Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 9.0(1)
Chapter: Install application plug-in
Install application plug-in
You can expand the functionality of RTMT by installing an application plug-in. You can download the latest plug-ins for the RTMT viewer from Cisco.com. After installing the plug-in, you can access the application in the RTMT viewer.
To download the plug-in, perform the following procedure:
Choose The Login Prompt displays. .
Enter your Cisco.com user name and password and click OK.
Download the file to your PC.
To begin the installation, double-click the download file.
Follow the installation instruction.
To access the plug-in, perform one of the following tasks:
On the Quick Launch Channel
In the tree hierarchy, double-click Tools.
Click the icon of the application in which you are interested.
Under , choose the plug-in that you want to launch.
The application displays in the plugin window.
Refer to the application document for usage information.
Currently, Unified CCX does not provide any application plug-ins for the RTMT.
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