The Unified CCX licenses are based on a string called the license MAC, which is different from the physical MAC address of a system. License MAC is dependent on the system parameters. A modification to any
of the parameters can change license MAC, thereby invalidating current License
files. The following are the parameters on which the validity of a license MAC depends:
NTP server 1 (or none)
NIC speed (or auto)
Certificate Information (Organization, Unit, Location, State,
The Unified CCX Warm Standby license and all other licenses
are node-locked to the License MAC address of the first node (typically the
Database Publisher node) of a Unified CCX cluster. When a second node is added,
the verification of a valid add-on Warm Standby license on the first node is performed.
After the cluster is set up, the licenses are valid on both the nodes in a
The Unified CCX Installation DVD comes bundled with four demo licenses; one each for Unified IP IVR, Standard (STD), Enhanced (ENH), and Premium (PRE) package. Because ordering actual licenses may take a while, you can start using the demo licenses. A demo license is valid only for 30 days.
Obtain License MAC Before Installation
To obtain license MAC before you install Unified CCX, perform the following steps:
Fill in the fields with your product information and click Generate Answer Files & License MAC button to obtain the license MAC.
On the License Registration page at http://www.cisco.com/go/license enter the Product Authorization Key (PAK) that came with the Unified CCX product or that you received when you placed your order by phone.
Click Submit and follow instructions on the screen.
Enter the license MAC of the first node of the Unified CCX cluster.
Enter a valid email address and the number of nodes for which you need licenses.
Unified CCX supports only node-locked licenses. However, Unified CCX continues to recognize the existing licenses that are used for Unified CCX versions earlier than 9.0(1) on an upgraded system only if an upgrade license is also present.
Upload the license file to the server.
For more information on how to upload a license file and view license information, see the Cisco Unified Contact Center Express Administration Guide, available here:
Log in to the Unified CCX system CLI using Unified CCX Administrator credentials.
Run show status command.
Output of this command contains the license MAC.
Using Administrator Web Interface
Login to the Unified CCX Administrator web interface using Unified CCX Administrator credentials.
Click System > License Information > Display License(s) and obtain the license MAC.
Software for all the Unified CCX feature components are
loaded on the system during installation. However, no feature is available for
use unless a license for that feature is added and activated.
You can upload and display licenses using the License
Information page. To upload a license, complete the following steps.
From the Unified CCX Administration menu bar, choose
System > License
Information > Add License(s).
The License Information web page opens.
Specify a License file or click
Browse to locate a file.
You can either specify a single file with a .lic extension or a
.zip file containing multiple .lic files.
While you are upgrading from a previous release, if there are multiple
licenses, Cisco recommends that you zip all the .lic files into a single .zip file
and then upload the zip file. If specifying a .zip file, ensure that all .lic
files that need to be added are in the root of the .zip file and are not in
subfolders in the .zip file.
On successful upload of license, you will see the following
confirmation message in the status bar at the top of this web page :
License has been uploaded successfully
If you upload an Add-on license to increase the existing licensed
Outbound IVR ports, the following message will be displayed :
As the number of licensed Outbound IVR Ports have
increased, please increase the number of ports in the Outbound Call Control
Group to utilize all the licensed ports.
License Grace Period
If your License MAC becomes invalid, request a new license. The system continues to operate for 30 days without a new license. After the 30-day grace period ends, the system shuts down until you upload a new license using the updated License MAC. After you obtain rehosted licenses, upload them using the Add License page of the Unified CCX Administration web interface.