Cisco Unified Contact Center Express Historical Reports User Guide Release 9.0(2)
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This chapter contains the following sections:


This document provides information to install, upgrade and access the Cisco Unified Contact Center Express (Unified CCX) Historical Reports Client interface. This document describes how to generate, view, print, save, and schedule historical reports. It also outlines how to administer the Historical Reports system.


This document is intended for call center supervisors who prepare and analyze Unified CCX historical reports.


This document is organized as follows:


Describes the Unified CCX database and the Unified CCX Historical Reports client interface

Installation and Configuration

Describes how to install, upgrade and access the Unified CCX Historical Reports, and how to modify the configuration files

Description of Historical Reports

Describes the historical reports

Historical Reports Generation

Describes how to generate, view, print, and save historical reports

Schedule Historical Reports

Describes how to use the Scheduler to automatically generate historical reports

Log Files

Describes the Unified CCX Historical Reports system log files

Cisco Unified CCX Reason Codes

Describes the events that result in agents going to the Logout state or Not Ready state


This manual uses the following conventions:



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Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example:

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  • A book title. Example: See the Cisco Unified CCX Installation Guide.

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Window font, such as Courier, is used for the following:

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