Cisco Unified Contact Center Express Installation Guide Release 9.0(1)
Cisco Unified Contact Center Express installation
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Cisco Unified Contact Center Express installation

Cisco Unified Contact Center Express installation

This document explains how to install Cisco Unified Contact Center Express (Unified CCX) 9.0(1) on a single-node setup (standalone) or two-node setup (high availability) in a cluster environment. Review all installation instructions carefully before you install Unified CCX 9.0(1).

For information about upgrading from any earlier releases to 8.x, see Upgrading to Cisco Unified Contact Center Express Release 9.0(1) available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html


Note


For information on how to upgrade from Unified CCX 8.x to the current release, see Cisco Unified Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html


Audience

This guide is intended for Cisco Unified Communications system administrators. You should have the network and telephony knowledge that is required to install and set up the Unified CCX software. You should also be familiar with the Cisco Unified Communications Manager (Unified CM) configuration at your site.

Related documents

For additional installation-related information, see the following documents:

For more information about Unified CCX documentation, see the following URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Additional information

For information on obtaining support, obtaining additional documentation, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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