Cisco Unified Contact Center Express (Unified CCX), a member of the Cisco Unified Communications family of products, manages customer contact centers for departments, branches, or small-to-medium sized companies planning to deploy small and medium sized contact center solutions.
Unified CCX provides a multichannel (voice, data, and web) IP-enabled customer-care application environment, using VoIP technology that allows your Cisco Unified Communications network to share resources with your data network.
The Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide provides instructions for using the Supervisor and Agent Chat web interface.
Obtaining documentation and submitting a service request
For information on obtaining a document, submitting a service request, or gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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