Cisco Unified Contact Center Express Historical Reporting Administrator and Developer Guide, Release explains how the queries are designed for the Cisco Unified Contact Center Express (Unified CCX) historical reports. It also describes how database records are written for various call scenarios, how to share historical reports on the web, how to export data to a data warehouse, and how to create custom reports. In addition, this manual provides answers to a variety of frequently asked questions.
The information in this manual is designed to help you understand the Cisco Unified CCX historical reports and to assist you if you want to create your own custom reports.
This guide is intended for readers who are familiar with database design, operation, and terminology.
This manual is organized as follows:
Obtaining documentation obtaining support and security guidelines
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