Introduction to Cisco Unified Customer Voice Portal Release 10.0(1)
This document discusses new features, changes, and caveats for Release 10.0(1) of Cisco Unified Customer Voice Portal (Unified CVP) software.
Additional information about new features and product changes is available in the relevant end-user documentation.
For the most up-to-date version of all Cisco documentation, go to the following Cisco web page: http://www.cisco.com/web/psa/products/index.html.
New and Changed Features
The Unified Cisco Voice Portal 10.0(1) supports deployment of u-Law and a-Law Codec during fresh install. Upgrade from 9.0(1) to CVP 10.0(1) in a-law is supported. It allows the customers to choose the desired codec while installing Unified CVP. To upgrade, refer to the installation information provided in the Unified CVP Install and Upgrade guide.
The Cisco Wide Area Application Services (WAAS) has been introduced as part of the Cisco Unified Customer Voice Portal Unified 10.0(1) release to accelerate applications, enhance bandwidth, and help improve productivity for the contact centers with large number of media files used in their deployments. WAN accelerators support a lot of in built filters and tools that accelerate and optimize the TCP traffic (in and out) on a network. Cache mechanisms, dynamic redundancy eliminations and compression techniques in WAN accelerators cut down the amount of traffic across the WAN. WAAS is a software and hardware integrated, cloud-ready WAN optimization and application acceleration solution. This helps to reduce the download time of media files and also the end to end voice delays. Currently, CVP uses Cisco's VXML Gateway that limits its cache for media files to 32 MB. This limits the number of media prompts that can be cached locally. Therefore, with this release we support external WAN accelerators used between the gateway and the media server component of Unified CVP.
Specification Based Hardware
In addition to TRC UCS hardware platform, specification based hardware platforms are also supported as part of this release. This enhancement allows customer to use an equivalent or faster Intel-processor based servers from HP, IBM, and Dell. For more information on specification based hardware platforms refer the CVP Virtualization Wiki.
The VXML Server License utilization alert raise and clear based on defined thresholds. In addition to this number of OnHold calls is limited to a percentage of total VXML server licenses.
Tomcat has been upgraded from earlier versions of 5.x and 6.x to 7.0.25. The Call Server, VXML Server, OPS Console Server, and the Web Services Manager are upgraded to support Tomcat 7 version. The JRE 1.6.24 version is supported for Tomcat 7.0.25 version.
Call Studio Support on Windows 8
The CVP Call Studio Application is supported on Windows 8 operating system.
XML API Support in Call Studio
Building and customizing Unified CVP VXML Server components using XML APIs, will not be supported in Call Studio after release 10.0(1).
The Cisco Unified Customer Voice Portal 10.0(1) uses REST based APIs to address the "Service Fulfillment" requirement as a day two configuration management of CVP components. Service fulfillment APIs are focused on the management of Media files on CVP Media servers and VXML applications on CVP VXML Servers.
Service AssuranceThe Cisco Unified Customer Voice Portal CVP 10.0(1) uses REST based APIs to address the Service Assurance requirement as a day two configuration management of CVP components.
For hardware and third-party software specifications for Release 10.0(1), see the Hardware and System Software Specification (Bill of Materials) for Cisco Unified Customer Voice Portal, which is accessible from http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_technical_reference_list.html.
See the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 10.0(1) for additional information. The document is accessible from http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_installation_guides_list.html.
Migration ProcessTo migrate an existing H.323 CVP deployment to Release 10.0(1), follow this two-step process:
If the existing Unified CVP deployment has solution components such as IBM WebSphere, CSS, or CUPS, you must migrate them to Tomcat, ACE, or CUSP respectively before migrating to Unified CVP 9.0(1).
For more information, see the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 10.0(1).
Bug Search Tool
If you have an account with cisco.com, you can use the Bug Search tool to find caveats of any severity for any release. Access the Bug Search Tool at https://sso.cisco.com/autho/forms/CDClogin.html. Enter the bug identifier in the search box and press return or click Search.
Open Caveats in this Release
This section contains a list of defects that are currently pending in Cisco Unified Customer Voice Portal Release 10.0(1).Defects are listed by identifier and then by component.
Replay option fails in Record_With_Confirm element
Transfer and conference via CVP failed during load testing
CVP Upgrade removes srv.xml configuration
Repair and Modify options not working for CVP Call studio installer
Replay option fails in Record_With_Confirm element
CVP device is missing from available device list of SNMP config page
SendSignal.bat doesn't work with CVP.
Install: Minimum password length validation incorrect SSP6
Closed Caveats in this Release
This section contains some of the important defects that are closed as part of the Cisco Unified Customer Voice Portal Release10.0(1). Defects are listed by identifier and then by component.
CVP 9.0 Reporting Server Installation Fails Unless Run by Administrator
Cisco Unified CVP Software Tomcat Web Application Vulnerability
CVP - Session Fixation Vulnerability
CVP Installer does not set System/Environment Variables
CPU high in CVP and Rpt Srv due to unwanted polling for OAMP service
param open-hours-agent0 <retry> in survivability script not working
query times out after DB runs out of temp space
param ani-dnis-split on survivability.tcl script breaks REFER from CVP
X-cisco-moh-source - takes effect only after restart
CVP - XSS Vuln found OAMP interface /oamp/searchSIPServerGroups.do
CVP - XSS Vuln found OAMP interface /oamp/searchDialedNumberPattern.do
CVP - Insufficient Transport Layer Protection - Weak Cipher
CVP - Cross-Site Scripting vulnerability found OAMP interface
CVP - XSS Vuln found /oamp/controlCenterDispatchActions.do
CVP - XSS Vuln found OAMP interface /oamp/searchV3User.do
CVP - Session token in URL
CVP - XSS Vuln found OAMP interface /oamp/searchUserGroups.do
CVP - XSS Vuln found /oamp/searchPastConfigurations.do
CVP CCB timeInFirstPlace parameter resets when call leaves queue
Call GUID is different for initial call and survey call
CVP- B2BUA- SIP feature tag isfocus to be added
System CLI doesn't accept password untill it reset through OAMP
Installer does not convert and copy the default record AG files from ICM
Agt phone keeps ringing even after caller disconnects (PCS enabled DNIS)
Callserver status is not partial upon Graceful shutdown
Unable to deploy scripts in call studio due to virtual memory space
Installing CVP Reporting Server does not open port 1526 for use by CUIC
Minimum 12 character password required on Reporting Server Installation
CVP Installer Does Not Check for Domain Membership
Outgoing ip traffic from cvp doesn't contain DSCP packet marking.
Zombie calls on CVP with duration >7200 seconds
Reporting Server(Premium) Installation DB Creation gone in Infinite Loop
Incorrect calaculation of Reporting Messages
Outpulse Transfer, Gateway goes down - one license Blocked for CVP
Thread pool gets exhausted in SIP subsystem
CVP Call Studio 9 Debugger Fails
Post Call Survey invoked even on caller disconnect
CVP does not use the gateway trunk size to validat CallBack Capacity
CVP Reporting summary tables are not populated
UAC clears call prior CVP ACK 200 OK resulting in incorrect call state
Wrong query in cvp call detail template
caller leg hangs when SIP.Terminating.Pause is 0
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