Cisco Unified Serviceability Administration Guide Release 9.0(2)
Cisco Unified Serviceability application
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Cisco Unified Serviceability application

Cisco Unified Serviceability application

This chapter comprises the following topics:

Access Cisco Unified Serviceability

To access Serviceability via:

  • Cisco Unified CCX Administration console - Choose Cisco Unified Serviceability in the Navigation menu.
  • Real-Time Monitoring Tool (RTMT) - Choose Application > Serviceability Webpage in the menu and enter a valid username and password.


You can access Cisco Unified Serviceability using the Application administration user credentials as configured during installation of Unified CCX. Cisco Unified OS Administration and Disaster Recovery System require a separate authentication procedure.

The system uses the Cisco Tomcat service to authenticate users before allowing access to the web application. If you get a security alert that the site is not trusted, this indicates that the server certificate has not yet downloaded.

To access Cisco Unified Serviceability, perform the following procedure:

    Step 1   In the supported browser, enter https://<server name or IP address>:8443/ccmservice/.
    • server name or IP address is the server where the Cisco Unified Serviceability service runs
    • 8443 is the port number for HTTPS.

    If you enter http://<server name or IP address>:8080 in the browser, the system redirects you to use HTTP. 8080 is the port number for HTTP.

    Step 2   If the system prompts you about certificates, see Navigation shortcuts for Cisco Unified Serviceability.
    Step 3   Enter a valid username and password; click Login.

    To clear the username and password, click Reset.

    Server certificate

    Hypertext Transfer Protocol over Secure Sockets Layer (SSL), which secures communication between the browser client and the Tomcat web server, uses a certificate and a public key to encrypt the data that is transferred over the internet. HTTPS, which ensures the identity of the server, supports applications, such as Cisco Unified Serviceability. HTTPS also ensures that the user login password transports securely via the web.


    Due to the way IE 7 handles certificates, this browser displays an error status after you import the server certificate. This status persists if you reenter the URL or refresh or relaunch the browser and does not indicate an error. Refer to Install server certificate with Internet Explorer 7 for more information.

    Trust the certificate

    On the first attempt to access Cisco Unified Serviceability, a Security Alert dialog box, which indicates that the server is not trusted because the server certificate does not exist in the trusted folder, displays. When the dialog box displays, perform one of the following tasks:

    • By clicking Yes, you choose to trust the certificate for the current web session only. If you trust the certificate for the current session only, the Security Alert dialog box displays each time that you access the application: that is, until you install the certificate in the trusted folder.
    • By clicking View Certificate > Install Certificate, you indicate that you intend to perform certificate installation tasks, so you always trust the certificate. If you install the certificate in the trusted folder, the Security Alert dialog box does not display each time that you access the web application.
    • By clicking No, you cancel the action. No authentication occurs, and you cannot access the web application.


    The system issues the certificate by using the hostname. If you attempt to access a web application by using the IP address, the Security Alert dialog box displays, even though you installed the certificate.

    Install server certificate with Internet Explorer 6

    Perform the following procedure to save the HTTPS certificate in the trusted folder.

      Step 1   Browse to the application on the Tomcat web server.
      Step 2   When the Security Alert dialog box displays, click View Certificate. To verify certificate details, click the Details tab.
      Step 3   In the Certificate pane, click Install Certificate.
      Step 4   When the Certificate Import Wizard displays, click Next.
      Step 5   Click the Place all certificates in the following store radio button; click Browse.
      Step 6   Browse to Trusted Root Certification Authorities; select it and click OK.
      Step 7   Click Next.
      Step 8   Click Finish.

      A Security Warning Box displays the certificate thumb print for you.

      Step 9   To install the certificate, click Yes.

      A message states that the import was successful. Click OK.

      Step 10   In the lower, right corner of the dialog box, click OK.
      Step 11   To trust the certificate, so you do not receive the dialog box again, click Yes.

      You can verify the certificate was installed successfully by clicking the Certification Path tab in the Certificate pane.

      Install server certificate with Internet Explorer 7

      Internet Explorer 7 adds security features that change the way that the browser handles Cisco certificates for website access. Because Cisco provides a self-signed certificate for the Cisco Unified CCX server, Internet Explorer 7 flags the Cisco Unified CCX website as untrusted and provides a certificate error, even when the trust store contains the server certificate.


      Internet Explorer 7, which is a Windows Vista feature, also runs on Windows XP Service Pack 2 (SP2), Windows XP Professional x64 Edition, and Windows Server 2003 Service Pack 1 (SP1). Java Runtime Environment (JRE) must be present to provide Java-related browser support for IE.

      Be sure to import the Cisco Unified CCX certificate to Internet Explorer 7 to secure access without having to reload the certificate every time that you restart the browser. If you continue to a website that has a certificate warning and the certificate is not in the trust store, Internet Explorer 7 remembers the certificate for the current session only.

      After you download the server certificate, Internet Explorer 7 continues to display certificate errors for the website. You can ignore the security warnings when the Trusted Root Certificate Authority trust store for the browser contains the imported certificate.

      The following procedure describes how to import the Cisco Unified CCX certificate to the root certificate trust store for Internet Explorer 7.

        Step 1   Browse to application on the Tomcat server by entering the hostname (server name) or IP address in the browser.

        The browser displays a Certificate Error: Navigation Blocked message to indicate that this website is untrusted.

        Step 2   To access the server, click Continue to this website (not recommended).

        The administration window displays, and the browser displays the address bar and Certificate Error status in red.

        Step 3   To import the server certificate, click the Certificate Error status box to display the status report. Click the View Certificates link in the report.
        Step 4   Verify the certificate details.

        The Certification Path tab displays "This CA Root certificate is not trusted because it is not in the Trusted Root Certification Authorities store."

        Step 5   Select the General tab in the Certificate window and click Install Certificate.

        The Certificate Import Wizard launches.

        Step 6   To start the Wizard, click Next.

        The Certificate Store window displays.

        Step 7   Verify that the Automatic option, which allows the wizard to select the certificate store for this certificate type, is selected and click Next.
        Step 8   Verify the setting and click Finish.

        A security warning displays for the import operation.

        Step 9   To install the certificate, click Yes.

        The Import Wizard displays "The import was successful."

        Step 10   Click OK. The next time that you click the View certificates link, the Certification Path tab in the Certificate window displays "This certificate is OK."
        Step 11   To verify that the trust store contains the imported certificate, click Tools > Internet Options in the Internet Explorer toolbar and select the Content tab. Click Certificates and select the Trusted Root Certifications Authorities tab. Scroll to find the imported certificate in the list.

        After importing the certificate, the browser continues to display the address bar and a Certificate Error status in red. The status persists even if you reenter the hostname or IP address or refresh or relaunch the browser.

        Cisco Unified Serviceability interface

        In addition to performing troubleshooting and service-related tasks in Cisco Unified Serviceability, you can perform the following tasks:

        • To display documentation for a single window, choose Help > This Page in Cisco Unified Serviceability.
        • To display a list of documents that are available with this release (or to access the online help index), choose Help > Contents in Cisco Unified Serviceability.
        • To verify the version of Cisco Unified Serviceability that runs on the server, choose Help > About or click the About link in the upper, right corner of the window.
        • To go directly to the home page in Cisco Unified Serviceability from a configuration window, choose Cisco Unified Serviceability from the Navigation drop-down list box in the upper, right corner of the window.


          In some scenarios, you cannot access the Cisco Unified Serviceability from Cisco Unified OS Administration. A "Loading, please wait" message displays indefinitely. If the redirect fails, log out from Cisco Unified OS Administration, select Cisco Unified Serviceability from the navigation menu, and log in to Cisco Unified Serviceability.

        • To access other application GUIs, choose the appropriate application from the Navigation drop-down list box in the upper, right corner of the window; then, click Go.
        • To log out of Cisco Unified Serviceability, click Logout in the upper, right corner of the Cisco Unified Serviceability window.
        • In each Cisco Unified Serviceability configuration window, configuration icons display that correspond to the configuration buttons at the bottom of the window; for example, you can either click the Save icon or the Save button to complete the task.


        Cisco Unified Serviceability does not support the buttons in your browser. Do not use the browser buttons, for example, the Back button, when you perform configuration tasks.


        When a session has been idle for more than 30 minutes, the Cisco Unified Serviceability user interface allows you to make changes before indicating that the session has timed out and redirecting you to the login window. After you log in again, you may have to repeat those changes. This behavior occurs in the Alarm, Trace, Service Activation, Control Center, and SNMP windows. If you know that the session has been idle for more than 30 minutes, log out by using the Logout button before making any changes in the user interface.

        Navigation shortcuts for accessibility

        Cisco Unified Serviceability provides functionality for users that allows them to access buttons on the window without using a mouse. These navigation shortcuts assist visually impaired or blind attendants to use the application.

        Use the table below as a guide for navigating the interface by using keyboard shortcuts.

        Table 1 Navigation shortcuts for Cisco Unified Serviceability




        Moves focus to the browser menu bar.


        Chooses the item with focus (menu option, button, and so on.)

        Alt, arrow keys

        Moves between browser menus.

        Alt+underlined letter

        Takes you to the menu; for example, Alt+A moves you to the Alarms menu.


        Toggles control; for example, checks and unchecks a check box.


        Moves focus to the next item in the tab order or to next control group.


        Moves focus to the previous item or group in the tab order.

        Arrow keys

        Moves among controls within a group.


        Moves to the top of the window if more than one screenful of information exists. Also, moves to the beginning of a line of user-entered text.


        Moves to the end of a line of user-entered text.

        Moves to the bottom of the window if more than one screenful of information exists.

        Page Up

        Scrolls up one screen.

        Page Down

        Scrolls down one screen.