After completing a fresh installation or upgrade of Unified
CCX, you must run the Cisco Unified CCX Desktop Client Configuration tool
prior to installing any desktop application(s) from the Cisco Unified CCX
Desktop Product Suite.
Since Unified CCX is developed on Cisco
Unified Communications Operating System (UCOS), which in turn is based on
Redhat Linux, the client MSIs cannot be created while installing the desktop
applications. The Unified CCX Desktop Client Configuration Tool uses the client
PC for configuring the client MSIs.
The Unified CCX Desktop Client Configuration Tool downloads the files that are needed to create the MSIs
into a temporary folder, creates the MSIs, and then uploads those MSIs to the
server from where they can be launched through the hyperlinks in the Plug-ins
page. This tool uploads the MSIs to the Linux server and cleans up all the folders
and files it created on the Windows PC.
From the client PC, which you use to access Unified CCX
menu option; and in the Plug-ins web page, click
Cisco Unified CCX Desktop Suites. You will see
another web page with the following two categories:
To launch this tool, click
the Cisco Unified CCX Desktop Client Configuration
tool hyperlink from the Cisco Unified CCX web page. You will see a
File Download dialog box. Click
Run to run the
CAD Client Configuration.msi, which is a Windows
Installer (MSI). You will see a dialog box with progress bars showing the
status of Agent, Supervisor, and Administrator MSIs that are being packaged and
uploaded to the Unified CCX.
If you run this tool from either of the node(s) in a High
Availability deployment of Unified CCX, the MSIs are uploaded on both the
primary and secondary nodes of Unified CCX.
You must run the Desktop Client Configuration tool in the
After fresh installation of Unified CCX
After installing Service Release (SR) and Engineering Special (ES)
release of Unified CCX
After changing the IP address of one or more nodes of Unified CCX
After installing Unified CCX on the second node
After moving to single-node from an HA deployment of Unified CCX
After changing the CAD Language that you want to be available for
use in the agent desktops and supervisor desktops of Unified CCX.