Cisco Unified Contact Center Express (Unified CCX), a member of the Cisco Unified Communications family of products, manages customer voice contact centers for departments, branches, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution.
The Cisco Unified CCX Administration Guide provides instructions for using the Administration web interface to provision the subsystems of the Unified CCX package and to configure Unified CCX applications.
This guide shows you how to implement the following two systems that integrate with the Unified CCX:
Cisco Unified Contact Center Express (Unified CCX)
Cisco Unified IP IVR
This guide also includes a reference section that describes all the menus and menu options of the Unified CCX Administration web interface.
This guide will help you to:
Perform initial configuration tasks
Administer applications such as the Unified CCX Engine and other components of the Cisco Unified Communications family of products
Familiarize yourself with the menus and menu options of the Unified CCX Administration web interface
This chapter explains the following:
Documentation and service requests
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What''s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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