Unified CCX can be deployed as an application on a virtual machine on the VMWare platform running on the Cisco Unified Computing System (UCS) hardware. This allows Cisco Unified Contact Center Express to be part of a virtualized deployment on the same hardware along with other Cisco Unified Communications applications with resulting savings due to server consolidation and reduced total cost of ownership (TCO).
Unified CCX is installable on a virtual machine using a standard Open Virtualization Format Template (called OVA template). Using a single OVA templates we can install 100, 300, and 400 agents profile. Each OVA template is associated with a certain number of CPU and specific main memory and hard disk capacity, and supports a predefined set of scalability parameters (including the number of agents). Please refer to the Unified CCX Data Sheet for information on scalability parameters supported by each OVA template.
For guidelines on deployment of Unified Communications (UC) applications (including Unified CCX) on UCS servers, refer to the "Deploying Unified Communications on Virtualized Servers" section in the Cisco Unified Communications System SRND available at the following location:
For more details on the hardware requirements, VMWare requirements, supported VMW are features, virtual machine sizing and best practices for this deployment, please refer to the following link: http://www.cisco.com/go/uc-virtualized