This manual provides instructions for installing, configuring, and running the Cisco CTI Object Server (CTI OS) product. The server should have Peripheral Gateway (PG) and CTI Server Gateway (CG) installed as a pre-requisite prior to CTI OS 9.0(1) installer run.
This manual is for system administrators and other personnel who are responsible for installing and maintaining CTI OS and its associated components. You must have administrator privileges to perform the procedures discussed in this manual.
The manual is divided into the following chapters.
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified Contact Center Management Portal, Cisco Unified Customer Voice Portal (Unified CVP), Cisco Unified IP IVR (Unified IP IVR), Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).
Boldface type is used for user entries, keys, buttons, and folder and submenu names.
Choose Edit > Find from the Configure menu bar.
Italic type indicates one of the following:
A newly introduced term
A generic syntax item that you must replace with a specific value
A title of a publication
A skill group is a collection of agents who share similar skills.
Do not use the numerical naming convention that is used in the predefined templates (for example, persvc01).
IF (condition, true-value, false-value)
For more information, see the Database Schema Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.
An arrow ( > ) indicates an item from a pull-down menu.
The Save command from the File menu is referenced as File > Save.
Documentation and support
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