Cisco Unified CCX Serviceability Administration Guide, Release 9.0(1)
Preface
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Preface

Preface

Cisco Unified Contact Center Express (Unified CCX), a member of the Cisco Unified Communications family of products, manages customer voice contact centers for departments, branches, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution.

The Cisco Unified CCX Serviceability Administration Guide provides instructions for using the Serviceability web interface of Unified CCX.

Purpose

The Administration Guide for Cisco Unified CCX Serviceability provides description and procedures for configuring alarms, traces, service parameters, and performance configuration and logging.

It also describes how to activate, start, and stop network services. Use this guide with the following documents for your configuration:
  • Cisco Unified CCX Administration Guide—This document describes how to use the Cisco Unified CCX Administration interface to configure and manage Cisco Unified CCX.
  • Cisco Unified Serviceability Administration Guide—This document provides description and procedures for defining and configuring alarms, configuring traces, and SNMP for common platform services. It also describes how to activate, start, and stop network services.

Audience and use

The Administration Guide for Cisco Unified CCX Serviceability assists administrators who configure, troubleshoot, and support Cisco Unified CCX. This guide requires knowledge of telephony and IP networking technology.


Tip


For Cisco Unified CCX, you must perform serviceability-related tasks in both Cisco Unified Serviceability and Cisco Unified CCX Serviceability; for example, you may need to start and stop services, view alarms, and configure traces in both applications to troubleshoot a problem.

Cisco Unified Serviceability supports the functionality described in the Cisco Unified Serviceability Administration Guide; for tasks that are specific to Cisco Unified CCX Serviceability, use this guide, the Administration Guide for Cisco Unified CCX Serviceability.


Organization

The following table shows the organization of this guide:

Section title Description
Cisco Unified CCX Serviceability Provides an overview of Cisco Unified CCX Serviceability, including browser support and information on how to access and use the GUI.
Alarms Provides an overview of Cisco Unified CCX Serviceability alarms and the procedure for configuring the alarms.
Traces Provides an overview of traces in Cisco Unified CCX Serviceability, the procedure for configuring trace parameters, and trace filter settings. You can also create and manage log profiles for different Unified CCX components.
Tools menu
Provides detailed information on the following submenu options in Tools menu of the Cisco Unified CCX Serviceability:
  • Control Center - Network Services
  • Datastore Control Center
  • Service Parameters
  • Performance Configuration and Logging

Documentation conventions

Convention Description

boldface text

Boldfaced text is used for:
  • Key and button names. (Example: Click OK.)
  • Information that you enter. (Example: Enter Administrator in the User Name box.)

<>
(angle brackets)

Angle brackets are used around parameters for which you supply a value. (Example: In your browser, go to https://<Cisco Unified CCX server IP address>/cuadmin.)

-
(hyphen)

Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.)

>
(right angle bracket)

A right angle bracket is used to separate selections that you make in the navigation bar of Cisco Unity Connection Administration. (Example: In Cisco Unity Connection Administration, go to Contacts > System Contacts.)

The Administration Guide for Cisco Unified CCX Serviceability also uses the following conventions:


Note


Means reader take note. Notes contain helpful suggestions or references to material not covered in the document.



Caution


Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Related documentation

Related Unified CCX documentation is available at the URL mentioned below:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html.

Documentation and service requests

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Glossary

For a complete list of terms used in Cisco Unified CCX and Cisco Unified IP IVR, see http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_technical_reference_list.html.