This manual provides a brief overview of the Cisco Customer Telephony Integration Object Server (CTI OS) product, introduces programmers to developing CTI enabled applications with CTI OS, and describes the syntax and usage for CTI OS methods and events.
This manual is for system integrators and programmers who want to use CTI OS to integrate CTI applications with the Cisco Contact Center software.
The manual is divided into the following chapters.
Related documentation includes the documentation sets for Cisco CTI Object Server (CTI OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop - Browser Edition (CAD-BE), Cisco Unified Contact Center Management Portal, Cisco Unified Customer Voice Portal (Unified CVP), Cisco Unified IP IVR, Cisco Support Tools, and Cisco Remote Monitoring Suite (RMS).
For documentation for these Cisco Unified Contact Center Products, go to
Boldface type is used for user entries, keys, buttons, and folder and submenu names.
Choose Edit > Find from the ICM Configure menu bar.
Italic type indicates one of the following:
A newly introduced term
A generic syntax item that you must replace with a specific value
A title of a publication
A skill group is a collection of agents who share similar skills.
Do not use the numerical naming convention that is used in the predefined templates (for example, persvc01).
IF (condition, true-value, false-value)
For more information, see the Database Schema Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.
An arrow ( > ) indicates an item from a pull-down menu.
The Save command from the File menu is referenced as File > Save.
Documentation and service requests
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
You can provide comments about this document by sending an email to the following address: