Cisco Unified CCX Serviceability Administration Guide, Release 9.0(1)
Cisco Unified CCX Serviceability
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Cisco Unified CCX Serviceability

Cisco Unified CCX Serviceability

Cisco Unified CCX Serviceability, a web-based troubleshooting tool for Cisco Unified CCX, provides the following functionality:

  • Configure alarms for local and remote Syslogs.
  • Configure trace settings for Unified CCX components. Once enabled, you can collect and view trace information using the Real-Time Monitoring Tool (RTMT).
  • Configure the log profiles to which Unified CCX trace information will be saved and manage the log profiles for different Unified CCX components.
  • Manage and control network services.
  • View replication status, synchronize data, and reset replication for Unified CCX servers in a cluster through Datastore Control Center.
  • Set parameters for different platform services.
  • Set JVM parameters for different Unified CCX services and collect thread and memory traces.

Depending on the service and component involved, you may perform serviceability-related tasks in both Cisco Unified CCX Serviceability and Cisco Unified Serviceability. For example, you may need to start and stop services, configure alarms, and traces in both applications to troubleshoot a problem.

Cisco Unified CCX Serviceability supports the functionality that is described in the Cisco Unified CCX Administration Guide, Release 9.0(1). For information on using Cisco Unified Serviceability, see the Cisco Unified Serviceability Administration Guide.

Browser support

Cisco supports the following browsers with Cisco Unified CCX Serviceability:

  • Microsoft Internet Explorer version 7.x and 8.x
  • Mozilla Firefox version 3.5 and 3.6

To access Cisco Unified CCX Serviceability, you must browse to the application from a machine that runs the supported browser.

Access Cisco Unified CCX Serviceability

Once you complete the AppAdmin inital setup, the end user with administrator capability as configured in AppAdmin web interface can login to Cisco Unified CCX Serviceability. You can also log in as an Application user with default administrator capability configured during the installation of Unified CCX. See the Cisco Unified Contact Center Express Installation Guide and Cisco Unified CCX Administration Guide for detailed instructions on initial AppAdmin setup and how to assign administrator capability to end users.

To access Cisco Unified CCX Serviceability:

    Step 1   By using a supported web browser, open a browser session.
    Step 2   Go to https://<server name or IP address>/uccxservice/.
    Step 3   Enter an applicable username and password, and click Login.

    If you log in as an end user, you can access Cisco Unified CCX Administration or Cisco Desktop Administrator from the Navigation drop-down list box without logging in again. If you log in as an Application user, you can access Cisco Unified Serviceability in addition to these web applications.

    Cisco Unified CCX Serviceability Interface

    In addition to troubleshooting, configuring logging and tracing, and doing service-related tasks in Cisco Unified CCX Serviceability, you can do the following tasks:

    • To display documentation for a single window, click Help > This Page.
    • To verify the version of Cisco Unified CCX Serviceability running on the server, click Help > About or click the About link in the upper-right corner of the window.
    • To go directly to the home page in Cisco Unified CCX Serviceability from a configuration window, click Cisco Unified CCX Serviceability from the Navigation drop-down box.
    • To access Cisco Unified CCX Administration or other applications, click the applicable application from the Navigation drop-down box and click Go.
    • To log out of Cisco Unified CCX Serviceability, click the Logout link in the upper-right corner of the window.
    • On each Cisco Unified CCX Serviceability configuration page, configuration icons appear that correspond to the configuration buttons at the bottom of the page. (For example, you can click either the Save icon or the Save button to complete the task.)