To view the entire Unified CCX Administrator Guide online
help system and index, choose
Contents and Index from the Unified
CCX Administration menu bar. The Unified CCX Administrator Guide Online Help
When you click any topic in the top pane, the section of the
online help that corresponds to that topic appears in the bottom pane.
The following table describes the menu options in the Unified
CCX Administrator Guide Online Help window.
Returns you to the beginning of the online help document.
Opens a search window, in which you can search for specific
words in the online help files.
Opens a file explaining how to use the online help files.
Opens a glossary of definitions for terms used in Cisco
Unified CCX and Cisco Unified IP IVR.
Opens a PDF version of the Cisco Unified CCX Administration
Contents and Index
Displays the index and contents of the Unified CCX
Administrator Guide online help files in a separate web page. The index is
displayed in the left pane while the contents are displayed in the right pane
in the online help page.
For This Page Menu
To access context-sensitive help, open the web page for which
you want help and choose
Help > For This
Page from the Unified CCX Administration menu bar.
The Unified CCX Administration online help displays information that is
specific to the open web page.
Troubleshooting Tips Menu
The Unified CCX system provides the Troubleshooting Tips tool
as a way for you to search the troubleshooting wiki page for suggestions on how
to solve problems that may arise in the performance of your Unified CCX system.
To access Unified CCX version information, choose
Help > About
from the Unified CCX Administration menu bar. The Unified CCX Administration
web page opens, displaying version information and package information.