10   Enter 4 in the Heartbeat Interval (100ms) field. Click Next.
                                  Step 11   In the Peripheral Gateway Network Interfaces dialog box, enter the PG Private Interfaces and the PG Public (Visible) Interfaces.
                                  1. Click the QoS button in the private interfaces section. In the PG Private Link Qos Settings, check the check box Enable QoS and click OK.
                                  2. Click the QoS button in the public interfaces section. In the PG Visible Link Qos Settings, check the check box Enable QoS and click OK.
                                  Step 12   In the Check Setup Information dialog box, click Next.
                                  Step 13   In the Setup Complete dialog box, click Finish.
                                  Step 14   Exit Setup.

                                  Configure Outbound PIM

                                  Procedure
                                    Step 1   Open the Call Server and select Start > All programs > Cisco Unified Tools >Peripheral Gateway Setup.
                                    Step 2   Select PG2<Side> on the right pane and click Edit.
                                    Step 3   Click Next and go to Peripheral Interface Manager pane of the Peripheral Gateway component properties dialog box.
                                    Step 4   Click Add and configure PIM2 with the client type of Media Routing as follows:
                                    1. Check Enabled.
                                    2. In the peripheral name field, enter MR2 or a name of your choice.
                                    3. In the Peripheral ID field, enter 5006.
                                    4. In the Application Hostname(1) field, enter UCCE call server sideA IP.
                                    5. The Application Connection port (1), retain the default value.
                                    6. In the Application Hostname (2), field, enter UCCE Call server side B IP.
                                    7. The Application Connection port (2), retain the default value.
                                    8. In the Heartbeat interval (sec) field, enter 5 and click OK.
                                    Step 5   Enter 5001 in the Logical Controller ID field.
                                    Step 6   In the Device Management Protocol properties dialog box:
                                    1. For Side A, select "Side A Preferred." Under Side A Properties, select "CallRouter is local." Under Side B properties, select "CallRouter is remote (WAN)."
                                    2. )For Side B, select "Side B Preferred." Under Side A Properties, select "CallRouter is remote (WAN)." Under Side B properties, select "CallRouter is local."

                                    Then click Next, leaving other fields with default values.

                                    Step 7   In the Peripheral Gateway Network Interface dialog box, enter the PG private interface and PG Public (visible) interfaces. Click Next.
                                    Step 8   Click Next on the Check Setup Information dialog box.
                                    Step 9   In the Setup Complete dialog box, click Finish.

                                    Configure CTI OS Server

                                    Complete the following procedure to configure the CTI OS server for Side A and Side B.
                                    Procedure
                                      Step 1   Mount the CTIOS 9.0(1) ISO image or copy the CTIOS 9.0(1) installer to the local drive of Unified CCE Call Server.
                                      Step 2   If a maintenance release for CTIOS 9.0(1) is available, copy the maintanance release to the local drive of Unified CCE Call Server.
                                      Step 3   Navigate to CTIOS Server and run setup.exe. Click Yes to the warning that the service will be stopped and then restarted after the installation completes.
                                      Step 4   Accept the Software License Agreement.
                                      Step 5   Browse to the location for the latest Maintenance Release, if any.
                                      Step 6   In the CTIOS Instances dialog box, click Add in the CTI OS Instance List pane. Enter the instance name for this deployment and click OK.
                                      Step 7   In the CTI OS Server List pane, click Add. Click OK.
                                      Step 8   In the Enter Desktop dialog box, choose drive C. Click OK.
                                      Step 9   In the CTI Server Information screen, enter the IP address of the Call Server and the ports for Side A (42027) and Side B (43027). Then click Next.
                                      Step 10   In the Peripheral Identifier dialog box, accept all defaults. In the Login By pane, click Agent ID and then click Next.
                                      Step 11   In the Connect Information dialog box, accept all defaults and then click Next.
                                      Step 12   In the Statistics Information dialog box check Polling for Agent Statistics at End Call, and then click Next.
                                      Step 13   In the IPCC Silent Monitor Type dialog box, set Silent Monitor Type to Disabled and click Next.
                                      Step 14   In the Peer CTIOS Server dialog box, configure as follows:
                                      1. Check Duplex CTIOS Install.
                                      2. If you are configuring Side A, set the hostname of the CCE Call Server Side B. If you are configuring Side B, set the hostname of the CCE Call Server Side A.
                                      3. In the Port field, enter 42028.
                                      Step 15   Click Finish.
                                      Step 16   In the Cisco CTIOS Server Security dialog box, uncheck Enable Security. Click OK.
                                      Step 17   In the CTI OS Security Setup Complete dialog box click Finish.
                                      Step 18   If prompted to restart the computer, click Yes. If there is a Maintenance Release, its installation begins automatically.
                                      Step 19   Follow all prompts to install the Maintenance Release, if there is one.
                                      Step 20   When the MR install completes, click Finish and follow the prompts to restart.

                                      What to Do Next

                                      1. Access Registry Editor (Start > Run > regedit).
                                      2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,Inc.\Ctios\CTIOS_<instance name>\CTIOS1\Server\Agent.
                                      3. Set forceLogoutOnSessionClose Dword to 1.

                                      Install JTAPI


                                      Note


                                      This task is a required post-cloning task for the Unified CCE Call Server. To download JTAPI, you must launch the Cisco Unified Communications Manager Admin page on the Unified CCE Call Server. You will return to this step after you configure Cisco Unified Communications Manager.

                                      Complete the following procedure to install JTAPI on the Cisco Unified CCE Call Servers for Side A and Side B.

                                      Procedure
                                        Step 1   From the Unified CCE Call Server, launch the Unified Communications Manager in a browser (https://{callmanager-hostname}) and sign in.
                                        Step 2   Navigate to Application > Plugins. Click Find.
                                        Step 3   Download the Cisco JTAPI 32-bit Client for Windows.
                                        Step 4   Install the downloaded file, accepting all of the default settings.
                                        Step 5   At the prompt, enter the IP address for the Communications Manager TFTP Server.
                                        Step 6   Click Done.

                                        Verify the Machine in Domain

                                        For Unified CCE golden template, the Automation Tool script clones and deploys the virtual machines automatically to the destination domain. Complete the following procedure to verify if the Virtual Machine is placed in destination domain.
                                        Procedure
                                          Step 1   Log in to the Unified CCE machine.
                                          Step 2   Right-click My Computer and choose Properties > Network Identification Tab > Properties.
                                          Step 3   Click Domain, to verify if the Virtual Machine is mapped to correct domain
                                          Step 4   If the machine is not in domain, click Domain and enter the Fully Qualified Domain Name, click OK.
                                          Step 5   Reboot the server and log in to the domain.

                                          Configure Unified CCE Data Server

                                          Validate Network Adapter Settings and Power On

                                          For all VMs that use the Windows Operating System, validate the VM Settings as follows.
                                          Procedure
                                            Step 1   Access the VM and select Basic Tasks > Edit Virtual Machine Settings.
                                            Step 2   On the Hardware tab, select each Network adapter. Make sure that Connect at power on in the Device Status group is checked:
                                            1. Select the appropriate Network Connection in the Network label drop-down list. Unified CCE systems have two network adapters. Network adapter 1 must be set to Public. Network adapter 2 must be set to Private. All other VMs have only Network adapter 1, which must be set to Public.
                                            2. Close the Edit Settings.
                                            Step 3   Power on the virtual machine.
                                            Step 4   DO NOT press Ctrl-Alt-Delete.
                                            Step 5   Wait for the VM to restart itself and to apply customization. This can take five to ten minutes.

                                            What to Do Next


                                            Warning


                                            If you press Ctrl-Alt-Delete after powering on, the customization does not take effect. You must complete it manually. For more information, see Recover from Pressing Ctrl-Alt-Del During Power-On.
                                            Important: For the Unified CVP only, make sure all services are running.

                                            Configure Network Cards

                                            For all the Unified CCE Call Servers and Data Servers, configure and validate the Network Cards as follows.
                                            Procedure
                                              Step 1   Select Start and right-click Network.
                                              Step 2   Select Properties > Change Adapter Settings.
                                              Step 3   Rename the Local Area Connection to visible. This is the Public network card.
                                              Step 4   Rename the Local Area Connection 2 to private.
                                              Step 5   On the Network Connections page, press Alt F to display the Advanced menu.
                                              Step 6   From the Advanced menu choose Advanced Settings.
                                              Step 7   Click Adapters and Bindings and move the connections so that visible is on top. Click OK.

                                              Edit Registry Settings and Restart VM

                                              Perform this task for golden templates for all the WIN2K8 machines that are cloned using the Automation Tool.

                                              Procedure
                                                Step 1   Reset the Local Admin password on the machine:
                                                1. Go to Start > Administrative Tools > Computer Management.
                                                2. Expand Computer Management (Local) > System Tools > Local Users and Groups > Users on the left panel.
                                                3. On the right panel, right-click the Administrator and choose Set Password.
                                                4. Click Proceed at the warning message, and then enter the new password.
                                                5. Click OK to save.
                                                Step 2   Access the Registry Editor (Start > Run > regedit).
                                                Step 3   For both CCE Call Servers and CCE Data Servers, Sides A and B, navigate to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft:
                                                1. Continue to navigate to Windows NT > CurrentVersion > Winlogon.
                                                2. Set AutoAdminLogon to 0.
                                                3. Add or set DefaultDomainName to the customer domain name.
                                                4. Add or set DefaultUserName to the customer user name.
                                                Step 4   From the VM client, restart the machine and log in to the domain.

                                                What to Do Next

                                                To synchronize time with the domain controller, open a command prompt and type the command NET TIME /DOMAIN:<domain>.

                                                Configure Unified CCE Encryption Utility


                                                Note


                                                Complete this procedure for the Unified CCE Call Servers and Data Servers on Side A and Side B.

                                                Perform this procedure for golden templates only.


                                                Procedure
                                                  Step 1   Start All Programs > Cisco Unified CCE Tools.
                                                  Step 2   Select SSL Encryption Utility.
                                                  Step 3   Click the Certificate Administration tab.
                                                  Step 4   Click Uninstall. Select Yes at the message.
                                                  Step 5   When the Uninstall completes, click Install.

                                                  You see a stream of messages, ending with SSL Certificate successfully installed.

                                                  Step 6   Click Close.

                                                  Create and Bind System CLI Certificate

                                                  Complete the following procedure to create and bind the system CLI certificate.

                                                  Procedure
                                                    Step 1   Open a command window.
                                                    Step 2   Enter the following command: C:\icm\serviceability\diagnostics\bin\DiagFwCertMgr /task:CreateAndBindCert

                                                    Configure SQL Server

                                                    Check for the BUILTIN\Administrators group on Side A and Side B of the MS SQL Server for the Unified CCE database servers.
                                                    Procedure
                                                      Step 1   Go to Start > All Programs > Microsoft SQL Server 2008R2 > SQL Server Management Studio.
                                                      Step 2   Expand Security and then Logins.
                                                      Step 3   Use the default settings to log in.
                                                      1. Double-click BUILTIN\Administrators.
                                                      2. Expand Server Roles.
                                                      3. Make sure that public and sysadmin are both checked.
                                                      Step 4   If Logins does not contain BUILTIN\Administrators:
                                                      1. Right-click Logins and select New Login.
                                                      2. Select Search and then Locations to locate BUILTINS in the domain tree.
                                                      3. Type Administrators and click Check Name and then OK.
                                                      4. Double-click BUILTIN\Administrators.
                                                      5. Expand Server Roles.
                                                      6. Make sure that public and sysadmin are both checked.

                                                      Configure Database Drives

                                                      Complete the following procedure to configure the database drives for the Unified CCE database servers on Side A, Side B and the CVP Reporting Server. These servers need an additional drive to archive data.

                                                      Procedure
                                                        Step 1   Choose Start > All Programs > Administrative Tools > Computer Management.
                                                        Step 2   Under Storage, click Disk Management.
                                                        Step 3   At the popup, Select Disks: Disk 1 the option Use the following partition style for the selected disks: MBR (Master Boot Record).
                                                        Step 4   Create a new disk partition as follows: right-click the disk you just initialized, choose New Simple Volume, and follow the wizard.

                                                        Configure Unified CCE Logger

                                                        Complete the following procedure to configure the Unified CCE logger on the Unified CCE Data Server for Side A and Side B.

                                                        Note


                                                        Ensure that your browser is enabled.


                                                        Procedure
                                                          Step 1   Launch the Unified CCE Web Setup.
                                                          Step 2   Sign in using as domain user having local Administrator rights.
                                                          Step 3   Click Instance Management, and then click Add.
                                                          Step 4   On the Add Instance page, configure as follows and then click Save:
                                                          1. Choose the customer facility and instance.
                                                          2. In the Instance Number field, enter 0.
                                                          Step 5   Configure the logger database as follows:
                                                          1. Choose Start > All Programs > Cisco Unified CCE Tools > ICMdba. Click Yes at the warnings.
                                                          2. Navigate to Server > Instance (logger being installed).
                                                          3. Right-click the instance name and choose Create to create the logger database.
                                                          Step 6   In the Select Component dialog box, choose the logger you are working on ( Logger A or Logger B). Click OK.
                                                          Step 7   At the prompt, "SQL Server is not configured properly. Do you want to configure it now?" Click Yes.
                                                          Step 8   On the Configure page, in the SQL Server Configurations pane check Memory (MB) and Recovery Interval. Click OK.
                                                          Step 9   On the Stop Server page, click Yes to stop the services.
                                                          Step 10   In the Select Logger Type dialog box, choose Enterprise. Click OK.
                                                          Step 11   In the Create Database dialog box, configure as follows to create the Log:
                                                          1. In the DB Type field, choose the Side (A or B).
                                                          2. In the region field, choose your region.
                                                          3. In the Storage pane, click Add.
                                                          Step 12   In the Create Database dialog box, click Create. Then click Start.

                                                          When you see the successful creation message, click OK and then Close.

                                                          Step 13   Configure the logger component as follows:
                                                          1. Return to Unified CCE Web Setup. You might need to log in again.
                                                          2. Choose Component Management > Loggers. Click Add. Choose the Instance.
                                                          3. On the Deployment page, select the Logger (A or B). Click Duplexed. Click Next.
                                                          4. On the Central Controller Connectivity page, enter the host names for Sides A and B for the Router Private Interface and Logger Private Interface.
                                                          Step 14   On the Additional Options page, click Display Database Purge Configuration Steps:
                                                          1. If an external AW-HDS-DDS exists in the deployment, check Enable Historical/Detail Data Replication. If no external AW-HDS-DDS exists in the deployment, leave Enable Historical/Detail Data Replication unchecked.
                                                          2. Check Display Database Purge Configuration Step.
                                                          3. Click Next.
                                                          Step 15   On the Data Retention page, modify the Database Retention Configuration table:
                                                          1. For the seven following tables, set the retention period to 40 days: Application_Event, Event, Network_Event, Route_Call_Detail, Route_Call_Variable, Termination_Call_Detail, and Termination_Call_Variable.
                                                          2. Set the retention period for all other tables to 400 days.
                                                          3. Click Next,
                                                          Step 16   On the Data Purge page, configure purge for a time when there is low demand on the system. Click Next.
                                                          Step 17   Review the Summary page, and then click Finish.

                                                          Database and Log File Size

                                                          Complete the following procedure to increase the database and log sizes.

                                                          Procedure
                                                            Step 1   Open Microsoft SQL Server Management Studio.
                                                            Step 2   Expand the Database in Object Explorer.
                                                            Step 3   Choose Logger database.
                                                            Step 4   Click Files to increase the database and log sizes.
                                                            Step 5   Set the initial size of the data and log files according to the following table.
                                                            Table 1  Data and Log File Size
                                                            Database Data size (MB) Log Size Deployment
                                                            Side A, Side B 409600 1024 500 agent
                                                            Side A, Side B 665600 3072 1000 agent
                                                            Temporary Database 1400 512 500 and 1000 agent
                                                            Step 6   Set Unrestricted file growth for all databases.
                                                            Step 7   Set Automatically grow files for all databases.

                                                            Configure Administration Server and Real-time Data Server Components

                                                            Complete the following procedure to configure the Administration Server & Real-time Data Server components for the Unified CCE Data Servers on Side A and Side B.
                                                            Procedure
                                                              Step 1   Return to the Unified CCE Web Setup.
                                                              Step 2   Choose Component Management > Administration & Data Servers. Click Add.
                                                              Step 3   On the Deployment page, choose the current instance.
                                                              Step 4   On the Add Administration & Data Servers page, configure as follows:
                                                              1. Click Enterprise.
                                                              2. Click Small to Medium Deployment Size.
                                                              3. Click Next.
                                                              Step 5   On the Server Role in a Small to Medium Deployment page, choose the option Administration Server and Real-time Data Server (AW). Click Next.
                                                              Step 6   On the Administration & Data Servers Connectivity page:
                                                              1. For Side A and Side B, click Primary Administration & Data Server.
                                                              2. Do not configure a Secondary Administration Server for either Side A or Side B.
                                                              3. In the Primary/Secondary Pair (site) Name field, enter the data server hostnames for Side A and Side B.
                                                              4. Click Next.

                                                              For example, if the data server on Side A is named CCE-DS-A and the data server on Side B is named CCE-DS-B, the Side A AW should be configured as a Primary AW with site CCE-DS-A. The Side B AW should be configured as a Primary AW with site CCE-DS-B.

                                                              Step 7   On the Database and Options page, configure as follows:
                                                              1. In the Create Database(s) on Drive field, choose C.
                                                              2. Click Agent Re-skilling web tool. Click OK at the warning message.
                                                              3. Click Internet script editor.
                                                              4. Click Next.
                                                              Step 8   On the Central Controller Connectivity page, configure as follows:
                                                              1. For Router Side A, enter the Call Server Side A Public Interface.
                                                              2. For Router Side B, enter the Call Server Side B Public Interface.
                                                              3. For Logger Side A, enter the Data Server Side A Public Interface.
                                                              4. For Logger Side B, enter the Data Server Side B Public Interface.
                                                              5. Enter the Central Controller Domain Name.
                                                              6. Click Central Controller Side A Preferred.
                                                              7. Click Next.
                                                              Step 9   Review the Summary page, and then click Finish.

                                                              Load Base Configuration

                                                              Complete this procedure to upload the following base configuration parameters:

                                                              1. PG Explorer
                                                              2. Network VRU Explorer
                                                              3. System Information
                                                              4. Expanded Call Variable List
                                                              5. Network VRU Script
                                                              6. Default Agent Desk Settings
                                                              7. Application Instance List
                                                              8. Media Class for Multi Channel
                                                              9. Network VRU Mapping
                                                              Procedure
                                                                Step 1   Download the HCS-901-500and1000agent-Day1-Config.zip file from https://communities.cisco.com/docs/DOC-30157. Save it locally and unzip it.
                                                                Step 2   Download the Domain_Update_Tool.zip file from https://communities.cisco.com/docs/DOC-30310. Save it locally and unzip it.
                                                                Step 3   Copy the configuration folder to the local drive of CCE DataServer on Side A.
                                                                Step 4   Open the ICMDBA Tool on the CCE DataServer on Side A.
                                                                Step 5   Select the CCE Data Server and expand the tree to <instance name>_sideA.
                                                                Step 6   Select Data on the menu bar and click Import.
                                                                Step 7   Browse to locate the configuration folder and click Open.
                                                                Step 8   Click OK and then click Import.
                                                                Step 9   Click Start and then click OK on all messages.
                                                                Step 10   Navigate to the folder Domain_Update_Tool and right-click UpdateDomain.PS1. and Run with PowerShell.Respond as follows:
                                                                1. For Server name, enter the computer name of the CCE Data Server Side A.
                                                                2. For Database name, enter <instance_sideA (Logger database)>.
                                                                3. For Domain Name, enter the customer's domain name.
                                                                Step 11   Return to the ICMDBA tool. Open Data on the menu bar and click Synchronize.
                                                                1. Enter the hostname for the CCE Data Server on Side A.
                                                                2. Enter the database name as <instance name>_sideA for the source side.
                                                                3. Enter the hostname for the CCE Data Server on Side B.
                                                                4. Enter the database name as <instance name>_sideB for the target side.
                                                                5. Click Synchronize
                                                                Step 12   Click Start and then click OK on all messages.

                                                                Verify Cisco Diagnostic Framework Portico for Unified CCE Data Server

                                                                Do this for the Unified CCE Data Server, Sides A and B. This procedure applies only to golden templates.

                                                                Procedure
                                                                  Step 1   Open the command prompt and enter cd C:\.
                                                                  Step 2   Enter cd icm\serviceability\diagnostics\bin and press Enter.
                                                                  Step 3   Enter DiagFwCertMgr /task:CreateAndBindCert /port:7890 and press Enter.
                                                                  Step 4   Go to Start -> Run and enter services.msc to open the Services tool. Make sure the Cisco Diagnostic Framework service is running. If it is not running start it.
                                                                  Step 5   Open Diagnostic Framework Portico: Start > Programs > Cisco Unified CCE Tools > Diagnostic Framework Portico. Then make sure you can log in to the Diagnostic Framework Portico using domain user credentials.

                                                                  Configure Unified CVP

                                                                  This section explains the procedure to configure Unified CVP:

                                                                  Configure Unified CVP Server

                                                                  Configure and Validate Network Card for Unified CVP

                                                                  For all Unified CVP servers, configure and validate the Network Cards.
                                                                  Procedure
                                                                    Step 1   First, configure each network card.
                                                                    Step 2   Then, validate each network card.

                                                                    Configure Network Card for Unified CVP
                                                                    Procedure
                                                                      Step 1   Choose Start and right-click Network.
                                                                      Step 2   Select Properties. Then select Change Adapter Settings.
                                                                      Step 3   Press Alt F from the Network Connections page to display the Advanced menu.
                                                                      Step 4   From the Advanced menu choose Advanced Settings.

                                                                      Validate Network Card for Unified CVP
                                                                      Procedure
                                                                        Step 1   Right-click Local Area Connection and select Properties.
                                                                        Step 2   Uncheck Internet Protocol Version 6 (TCP/IPV6).
                                                                        Step 3   Check Internet Protocol Version 4 and select Properties.
                                                                        Step 4   Confirm the data for Visible IP addresses, Subnet mask, Default gateway and Preferred and alternate DNS servers for the template.
                                                                        Step 5   Click OK.

                                                                        Set up Unified CVP Media Service IIS


                                                                        Note


                                                                        To simplify ICM scripting, do not define Cisco Unified CVP Media Server IIS in ICM scripts.

                                                                        Complete the following procedure to configure the Unified CVP Media Server IIS on each of the CVPCall/VXML/Media server in the deployment. There are two Unified CVP Call/VXML/Media Servers for the 500 agent deployment, and four Unified CVP/VXML Call Servers for the 1000 agent deployment.

                                                                        Procedure
                                                                          Step 1   Choose Start > Programs > Administrative Tools > Server Manager.
                                                                          Step 2   Expand Roles in the left panel of the Server Manager window.
                                                                          Step 3   Expand Web Services (IIS) and select Internet Information Services Manager.
                                                                          Step 4   Click the Hostname in the Internet Information Services Manager window.
                                                                          Step 5   Right-click Directory Browsing and click Start.

                                                                          Set Up the FTP Server

                                                                          To Set up the FTP Server, perform the following steps.

                                                                          Procedure
                                                                            Step 1   Install the FTP Service on the server.
                                                                            1. Choose Start > Administrative Tools > Server Manager.
                                                                            2. Right-click Web Server (IIS) and then click Add Role Services.
                                                                            3. Check the FTP Server check box and then click Install, the installation takes a few moments.
                                                                            4. When the installation is complete, click Finish.
                                                                            Step 2   Enable the FTP Service on the server.
                                                                            1. Choose Start > Administrative Tools > Server Manager.
                                                                            2. Click Web Server (IIS) and then click Internet Information Services (IIS) Manager
                                                                            3. Right-click Sites and then click Add FTP Site.
                                                                            4. Enter an FTP site name.
                                                                            5. Enter c:\Inetpub\wwwroot in the Physical path of the FTP site and then click Next.
                                                                            6. Enter the IP address of the CVP Server.
                                                                            7. Select No SSL in SSL Options and then click Next
                                                                            8. Check the Anonymous and Basic check boxes.
                                                                            9. Select All Users from the Allow Access To drop-down box.
                                                                            10. Check the Read and Write check boxes, and then click Finish.
                                                                            Step 3   Set the Basic Setting for the FTP Server.
                                                                            1. Click Sites and then click the FTP server that you have created.
                                                                            2. Click Basic Settings in the Actions tab and then click Connect as.
                                                                            3. Select Application user option box and then click OK.

                                                                            Configure Unified CVP Reporting Server

                                                                            Unified CVP Reporting Users

                                                                            Create Reporting Users
                                                                            Who can create a user:
                                                                            • Initially, the System Application User who is the default Superuser.
                                                                            • Eventually, any Superuser.

                                                                            Unified CVP reporting users can sign in to Unified Intelligence Center only if they exist in the Administration console as Superusers or if Active Directory (AD) is configured in the Unified Intelligence Center Administration console for their domain:

                                                                            • Superusers who are added are considered to be IP Multimedia Subsystem (IMS) users. For more information, see Create Superusers.
                                                                            • Users authenticated through Active Directory are considered to be Lightweight Directory Access Protocol (LDAP) users. For more information, see Set up active directory server for LDAP users.

                                                                            Both IMS users and LDAP users can log in to Unified Intelligence Center reporting and are restricted to the limited Login User role until the Unified Intelligence Center reporting security administrator gives them additional roles and flags them as active users.

                                                                            Although you can create a user on the Unified Intelligence Center User List page, an entry on the User List is not sufficient for that user to sign in to the Unified Intelligence Center. One reason to create users on the User List page is to expedite the permissions for users before their Active Directory domain is configured.

                                                                            Create Superusers
                                                                            To create Superusers, navigate to Admin User Management drawer > Admin User Management to open the Users page. Click Add New to add and configure a new user or click an existing user name to edit the configuration for that user.

                                                                            This page has three tabs: General, Credentials, and Policy.

                                                                            For information about completing these tabs, see Administration Console User Guide for Cisco Unified Intelligence Center or to the Administration console online help.

                                                                            Set up Active Directory Server for LDAP Users

                                                                            Configure the Active Directory tab in the Administration console so that Unified CVP reporting users can log in to the Unified Intelligence Center reporting application with the user name and password that is defined in their domain.

                                                                            Who can do set up an active directory for LDAP users:
                                                                            • Initially, the System Application User who is the default Superuser.
                                                                            • Eventually, any Superuser.
                                                                            Procedure
                                                                              Step 1   In the Administration application, navigate to Cluster Configuration > Reporting Configuration and select the Active Directory tab.
                                                                              Step 2   Complete all fields on this page, referring to the online help for guidance.
                                                                              Step 3   Click Test Connection.
                                                                              Step 4   When the connection is confirmed, click Save.

                                                                              What to Do Next

                                                                              Sign in to the Unified IC Reporting Interface

                                                                              Sign in to Cisco Unified Intelligence Center Reporting Interface
                                                                              Who can sign in to the Unified Intelligence Center reporting interface:
                                                                              • Initially, the System Application User who is the default Superuser.
                                                                              • Eventually, any Unified CVP user created in the Administration Console as an IMS superuser or an LDAP user.

                                                                              Perform the following procedure to sign in to the Unified Intelligence Center reporting interface.

                                                                              Procedure
                                                                                Step 1   From the home page of the Administration interface, click the Control Center drawer.
                                                                                Step 2   Locate and double-click the name of the Member node you want to access. This opens the Cisco Unified Intelligence Center login page for that member.
                                                                                Step 3   Enter your user ID and password. The Overview page appears.

                                                                                Create Data Source and Import Report Templates

                                                                                Create Data Source for Cisco Unified CVP Report Data
                                                                                Who can create data source for Cisco Unified Customer Voice Portal report data:
                                                                                • Initially, the System Application User who has full permissions in Unified Intelligence Center reporting.
                                                                                • Eventually, any System Configuration Administrator.

                                                                                Similar to creating an Open Database Connectivity (ODBC) connection, this task is necessary to access the Unified CVP reporting data.

                                                                                In Unified Intelligence Center, the user must perform this task with the System Configuration Administrator User Role.

                                                                                Perform the following procedure to create a data source.

                                                                                Procedure
                                                                                  Step 1   Select the Data Sources drawer to open the Data Sources page.
                                                                                  Figure 1. Data Sources page

                                                                                  This page shows three data sources that are installed by Unified Intelligence Center. They are the CUIC data source, the Unified CCE Historical data source, and the Unified CCE Realtime data source.

                                                                                  • The CUIC data source represents the Unified Intelligence Center database on the node that stores records for reports, dashboards, and users maintained on that node. This data is replicated across all nodes in the cluster.
                                                                                  • The two Unified CCE data sources represent the databases that populate the stock Cisco Unified CCE reports.

                                                                                  Step 2 explains how to add a data source for Unified CVP.

                                                                                  Step 2   Click Create to open an Add Data Source window.
                                                                                  Step 3   Complete fields on this page as follows:

                                                                                  Field

                                                                                  Value

                                                                                  Name

                                                                                  Enter the name of this data source.

                                                                                  Report Designers and Report Definition Designers do not have access to the Data Sources page but can see the list of Data Sources when they create custom reports.

                                                                                  Best Practice: to benefit those users, give a new Data Source a meaningful name.

                                                                                  Description

                                                                                  Enter a description for this data source.

                                                                                  Type

                                                                                  Options are Informix and SQL server.

                                                                                  Choose Informix.

                                                                                  Note   

                                                                                  Type is disabled in Edit mode.

                                                                                  Database Host

                                                                                  Enter the IP address or Domain Name System (DNS) name for the server and append the port for the Informix database.

                                                                                  Port

                                                                                  Enter the port number. Typically, the port is 1526.

                                                                                  Database name

                                                                                  Enter the name of the reporting database on the Unified CVP reporting server.

                                                                                  The database name can be cvp_data or callback.

                                                                                  Instance

                                                                                  Specify the instance name of the desired database. By default, this is cvp.

                                                                                  Timezone

                                                                                  Choose the correct time zone for the data stored in the database. In locations that change from Standard Time to Daylight Savings Time, this time zone is updated automatically.

                                                                                  Database User ID

                                                                                  Enter the user ID of the Reporting User who is configured in the Operations Console to access the Unified CVP reporting database.

                                                                                  Password and Confirm Password

                                                                                  Enter and confirm the password for the database user.

                                                                                  Charset

                                                                                  Choose UTF-8 for the Unified CVP Informix database.

                                                                                  Note   

                                                                                  If this field is not set correctly, the Unified Intelligence Center cannot connect.

                                                                                  Default Permissions

                                                                                  View or edit the permissions for this datasource for My Group and for the All Users group.

                                                                                  Step 4   Click Test Connection.

                                                                                  If the status is not Online, review the error message to determine the cause and edit the data source accordingly. Repeat Step 3 until the page indicates that the data source is Online.

                                                                                  Step 5   Click Save to close the Add Data Source window.

                                                                                  The new data source appears on the Data Sources list.


                                                                                  What to Do Next

                                                                                  Import Cisco Unified Customer Voice Protocol Report Templates

                                                                                  Obtain Cisco Unified CVP Report Templates

                                                                                  Who can obtain import Unified CVP report templates: any user in your organization.

                                                                                  The Unified CVP reporting template XML files are installed with Unified CVP. Locate them and copy them to a Unified Intelligence Center client workstation.

                                                                                  Perform the following procedure to obtain import Unified CVP report templates.

                                                                                  Procedure
                                                                                    Step 1   In the Unified CVP server, locate the Unified CVP template files. These are XML files that reside on the reporting server in %CVP_HOME%\CVP_Reporting_Templates. You can also find them on the Installation DVD in \Downloads and Samples\ Reporting Templates.
                                                                                    Step 2   Choose the files and copy them to the client computer from where you can launch the Unified IC Reporting web application.

                                                                                    What to Do Next

                                                                                    Import Unified CVP Report Templates into Unified IC and Set the Data Source

                                                                                    Import Unified CVP Report Templates and Set Data source
                                                                                    Who can do this:
                                                                                    • Initially, the System Application User who has full permissions in Unified Intelligence Center Reporting.
                                                                                    • Eventually, any Report Designer has full permissions.

                                                                                    Before reporting users can run the Unified CVP report templates in the Unified IC reporting application, a Unified IC reporting user with permission to do so must import them into Unified IC and associate them with the Unified CVP Data Source.

                                                                                    To import Unified Customer Voice Protocol report templates and set the data source, complete the following:

                                                                                    Procedure
                                                                                      Step 1   Launch the Unified IC web application using the URL http://<HOST ADDRESS>/cuic, where HOST ADDRESS is the IP Address or Hostname of your Member node.

                                                                                      This opens the login window.

                                                                                      Step 2   Enter your User Name and Password.

                                                                                      This opens the Overview page.

                                                                                      Step 3   Click the Reports drawer to open the Available Reports page.
                                                                                      Step 4   Right-click the top Reports folder and select Create New Sub-Category.
                                                                                      Step 5   Name the new sub-category as a container for Unified CVP reports. Click OK.
                                                                                      Step 6   Click Import Reports.
                                                                                      Step 7   Browse to the location where you copied the Unified CVP XML template report templates files.
                                                                                      Step 8   Select a report.

                                                                                      This populates the File Name with the full path for the report.

                                                                                      Step 9   From the Data Source To Use drop-down list, choose the Data Source you created to access the Unified CVP reporting database.
                                                                                      Step 10   From the Data Source To Use drop-down list, choose the Unified CVP sub-category folder you created in Step 5.
                                                                                      Step 11   Click Import.
                                                                                      Step 12   Repeat Steps 6 to 11 for each Unified CVP report template.

                                                                                      Configure Cisco Unified CVP Operations Console

                                                                                      Enable Unified CVP Operations Console

                                                                                      Complete the following procedure on the Unified CVP OAMP server to enable Unified CVP Operations Console.
                                                                                      Procedure
                                                                                        Step 1   Go to Start-> Run and type services.msc.
                                                                                        Step 2   Check that Unified CVP OPSConsoleServer service is running.

                                                                                        If it is not, right-click that service and click Start.

                                                                                        Step 3   Go to Start -> All Programs -> Cisco Unified Customer Voice Portal -> Operation Console to open the Unified CVP OPSConsole page. With IE, you will need to accept the self-signed certificate.

                                                                                        Configure Unified CVP Call Server

                                                                                        Complete the following procedure to configure the Call Server component on the Unified CVP Servers. There are two Unified CVP Servers on Side A and two on Side B.

                                                                                        Procedure
                                                                                          Step 1   In the Unified CVP Operations console, navigate to Device Management > Unified CVP Call Server.
                                                                                          Step 2   Click Add New.
                                                                                          Step 3   On the General tab, enter the IP address and the hostname of the Cisco Unified CVP Server. Check ICM, IVR, and SIP. Click Next.
                                                                                          Step 4   Click the ICM tab. For each of the Cisco Unified CVP Call Servers, retain the default port of 5000 for the VRU connection port.
                                                                                          Step 5   Click the SIP tab:
                                                                                          1. In the Enable outbound proxy field, click No.
                                                                                          2. In the Use DNS SRV type query field, click Yes.
                                                                                          3. Check Resolve SRV records locally.
                                                                                          Step 6   Click the Device Pool tab. Make sure the default device pool is selected.
                                                                                          Step 7   (This step is optional.) Click the Infrastructure tab. In the Configuration Syslog Settings pane, configure these fields as follows:
                                                                                          1. Enter the IP address or the hostname of the syslog server.
                                                                                          2. Enter 514 for the port number of the syslog server.
                                                                                          3. Enter the name of the backup server to which the reporting server writes log messages.
                                                                                          4. In the Backup server port number field, enter the port number of the backup syslog server.
                                                                                          Step 8   Click Save & Deploy.
                                                                                          Step 9   Repeat Steps 1 through 8 for the next three Unified CVP Call Servers.

                                                                                          Configure Unified CVP VXML Server

                                                                                          Complete the following procedure to configure the VXML Server component on the Cisco Unified CVP Servers. There are two Unified CVP Servers on Side A and two on side B.
                                                                                          Procedure
                                                                                            Step 1   In the CVP Operations console, navigate to Device Management > Unified CVP VXML Server.
                                                                                            Step 2   Click Add New.
                                                                                            Step 3   On the General tab, enter the IP address and the hostname of the Cisco Unified CVP Server.
                                                                                            Step 4   Configure the primary and backup CVP Call Servers as follow:
                                                                                            1. For CVP-1A, the primary call server is CVP-1A and the backup call server is CVP-1B.
                                                                                            2. For CVP-2A, the primary call server is CVP-2A and the backup call server is CVP-2B.
                                                                                            3. For CVP-1B, the primary call server is CVP-1B and the backup call server is CVP-1A.
                                                                                            4. For CVP-2B, the primary call server is CVP-2B and the backup call server is CVP-2A.
                                                                                            Step 5   Click the Device Pool tab. Make sure the default device pool is selected.
                                                                                            Step 6   Click Save & Deploy.
                                                                                            Step 7   Repeat Steps 1 through 6 for all CVP Call Servers.

                                                                                            Configure Unified CVP Reporting Server

                                                                                            Complete the following procedure to configure the Unified CVP Reporting Server component in the Operations Console.
                                                                                            Procedure
                                                                                              Step 1   In the CVP Operations Console, navigate to Device Management > Unified CVP Reporting Server.
                                                                                              Step 2   Click Add New.
                                                                                              Step 3   On the General tab, configure the following:
                                                                                              1. Enter the IP address.
                                                                                              2. Enter the hostname.
                                                                                              3. Select all associated Unified CVP Call Servers available.
                                                                                              Step 4   Configure the following on the Infrastructure tab:
                                                                                              1. Accept the default Maximum Threads, Statistics Aggregation Interval, and Log File Properties settings.
                                                                                              2. Enter the IP address or the hostname of the Syslog server to which the reporting server sends syslog events.
                                                                                              3. Enter 514 for the Syslog server port number.
                                                                                              4. Enter the IP address or the hostname of the optional Backup server to which the reporting server sends syslog events.
                                                                                              5. Enter the optional Backup server port number.
                                                                                              Step 5   Click Save & Deploy.
                                                                                              Step 6   Repeat Steps 1 through 5 for all CVP Servers.

                                                                                              Configure Unified CVP Media Server

                                                                                              Procedure
                                                                                                Step 1   Sign in to the CVP Operations Console.
                                                                                                Step 2   Navigate to the Media Server Device. Choose Device Management > Media Server.
                                                                                                Step 3   Click Add New.
                                                                                                Step 4   On the General tab, enter the IP address and the hostname of the CVP server.
                                                                                                Step 5   Click Save.
                                                                                                Step 6   Repeat Steps 1 through 5 for all four Media Servers.
                                                                                                Step 7   Change Default Media Server from None to any one of the CVP servers. Then click Set.

                                                                                                Install Unified CVP License

                                                                                                Complete the following procedure to install the Unified CVP license:

                                                                                                Procedure
                                                                                                  Step 1   Sign in to the CVP Operations Console.
                                                                                                  Step 2   Choose Bulk Administration > File Transfer > Licenses.
                                                                                                  Step 3   In the Select device type field, choose All Unified CVP devices.
                                                                                                  Step 4   Browse and select the License file.
                                                                                                  Step 5   Click Transfer.
                                                                                                  Step 6   Click File Transfer Status to monitor transfer progress.

                                                                                                  Configure Gateways

                                                                                                  Complete the following procedure to configure every gateway.
                                                                                                  Procedure
                                                                                                    Step 1   In the CVP Operations Console, navigate to the Gateway Device. Choose Device Management > Gateway.
                                                                                                    Step 2   Click Add New.
                                                                                                    Step 3   On the General tab, configure as follows:
                                                                                                    1. Enter the IP address of the gateway.
                                                                                                    2. Enter the hostname.
                                                                                                    3. Choose the device type.
                                                                                                    4. In the Username and Passwords pane, enter the gateway username and a password.
                                                                                                    Step 4   Click Save.
                                                                                                    Step 5   Do this for every gateway.

                                                                                                    Transfer Scripts and Media Files

                                                                                                    Create the notification destination and deploy to all of the Unified CVP devices.
                                                                                                    Procedure
                                                                                                      Step 1   Sign in to the CVP Operations Console.
                                                                                                      Step 2   Navigate to Scripts & Media. Choose Bulk Administration > File Transfer > Scripts & Media.
                                                                                                      Step 3   In the Select device type field, choose Gateway.
                                                                                                      Step 4   Move all Gateways to Selected.
                                                                                                      Step 5   Click Default Gateway files.
                                                                                                      Step 6   Click Transfer and select OK at the popup window.
                                                                                                      Step 7   Click File Transfer Status to monitor transfer progress.

                                                                                                      Configure SNMP

                                                                                                      Complete the following procedure to configure SNMP. You must complete this procedure for servers on Side A and Side B.
                                                                                                      Procedure
                                                                                                        Step 1   Sign in to the CVP Operations Console.
                                                                                                        Step 2   Select SNMP > V1/V2c.
                                                                                                        Step 3   Select Community String > Add New.
                                                                                                        1. Name the community string and verify that the default values for other fields are correct.
                                                                                                        2. Select the Devices tab and assign the SNMP community string to a device.
                                                                                                        3. Click Save and Deploy.
                                                                                                        Step 4   Create the notification destination and deploy to all of the Unified CVP devices.
                                                                                                        1. Select Notification Destination > Add New.
                                                                                                        2. Complete the fields.
                                                                                                        3. Select the Devices tab and assign the SNMP notification destination to a device.
                                                                                                        4. Click Save and Deploy.

                                                                                                        Add Unified CCE Devices

                                                                                                        Complete the following procedure to add the Cisco Unified CCE devices.

                                                                                                        Procedure
                                                                                                          Step 1   Sign in to the Unified CVP Operations Console.
                                                                                                          Step 2   Navigate to the Cisco Unified CCE Device. Choose Device Mangement > Unified ICM.
                                                                                                          Step 3   Click Add New.
                                                                                                          Step 4   On the General tab, configure as follows:
                                                                                                          1. Enter the IP address.
                                                                                                          2. Enter the Hostname.
                                                                                                          3. Check Enable Serviceability
                                                                                                          4. Enter the Username.
                                                                                                          5. Enter the Password.
                                                                                                          6. Confirm Password.
                                                                                                          7. Accept the default port.
                                                                                                          Step 5   Click Save.

                                                                                                          Add Unified CM Devices

                                                                                                          Complete the following procedure to add the Cisco Unified CM devices.

                                                                                                          Procedure
                                                                                                            Step 1   Sign in to the CVP Operations Console.
                                                                                                            Step 2   Navigate to the Cisco Unified CM Device. Choose Device Management > Unified CM.
                                                                                                            Step 3   Click Add New.
                                                                                                            Step 4   On the General tab, configure as follows:
                                                                                                            1. Enter the IP address.
                                                                                                            2. Enter the Hostname.
                                                                                                            3. Check Enable Synchronization.
                                                                                                            4. Enter the Username.
                                                                                                            5. Enter the Password.
                                                                                                            6. Confirm Password.
                                                                                                            7. Accept the default port.
                                                                                                            Step 5   Click Save.

                                                                                                            Add Unified Intelligence Center Devices

                                                                                                            Complete the following procedure to add the Cisco Unified Intelligence Center devices.

                                                                                                            Procedure
                                                                                                              Step 1   Sign in to the CVP Operations Console.
                                                                                                              Step 2   Navigate to the Cisco Unified Intelligence Center Device. Choose Device Management > Unified IC.
                                                                                                              Step 3   Click Add New.
                                                                                                              Step 4   On the General tab, configure as follows:
                                                                                                              1. Enter the IP address.
                                                                                                              2. Enter the Hostname.
                                                                                                              3. Check Enable Serviceability.
                                                                                                              4. Enter the Username.
                                                                                                              5. Enter the Password.
                                                                                                              6. Confirm Password.
                                                                                                              7. Accept the default port.
                                                                                                              Step 5   Click Save.

                                                                                                              Configure SIP Server Group

                                                                                                              Complete the following procedure to configure the SIP Server Group.
                                                                                                              Before You Begin

                                                                                                              The following devices require the SIP Server Group:

                                                                                                              • Unified Communications Manager
                                                                                                              • Gateway
                                                                                                              Procedure
                                                                                                                Step 1   Sign in to the CVP Operations Console.
                                                                                                                Step 2   Choose System > SIP Server Group.
                                                                                                                Step 3   Create a server group for the Unified Communications Manager devices:
                                                                                                                1. On the General tab, click Add New.
                                                                                                                2. In the SRV Domain Name FQDN field, enter the service record (SRV) fully qualified domain name (FQDN).

                                                                                                                  The FQDN should match the FQDN configured in the Enterprise Cluster FQDN setting on the Cisco Unified Communications Manager. For more information, see Validate Clusterwide Domain Configuration. For example, cucm.cisco.com. Adding the cluster subscriber nodes will load balance across all sub nodes.

                                                                                                                3. In the IP Address/Hostname field, enter an IP address or hostname for the Unified Communications Manager node.
                                                                                                                4. Click Add.
                                                                                                                5. Repeat Steps c and d for each Unified Communications Manager node. Click Save.
                                                                                                                  Note   

                                                                                                                  Do not put the Publisher node in the server group—it is not used for call processing.

                                                                                                                Step 4   Create a server group for the gateway devices:
                                                                                                                1. On the General tab, click Add New.
                                                                                                                2. In the SRV Domain Name FQDN field, enter the SRV Domain Name FQDN. For example vxmlgw.cisco.com.
                                                                                                                3. In the IP Address/Hostname field, enter an IP address or hostname for each gateway.
                                                                                                                4. Click Add.
                                                                                                                5. Repeat Steps c and d for each gateway.

                                                                                                                  Add all VXML gateways as appropriate for deployment and branches. Adding all VXML gateways to the server group will load balance calls across all the member server group gateways.

                                                                                                                Step 5   Associate these server groups to all Unified CVP Call Servers:
                                                                                                                1. On the Call Server Deployment tab, move all Unified CVP Call Servers from the Available list to the Selected list.
                                                                                                                2. Click Save and Deploy.
                                                                                                                Step 6   Click Deployment Status to make sure that you applied the configuration.

                                                                                                                Configure Dialed Number Pattern

                                                                                                                Complete the following procedure to configure a dialed number pattern for HCS for CC.

                                                                                                                Before You Begin

                                                                                                                The following labels require a dialed number pattern:

                                                                                                                • Agent Device
                                                                                                                • Network VRU
                                                                                                                • Ringtone
                                                                                                                • Error
                                                                                                                Procedure
                                                                                                                  Step 1   Navigate to System > Dialed Number Pattern.
                                                                                                                  Step 2   For each dialed number pattern in the following table:
                                                                                                                  1. Click Add New.
                                                                                                                  2. In the Dialed Number Pattern field, enter the dialed number pattern.
                                                                                                                  3. In the Description field, enter a description for the dialed number pattern.
                                                                                                                  4. In the Dialed Number Pattern Types pane, check the specified dialed number pattern type.
                                                                                                                  5. Click Save.
                                                                                                                  Step 3   After you configure all dialed number patterns, click Deploy.
                                                                                                                  Step 4   Click Deployment Status to make sure that you applied the configuration.

                                                                                                                  Dialed Number Pattern

                                                                                                                  Description

                                                                                                                  Dialed Number Pattern Types

                                                                                                                  91*

                                                                                                                  Ringtone Label

                                                                                                                  Check Local Static Route.

                                                                                                                  Route to SIP Server Group and IP Address/Hostname Server Group Name are both VXML Gateway (for example vxmlgw.cisco.com).

                                                                                                                  Check Send Calls to Originator.

                                                                                                                  92*

                                                                                                                  Error Label

                                                                                                                  Check Local Static Route.

                                                                                                                  Route to SIP Server Group and IP Address/Hostname Server Group Name are both VXML Gateway (for example vxmlgw.cisco.com).

                                                                                                                  Check Send Calls to Originator.

                                                                                                                  This must be the agent extension pattern. For example, enter 500* where the range of agent extensions is 5001 to 500999.

                                                                                                                  Agent Device Label

                                                                                                                  Check Local Static Route.

                                                                                                                  Route to SIP Server Group and IP Address/Hostname Server Group Name are both the Unified Communications Manager gateway.

                                                                                                                  Check RNA Timeout for Outbound Calls. The timeout is 15 seconds.

                                                                                                                  777*

                                                                                                                  This must match the incoming called-number configured in Configure Cisco IOS Enterprise Voice Gateway.

                                                                                                                  Network VRU Label

                                                                                                                  Check Local Static Route.

                                                                                                                  Route to SIP Server Group and IP Address/Hostname Server Group Name are both VXML Gateway (for example vxmlgw.cisco.com).

                                                                                                                  Check Send Calls to Originator.


                                                                                                                  Configure Cisco IOS Enterprise Voice Gateway

                                                                                                                  Complete the following procedure to configure the Cisco IOS Voice Gateway.

                                                                                                                  Note


                                                                                                                  Complete all configuration steps in enable > configuration terminal mode.


                                                                                                                  Procedure
                                                                                                                    Step 1   Configure the network interfaces:
                                                                                                                    interface GigabitEthernet0/0
                                                                                                                    	ip route-cache same-interface
                                                                                                                    	duplex auto
                                                                                                                    	speed auto
                                                                                                                    	no keepalive
                                                                                                                    	no cdp enable
                                                                                                                    Step 2   Configure global settings:
                                                                                                                    voice service voip
                                                                                                                    	no ip address trusted authenticate
                                                                                                                    	signaling forward unconditional
                                                                                                                    	sip
                                                                                                                    		rel1xx disable
                                                                                                                    		header-passing
                                                                                                                    		options-ping 60
                                                                                                                    Step 3   Configure voice codec preference:
                                                                                                                    voice class codec 1
                                                                                                                       codec preference 1 g729r8 
                                                                                                                       codec preference 2 g711ulaw
                                                                                                                    
                                                                                                                    Step 4   Configure Unified CVP services and settings:
                                                                                                                    # Default CVP Services
                                                                                                                    application
                                                                                                                    	service new-call flash:bootstrap.vxml
                                                                                                                    	service survivability flash:survivability.tcl
                                                                                                                    	service CVPSelfService flash:CVPSelfServiceBootstrap.vxml
                                                                                                                    	service ringtone flash:ringtone.tcl
                                                                                                                    	service cvperror flash:cvperror.tcl
                                                                                                                    	service bootstrap flash:bootstrap.tcl
                                                                                                                    	service handoff flash:handoff.tcl
                                                                                                                    
                                                                                                                    # Default CVP http, ivr, rtsp, mrcp and vxml settings
                                                                                                                    http client cache memory pool 15000
                                                                                                                    http client cache memory file 1000
                                                                                                                    http client cache refresh 864000
                                                                                                                    no http client connection persistent
                                                                                                                    http client connection timeout 60
                                                                                                                    http client connection idle timeout 10
                                                                                                                    http client response timeout 30
                                                                                                                    ivr prompt memory 15000
                                                                                                                    ivr asr-server rtsp://asr-en-us/recognizer
                                                                                                                    ivr tts-server rtsp://tts-en-us/synthesizer
                                                                                                                    rtsp client timeout connect 10
                                                                                                                    rtsp client timeout message 10
                                                                                                                    mrcp client timeout connect 10
                                                                                                                    mrcp client timeout message 10
                                                                                                                    mrcp client rtpsetup enable
                                                                                                                    vxml tree memory 500
                                                                                                                    vxml audioerror
                                                                                                                    vxml version 2.0
                                                                                                                    Step 5   Configure primary and secondary media servers:
                                                                                                                    #Configure the media servers where
                                                                                                                    # the primary matches the default media server defined in OAMP.
                                                                                                                    # the secondary is located on the opposite side of the primary.
                                                                                                                    ip host mediaserver ###.###.###.### # IP Address for primary media server.
                                                                                                                    ip host mediaserver-backup ###.###.###.### # IP Address for secondary media server.
                                                                                                                    
                                                                                                                    Step 6   Configure the dial-peers:
                                                                                                                    # Configure CVP survivability
                                                                                                                     dial-peer voice 1 pots
                                                                                                                     description CVP TDM dial-peer
                                                                                                                     service survivability
                                                                                                                     incoming called-number .T
                                                                                                                     direct-inward-dial
                                                                                                                    
                                                                                                                    
                                                                                                                    # Configure CVP Ringtone
                                                                                                                     dial-peer voice 919191 voip
                                                                                                                     description CVP SIP ringtone dial-peer
                                                                                                                     service ringtone
                                                                                                                     incoming called-number 9191T
                                                                                                                     voice-class sip rel1xx disable
                                                                                                                     dtmf-relay rtp-nte 
                                                                                                                     voice-class codec 1
                                                                                                                     no vad
                                                                                                                    
                                                                                                                    
                                                                                                                    # Configure CVP Error
                                                                                                                     dial-peer voice 929292 voip
                                                                                                                     description CVP SIP error dial-peer
                                                                                                                     service cvperror
                                                                                                                     incoming called-number 9292T
                                                                                                                     voice-class sip rel1xx disable
                                                                                                                     dtmf-relay rtp-nte 
                                                                                                                     voice-class codec 1
                                                                                                                     no vad
                                                                                                                    
                                                                                                                    
                                                                                                                    
                                                                                                                    #Configure VXML leg where the incoming called-number matches the Network VRU Label
                                                                                                                     dial-peer voice 9999 voip
                                                                                                                     description Used for VRU leg
                                                                                                                     service bootstrap
                                                                                                                     incoming called-number 777T
                                                                                                                     dtmf-relay rtp-nte 
                                                                                                                     codec g711ulaw
                                                                                                                     no vad
                                                                                                                    
                                                                                                                    
                                                                                                                    
                                                                                                                    #Configure the Switch leg where
                                                                                                                    	# preference is used to distinguish between sides.
                                                                                                                    	# max-conn is used prevent overloading of CVP
                                                                                                                    	# options-keepalive is used to handle failover
                                                                                                                    	# Note: the example below is for gateways located on the A-side of a geographically distributed deployment
                                                                                                                    
                                                                                                                    dial-peer voice 70021 voip
                                                                                                                     description Used for Switch leg SIP Direct
                                                                                                                     preference 1
                                                                                                                     max-conn 225
                                                                                                                     destination-pattern xxxx...... # Customer specific destination pattern
                                                                                                                     session protocol sipv2
                                                                                                                     session target ipv4:###.###.###.### # IP Address for CVP1, SideA
                                                                                                                     session transport tcp
                                                                                                                     voice-class codec 1
                                                                                                                     voice-class sip options-keepalive up-interval 12 down-interval 65 retry 2
                                                                                                                     dtmf-relay rtp-nte
                                                                                                                     no vad
                                                                                                                    
                                                                                                                    
                                                                                                                    dial-peer voice 70022 voip
                                                                                                                     description Used for Switch leg SIP Direct
                                                                                                                     preference 1
                                                                                                                     max-conn 225
                                                                                                                     destination-pattern xxxx...... # Customer specific destination pattern
                                                                                                                     session protocol sipv2
                                                                                                                     session target ipv4:###.###.###.### # IP Address for CVP2, SideA
                                                                                                                     session transport tcp
                                                                                                                     voice-class codec 1
                                                                                                                     voice-class sip options-keepalive up-interval 12 down-interval 65 retry 2
                                                                                                                     dtmf-relay rtp-nte 
                                                                                                                     no vad
                                                                                                                    
                                                                                                                    
                                                                                                                    dial-peer voice 70023 voip
                                                                                                                     description Used for Switch leg SIP Direct
                                                                                                                     preference 2
                                                                                                                     max-conn 225
                                                                                                                     destination-pattern xxxx...... # Customer specific destination pattern
                                                                                                                     session protocol sipv2
                                                                                                                     session target ipv4:###.###.###.### # IP Address for CVP1, SideB
                                                                                                                     session transport tcp
                                                                                                                     voice-class codec 1
                                                                                                                     voice-class sip options-keepalive up-interval 12 down-interval 65 retry 2
                                                                                                                     dtmf-relay rtp-nte
                                                                                                                     no vad
                                                                                                                    
                                                                                                                    
                                                                                                                    dial-peer voice 70024 voip
                                                                                                                    description Used for Switch leg SIP Direct
                                                                                                                    preference 2
                                                                                                                    max-conn 225
                                                                                                                    destination-pattern xxxx...... # Customer specific destination pattern
                                                                                                                    session protocol sipv2
                                                                                                                    session target ipv4:###.###.###.### # IP Address for CVP2, SideB
                                                                                                                    session transport tcp
                                                                                                                    voice-class codec 1
                                                                                                                    voice-class sip options-keepalive up-interval 12 down-interval 65 retry 2
                                                                                                                    dtmf-relay rtp-nte
                                                                                                                    no vad
                                                                                                                    
                                                                                                                    
                                                                                                                    Step 7   Configure the hardware resources (transcoder, conference bridge and MTP):
                                                                                                                    # Configure the voice-cards share the DSP resources located in Slot0
                                                                                                                    voice-card 0
                                                                                                                    dspfarm
                                                                                                                    dsp services dspfarm
                                                                                                                    voice-card 1
                                                                                                                    dspfarm
                                                                                                                    voice-card 2
                                                                                                                    dspfarm
                                                                                                                    voice-card 3
                                                                                                                    dspfarm
                                                                                                                    voice-card 4
                                                                                                                    dspfarm
                                                                                                                    # Point to the contact center call manager
                                                                                                                    sccp local GigabitEthernet0/0
                                                                                                                    sccp ccm ###.###.###.### identifier 1 priority 1 version 7.0 (CVP1)
                                                                                                                    sccp ccm ###.###.###.### identifier 1 priority 1 version 7.0 (CVP2)
                                                                                                                    # Add a SCCP group for each of the hardware resource types
                                                                                                                    sccp ccm group 1
                                                                                                                    associate ccm 1 priority 1
                                                                                                                    associate profile 2 register gw70mtp
                                                                                                                    associate profile 1 register gw70conf
                                                                                                                    associate profile 3 register gw70xcode
                                                                                                                    # Configure DSPFarms for Conference, MTP and Transcoder
                                                                                                                    dspfarm profile 1 conference
                                                                                                                    codec g711ulaw
                                                                                                                    codec g711alaw
                                                                                                                    codec g729r8
                                                                                                                    maximum sessions 24
                                                                                                                    associate application SCCP
                                                                                                                    dspfarm profile 2 mtp
                                                                                                                    codec g711ulaw
                                                                                                                    codec g711alaw
                                                                                                                    codec g729r8
                                                                                                                    maximum sessions software 500
                                                                                                                    associate application SCCP
                                                                                                                    dspfarm profile 3 transcode
                                                                                                                    codec g711ulaw
                                                                                                                    codec g711alaw
                                                                                                                    codec g729r8
                                                                                                                    maximum sessions 52
                                                                                                                    associate application SCCP
                                                                                                                    Step 8   Configure the SIP Trunking (optional):
                                                                                                                    # Configure the resources to be monitored
                                                                                                                    voice class resource-group 1
                                                                                                                    resource cpu 1-min-avg threshold high 80 low 60
                                                                                                                    resource ds0
                                                                                                                    resource dsp
                                                                                                                    resource mem total-mem
                                                                                                                    periodic-report interval 30
                                                                                                                    # Configure one rai target for each CVP Call/VXML Server
                                                                                                                    sip-ua
                                                                                                                    rai target ipv4:###.###.###.### resource-group (CVP1A)
                                                                                                                    rai target ipv4:###.###.###.### resource-group (CVP2A)
                                                                                                                    rai target ipv4:###.###.###.### resource-group (CVP1B)
                                                                                                                    rai target ipv4:###.###.###.### resource-group (CVP2B)
                                                                                                                    
                                                                                                                    
                                                                                                                    Step 9   Configure ASR TTS:
                                                                                                                    #Configure primary server 
                                                                                                                    ip host asr-en-us <ASR server ip>
                                                                                                                    ip host tts-en-us <TTS server hostname>
                                                                                                                    
                                                                                                                    voice class uri TTS sip
                                                                                                                    pattern tts@<TTS server ip>
                                                                                                                    
                                                                                                                    voice class uri ASR sip
                                                                                                                    pattern asr@<ASR server hostname>
                                                                                                                    
                                                                                                                    ivr asr-server sip:asr@<ASR server hostname*>
                                                                                                                    ivr tts-server sip:tts@<TTS server hostname*>
                                                                                                                    
                                                                                                                    dial-peer voice 5 voip
                                                                                                                    description FOR ASR calls
                                                                                                                    preference1
                                                                                                                    session protocol sipv2
                                                                                                                    voice-class sip options-keepalive up-interval 12 down-interval 65 retry
                                                                                                                    2
                                                                                                                    session target ipv4:<ASR server IP>
                                                                                                                    destination uri ASR
                                                                                                                    dtmf-relay rtp-nte
                                                                                                                    codec g711ulaw
                                                                                                                    no vad
                                                                                                                    
                                                                                                                    dial-peer voice 6 voip
                                                                                                                    description FOR TTS calls
                                                                                                                    preference1
                                                                                                                    session protocol sipv2
                                                                                                                    voice-class sip options-keepalive up-interval 12 down-interval 65 retry
                                                                                                                    2
                                                                                                                    session target ipv4:<TTS server IP>
                                                                                                                    destination uri TTS
                                                                                                                    dtmf-relay rtp-nte
                                                                                                                    codec g711ulaw
                                                                                                                    no vad
                                                                                                                    
                                                                                                                    #Configure backup server
                                                                                                                    dial-peer voice 7 voip
                                                                                                                    destination uri ASR
                                                                                                                    session target ipv4:10.78.26.20
                                                                                                                    session protocol sipv2
                                                                                                                    voice-class sip options-keepalive up-interval 12 down-interval 65 retry
                                                                                                                    2dtmf-relay rtp-nte
                                                                                                                    codec g711ulaw
                                                                                                                    preference 2
                                                                                                                    no vad
                                                                                                                    
                                                                                                                    dial-peer voice 8 voip
                                                                                                                    destination uri TTS
                                                                                                                    session target ipv4:10.78.26.20
                                                                                                                    session protocol sipv2
                                                                                                                    voice-class sip options-keepalive up-interval 12 down-interval 65 retry
                                                                                                                    2dtmf-relay rtp-nte
                                                                                                                    codec g711ulaw
                                                                                                                    preference 2
                                                                                                                    no vad
                                                                                                                    

                                                                                                                    Configure Unified Communications Manager

                                                                                                                    Configure Publisher for Unified Communications Manager

                                                                                                                    You must customize the Unified Communications Manager publisher before you customize the subscribers

                                                                                                                    Before You Begin

                                                                                                                    DNS Configuration is mandatory for Unified Communications Manager, Cisco Unified Intelligence Center, and Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. For more information, see Configure DNS Server

                                                                                                                    Procedure
                                                                                                                      Step 1   In the client computer where the automation tool was run, navigate to C:\GoldenTemplateTool_901\PlatformConfigRepository\CUCM.
                                                                                                                      Step 2   Copy the file named CUCM_PUB_SideA_platformConfig.xml .
                                                                                                                      Step 3   Paste it to another location and rename it to platformConfig.xml
                                                                                                                      Step 4   Launch WinImage and select File > New > 1.44 MB.
                                                                                                                      Step 5   Drag and drop platformConfig.xml into WinImage.
                                                                                                                      Step 6   When prompted to inject the file, click Yes.
                                                                                                                      Step 7   Select File > Save as.
                                                                                                                      Step 8   From the Save as list, choose Virtual floppy image. Provide the file name as platformConfig.flp and click Save.
                                                                                                                      Step 9   Open vSphere infrastructure client and connect to the vCenter. Go to the customer ESXi host where the VMs are deployed.
                                                                                                                      Step 10   Navigate to the Configuration tab. In the storage section, browse to a datastore and create a folder named CUCM_PUB.
                                                                                                                      Step 11   Upload the platformConfig.flp file to the folder CUCM_PUB.
                                                                                                                      Step 12   Edit the Virtual Machine Settings for the Unified Intelligence Center Publisher VM.
                                                                                                                      Step 13   On the Hardware tab, click the floppy drive and mount the platformConfig.flp from the CUCM_PUB folder on the datastore.
                                                                                                                      Step 14   Ensure that Connect at Power On is checked for the network adapters and the floppy drive.
                                                                                                                      Step 15   Power on the Publisher. This begins the installation based on the information in the .flp file.

                                                                                                                      The installation begins automatically and runs with no interaction from you. After an hour or more, a message appears indicating a successful installation.

                                                                                                                      Step 16   Click the Console tab for the VM. Log in to the publisher machine, using the credentials for the Administration User. The machine opens to the CLI interface.
                                                                                                                      Step 17   Edit settings and uncheck the Connect at Power on option for the floppy drive.


                                                                                                                      Note


                                                                                                                      During the customization of the publisher/primary, the username and the password are modified as follows. The customer should change the password.
                                                                                                                      • Default Password for OS Administrator: password@123
                                                                                                                      • Application UserName: Administrator
                                                                                                                      • Default Password for Application User: password@123
                                                                                                                      • Sftp password: password@123
                                                                                                                      • IPSec password: password@123

                                                                                                                      After rebooting, the VM installation is complete with all the parameters provided in the spreadsheet for the VM.

                                                                                                                      Continue to: Configure Unified Communications Manager Subscriber

                                                                                                                      Configure Unified Communications Manager Subscriber

                                                                                                                      Before You Begin

                                                                                                                      DNS Configuration is mandatory for Unified Communications Manager. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. See Configure DNS Server

                                                                                                                      Launch Publisher to Add the Subscriber

                                                                                                                      To add the subscriber, you must launch the publisher node.

                                                                                                                      Procedure
                                                                                                                        Step 1   Launch the Unified Communications Manager Publisher in a browser (http://<IP Addr of CUCM Publisher>).
                                                                                                                        Step 2   Select System > Server > Add New.
                                                                                                                        Step 3   On the Server Configuration tab, enter the IP Address of the subscriber.
                                                                                                                        Step 4   Click Save.

                                                                                                                        Configure Subscriber

                                                                                                                        Procedure
                                                                                                                          Step 1   Launch WinImage and select File > New > 1.44 MB.
                                                                                                                          Step 2   In the client computer where the automation tool was run, navigate to C:\GoldenTemplateTool_901\PlatformConfigRepository\CUCM.
                                                                                                                          Step 3   Copy the file named CUCM_SUB_SideA_platformConfig.xml.
                                                                                                                          Step 4   Paste it to another location and rename it to platformConfig.xml.
                                                                                                                          Step 5   Drag and drop platformConfig.xml into WinImag.
                                                                                                                          1. Click Yes at the message asking if you want to inject the file.
                                                                                                                          2. Select File > Save as and save the file as a Virtual Floppy Image with the filename platformConfig.flp.
                                                                                                                          Step 6   Open vSphere infrastructure client and connect to the vCenter. Go to the customer ESXi host where the VMs are deployed.
                                                                                                                          Step 7   Create the folder CUCM_SUB and upload platformConfig.flp to it.
                                                                                                                          Step 8   Edit the Virtual Machine settings for the Unified Communications Manager Subscriber VM.
                                                                                                                          Step 9   On the Hardware tab, click the floppy drive and mount the platformConfig.flp from the CUCM_SUB folder on the datastore.
                                                                                                                          Step 10   Power on the VM. Ensure that Connect at Power On is checked for the network adapters and the floppy drive.

                                                                                                                          This begins the installation and customizes the installation based on the information in the .flp file.

                                                                                                                          Step 11   If there is a value in the optional DNS_IP_NIC1 cell of the automation spreadsheet, configure the DNS server by adding the machine in forward and reverse lookup.
                                                                                                                          Note    During the customization of the subscriber node, the username and the password are modified as follows. The customer should change the password.
                                                                                                                          • Default Password for OS Administrator: password@123
                                                                                                                          • Application UserName: Administrator
                                                                                                                          • Default Password for Application User: password@123
                                                                                                                          • Sftp password: password@123
                                                                                                                          • IPSec password: password@123
                                                                                                                          Step 12   After you complete the installation uncheck the Connect at Power on option for the floppy drive.
                                                                                                                          Step 13   Repeat this procedure for the second subscriber on Side B.

                                                                                                                          Unified Communications Manager License

                                                                                                                          To configure the Unified Communications Manager license, first add a product instance, then generate and register the license, and then install the license.

                                                                                                                          Add Product Instance

                                                                                                                          Complete the following procedure to add a product instance.

                                                                                                                          Procedure
                                                                                                                            Step 1   Launch Communications Manager publisher in a browser (http://<IP Addr of CUCM Publisher>).
                                                                                                                            Step 2   Click Cisco Enterprise License Manager.
                                                                                                                            Step 3   Sign in with the credentials of CCM.
                                                                                                                            Step 4   Go to Inventory > Product Instances.
                                                                                                                            Step 5   Click Add to open a popup window.
                                                                                                                            Step 6   Enter details:
                                                                                                                            1. Name and Description
                                                                                                                            2. Product Type: Unified CM.
                                                                                                                            3. Hostname/IP Address of the CCM
                                                                                                                            4. Credentials of the publisher
                                                                                                                            Step 7   Click Test Connection. Then click OK at the success message.
                                                                                                                            Step 8   Click OK to add the product instance.
                                                                                                                            Step 9   Click Home > Inventory > Product Instance.

                                                                                                                            You can see the newly added product instance.

                                                                                                                            Step 10   Click synchronize now to synchronize with the Communications Manager.
                                                                                                                            Step 11   Go to Monitoring > License usage. You can see the number licenses used and required number of licenses.
                                                                                                                            Note    You must apply the license for the information to appear.

                                                                                                                            Generate and Register License

                                                                                                                            Procedure
                                                                                                                              Step 1   Go to License Management > Licenses. Then click Generate License Request.
                                                                                                                              Step 2   When the License Request and Next Steps window opens, copy the test as directed (PAK ID) and save it to a text editor.
                                                                                                                              Step 3   Click the Cisco License Registration site and proceed with steps in the site. Keep the PAK handy, which will be asked for.
                                                                                                                              Step 4   Enter the PAK when prompted.

                                                                                                                              You will receive the license file in an email.


                                                                                                                              Install License

                                                                                                                              Complete the following procedure to install a license.

                                                                                                                              Procedure
                                                                                                                                Step 1   Unzip the license file from the email.
                                                                                                                                Step 2   Navigate to License Management -> Licenses.
                                                                                                                                Step 3   Click Install License File and select the unzipped file.
                                                                                                                                Step 4   Go to the License Usage page to verify a successful installation.

                                                                                                                                Validate Clusterwide Domain Configuration

                                                                                                                                This validation is required for running calls.
                                                                                                                                Procedure
                                                                                                                                  Step 1   In the Unified CM Administration, navigate to System > Enterprise Parameters.
                                                                                                                                  Step 2   Scroll down to Clusterwide Domain Configuration.

                                                                                                                                  Cluster Fully Qualified Domain Name should match the Server Group name in Unfied CVP SIP Server Groups Configure SIP Server Group


                                                                                                                                  Install JTAPI on Unified CCE Call Servers

                                                                                                                                  Now that you configured the Unified Communications Manager, you can install JTAPI on the Unified CCE Call Servers.

                                                                                                                                  Configure Unified Intelligence Center

                                                                                                                                  Configure Unified Intelligence Center Publisher

                                                                                                                                  This procedure is for golden templates only.

                                                                                                                                  You must customize the Cisco Unified Intelligence Center publisher before you customize the subscriber.

                                                                                                                                  Before You Begin

                                                                                                                                  DNS Configuration is mandatory for Unified Intelligence Center. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. See Configure DNS Server

                                                                                                                                  Procedure
                                                                                                                                    Step 1   In the client computer where the automation tool was run, navigate to C:\GoldenTemplateTool_901\PlatformConfigRepository\CUIC.
                                                                                                                                    Step 2   Copy the file named CUICPUB_SideA_platformConfig.xml.
                                                                                                                                    Step 3   Paste it to another location and rename it to platformConfig.xml
                                                                                                                                    Step 4   Launch WinImage and select File > New > 1.44 MB.
                                                                                                                                    Step 5   Drag and drop platformConfig.xml into WinImage.
                                                                                                                                    Step 6   When prompted to inject the file, click Yes.
                                                                                                                                    Step 7   Select File > Save as.
                                                                                                                                    Step 8   From the Save as type list, select Virtual floppy image. Provide the file name as platformConfig.flp and click Save. Make sure you have selected the correct network adapter.
                                                                                                                                    Step 9   Open vSphere infrastructure client and connect to the vCenter. Go to the customer ESXi host where the VMs are deployed.
                                                                                                                                    Step 10   Navigate to the Configuration tab. In the storage section, browse to a datastore and create a folder named CUIC_PUB.
                                                                                                                                    Step 11   Upload the platformConfig.flp file to the folder CUCM_PUB.
                                                                                                                                    Step 12   Edit the Virtual Machine Settings for the Unified Intelligence Center Publisher VM .
                                                                                                                                    Step 13   On the Hardware tab, click the floppy drive and mount the platformConfig.flp from the CUIC_PUB folder on the datastore.
                                                                                                                                    Step 14   Ensure that Connect at Power On is checked for the network adapters and the floppy drive.
                                                                                                                                    Step 15   Power on the Publisher. This begins the installation based on the information in the .flp file.

                                                                                                                                    The installation begins automatically and runs with no interaction from you. After an hour or more, you will see a message indicating a successful installation.

                                                                                                                                    Step 16   Click the Console tab for the VM. Log in to the publisher, using the credentials for the Administration User. The machine opens to the CLI interface.
                                                                                                                                    Step 17   Edit settings and uncheck the Connect at Power on option for the floppy drive.


                                                                                                                                    Note


                                                                                                                                    During the customization of the publisher/primary, the username and the password are modified as follows. The customer should change the password.
                                                                                                                                    • Default Password for OS Administrator: password@123
                                                                                                                                    • Application UserName: Administrator
                                                                                                                                    • Default Password for Application User: password@123
                                                                                                                                    • Sftp password: password@123
                                                                                                                                    • IPSec password: password@123

                                                                                                                                    After rebooting, the VM installation is complete with all the parameters provided in the spreadsheet for the VM.

                                                                                                                                    Continue to: Configure Unified Intelligence Center Subscriber.

                                                                                                                                    Configure Unified Intelligence Center Subscriber

                                                                                                                                    Before adding a subscriber, you must upload the license file in the Publisher. DNS Configuration is mandatory for Unified Intelligence Center. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. For more information, see Configure DNS Server.

                                                                                                                                    Launch the Publisher to Add the Subscriber

                                                                                                                                    To add the subscriber, you must launch the publisher node and define the subscriber in the Administration Console.

                                                                                                                                    Procedure
                                                                                                                                      Step 1   Direct a browser to the URL http://<HOST ADDRESS>/oamp where HOST ADDRESS is the IP Address or Hostname of your Cisco Unified Intelligence Center publisher.
                                                                                                                                      Step 2   Sign in using the system application user ID and password that you defined during installation.
                                                                                                                                      Step 3   From the panel in the left, select Device Management > Device Configuration.
                                                                                                                                      Step 4   Click Add Member.
                                                                                                                                      Step 5   On the Device Configuration fields for the Subscriber, enter a name, the hostname or IP address, and a description for the device.
                                                                                                                                      Step 6   Click Save.

                                                                                                                                      Configure Subscriber

                                                                                                                                      Complete the following procedure to configure a subscriber.

                                                                                                                                      Procedure
                                                                                                                                        Step 1   Launch WinImage and select File > New > 1.44 MB.
                                                                                                                                        Step 2   In the client computer where the automation tool was run, navigate to C:\GoldenTemplateTool_901\PlatformConfigRepository\CUIC.
                                                                                                                                        Step 3   Copy the file named CUIC_SUB_SideA_platformConfig.xml.
                                                                                                                                        Step 4   Paste it to another location and rename it to platformConfig.xml.
                                                                                                                                        Step 5   Drag and drop platformConfig.xml into WinImage:
                                                                                                                                        1. Click Yes at the message asking if you want to inject the file.
                                                                                                                                        2. Select File > Save as and save the file as a Virtual Floppy Image with the filename platformConfig.flp.
                                                                                                                                        Step 6   Open vSphere infrastructure client and connect to the vCenter. Go to the customer ESXi host where the VMs are deployed.
                                                                                                                                        Step 7   Create the folder CUIC_SUB and upload platformConfig.flp to it.
                                                                                                                                        Step 8   Edit the Virtual Machine settings for the CUIC Subscriber VM.
                                                                                                                                        Step 9   On the Hardware tab, click the floppy drive and select use existing floppy image in datastore and mount the platformConfig.flp from the CUIC_SUB folder on the datastore.
                                                                                                                                        Step 10   Power on the VM. Ensure that Connect at Power On is checked for the network adapters and the floppy drive.

                                                                                                                                        This begins the installation and customizes the installation based on the information in the .flp file.

                                                                                                                                        Step 11   If there is a value in the optional DNS_IP_NIC1 cell of the automation spreadsheet, configure the DNS server by adding the machine in forward and reverse lookup:
                                                                                                                                        Note    During the customization of the subscriber node, the username and the password are modified as follows. The customer should change the password.
                                                                                                                                        • Default Password for OS Administrator: password@123
                                                                                                                                        • Application UserName: Administrator
                                                                                                                                        • Default Password for Application User: password@123
                                                                                                                                        • Sftp password: password@123
                                                                                                                                        • IPSec password: password@123
                                                                                                                                        Step 12   After you complete the installation uncheck the Connect at Power on for the floppy drive.

                                                                                                                                        Configure Unified Intelligence Center Reporting

                                                                                                                                        Complete the following procedures to configure Unified Intelligence Center Reporting. There are two components to configure:

                                                                                                                                        Configure Unified Intelligence Center SQL User Account

                                                                                                                                        Procedure
                                                                                                                                          Step 1   Launch Microsoft SQL Server Management Studio on the Unified CCE Data Server, Side A.
                                                                                                                                          Step 2   Connect to Unified CCE Logger A using the default credentials.
                                                                                                                                          Step 3   Navigate to Security Login and create a New Login.

                                                                                                                                          This login is used when you configure the data sources for Cisco Unified Intelligence Center reporting.

                                                                                                                                          Step 4   On the General Screen:
                                                                                                                                          1. Enter the Login Name.
                                                                                                                                          2. Click SQL Server Authentication.
                                                                                                                                          3. Enter and confirm the Password.
                                                                                                                                          4. Uncheck Enforce password policy.
                                                                                                                                          Step 5   On the User Mapping Screen:
                                                                                                                                          1. Check the databases associated with Side A and awdb.
                                                                                                                                          2. Choose each database and associate it with the db_datareader and public roles.
                                                                                                                                          Step 6   Create New Login on CCE Logger B.
                                                                                                                                          Step 7   Repeat steps 1 through 4 by connecting to Unified CCE Logger B.
                                                                                                                                          Step 8   Repeat step 5 and associate the user to Side B and awdb.

                                                                                                                                          Configure Unified Intelligence Center Data Sources

                                                                                                                                          Complete the following procedure to configure Unified Intelligence Center data sources.
                                                                                                                                          Procedure
                                                                                                                                            Step 1   Sign in to Unified Intelligence Center with your Cisco Intelligence Center admin account (http://{hostname}).
                                                                                                                                            Step 2   Click Data Sources drawer in the left panel to open the Data Sources page.
                                                                                                                                            Step 3   Choose the Unified CCE Historical Data Source. Click Edit to open the Data Source Create/Edit page. Then click the Primary tab.
                                                                                                                                            1. In the Database Host field, enter the IP Address of the Side A Unified CCE Data Server.
                                                                                                                                            2. For Port, enter 1433. This is the SQL Server network port.
                                                                                                                                            3. In the Database Name field, enter {instance}_sideA.
                                                                                                                                            4. For Timezone, select the appropriate zone; for example: EST for Eastern Standard Time.
                                                                                                                                            5. In the Database User ID, enter the user name for the SQL Server user account created when you configured the Cisco Intelligence Center SQL User Account. See Configure Unified Intelligence Center SQL User Account.
                                                                                                                                            6. Enter and confirm the SQL Server User password.
                                                                                                                                            7. For Charset, enter ISO-8859-1.
                                                                                                                                            8. Click Test Connection to confirm the Online status.
                                                                                                                                            9. Click Save.
                                                                                                                                            Step 4   Choose the Unified CCE Realtime Data Source. Click Edit to open the Data Source Create/Edit page. Then click the Primary tab.
                                                                                                                                            1. In the Database Host field, enter the IP Address of the Side A Unified CCE Data Server.
                                                                                                                                            2. For Port, enter 1433.
                                                                                                                                            3. In the Database Name field, enter {instance}_awdb.
                                                                                                                                            4. For Timezone, select the appropriate zone.
                                                                                                                                            5. In the Database User ID field, enter the user name for that you configured for the Cisco Unified Intelligence Center SQL Server user account.
                                                                                                                                            6. Enter and confirm the Cisco Unified Intelligence Center User password.
                                                                                                                                            7. For Charset, enter ISO-8859-1.
                                                                                                                                            8. Click Test Connection to confirm the Online status.
                                                                                                                                            9. Click Save.

                                                                                                                                            Configure Unified Intelligence Center Administration

                                                                                                                                            Complete the following procedure to configure Unified Intelligence Center Administration.
                                                                                                                                            Procedure
                                                                                                                                              Step 1   Sign in to the Cisco Unified Intelligence Center Administration Console (http://{hostname}/oamp).

                                                                                                                                              From the Authentication drop-down, select LDAP. This enables access to users who are defined in Active Directory.

                                                                                                                                              Step 2   Configure the Active Directory tab under Cluster Configuration > Reporting Configuration.
                                                                                                                                              1. For Host Address for the Primary Active Directory Server, enter the IP Address of the domain controller.
                                                                                                                                              2. For Port, enter the port number for the domain controller.
                                                                                                                                              3. Enter the Manager Distinguished Name fields required for the customer.
                                                                                                                                              4. Enter and confirm the password with which the Manager accesses the domain controller.
                                                                                                                                              5. For User Search Base, specify users and the domain name and any sub-domain names.
                                                                                                                                              6. For Attribute for User ID, select sAMAccountName.
                                                                                                                                              7. Add at least one domain for the UserName Identifier. Do not type the @ sign before the domain name.
                                                                                                                                              8. Set a domain as the default.
                                                                                                                                              9. Click Test Connection.
                                                                                                                                              10. Click Save.
                                                                                                                                              Step 3   Configure syslog for all devices.
                                                                                                                                              1. Choose Device Management > Log and Trace Settings.
                                                                                                                                              2. For each host address:

                                                                                                                                                • Select the associated servers.
                                                                                                                                                • In the Edit Serviceability Settings screen Syslog Settings pane, configure the Primary and Backup Host. Click Save.
                                                                                                                                              Step 4   Configure SNMP for all devices.
                                                                                                                                              1. Select Network Management > SNMP.
                                                                                                                                              2. For each server:
                                                                                                                                                • Add the V1/V2c Community Strings.
                                                                                                                                                • Add the Notification Destination.

                                                                                                                                              Unified Intelligence Center License and Sign In

                                                                                                                                              Sign in to Administration Console

                                                                                                                                              Who can sign in to the administration console: The System Application User who is the default Superuser.

                                                                                                                                              To upload the license, you must sign in to the Unified Intelligence Center Administration Console. This is the OAMP interface for Unified Intelligence Center. The first person who signs in to the Administration application must do so using the User ID and password that were defined for the System Application User during the installation. This user is the initial Superuser for Unified Intelligence Center Administration.

                                                                                                                                              Procedure
                                                                                                                                                Step 1   Enter this URL: http://<HOST ADDRESS>/oamp, where HOST ADDRESS is the IP address or Hostname of your Controller node.
                                                                                                                                                Step 2   Enter the System Application User ID and password that you defined during installation.

                                                                                                                                                What to Do Next

                                                                                                                                                Upload the License.

                                                                                                                                                Upload License

                                                                                                                                                Who can upload the license: The System Application User who is the default Superuser.

                                                                                                                                                As soon as the System Application User signs in, they must upload the license file. The file is uploaded to the Controller publisher node and, within a minute, is automatically replicated to all nodes in the cluster.

                                                                                                                                                Procedure
                                                                                                                                                  Step 1   In the Administration application, choose Cluster Configuration > License Management.

                                                                                                                                                  This opens the License File Management page.

                                                                                                                                                  Figure 2. License File Management page



                                                                                                                                                  Step 2   Click Upload license file (Browse).
                                                                                                                                                  Step 3   Navigate to the location where the *.lic file was saved.
                                                                                                                                                  Step 4   Click Apply License to load the license.

                                                                                                                                                  A message appears indicating that the license file was uploaded successfully and will be distributed to other nodes (if any) in the cluster in approximately one minute.

                                                                                                                                                  Note    The databases are polled once a minute for changes. The license replication is not immediate but occurs within a minute.

                                                                                                                                                  What to Do Next

                                                                                                                                                  Create Reporting Users

                                                                                                                                                  Configure Cisco Finesse

                                                                                                                                                  Follow this sequence of tasks to configure Cisco Finesse.

                                                                                                                                                  Configure Cisco Finesse Primary

                                                                                                                                                  This procedure is for golden templates only.

                                                                                                                                                  You must configure the Finesse primary node before you customize the secondary node.

                                                                                                                                                  Before You Begin

                                                                                                                                                  DNS Configuration is mandatory for Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. See Configure DNS Server

                                                                                                                                                  Procedure
                                                                                                                                                    Step 1   In the client computer where the automation tool was run, navigate to C:\GoldenTemplateTool_901\PlatformConfigRepository\Finesse.
                                                                                                                                                    Step 2   Copy the file named FINESSE_PRIMARY_platformConfig.xml.
                                                                                                                                                    Step 3   Paste it to another location and rename it to platformConfig.xml.
                                                                                                                                                    Step 4   Launch WinImage and select File > New > 1.44 MB.
                                                                                                                                                    Step 5   Drag and drop platformConfig.xml into WinImage.
                                                                                                                                                    Step 6   When prompted to inject the file, click Yes.
                                                                                                                                                    Step 7   Select File > Save as.
                                                                                                                                                    Step 8   Choose the Save as type as Virtual floppy image. Provide the file name as platformConfig.flp and click Save.
                                                                                                                                                    Step 9   Open vSphere infrastructure client and connect to the vCenter. Go to the customer ESXi host where the VMs are deployed.
                                                                                                                                                    Step 10   Navigate to the Configuration tab. In the storage section, browse to a datastore and create a folder named FINESSE_PRIMARY.
                                                                                                                                                    Step 11   Upload the platformConfig.flp file to the folder FINESSE_PRIMARY.
                                                                                                                                                    Step 12   Edit the Virtual Machine Settings for the Finesse Primary VM .
                                                                                                                                                    Step 13   On the Hardware tab, click the floppy drive and mount the platformConfig.flp from the FINESSE_PRIMARY folder on the datastore.
                                                                                                                                                    Step 14   Ensure that Connect at Power On is checked for the network adapters and the floppy drive.
                                                                                                                                                    Step 15   Power on the Primary. This begins the installation based on the information in the .flp file.

                                                                                                                                                    The installation begins automatically and runs with no interaction from you. After an hour or more, you will see a message indicating a successful installation.

                                                                                                                                                    Step 16   Click the Console tab for the VM. Log in to the primary machine, using the credentials for the Administration User. The machine opens to the CLI interface.
                                                                                                                                                    Step 17   Edit settings and uncheck the Connect at Power on option for the floppy drive.

                                                                                                                                                    During the customization of the primary, the username and the password are modified as follows. The customer should change the password.

                                                                                                                                                    • Default Password for OS Administrator: password@123
                                                                                                                                                    • Application UserName: Administrator
                                                                                                                                                    • Default Password for Application User: password@123
                                                                                                                                                    • Sftp password: password@123
                                                                                                                                                    • IPSec password: password@123

                                                                                                                                                    After rebooting, the VM installation is complete with all the parameters provided in the spreadsheet for the VM.

                                                                                                                                                    Continue to: Configure Unified CCE CTI Server Settings in Cisco Finesse Primary Node.

                                                                                                                                                    Configure Unified CCE CTI Server Settings in Cisco Finesse Primary Node

                                                                                                                                                    Configure CTI Server Settings in Cisco Finesse Primary Node

                                                                                                                                                    Procedure
                                                                                                                                                      Step 1   Launch the URL http://hostname or IP address/cfadmin, where hostname or IP address is the hostname or IP address of your primary Finesse server.
                                                                                                                                                      Step 2   Go to Home > Contact Center Enterprise CTI Server Settings.
                                                                                                                                                      Step 3   Update the following:
                                                                                                                                                      1. A Side Host/IP Address (of Side A Call Server)
                                                                                                                                                      2. A Side Port (CTI Server Port on Side A)—42027
                                                                                                                                                      3. Peripheral ID (of CallManager PIM)—5000
                                                                                                                                                      4. B Side Host/IP Address (of Side B Call Server)
                                                                                                                                                      5. B Side Port (CTI Server Port on Side B)—43027
                                                                                                                                                      Step 4   Click Submit.

                                                                                                                                                      Configure Contact Center Enterprise Administration and Data Server

                                                                                                                                                      Procedure
                                                                                                                                                        Step 1   Go to Home > Contact Center Enterprise Administration & Data Server Settings. (This menu structure assumes the default configuration).
                                                                                                                                                        Step 2   Update the following:
                                                                                                                                                        1. Primary Host/IP Address (of Side A Data Server)
                                                                                                                                                        2. Database Port: 1433
                                                                                                                                                        3. Backup Host/Ip Address (of Side B Data Server)
                                                                                                                                                        4. Domain (required field): The name of the Unified CCE to which Finesse connects.
                                                                                                                                                        5. AW Database Name: <ucceinstance_awdb>
                                                                                                                                                        6. UserName: The domain user name required to sign into the database. Cannot be SQL user.
                                                                                                                                                        7. Password: The password required to sign into the database
                                                                                                                                                        Step 3   Click Submit.

                                                                                                                                                        Restart Tomcat

                                                                                                                                                        After changing and saving any value on the Contact Center Enterprise Administration Server Settings gadget, you must restart the Cisco Tomcat Service on the primary Finesse server.
                                                                                                                                                        Procedure
                                                                                                                                                          Step 1   To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat .
                                                                                                                                                          Step 2   To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat .

                                                                                                                                                          Next step is to Configure Cisco Finesse Secondary Node

                                                                                                                                                          Configure Cisco Finesse Secondary Node

                                                                                                                                                          DNS Configuration is mandatory for Cisco Finesse. To configure DNS, add the VMs to the forward and reverse lookups of the DNS. See Configure DNS Server

                                                                                                                                                          Launch the Primary and Add the Secondary

                                                                                                                                                          To add the secondary, you must launch the primary node and add the secondary to the cluster.

                                                                                                                                                          Procedure
                                                                                                                                                            Step 1   Launch the Cisco Finesse primary node in a browser (http://Primary Node IP Address/cfadmin), where the Primary Node or IP Address is that of your host.
                                                                                                                                                            Step 2   Go to Home > Cluster Settings. (This is based on the default configuration and assumes you have not changed the page for the Cluster Settings gadget.)
                                                                                                                                                            Step 3   Add the IP address for the Cisco Finesse secondary node.
                                                                                                                                                            Step 4   Click Submit.

                                                                                                                                                            Configure the Subscriber

                                                                                                                                                            Procedure
                                                                                                                                                              Step 1   Launch WinImage and select File > New > 1.44 MB.
                                                                                                                                                              Step 2   In the client computer where the automation tool was run, navigate to C:\HCS-CC_VMAutomation\PlatformConfigRepository\Finesse.
                                                                                                                                                              Step 3   Copy the file named FINESSE_SECONDARY_platformConfig.xml .
                                                                                                                                                              Step 4   Paste it to another location and rename it to platformConfig.xml.
                                                                                                                                                              Step 5   Drag and drop platformConfig.xml into WinImage:
                                                                                                                                                              1. When prompted to inject the file, click Yes.
                                                                                                                                                              2. Select File > Save as and save the file as a Virtual Floppy Image (.flp).
                                                                                                                                                              Step 6   Open vSphere infrastructure client and connect to the vCenter. Go to the customer ESXi host where the VMs are deployed.
                                                                                                                                                              Step 7   Ensure there is a FINESSE_SECONDARY in the datastore and upload the platformConfig.flp file to that folder FINESSE_SECONDARY.
                                                                                                                                                              Step 8   Edit settings for the VM. On the Hardware tab, click the floppy drive and mount the platformConfig.flp from the FINESSE_SECONDARY folder on the datastore.
                                                                                                                                                              Step 9   Ensure that Connect at Power On is checked for the network adapters and the floppy drive.
                                                                                                                                                              Step 10   Power on the VM. This begins the installation and customizes the installation based on the information in the .flp file.

                                                                                                                                                              During the customization of the secondary node, the username and the password are modified as follows. The customer may change the password:

                                                                                                                                                              • Default Password for OS Administrator: password@123
                                                                                                                                                              • Application UserName: Administrator
                                                                                                                                                              • Default Password for Application User: password@123
                                                                                                                                                              • Sftp password: password@123
                                                                                                                                                              • IPSec password: password@123
                                                                                                                                                              Step 11   After you complete the installation uncheck the Connect at Power on for the floppy drive.

                                                                                                                                                              Cisco SNMP Setup

                                                                                                                                                              Add Cisco SNMP Agent Management Snap-In

                                                                                                                                                              You can configure Cisco SNMP Agent Management settings using a Windows Management Console snap-in.

                                                                                                                                                              Complete the following procedure to add the snap-in and change Cisco SNMP Management settings.

                                                                                                                                                              Procedure
                                                                                                                                                                Step 1   From the Start menu, enter mmc.exe /32.
                                                                                                                                                                Step 2   From the Console, choose File > Add or Remove Snap-ins.
                                                                                                                                                                Step 3   In the Add or Remove Snap-ins dialog box, choose Cisco SNMP Agent Management from the list of available snap-ins. Click Add.
                                                                                                                                                                Step 4   In the selected Snap-ins pane, double-click Cisco SNMP Agent Management.
                                                                                                                                                                Step 5   In the Extentions for Cisco SNMP Agent Management screen, click Always enable all available extentions. Click OK.
                                                                                                                                                                Step 6   In the Add/Remove Snap-in window, click OK. The Cisco SNMP Agent Management Snap-in is now loaded into the console.

                                                                                                                                                                Save Cisco SNMP Agent Management Snap-In View

                                                                                                                                                                After you load the Cisco SNMP Agent Management MMC snap-in, you can save the console view to a file with a .MSC file extension. You can launch the file directly from Administrative Tools.

                                                                                                                                                                Complete the following procedure to save the Cisco SNMP Agent Management snap-in view.

                                                                                                                                                                Procedure
                                                                                                                                                                  Step 1   Choose File > Save As.
                                                                                                                                                                  Step 2   In the Filename field, enter Cisco SNMP Agent Management.
                                                                                                                                                                  Step 3   In the Save As type field, choose a file name to map to the administrative tools such as Cisco SNMP Agent Management.msc
                                                                                                                                                                  Step 4   Click Save.

                                                                                                                                                                  Set up Community Names for SNMP v1 and v2c

                                                                                                                                                                  If you use SNMP v1 or v2c you must configure a community name so that Network Management Systems (NMSs) can access the data your server provides. Use SNMP community names to authenticate data exchange of SNMP information. An NMS can exchange SNMP information only with servers that use the same community name.

                                                                                                                                                                  Complete the following procedure to configure the community name for SNMP v1 and v2c.

                                                                                                                                                                  Before You Begin

                                                                                                                                                                  Ensure Cisco SNMP is added and saved using the procedures Add Cisco SNMP Agent Management Snap-In and Save Cisco SNMP Agent Management Snap-In View.

                                                                                                                                                                  Procedure
                                                                                                                                                                    Step 1   Choose Start > All Programs > Administrative tools > Cisco SNMP Agent Management.
                                                                                                                                                                    Step 2   Right-click Cisco SNMP Agent Management and choose Run as adminstrator.
                                                                                                                                                                    Step 3   The Cisco SNMP Agent Management screen lists some of the configurations that require SNMP for traps and system logs.
                                                                                                                                                                    Step 4   Right-click Community Names (SNMP v1/v2c).Choose Properties.
                                                                                                                                                                    Step 5   In the Community Names (SNMP v1/v2c) Properties dialog box, click Add New Community.
                                                                                                                                                                    Step 6   In the Community Name field, enter a community name.
                                                                                                                                                                    Step 7   In the Host Address List, enter the host IP address.
                                                                                                                                                                    Step 8   Click Save.

                                                                                                                                                                    Set up SNMP User Names for SNMP v3

                                                                                                                                                                    If you use SNMP v3 you must configure a user name so that NMSs can access the data your server provides.

                                                                                                                                                                    Complete the following procedure to configure a user name for SNMP v3.

                                                                                                                                                                    Before You Begin

                                                                                                                                                                    Ensure Cisco SNMP is added and saved using the procedures Add Cisco SNMP Agent Management Snap-In and Save Cisco SNMP Agent Management Snap-In View.

                                                                                                                                                                    Procedure
                                                                                                                                                                      Step 1   From the Console Root, choose Cisco SNMP Agent Management > User Names (SNMP v3) > Properties.
                                                                                                                                                                      Step 2   Click Add New User.
                                                                                                                                                                      Step 3   In the User Name field, enter a username.
                                                                                                                                                                      Step 4   Click Save.
                                                                                                                                                                      Step 5   The username appears in the Configured Users pane at the top of the dialog box.

                                                                                                                                                                      Set up SNMP Trap Destinations

                                                                                                                                                                      You can configure SNMP Trap Destinations for SNMP v1, SNMP v2c, and SNMP v3. A Trap is a notification that the SNMP agent uses to inform the NMS of a certain event.

                                                                                                                                                                      Complete the following procedure to configure the trap destinations.

                                                                                                                                                                      Before You Begin

                                                                                                                                                                      Ensure Cisco SNMP is added and saved using the procedures Add Cisco SNMP Agent Management Snap-In and Save Cisco SNMP Agent Management Snap-In View.

                                                                                                                                                                      Procedure
                                                                                                                                                                        Step 1   From the Console Root, choose Cisco SNMP Agent Management > Trap Destinations > Properties.
                                                                                                                                                                        Step 2   Click Add Trap Entity.
                                                                                                                                                                        Step 3   Click the SNMP version that your NMS uses.
                                                                                                                                                                        Step 4   In the Trap Entity Name field, enter a name for the trap entity.
                                                                                                                                                                        Step 5   Choose the User Name/Community Name that you want to associate with this trap. This list is auto-populated with existing configured users/community names.
                                                                                                                                                                        Step 6   Enter one or more IP addresses in the IP Address entry field. Click Insert to define the destinations for the traps.
                                                                                                                                                                        Step 7   Click Save to save the new trap destination.

                                                                                                                                                                        The trap entity name appears in the Trap Entities section at the top of the dialog box.

                                                                                                                                                                        Step 8   Click OK.

                                                                                                                                                                        Set up SNMP Syslog Destinations

                                                                                                                                                                        You can configure Syslog destinations for SNMP from the Cisco SNMP Agent Management Snap-in.

                                                                                                                                                                        Complete the following procedure to configure Syslog destinations.

                                                                                                                                                                        Procedure
                                                                                                                                                                          Step 1   From the Console Root, choose Cisco SNMP Agent Management > Syslog Destinations > Properties.
                                                                                                                                                                          Step 2   Choose an Instance from the list box.
                                                                                                                                                                          Step 3   Check Enable Feed.
                                                                                                                                                                          Step 4   Enter an IP address or host name in the Collector Address field.
                                                                                                                                                                          Step 5   Click Save.
                                                                                                                                                                          Step 6   Click OK and restart the logger.