CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
Index
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Contents

A - B - C - D - E - G - H - I - L - M - N - P - R - S - T - U - V - W -

Index

A

ACD DN 1
ACP1000 1 2 3 4
Agent group (Aspect CallCenter) 1
Agent registry key 1
Agent states 1
Agent Statistics grid 1
Agents
peripheral terminology 1
Alcatel 1 2 3 4 5
Application
Rockwell Spectrum 1
Aspect 1 2 3 4 5
Available state 1
Avaya 1 2 3 4 5

B

BusyOther state 1

C

Call events 1
Call Object registry key 1
CallAppearance registry key 1
CallCenter 1 2 3 4 5
ConnectionProfiles registry key 1
Connections registry key 1
CTI Driver registry key 1
CTI OS
advantages 1
application architecture 1
CTI OS system processes 1
CTI support by peripherals 1

D

DEFINITY 1 2 3 4 5
DMS-100 1 2 3 4

E

EMS registry key 1
Enterprise Agent 1
Ericsson 1 2 3 4
Events
call 1

G

Galaxy 1 2 3

H

Hicom 1 2 3 4
Hold state 1
Hunt group (Avaya DEFINITY) 1

I

ICM Service Control 1
installation
CTI Client component 1
Instrument (Aspect CallCenter) 1
IPCC 1

L

Limitations of peripherals
CTI 1
ICM 1
Login state 1
Logout registry key 1
Logout state 1

M

Meridian 1 2 3 4

N

NEC NEAX 1 2 3 4
Nortel 1 2 3 4
Nortel Sypmosium 1
NotReady registry key 1
NotReady state 1

P

Peers registry key 1
Peripheral targets
peripheral terminology 1
Peripheral-specific
limitations, CTI 1
support 1
terminology 1
Peripherals
CTI support 1
limitations 1
Peripherals registry key 1

R

ReasonCodes registry key 1
registry keys
Agent 1
Call Object 1
CallAppearance 1
ConnectionProfiles 1
Connections 1
CTI Driver 1
EMS 1
Logout 1
NotReady 1
Peers 1
Peripherals 1
ReasonCodes 1
Server 1
SkillGroup 1
Supervisor 1
TimerService 1
WrapupStrings 1
Reserved state 1
Rockwell 1 2 3 4 5
Rolm 1 2 3
Routes
Nortel Meridian 1

S

Server registry key 1
Services
peripheral terminology 1
Siemens 1 2 3 4
Skill Group Statistics grid 1
Skill groups
base 1
DEFINITY ECS 1
peripheral terminology 1
primary 1
secondary 1
SkillGroup registry key 1
Spectrum 1 2 3 4 5
starting CTI OS 1
States
agent 1
stopping CTI OS 1
Supervisor registry key 1
Support
peripheral-specific 1

T

Talking state 1
Terminology
peripheral-specific 1
TimerService registry key 1
Trunk groups
peripheral terminology 1
Trunks
peripheral terminology 1

U

Unknown state 1

V

VDN 1
Vector Directory Number (VDN) 1

W

Windows Registry Editor 1
WorkNotReady state 1
WorkReady state 1
WrapupStrings registry key 1