Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 9.0(1)
Cisco Unified Contact Center Express alert descriptions and default configurations
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Cisco Unified Contact Center Express alert descriptions and default configurations

Cisco Unified Contact Center Express alert descriptions and default configurations

The following list comprises the Cisco Unified Contact Center Express alerts, their definitions, and default settings.

DB CRA % Space Used

This alert occurs when the DB CRA % Space Used event gets generated. This indicates the percentage of used space in the Cisco Unified Contact Center Express database, db_cra. The database, db_cra, contains the Cisco Unified Contact Center Express historical and configuration data.

Table 1 Default configuration for the DB CRA % Space Used RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Critical

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition meet:

Percentage of the used DB space is above the configured threshold (80%).

Frequency

Trigger up to 3 alerts within 30 minutes.

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

Purge data using the manual purge process to reclaim space.

DBReplicationStopped

This alert occurs when the Cisco Unified Contact Center Express Database Replication is removed, which typically happens when the replication queues become full due to the inability to contact the other node.

Table 2 Default configuration for the DBReplicationStopped RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Alert

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition met:

Not Applicable

Frequency

Trigger alert on every poll

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

The User should go to the Data Control Center page and re-esablish the replication setup using ‘reset replication.’

HistoricalDataWrittenToFiles

This alert gets raised when the historical data has not been written to the Cisco Unified Contact Center Express database but has been written to the file system. You should verify the state of the Cisco Unified Contact Center Express database.

Table 3 Default configuration for the HistoricalDataWrittenToFiles RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Alert

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition met:

Not Applicable

Frequency

Trigger alert on every poll

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

Go to Cisco Unified Contact Center Express Administration, and initiate the loading of data from the File System.

Intelligence Center CUIC_DATABASE_UNAVAILABLE

This alert occurs when the Intelligence Center CUIC_DATABASE_UNAVAILABLE event gets generated. This indicates the system detected critical error with database.

Table 4 Default configuration for the Intelligence Center CUIC_DATABASE_UNAVAILABLE RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Critical

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition met:

Intelligence Center CUIC_DATABASE_UNAVAILABLE in states

(1:Warning System Condition is raised)

(2:Critical System Condition is raised)

Frequency

Trigger up to 1 alert within 60 minutes.

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

None

Intelligence Center CUIC_DB_REPLICATION_FAILED

This alert occurs when the Intelligence Center CUIC_DB_REPLICATION_FAILED event gets generated. This indicates the Database replication failed.

Table 5 Default configuration for the Intelligence Center CUIC_DB_REPLICATION_FAILED RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Critical

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition met:

Intelligence Center CUIC_DB_REPLICATION_FAILED in states

(1:Warning System Condition is raised)

(2:Critical System Condition is raised)

Frequency

Trigger up to 1 alert within 60 minutes.

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

None

Intelligence Center CUIC_REPORT_EXECUTION_FAILED

This alert occurs when the Intelligence Center CUIC_DB_REPLICATION_FAILED event gets generated. This indicates that the reporting server could not run a report. This could be because the associated datasource is offline

Table 6 Default configuration for the Intelligence Center CUIC_REPORT_EXECUTION_FAILED RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Critical

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition met:

Intelligence Center CUIC_REPORT_EXECUTION_FAILED in states

(1:Warning System Condition is raised)

(2:Critical System Condition is raised

Frequency

Trigger up to 1 alert within 60 minutes.

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

None

Intelligence Center CUIC_UNRECOVERABLE_ERROR

This alert occurs when the Intelligence Center CUIC_UNRECOVERABLE_ERROR event gets generated. This indicates that the system has detected an internal error within Reporting Server which may prevent it from functioning correctly. Restart may be required.

Table 7 Default configuration for the Intelligence Center CUIC_UNRECOVERABLE_ERROR RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Critical

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition met:

Intelligence Center CUIC_UNRECOVERABLE_ERROR in states

(1:Warning System Condition is raised)

(2:Critical System Condition is raised)

Frequency

Trigger up to 1 alert within 60 minutes.

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

None

PurgeInvoked

This alert gets raised when the Cisco Unified Contact Center Express Auto Purging has completed.

Table 8 Default configuration for the PurgeInvoked RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Informational

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition met:

Not Applicable

Frequency

Trigger alert on every poll

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

No actions needed.

UnifiedCCXEngineMemoryUsageHigh

This alert occurs when the percentage of JVM heap memory used by Cisco Unified Contact Center Express Engine process is greater than the configured threshold value.

Table 9 Default configuration for the UnifiedCCXEngineMemoryUsageHigh RTMT alert

Value

Default Configuration

Enable Alert

Selected

Severity

Critical

Enable/Disable this alert on the following servers

Enabled on listed servers

Threshold

Trigger alert when following condition met:

Cisco Unified Contact Center Express Engine heap memory usage crossed the configured threshold (70%).

Frequency

Trigger up to one alert within 30 minutes.

Schedule

Trigger alert when it occurs. (Non-Stop Monitoring)

Enable Email

Selected

Trigger Alert Action

Default

Recommended Action

Monitor system call load.

See the Additional information.