CTI OS System Manager Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
CTI OS Release 9.0(1) component installation
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CTI OS Release 9.0(1) component installation

CTI OS Release 9.0(1) component installation

Silent installation of CTI OS Release 9.0(1) components

CTI OS Release 9.0(1) supports installation of some CTI OS components in unattended silent install mode. Silent install is supported for the following components:

  • CTI OS Agent and Supervisor Desktops.
  • CTI OS Agent and Supervisor Desktops under Citrix.
  • CTI OS Server.

Silent install is not supported for the following components:

  • CTI Driver for Siebel.
  • Cisco Data Store.
  • New silent monitor installer introduced in Release 7.1(1).

    Note


    You must be aware of the following for CTI OS Release 9.0(1), silent installation of the CTI OS agent and supervisor desktops:

    • You must install .NET 2.0 prior to silent installation.
    • You can install only CTI OS agent and supervisor desktops of CTI OS Client; you cannot silently install other CTI OS Client installation options.
    • Only fresh silent installation is supported. You must uninstall all previous versions or patches of CTI OS Client prior to silently installing the CTI OS Client.
    • Security is not installed when you install Client phones silently in Release 9.0(1). If you need security, run SecuritysetupPackage.exe from the installation CD after you complete the installation.


Note


Silent uninstall is not supported in Release 7.1(1) (or later) for any CTI OS components.


The silent installation process involves two tasks:

  • Creating a response file.
  • Using the response file to run CTI OS silent install on other machines.

Warning


Use of silent installations is discouraged, as errors encountered during the install process may go unnoticed and leave the system in an invalid state. If you choose to run installations silently, be absolutely certain that you manually perform the required pre- and post-installation instructions on the target systems.


Create a response file

The process of creating a response file for use with the CTI OS silent install installs Release 7.x(y) of all CTI OS components (CTI OS Agent Desktop, CTI OS Supervisor Desktop, CTI OS Server) that exist on the machine where the response file is recorded. To create a response file for use with the CTI OS silent install, perform the following steps.

Procedure
    Step 1   From a command prompt, run the CTI OS Release 7.x(y) installer with the following syntax:

    CTIOS7[1].1(1).exe –options-record "c:\mypath\myresponsefile.opt"

    where c:\mypath\myresponsefile.opt is the complete path and filename that you want to give to the response file. The -options-record flag indicates that the install runs in record mode, which triggers the output of the response file. However, to create a response file the installer actually runs and installs the application on the system.

    Note   

    For release 9.0(1) on a Windows Server 2008 R2 system, run setup from a command prompt with the following option: setup.exe /r. This outputs a file called setup.iss to the <drive>:\icm directory. When the installer completes, examine the setup log file to verify that the installation is complete with no errors.

    Step 2   After the installation is complete, examine the setup log file to verify that installation ran to completion with no errors.
    Caution   

    It is critical that you verify that the installation process ran successfully and created a valid response file. Running the CTI OS silent install with an invalid response file can leave your system in an invalid state.

    Step 3   Reboot your system.

    Run CTI OS silent install on other machines

    After you create a response file on one machine, you can use that response file to run the CTI OS silent install on other machines. To do this, perform the following steps.

    Procedure
      Step 1   Copy the response file to the machine(s) on which you wish to run CTI OS silent install.
      Step 2   From a command prompt, run the CTI OS Release 9.0(1) installer with the following syntax:

      CTIOS7[1].1(1).exe –options "c:\mypath\myresponsefile.opt" -silent

      where c:\mypath\myresponsefile.opt is the complete path and filename for the response file. The -silent flag indicates that the installation runs in silent mode.

      Note   

      For Release 9.0(1), copy the setup.iss file created above to the same directory where setup.exe is located, and then run the setup with the following syntax: setup.exe /s.

      Step 3   When the installation is complete, examine the setup log file to verify that installation ran to completion with no errors.
      Caution   

      It is critical that you verify that the installation process ran successfully and created a valid response file. Running CTI OS silent install with an invalid response file can leave your system in an invalid state.

      Step 4   Reboot your system.

      Uninstall Release 9.0(1) components

      For Windows Server 2008 R2 systems, run setup.exe from the <drive>:\icm\CTIOS_bin directory to delete an instance.

      To uninstall all CTI OS Release 7.x(y) components, run Add/Remove programs from the Windows Control Panel and select Cisco CTI OS Release 7.x(y) Uninstall.

      When you uninstall CTI OS Release 7.x(y) components, your system reverts back to CTI OS Release 7.0(0). In addition, the following changes occur:

      • Client registry keys—The registry key name HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc. reverts back to HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems. Also, any registry key changes from HKEY_LOCAL_MACHINE to HKEY_CURRENT_USER revert.
      • Server registry keys—Any Release 7.x(y) registry keys that are associated with Remote Agent agents and peripheral type are removed.
      • Server setup—If Release 7.1(x) or 7.2(x) is installed over 7.0,the system reverts back to the Release 7.0(0) server setup. Selections pertaining to Remote Agent or Silent Monitor Server are no longer present. If Release 7.2(x) is installed over 7.1(x), the system reverts back to the Release 7.1(x) server setup. Selections pertaining to silent monitor type (Unified CM Based, CTI OS Based, Disabled) are no longer present.
      • Client setup—Removed altogether.

      Recover from failed installation of CTI OS Release 9.0(1)

      If an attempted CTI OS Release 9.0(1) installation fails for reasons such as power failure, disk error, or other similar circumstances, perform the following procedures to recover from the failed installation.

      Procedure
        Step 1   Uninstall Release 9.0(1), as documented in the Uninstall Release 9.0(1) components..
        Step 2   Reinstall Release 9.0(1) by performing the procedures documented in the following sections: