Cisco Unified Contact Center Express Historical Reports User Guide Release 9.0(2)
Index
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Contents

A - B - C - D - E - F - G - H - I - L - M - O - P - R - S - T - U - V - X -

Index

A

Abandoned Call Detail Activity Report 1 2
Aborted and Rejected Call Detail Report 1 2
access
to Cisco Unified CCX Historical Reports client 1
ACD
work state 1
Agent Call Summary Report 1 2
Agent Detail Report 1 2
Agent Login Logout Activity Report 1 2 3
Agent Not Ready Reason Code Summary Report 1 2
Agent State Detail Report 1 2
Agent State Summary Report (by Agent) 1 2
Agent State Summary Report (by Interval) 1 2
Agent Summary Report 1 2
Agent Wrap-up Code Summary 1
Application Logs 1
Application Performance Analysis Report 1 2
Application Summary Report 1 2
Automatic Contact Distribution
see ACD 1
Available pane 1

B

basic reports
Chat Agent Detail Report 1
Chat Agent Summary Report 1
Chat Contact Service Queue Activity Report 1
Chat CSQ Agent Summary Report 1
Chat Traffic Analysis Report 1

C

Call Custom Variables Report 1 2
Called Number Summary Activity Report 1 2
Cancel button 1
Change button 1
chart 1
Chat Agent Detail Report
overview 1
Chat Agent Summary Report
overview 1
Chat Contact Service Queue Activity Report
overview 1
Chat CSQ Agent Summary Report
overview 1
Chat Traffic Analysis Report
overview 1
Cisco Unified CCX application package 1
Cisco Unified CCX Historical Reports client
exiting 1
starting 1
CiscoSch.log 1 2
CiscoSchPrintExport.log 1 2
Close Current View tool 1 2
comma-separated text file (CSV) 1
Common Skill Contact Service Queue Activity Report (by Interval) 1 2
configuration file
editing 1
hrcConfig.ini 1 2
sch.ini 1 2
Contact Service Queue Activity Report 1 2
Contact Service Queue Activity Report (by CSQ) 1 2
Contact Service Queue Activity Report (by Interval) 1 2
Contact Service Queue Call Distribution Summary Report 1 2
Contact Service Queue Priority Summary Report 1 2
Contact Service Queue Service Level Priority Summary Report 1 2
CSQAgent Summary Report 1 2

D

Detailed Call
CSQ, Agent Report 1 2
Detailed Call by Call CCDR Report 1 2
Detailed Report Settings window 1 2 3
Detailed tab 1 2 3

E

Email Agent Activity Report 1
Email Contact Service Queue Activity Report 1
Email Contact Service Queue Agent Activity Report 1
Email Inbox Traffic Analysis Report 1
Email Resolution Detail Report 1
Email Response Detail Report 1
EMail Response Detail Report 1
Enter Parameter Value field 1
export formats 1
Export Location button 1
Export Report tool 1
exporting 1 2

F

failover 1
File Name drop-down list 1
filter parameter 1 2
formats 1

G

General tab 1 2 3 4
Generate and View Historical Reports 1 2 3 4
generating a report 1
group 1
Group Information pane 1 2
Group Tree 1

H

Help tool 1
historical report
See report 1
Historical Reports Client log file 1 2
hrcConfig.ini 1 2
hrcConfig.ini file 1

I

Include Charts in Report 1 2
installing Cisco Unified CCX Historical Reports client 1
IVR Outbound Campaign Summary 1
IVR Outbound CCDR Report 1
IVR Outbound Half Hourly Report 1

L

language
unsupported 1
Load Existing Report Setting 1
log file
Historical Reports Client 1
interpreting 1
on client 1
opening 1
Scheduler 1
log in
changing information 1
to Cisco Unified CCX Historical Reports client 1
to different server 1
Login dialog box 1 2

M

Microsoft Excel 1 2
missed schedule 1

O

online help 1
Open tool 1

P

Parameter Setting area 1
PDF (Portable Document Format) 1 2
Preview Outbound Agent Detail Performance 1
Preview Outbound Campaign Summary 1
Preview pane 1
Preview tab 1 2
Print tool 1
printing 1
Priority Summary Activity Report 1
privileges 1
See access 1

R

Range of Recurrence options 1
Remote Monitoring Detail Report 1 2
report
choosing 1
date and time range 1
details 1
display size 1
exporting 1
finding text 1
generating 1
including charts 1
moving through 1
printing 1
scheduling 1
Report End Date field 1
report settings
loading 1
saving 1
Report Settings file 1 2 3 4
Report Start Date field 1
Report Type drop-down list 1 2
Report Viewer window 1 2
reset 1 2 3
Reset button 1 2 3
RTF (Rich Text Format) 1 2

S

Save tool 1
sch.ini file 1 2 3
schedule 1 2
Schedule button 1
Schedule Future Reports
Including Repeat Reports 1 2
Schedule window 1
scheduled reports
choosing 1
detailed settings 1
exporting 1
including charts 1
occurrence frequency 1
occurrence options 1
printing 1
range of recurrence options 1
saving 1
Scheduled Reports window 1 2
scheduler
configuration file 1 2
Scheduler 1 2
exiting 1
functions 1
icon 1
starting 1
stopping 1
Scheduler log file 1
Scheduler tool 1
schedules
deleting 1
ordering 1
viewing 1
scheduling reports 1
Search Text tool 1
Selected pane 1
Skill Routing Activity Report 1
Sort Report By drop-down list 1
sorting method 1 2
standby serve 1
Stop Loading tool 1

T

Time field 1
Toggle Group Tree tool 1
Traffic Analysis Report 1

U

Unified OUTD reports
Outbound Campaign Summary 1
Preview Outbound Agent Detail Performance 1
unsupported languages 1
user privileges 1
See access 1
User Privileges Missing dialog box 1

V

View button 1 2
View CiscoPrintExport.log 1
View CiscoSch.log 1

X

XML 1 2