Cisco Unified Contact Center Express Windows To Linux Upgrade Guide, Release 9.0(2)
Cisco Unified Contact Center Express Upgrade
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Cisco Unified Contact Center Express Upgrade

Cisco Unified Contact Center Express Upgrade

This document describes how to upgrade to Cisco Unified Contact Center Express (Unified CCX), Release 9.0(x) from Release 7.0(2)ES03. For more information on tested upgrade paths, see Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR available here: http:/​/​​en/​US/​products/​sw/​custcosw/​ps1846/​products_​device_​support_​tables_​list.html

For information about performing a fresh installation of Unified CCX (rather than upgrading from an earlier release) or configuring Unified CCX when it is pre-installed on your server, see Installing Cisco Unified Contact Center Express available here: http:/​/​​en/​US/​products/​sw/​custcosw/​ps1846/​prod_​installation_​guides_​list.html

Before upgrading to Unified CCX 9.0(x), review all component upgrade instructions carefully.

Intended audience

This guide is intended for Cisco Unified Communications system administrators. You must have the network and telephony knowledge that is required to install, upgrade, and set up the Unified CCX software. You must also be familiar with the Cisco Unified Communications Manager (Unified CM) configurations at your site.

Related documents

For additional installation related information, see the following documents:

For further information about Unified CCX documentation, see the following URL: http:/​/​​en/​US/​products/​sw/​custcosw/​ps1846/​tsd_​products_​support_​series_​home.html

Additional information

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