CTI OS Developer Guide for Cisco Unified Contact Center Enterprise Release 9.0(1)
Index
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Contents

A - B - C - D - E - G - H - I - L - M - N - O - Q - R - S - T - U - W -

Index

A

AcceptSilentMonitoring SilentMonitorManager object method 1
Accessing properties and parameters 1
ActiveX Softphone Controls 1
AddItem
Arguments class method 1
Agent mode 1
agent object methods 1
GetAgentState 1
GetMonitoredAgent 1
GetMonitoredCall 1
GetSkillGroups 1
IsAgent 1
Login 1
Logout 1
MakeCall 1
QueryAgentState 1
ReportBadCallLine 1
RequestAgentTeamList 1
RequestSupervisorAssist 1
SendChatMessage 1
SetAgentGreetingAction 1
SetAgentState 1
StartMonitoringAgent 1
StartMonitoringAgentTeam 1
StartMonitoringAllAgentTeams 1
StartMonitoringCall 1
StopMonitoringAgent 1
StopMonitoringAgentTeam 1
StopMonitoringAllAgentTeam 1
SuperviseCall 1
agent state
CTI application control 1
AgentStateCtl softphone control 1
AgentStatisticsCtl softphone control 1
Alternate call object method 1
AlternateCtl softphone control 1
Answer call object method 1
AnswerCtl softphone control 1
Architecture 1
Arg class 1
Arg class methods
Clone 1
CreateInstance 1
DumpArg 1
GetType 1
GetValueType 1
SetValue 1
Arguments class methods
AddItem 1
Clear 1
Clone 1
DumpArgs 1
GetElement 1
GetValue 1
IsValid 1
NumElements 1
RemoveItem 1
SetElement 1
SetValue 1
Arguments structure 1
asynchronous events 1

B

BadLineCtl softphone control 1
Button controls 1
Button enablement masks 1
ButtonCtl softphone control 1

C

call object methods 1
Alternate 1
Answer 1
Clear 1
Conference 1
GetCallContext 1
GetCallData 1
Hold 1
MakeConsultCall 1
Reconnect 1
Retrieve 1
SendDTMFSignal 1
SetCallData 1
SingleStepConference 1
SingleStepTransfer 1
Snapshot 1
StartRecord 1
StopRecord 1
Transfer 1
CallAppearanceCtl softphone control 1
CCtiosException class 1
ChatCtl softphone control 1
CIL error codes 1
CIL object model 1
CILRefArg class methods
GetType 1
GetValue 1
SetValue 1
Clear
Arguments class method 1
Clear call object method 1
Client Interface Library (CIL) 1
Clone
Arg class method 1
Arguments class method 1
Coding conventions 1
COM CIL (C++) 1
Conference call object method 1
ConferenceCtl softphone control 1
Connect session object method 1
CreateInstance
Arg class method 1
Arguments class method 1
CreateSilentMonitorManager session object method 1
CreateWaitObject session object method 1
CTI OS
advantages 1
application architecture 1
architecture 1
benefits 1
CTI OS ActiveX controls 1
CTI OS Toolkit Agent Desktop 1
CTI-enabled applications 1
CWaitObject class methods
DumpEventMask 1
GetMask 1
GetTriggerEvent 1
SetMask 1
WaitOnMultipleEvents 1
CWaitObject methods
InMask 1

D

DestroySilentMonitorManager session object method 1
DestroyWaitObject session object method 1
DisableSkillGroupStatistics Session object method 1
DisableSkillGroupStatistics SkillGroup object method 1
Disconnect session object method 1
Disconnecting from CTI OS Server 1
DumpArg Arg class method 1
DumpArgs
Arguments class method 1
DumpEventMask CWaitObject class method 1

E

EmergencyAssistCtl softphone control 1
EnableSkillGroupStatistics Session object method 1
EnableSkillGroupStatistics SkillGroup object method 1
Event flow 1

G

GetAgentState agent object method 1
GetArgType 1
GetCallContext call object method 1
GetCallData call object method 1
GetCurrentSilentMonitor session object method 1
GetElement Arguments class method 1
GetIPPhoneInfo SilentMonitorManager object method 1
GetMask CWaitObject class method 1
GetMonitoredAgent agent object method 1
GetMonitoredCall agent object method 1
GetObjectFromObjectID session object method 1
GetSessionInfo SilentMonitorManager object method 1
GetSkillGroups agent object method 1
GetSMSessionList SilentMonitorManager object method 1
GetTriggerEvent CWaitObject class method 1
GetType
Arg class method 1
CILRefArg class method 1
GetValue
Arguments class method 1
CILRefArg class method 1
GetValueType
Arg class method 1
Grid controls 1
GridControl softphone control 1

H

Hold call object method 1
HoldCtl softphone control 1

I

IAgentEvents interface 1
ICallEvents interface 1
InMask CWaitObject method 1
Integrating an application 1
IsAgent agent object method 1
IsAgent session object method 1
ISessionEvents interface 1
ISkillGroupEvents interface. 1
IsMonitoredTarget SilentMonitorManager object method 1
IsSupervisor session object method 1
IsValid
Arguments class method 1

L

Login agent object method 1
Login button 1
Logout agent object method 1
Logout button 1

M

MakeCall agent object method 1
MakeCallCtl softphone control 1
MakeConsultCall call object method 1
messages
RTP_STARTED_EVENT 1
RTP_STOPPED_EVENT 1
Monitor mode 1

N

Not Ready button 1
NumElements
Arguments class method 1

O

Object Interface Framework 1
Object properties
setting 1
OnAgentPrecallAbortEvent event 1
OnAgentPrecallEvent event 1
OnAgentStatistics event 1
OnAlternateCallConf event 1
OnAnswerCallConf event 1
OnCallBegin event 1
OnCallCleared event 1
OnCallConferenced event 1
OnCallConnectionCleared event 1
OnCallDataUpdate event 1
OnCallDelivered event 1
OnCallDequeuedEvent event 1
OnCallDiverted event 1
OnCallEnd event 1
OnCallEstablished event 1
OnCallFailed event 1
OnCallHeld event 1
OnCallOriginated event 1
OnCallQueuedEvent event 1
OnCallReachedNetworkEvent event 1
OnCallRetrieved event 1
OnCallRTPStopped event 1
OnCallServiceInitiatedEvent event 1
OnCallStartRecordingConf event 1
OnCallStopRecordingConf event 1
OnCallTransferred event 1
OnClearCallConf event 1
OnClearConnectionConf event 1
OnConferenceCallConf event 1
OnConnection event 1
OnConnectionClosed message 1
OnConnectionFailure event 1
OnConnectionRejected event 1
OnConsultationCallConf event 1
OnControlFailureConf event 1
OnCTIOSFailure event 1
OnCurrentAgentReset message 1
OnCurrentCallChanged message 1
OnGlobalSettingsDownloadConf event 1
OnHeartbeat event 1
OnHoldCallConf event 1
OnMakeCallConf event 1
OnMissingHeartbeat event 1
OnMonitorModeEstablished event 1
OnReconnectCallConf event 1
OnRetrieveCallConf event 1
OnRTPStarted event 1
OnRTPStreamTimedoutEvent event 1
OnSendDTMFConf event 1
OnSetAgentModeEvent event 1
OnSetAgentStateConf event 1
OnSetCallDataConf event 1
OnSilentMonitorSessionDisconnected event 1
OnSilentMonitorStartedEvent event 1
OnSilentMonitorStartRequestedEvent event 1
OnSilentMonitorStatusReportEvent event 1
OnSilentMonitorStopRequestedEvent event 1
OnSkillGroupStatisticsUpdated event 1
OnSnapshotCallConf event 1
OnSnapshotDeviceConf event 1
OnStartSilentMonitorConf event 1
OnStopSilentMonitorConf event 1
OnTransferCallConf event 1

Q

QueryAgentState agent object method 1

R

Ready button 1
Reconnect call object method 1
ReconnectCtl softphone control 1
RecordCtl softphone control 1
Reference counting 1
RemoveItem
Arguments class method 1
ReportBadCallLine agent object method 1
Request-response mechanism 1
RequestAgentTeamList agent object method 1
RequestDesktopSettings session object method 1
RequestSupervisorAssist agent object method 1
Retrieve call object method 1

S

screen pop 1
SendChatMessage agent object method 1
SendDTMFSignal call object method 1
session object methods 1
Connect 1
CreateSilentMonitorManager 1
CreateWaitObject 1
DestroySilentMonitorManager 1
DestroyWaitObject 1
Disconnect 1
GetObjectFromObjectID 1
IsAgent 1
IsCCMSilentMonitor 1
IsSupervisor 1
RequestDesktopSettings 1
SetAgent 1
SetCurrentCall 1
SetCurrentSilentMonitor 1
SetMessageFilter 1
Session object methods
DisableSkillGroupStatistics 1
EnableSkillGroupStatistics 1
SetSupervisorSilentMonitorMode 1
session object methods GetCurrentSilentMonitor 1
SetAgent session object method 1
SetAgentState agent object method 1 2
SetCallData call object method 1
SetCurrentCall session object method 1
SetCurrentSilentMonitor session object method 1
SetElement
Arguments class method 1
SetIPPhoneInfo SilentMonitorManager object method 1
SetMask CWaitObject class method 1
SetMessageFilter session object method 1
SetSupervisorSilentMonitorMode session object method 1
Setting object properties 1
Setting request parameters 1
SetValue
Arg class method 1
Arguments class method 1
SilentMonitorManager object methods
AcceptSilentMonitoring 1
GetIPPhoneInfo 1
GetSessionInfo 1
GetSMSessionList 1
IsMonitoredTarget 1
SetIPPhoneInfo 1
StartSilentMonitorRequest 1
StartSMMonitoredMode 1
StartSMMonitoringMode 1
StopSilentMonitorMode 1
StopSilentMonitorRequest 1
SingleStepConference call object method 1
SingleStepTransfer call object method 1
SkillGroup object methods 1
DisableSkillGroupStatistics 1
EnableSkillGroupStatistics 1
SkillgroupStatisticsCtl softphone control 1
Snapshot call object method 1
softphone controls
AgentStateCtl 1
AgentStatisticsCtl 1
AlternateCtl 1
AnswerCtl 1
BadLineCtl 1
ButtonCtl 1
CallAppearanceCtl 1
ChatCtl 1
ConferenceCtl 1
EmergencyAssistCtl 1
GridControl 1
HoldCtl 1
MakeCallCtl 1
RecordCtl 1
SkillgroupStatisticsCtl 1
StatusBarCtl 1
SupervisorOnlyCtl 1
TransferCtl 1
StartMonitoringAgent agent object method 1
StartMonitoringAgentTeam agent object method 1
StartMonitoringAllAgentTeams agent object method 1
StartMonitoringCall agent object method 1
StartRecord call object method 1
StartSilentMonitorRequest SilentMonitorManager object method 1
StartSMMonitoredMode SilentMonitorManager object method 1
StartSMMonitoringMode SilentMonitorManager object method 1
Static libraries 1
StatusBarCtl softphone control 1
STLport 1
StopMonitoringAgent agent object method 1
StopMonitoringAgentTeam agent object method 1
StopMonitoringAllAgentTeams agent object method 1
StopRecord call object method 1
StopSilentMonitorMode SilentMonitorManager object method 1
StopSilentMonitorRequest SilentMonitorManager object method 1
Subscribing for events in C++ 1
SuperviseCall agent object method 1
SupervisorOnlyCtl softphone control 1

T

Third-party call control 1
Transfer call object method 1
TransferCtl softphone control 1

U

UniqueObjectID 1

W

WaitOnMultipleEvents CWaitObject class method 1
Work Not Ready button 1
Work Ready button 1