Configuration Guide for Cisco Unified Customer Voice Portal, Release 10.0(1)
Preface
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Preface

Preface

Change History

This table lists and links to changes made to this guide and gives the dates those changes were made.

Change

Date

Link

Initial release of document

December 12, 2013

Java Runtime Environment Minor Update

September 17, 2014

Java Runtime Environment Minor Update

About This Document

The Configuration Guide for Cisco Unified Customer Voice Portal provides the following information:

  • Configuration of Cisco Unified Customer Voice Portal (CVP) components and additional solution components involved in the Unified CVP call path.

  • Configuration of high availability and single node for CVP components.

Organization

Table 1 Organization of Cisco Unified Customer Voice Portal Guide
Chapter Description

Preconfiguration

Provides prerequisites, preconfiguration, and references for understanding and planning a Unified CVP implementation, and check-off lists for the various call flow model options available for Unified CVP.

Unified CVP Call Flow Models

Provides high-level call flow model overviews, high-level sets of instructions for configuring specific call flow models.

Operations Console

Describes the interface that is required for configuration of required and additional Unified CVP component.

Call Server Configuration

Describes how to configure Call Server and its configuration settings.

VXML Server Configuration

Describes how to configure VXML Server and its configuration settings.

Reporting Server Configuration

Describes how to configure Reporting Server and its configuration settings.

Unified ICM Configuration

Describes how to configure Unified ICM Server, its configuration settings on Operations Console, and configuration for various Unified CVP call flow models.

Unified Communications Manager Configuration

Describes how to configure Unified Communications Server and its configuration settings.

SIP Devices Configuration

Describes how to set up Ingress gateway and Call Server for redundant proxy server.

Media Server Configuration

Describes how to configure Media Server and its configuration settings.

Speech Server Configuration

Describes how to configure Speech Server and its configuration settings.

Gateway Configuration

Describes how to configure Gateway, its configuration settings on Operations Console, and on various call flow models.

SIP Proxy Server Configuration

Describes how to configure SIP Proxy Server and its configuration settings.

System Configuration

Describes the options available on the System tab on the Operations Console.

Unified CVP Security

Describes Unified CVP security.

Transfer and Queue Calls with Unified CVP

Provides additional information about transferring and queuing calls using Unified CVP.

Related Documentation

Table 2 Related Documentation for Unified CVP Configuration
Document Name Link

Hardware and System Software Specification for Cisco Unified Customer Voice Portal

http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​prod_​technical_​reference_​list.html

Cisco Unified Customer Voice Portal Design Guide

http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​tsd_​products_​support_​design.html

Feature Guide - Writing Scripts for Cisco Unified Customer Voice Portal

http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​tsd_​products_​support_​series_​home.html

Operations Guide for Cisco Unified Customer Voice Portal

http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1006/​tsd_​products_​support_​series_​home.html

Document Conventions

Table 3 Document Conventions

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • Document title. Example: Installation and Upgrade Guide for Cisco Unified Customer Voice Portal 10.0(1).

  • A syntax value that the user must replace. Example: IF ( condition, true-value, false-value )

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems,Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.

Audience

This guide is intended for managers, Unified CVP system managers, Cisco Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified Intelligent Management Hosted (Unified ICMH) system managers, VoIP technical experts, and IVR application developers, who are familiar with the following:
  • Configuring Cisco Gateways

  • Configuring Cisco Unified Communications Manager

  • ICM Configuration Manager and ICM Script Editor tools for call center operations and management

Support

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Documentation Feedback

Provide your comments about this document to:

mailto:ccbu_​docfeedback@cisco.com