Used for reference, alarm definitions describe alarm messages: what they mean and how to recover from them. You search the Alarm Definitions window for alarm information of Unified CCX Administration and platform. When you click any service-specific alarm definition, a description of the alarm information (including any user-defined text that you have added) and a recommended action display.
You can search for definitions of all alarms that display in
Cisco Unified Serviceability. To aid you with troubleshooting problems, the definitions, which exist in a corresponding catalog, include the alarm name, description, explanation, recommended action, severity, parameters, monitors, and so on.
When the system generates an alarm, it uses the alarm definition name in the alarm information, so you can identify the alarm. In the alarm definition, you can view the routing list, which specifies the locations where the system can send the alarm information. The routing list may include the following locations, which correlate to the locations that you can configure in the Alarm Configuration window:
SDI —The system sends the alarm information to the SDI trace if you enable the alarm for this option and specify an appropriate event level in the Alarm Configuration window.
Sys Log—The system sends the alarm information to the remote syslog server if you enable the alarm for this option, specify an appropriate event level in the Alarm Configuration window, and enter a server name or IP address for the remote syslog server.
Event Log—The system sends the alarm information to the local syslog, which you can view in the SysLog Viewer in the
Cisco Unified Real-Time Monitoring Tool (RTMT), if you enable the alarm for this option and specify an appropriate event level in the Alarm Configuration window.
Data Collector—System sends the alarm information to the real-time information system (RIS data collector) (for alert purposes only). You cannot configure this option in the Alarm Configuration window.
If the SNMP Traps location displays in the routing list, the system forwards the alarm information to the appropriate SNMP agents, which generates the required traps according to the definition in the respective MIB.
The system sends an alarm if the configured alarm event level for the specific location in the Alarm Configuration window is equal to or lower than the severity that is listed in the alarm definition. For example, if the severity in the alarm definition equals WARNING_ALARM, and, in the Alarm Configuration window, you configure the alarm event level for the specific destination as Warning, Notice, Informational, or Debug, which are lower event levels, the system sends the alarm to the corresponding destination. If you configure the alarm event level as Emergency, Alert, Critical, or Error, the system does not send the alarm to the corresponding location.
Cisco Unified Serviceability alarm definition, you can include an additional explanation or recommendation. All administrators have access to the added information. You directly enter information into the User Defined Text pane that displays in the Alarm Details window. Standard horizontal and vertical scroll bars support scrolling.
Cisco Unified Serviceability adds the information to the database.