Cisco Unified Contact Center Express Windows To Linux Upgrade Guide, Release 9.0(2)
Post-upgrade
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Post-upgrade

Post-upgrade

Here are the activities that you may need to perform on your system and the information you should be aware of after you successfully upgrade to Unified CCX 9.0(x):

Post-upgrade activities

  • After successful upgrade, the Preview Outbound seat count will not be carried forward in case of an upgrade from Unified CCX 7.0(2)ES03 to Unified CCX 9.0(x). By default, the Preview Outbound seat count will be initialized with the maximum supported value for the given hardware type. You need to manually modify the seat count in the System Parameters Configuration page of the Unified CCX Administration according to the usage.
    Table 1 Maximum Preview Outbound seat count

    Hardware Type

    Maximum Preview Outbound Seat Count

    Cisco MCS-7845

    300

    Cisco MCS-7835

    75

    Cisco MCS-7825

    75

    Cisco MCS-7816

    50

    Others

    300

  • After successful upgrade, HTTP trigger will work on port 9080 in Unified CCX 9.0(x). Also, applications using the HTTP port 8080 should be changed to 9080. To change this, choose System > Applications on the Unified CCX 9.0(x) Administration interface, and then change the port in the applications using them.
  • If the IP Address of the existing server is changed during upgrade, change all parameters in the applications referring to the IP Address to match the new IP Address. For more details, see Cisco Desktop Administrator User Guide for CAD available at: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1846/​products_​user_​guide_​list.html
  • To start using the Wallboard application on Unified CCX 9.0(x), see Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR available at: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1846/​products_​installation_​and_​configuration_​guides_​list.html
  • Manually upgrade all third party sub-systems like ASR/TTS to versions compatible with Unified CCX 9.0(x) since these are not automatically upgraded.
  • Some ports, such as RMI, RmCm, and TCP are upgraded to default Unified CCX 9.0(x) ports. For more details about these ports in Unified CCX 9.0(x), see Port Utilization Guide for Cisco Unified CCX and Cisco Unified IP IVR available at: http:/​/​www.cisco.com/​en/​US/​products/​sw/​custcosw/​ps1846/​products_​installation_​and_​configuration_​guides_​list.html
  • Manually add the e-mail templates (configured on Cisco Desktop Administrator) on the Unified CCX 9.0(x) after the upgrade since these are not automatically upgraded.
  • If you have set the default password in Cisco Desktop Administrator to blank in Unified CCX 7.0(2)ES03, the default password changes to "crsadmin" after your system is upgraded to Unified CCX 9.0(x).
  • If reason code '0' has been defined in Unified CCX 7.0(2)ES03, it automatically changes to 1001 when upgraded to Unified CCX 9.0(x).
  • To support installation of Express Gateway in GEL-Express deployment (ICM Parent with Unified CCX child) on your upgraded Unified CCX 9.0(x) system, modify the existing RmCm port 42027 to the new RmCm port 12028.

Build second node in HA setup

To build the second node in an HA setup after the upgrade is complete on the first node, do the following:

Procedure
    Step 1   Add the second node information to the first node using the Unified CCX 9.0(x) Administration web interface before you install the second node.
    Caution   

    In case of HA setup, you should start installing the second node only after the upgrade on first node is completed successfully to avoid data conflicts.

    Step 2   Install the second node and log in to the Unified CCX 9.0(x) Administration Web interface to perform the Add to Cluster operation (through LAN or WAN) so you can add the second node to the cluster.
    Note   

    If you are upgrading Unified CCX (old version) setup having multiple device pools (for Call Control Groups) to Standalone Unified CCX 9.0(x), delete all device pool rows, choose a single device pool from device pool drop down list and click update to proceed.

    If you are upgrading a two-node Unified CCX (old version) setup having multiple device pools (for Call Control Groups) to Unified CCX 9.0(x), performing initial setup configuration on the second node after the upgrade would merge all multiple device pools to a single default device pool. However, you can manually assign a different device pool to the Call Control Group if the default device pool is not the intended one.


    Run configuration tool

    After you complete upgrading the second node, you must run the Unified CCX Desktop Client Configuration Tool to create correctly-configured MSI files for the client applications. The Automated Update feature uses these MSI files to update the client desktops the next time users launch a Cisco Agent Desktop application.

    Procedure
      Step 1   Log in to the Unified CCX Administration web interface.
      Step 2   Choose Tools > Plugin > Desktop Suite > Client Configuration Tool.
      Note   

      Reinstall any Cisco Agent Desktop installations that had been previously deployed.