Cisco Unified CCX Administration Guide, Release 9.0(2)
Cisco Unified Contact Center Express License Packages
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Cisco Unified Contact Center Express License Packages

Cisco Unified Contact Center Express License Packages

This appendix describes the features that are available with each Unified CCX license package.

Application Availability by License Package

The following table lists the applications available with each license package:

Application

Unified IP IVR

Unified CCX Standard

Unified CCX Enhanced

Unified CCX Premium

Cisco Script Application

X

X

X

X

Busy

X

X

X

X

Ring No Answer

X

X

X

X

Unified ICME Post Routing

X

Unified ICME Translation Routing

X

Trigger Availability by License Package

The following table lists the triggers available with each license package:

Trigger

Unified IP IVR

Unified CCX Standard

Unified CCX Enhanced

Unified CCX Premium

Unified CM Telephony

X

X

X

X

HTTP

X

X

Subsystem Availability by License Package

The following table lists the subsystems available with each license package:

Subsystem

Unified IP IVR

Unified CCX Standard

Unified CCX Enhanced

Unified CCX Premium

CMT Subsystem

X

X

X

X

Core RTR Subsystem

X

X

X

X

Database Subsystem

X

X

eMail Subsystem

X

X

Enterprise Server Data Subsystem

X

X

X

HTTP Subsystem

X

X

Unified CM Telephony Subsystem

X

X

X

X

MRCP ASR Subsystem

X

X

MRCP TTS Subsystem

X

X

Outbound Subsystem1

X

RmCm Subsystem

X

X

X

X

Voice Browser Subsystem

X

X

VoIP Monitor Subsystem

X

X

Chat Subsystem

     

X

RouteAndQueue Subsystem

     

X

1 The Unified CCX Outbound Preview Dialer feature does not require an additional license and it comes as part of the Premium license package.

Unified CCX Services Availability by License Package

The following table lists the Unified CCX Services available with each license package:

Unified CCX Services

None2

Unified IP IVR

Unified CCX Standard

Unified CCX Enhanced

Unified CCX Premium

Unified CCX Cluster View Daemon

X

X

X

X

X

Unified CCX Administration

X

X

X

X

X

Unified CCX Engine

X

X

X

X

Cisco Desktop Call/Chat Service

X

X

X

Cisco Desktop Enterprise Service

X

X

X

Cisco Desktop IP Phone Agent Service

X

X

X

Cisco Desktop LDAP Monitor Service

X

X

X

Cisco Desktop License and Resource Manager

X

X

X

Cisco Desktop Recording Service (call recording)

X

X

Cisco Desktop Recording and Statistic Service

X

X

X

Cisco Desktop Sync Service

X

X

X

Cisco Desktop VoIP Service

X

X

Cisco Finesse Services

     

X

X

Unified CCX On-Demand Recording

   

X

X

X

Unified Intelligence Center Reports

 

X

X

X

X

Cisco Unified CCX Database

X

X

X

X

2 Available upon installation, before license package is activated.

Unified CCX Component Availability by License Package

The following table lists the Unified CCX Component available with each license package:

Unified CCX Component

None3

Unified IP IVR

Unified CCX Standard

Unified CCX Enhanced

Unified CCX Premium

Unified CCX Cluster View Daemon (CVD)

X

X

X

X

X

Unified CCX Engine

X

X

X

X

Unified CCX Repository Datastore

X

X

X

X

Unified CCX Historical Datastore

X

X

X

X

Unified CCX Configuration Datastore

X

X

X

X

Unified CCX Agent Datastore

X

X

X

Unified CCX Recording

X

X

Unified CCX Monitoring

X

3 Available upon installation, before license package is activated.