Configuration Guide for Cisco Unified Customer Voice Portal, Release 10.0(1)
Reporting Server Configuration
Downloads: This chapterpdf (PDF - 1.2MB) The complete bookPDF (PDF - 6.58MB) | The complete bookePub (ePub - 2.18MB) | Feedback

Reporting Server Configuration

Reporting Server Configuration

Configure Reporting Server

Before You Begin
  • Configure a Call Server to associate with a Reporting Server. To configure a Call Server, see Configure Call Server.

    Note


    You can associate a Call Server with only one Reporting Server.


  • Collect the following information about the Reporting Server and Reporting Database during the installation of Unified CVP software:
    • Hostname of the Call Servers that are associated with the Reporting Server.
    • Hostname and IP address of the server on which the Reporting Database resides.
    • Password for the Reporting Database user.
Procedure
    Step 1   On the Unified CVP Operations Console, select Device Management > Unified CVP Reporting Server.
    Step 2   Click Add New to add a new Reporting Server or click Use As Template to use an existing template to configure the new Reporting Server.
    Step 3   Click the following tabs and configure the settings based on your call flow model:
    1. General tab. For more information, see General Settings.
    2. Reporting Properties tab. For more information, see Reporting Properties Settings.
    3. Device Pool tab. For more information about adding, deleting, and editing device pool, see Add or Remove Device From Device Pool.
    4. Infrastructure tab. For more information, see Infrastructure Settings.
    Step 4   Click Save and Deploy to deploy the changes to the Reporting Server page. Click Save to save the settings in the Operations Server database and configure the Reporting Server later.

    Reporting Server Settings

    General Settings

    Configure settings that identify the Reporting Server, associate it with one or more Call Servers, and enable or disable security on the General tab.

    Table 1 Reporting Server—General Tab Settings

    Field

    Description

    Default

    Value

    Restart Required

    IP Address

    The IP address of the Reporting Server.

    None

    Valid IP address

    Yes

    Hostname

    The hostname of the Reporting Server machine.

    Note   

    No hyphen (-) is permitted in the hostname.

    None

    Valid DNS name, which can include letters of the alphabet and numbers 0 through 9.

    Yes

    Description

    An optional text description for the Reporting Server.

    None

    Up to 1024 characters.

    No

    Enable Secure Communication with the Operations Console

    Select to enable secure communications between the Operations Console and the Reporting Server component. The Reporting Server is accessed using SSH and files are transferred using HTTPS.

    You must configure secure communications before you enable this option. See Chapter 6 in the Configuration and Administration Guide for Cisco Unified Customer Voice Portal.

    Off

    On or Off

    No

    Device Version

    Lists the release and build number for this device.

    None

    None

    No

    Associate Call Servers

    Select one or more Call Servers to associate with the Reporting Server. You must select at least one Call Server. Call data for all SIP and VXML calls that are handled by this Call Server are stored in the Reporting Database. Click the right arrow to add a Call Server to the Selected pane.

    Click the left arrow to remove a Call Server from the Selected pane.

    None

    A Call Server can be associated with only one Reporting Server.

    No

    Reporting Properties Settings

    Configure Reporting Server settings on the Reporting Properties tab.

    Table 2 Reporting Server—Reporting Properties Tab Configuration Settings

    Field

    Description

    Default

    Range

    Restart Required

    Configuration

     

    Enable Reporting

    Enables the Reporting Server to receive call data from the associated Call Server.

    Yes

    Yes or No

    Yes

    Max. File Size (MB):

    Defines the maximum size of the file that is used to record the data feed messages during a database failover. This size can be limited by the amount of free disk space.

    100

    1 through 250 MB

    No

    QoS

     

    Select QoS Level

    Enables Quality of Service (QoS) between the Reporting Server and the Call Server.

    For more information, see Implementing Quality of Service Policies with DSCP (Document ID: 10103) at http:/​/​www.cisco.com/​en/​US/​tech/​tk543/​tk757/​technologies_​tech_​note09186a00800949f2.shtml.

    default

    af11, af12, af13, af21, af22, af23, af31, af32, af33, af41, af42, af43, cs1, cs2, cs3, cs4, cs5, cs6, cs7, default, ef

    Yes

    Add or Remove Device From Device Pool

    Procedure
      Step 1   From the Device Management menu, select a device to add to the Device Pool.

      Example:To add a Call Server to a device pool, select CVP Call Server from the Device Management menu.

      A window that lists known devices of the type you selected appears. For example, if you select Call Server, all the known CVP Call Servers are listed.

      Step 2   Select a device pool from the Device Pool list and click Edit.
      Step 3   On the Device Pool tab:
      • In the Available list box, select one or multiple devices and click theAdd arrow. The added devices appear in the Selected list box.
      • To remove the added devices from the Selected box, select them and click the Remove arrow. The added devices appear in the Selected list box.
      Step 4   Click Save & Deploy.
      Note   
      • Click Save to save the changes in Operations Console and add or remove a device from Device Pool later.
      • Some edit-device windows have an Apply button instead of Save. Click Apply to copy the configuration to the device.

      Infrastructure Settings

      The Reporting Server publishes statistics on the number of reporting events that it receives from the Unified CVP VXML Server, the SIP Service, and the IVR Service. It also publishes the number of times the Reporting Server writes data to the Reporting Database. You can configure the interval at which the Reporting Server publishes these statistics, the maximum log file and directory size, and the details for recording syslog messages on the Reporting Server Infrastructure tab.

      Table 3 Reporting Server—Infrastructure Tab Configuration Settings

      Field

      Description

      Default

      Value

      Restart Required

      Configuration: Thread Management

       

      Maximum Threads

      (Required) The maximum thread pool size in the Reporting Server Java Virtual Machine.

      500

      100 to1000

      Yes

      Advanced

       

      Statistics Aggregation Interval

      The Reporting Server publishes statistics at this interval.

      30 minutes

      10 to1440

      Yes

      Log File Properties

       

      Max Log File Size

      (Required) Maximum size of the log file in megabytes.

      10 MB

      1 through 100 MB.

      Yes

      Max Log Directory Size

      (Required) Maximum size of the directory containing Reporting Server log files.

      Note    If you modify the value to a setting that is below the default value, the log entries might be lost, which can affect troubleshooting.

      20,000 MB

      500 to 500,000 MB.

      Max Log File Size is less than Max Log Directory Size.

      Max Log Directory Size cannot be greater than 500,000 MB.

      Yes

      Configuration: Primary Syslog Settings

       

      Primary Syslog Server

      Hostname or IP address of Primary Syslog Server to send syslog events from a CVP Application.

      None

      Valid IP address or hostname.

      No

      Primary Syslog Server Port Number

      Port number of Primary Syslog Server.

      None

      Any available port number. Valid port numbers are integers between 1 and 65,535.

      No

      Primary Backup Syslog Server

      Hostname or IP address of the Primary Backup Syslog Server to send syslog events from a CVP Application when the Syslog Server cannot be reached.

      None

      Valid IP address or hostname.

      No

      Primary Backup Syslog Server Port Number

      Port number of Primary Backup Syslog Server.

      None

      Any available port number. Valid port numbers are integers between 1 and 65,535.

      No

      Configuration: Secondary Syslog Settings

      Secondary Syslog Server

      Hostname or IP address of Secondary Syslog Server to send syslog events from a CVP Application.

      None

      Valid IP address or hostname.

      No

      Secondary Syslog Server Port Number

      Port number of Secondary Syslog Server.

      None

      Any available port number. Valid port numbers are integers between 1 and 65,535.

      No

      Secondary Backup Syslog Server

      Hostname or IP address of the Secondary Backup Syslog Server to send syslog events from a CVP Application when the Syslog Server cannot be reached.

      None

      Valid IP address or hostname.

      No

      Secondary Backup Syslog Server Port Number

      Port number of Secondary Backup Syslog Server.

      None

      Any available port number. Valid port numbers are integers between 1 and 65,535.

      No