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Release Notes for Cisco Unified Customer Voice Portal Release 10.0(1)

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Release Notes

Introduction to Cisco Unified Customer Voice Portal Release 10.0(1)

This document discusses new features, changes, and caveats for Release 10.0(1) of Cisco Unified Customer Voice Portal (Unified CVP) software.

Additional information about new features and product changes is available in the relevant end-user documentation.


Note


For the most up-to-date version of all Cisco documentation, go to the following Cisco web page: http:/​/​www.cisco.com/​web/​psa/​products/​index.html.


New and Changed Features

a-Law Support

The Unified Cisco Voice Portal 10.0(1) supports deployment of u-Law and a-Law Codec during fresh install. Upgrade from 9.0(1) to CVP 10.0(1) in a-law is supported. It allows the customers to choose the desired codec while installing Unified CVP. To upgrade, refer to the installation information provided in the Unified CVP Install and Upgrade guide.

WAAS Support

The Cisco Wide Area Application Services (WAAS) has been introduced as part of the Cisco Unified Customer Voice Portal Unified 10.0(1) release to accelerate applications, enhance bandwidth, and help improve productivity for the contact centers with large number of media files used in their deployments. WAN accelerators support a lot of in built filters and tools that accelerate and optimize the TCP traffic (in and out) on a network. Cache mechanisms, dynamic redundancy eliminations and compression techniques in WAN accelerators cut down the amount of traffic across the WAN. WAAS is a software and hardware integrated, cloud-ready WAN optimization and application acceleration solution. This helps to reduce the download time of media files and also the end to end voice delays. Currently, CVP uses Cisco's VXML Gateway that limits its cache for media files to 32 MB. This limits the number of media prompts that can be cached locally. Therefore, with this release we support external WAN accelerators used between the gateway and the media server component of Unified CVP.

Specification Based Hardware

In addition to TRC UCS hardware platform, specification based hardware platforms are also supported as part of this release. This enhancement allows customer to use an equivalent or faster Intel-processor based servers from HP, IBM, and Dell. For more information on specification based hardware platforms refer the CVP Virtualization Wiki.

Serviceability Improvements

The VXML Server License utilization alert raise and clear based on defined thresholds. In addition to this number of OnHold calls is limited to a percentage of total VXML server licenses.

Tomcat Upgrade

Tomcat has been upgraded from earlier versions of 5.x and 6.x to 7.0.25. The Call Server, VXML Server, OPS Console Server, and the Web Services Manager are upgraded to support Tomcat 7 version. The JRE 1.6.24 version is supported for Tomcat 7.0.25 version.

Call Studio Support on Windows 8

The CVP Call Studio Application is supported on Windows 8 operating system.

XML API Support in Call Studio

Building and customizing Unified CVP VXML Server components using XML APIs, will not be supported in Call Studio after release 10.0(1).

Service Fulfillment

The Cisco Unified Customer Voice Portal 10.0(1) uses REST based APIs to address the "Service Fulfillment" requirement as a day two configuration management of CVP components. Service fulfillment APIs are focused on the management of Media files on CVP Media servers and VXML applications on CVP VXML Servers.

  1. Media File APIs: Create/Update/Delete/Get/List API has been provided for the Media Files that gets stored in the CVP Media Server Component.
  2. VXML Application APIs: Deploy/Delete/Get/List API has been provided for VXML Applications that gets stored in CVP VXML Server Component.

Service Assurance

The Cisco Unified Customer Voice Portal CVP 10.0(1) uses REST based APIs to address the Service Assurance requirement as a day two configuration management of CVP components.
  1. Syslog APIs: Syslog APIs is provided to update and delete the syslog server details of already configured CVP managed devices.
  2. SNMP V1/V2 APIs: Create/Update/Delete/Get/List APIs is provided for the SNMP V1V2 Community String and Notification Destinations configuration management.

System Requirements

For hardware and third-party software specifications for Release 10.0(1), see the Hardware and System Software Specification (Bill of Materials) for Cisco Unified Customer Voice Portal, which is accessible from http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​prod_​technical_​reference_​list.html.

See the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 10.0(1) for additional information. The document is accessible from http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​prod_​installation_​guides_​list.html.

Important Notes

This section contains important notes and restrictions that apply to Release 10.0(1).

Migration Process

To migrate an existing H.323 CVP deployment to Release 10.0(1), follow this two-step process:
  1. Migrate the existing H.323 CVP deployment to SIP CVP deployment running Unified CVP 9.0(1) or Unified CVP 10.0(1).
  2. Migrate the CVP SIP deployment to Unified CVP 10.0(1) on Windows Server 2008 R2.

If the existing Unified CVP deployment has solution components such as IBM WebSphere, CSS, or CUPS, you must migrate them to Tomcat, ACE, or CUSP respectively before migrating to Unified CVP 9.0(1).

For more information, see the Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 10.0(1).

Caveats

Open Caveats

Bug Search Tool

If you have an account with cisco.com, you can use the Bug Search tool to find caveats of any severity for any release. Access the Bug Search Tool at https:/​/​sso.cisco.com/​autho/​forms/​CDClogin.html. Enter the bug identifier in the search box and press return or click Search.

Open Caveats in this Release

This section contains a list of defects that are currently pending in Cisco Unified Customer Voice Portal Release 10.0(1).Defects are listed by identifier and then by component.

IDENTIFIER

HEADLINE

CSCuj35467

Replay option fails in Record_With_Confirm element

CSCuj47476

Transfer and conference via CVP failed during load testing

CSCuj48270

CVP Upgrade removes srv.xml configuration

CSCuj65816

Repair and Modify options not working for CVP Call studio installer

CSCuj35467

Replay option fails in Record_With_Confirm element

CSCuj55813

CVP device is missing from available device list of SNMP config page

CSCuj60858

SendSignal.bat doesn't work with CVP.

CSCuh87025

Install: Minimum password length validation incorrect SSP6

Closed Caveats in this Release

This section contains some of the important defects that are closed as part of the Cisco Unified Customer Voice Portal Release10.0(1). Defects are listed by identifier and then by component.

IDENTIFIER

HEADLINE

CSCub26504

CVP 9.0 Reporting Server Installation Fails Unless Run by Administrator

CSCub38384

Cisco Unified CVP Software Tomcat Web Application Vulnerability

CSCuh61750

CVP - Session Fixation Vulnerability

CSCud14451

CVP Installer does not set System/Environment Variables

CSCud24259

CPU high in CVP and Rpt Srv due to unwanted polling for OAMP service

CSCud62920

param open-hours-agent0 <retry> in survivability script not working

CSCuh00932

query times out after DB runs out of temp space

CSCue76608

param ani-dnis-split on survivability.tcl script breaks REFER from CVP

CSCug45500

X-cisco-moh-source - takes effect only after restart

CSCuh61726

CVP - XSS Vuln found OAMP interface /oamp/searchSIPServerGroups.do

CSCuh61723

CVP - XSS Vuln found OAMP interface /oamp/searchDialedNumberPattern.do

CSCuh61751

CVP - Insufficient Transport Layer Protection - Weak Cipher

CSCuh61711

CVP - Cross-Site Scripting vulnerability found OAMP interface

CSCuh61731

CVP - XSS Vuln found /oamp/controlCenterDispatchActions.do

CSCuh61727

CVP - XSS Vuln found OAMP interface /oamp/searchV3User.do

CSCuh61745

CVP - Session token in URL

CSCuh61720

CVP - XSS Vuln found OAMP interface /oamp/searchUserGroups.do

CSCuh61733

CVP - XSS Vuln found /oamp/searchPastConfigurations.do

CSCui30272

CVP CCB timeInFirstPlace parameter resets when call leaves queue

CSCui37160

Call GUID is different for initial call and survey call

CSCui31424

CVP- B2BUA- SIP feature tag isfocus to be added

CSCuj18751

System CLI doesn't accept password untill it reset through OAMP

CSCuj01140

Installer does not convert and copy the default record AG files from ICM

CSCui90510

Agt phone keeps ringing even after caller disconnects (PCS enabled DNIS)

CSCui99585

Callserver status is not partial upon Graceful shutdown

CSCuj16546

Unable to deploy scripts in call studio due to virtual memory space

CSCua58332

Installing CVP Reporting Server does not open port 1526 for use by CUIC

CSCua83569

Minimum 12 character password required on Reporting Server Installation

CSCub19128

CVP Installer Does Not Check for Domain Membership

CSCub55076

Outgoing ip traffic from cvp doesn't contain DSCP packet marking.

CSCub28873

Zombie calls on CVP with duration >7200 seconds

CSCub79041

Reporting Server(Premium) Installation DB Creation gone in Infinite Loop

CSCub92606

Incorrect calaculation of Reporting Messages

CSCub74218

Outpulse Transfer, Gateway goes down - one license Blocked for CVP

CSCub89285

Thread pool gets exhausted in SIP subsystem

CSCuc70970

CVP Call Studio 9 Debugger Fails

CSCud57003

Post Call Survey invoked even on caller disconnect

CSCue59908

CVP does not use the gateway trunk size to validat CallBack Capacity

CSCue65248

CVP Reporting summary tables are not populated

CSCue89605

UAC clears call prior CVP ACK 200 OK resulting in incorrect call state

CSCue89752

Wrong query in cvp call detail template

CSCue80042

caller leg hangs when SIP.Terminating.Pause is 0

 

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