Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 9.0(1)
Install application plug-in
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Install application plug-in

Install application plug-in

You can expand the functionality of RTMT by installing an application plug-in. You can download the latest plug-ins for the RTMT viewer from After installing the plug-in, you can access the application in the RTMT viewer.

To download the plug-in, perform the following procedure:

    Step 1   Choose Application > CCO Voice Tools Download. The Login Prompt displays.
    Step 2   Enter your user name and password and click OK.
    Step 3   Download the file to your PC.
    Step 4   To begin the installation, double-click the download file.
    Step 5   Follow the installation instruction.
    Step 6   To access the plug-in, perform one of the following tasks:
    1. On the Quick Launch Channel
      • Click System.
      • In the tree hierarchy, double-click Tools.
      • Click the icon of the application in which you are interested.
    2. Under System > Tools > Plugin, choose the plug-in that you want to launch.

      The application displays in the plugin window.

      Refer to the application document for usage information.


    Currently, Unified CCX does not provide any application plug-ins for the RTMT.