Guest

Cisco Unified Contact Center Express

Port Utilization Guide for Cisco Unified Contact Center Express, Release 9.0(1)

  • Viewing Options

  • PDF (601.4 KB)
  • Feedback
Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)

Port Utilization Guide for Cisco Unified Contact Center Express Release 9.0(1)

For Cisco Unified Contact Center Express and Cisco Unified IP IVR

Release 9.0(1)

First Published: July 06, 2012

Overview

This document provides a list of the TCP and UDP ports used by the Cisco Unified Contact Center Express application, including Cisco Unified IP IVR and Cisco Unified CCX platform. Port listings are presented in a tabular format.

Intended audience

This guide is intended for Cisco Unified Communications network administrators.

Related documentation

Port utilization table column definition

The columns in the below tables describe the following:

Destination port / Listener
A numeric identifier that the Internet transport protocol uses to distinguish among multiple, simultaneous connections to a single destination host.
Application / Process
This is the process that is expected to provide the service using a port.
Protocol
It is a higher application level transport mechanism that defines the semantics of the messages being transported over a network. If you see TCP as the protocol, it means that the protocol is proprietary.
Network protocol
It is a lower level transport mechanism that is unaware of what is being transported over a network. TCP and UDP are the two transport protocols used here.
Remote device
The name of the devices that connect to the listed port.
Source port
The port using which a remote device connects to the listed port
Purpose
The service for which a particular port is used by the server.
Traffic direction
Direction of TCP/UDP packets between Unified CCX server and remote device.

Cisco Unified CCX port utilization

The following table lists ports that are used in Cisco Unified CCX.

Table 1 Cisco Unified CCX port utilization

Destination port / Listener

Application / Process

Protocol

Network protocol

Remote device

Source port

Purpose

Traffic direction

7

System Service

TCP

Editor

- Echo for Editor

- ICM Controller

Bi-directional

22

System Service

TCP

SFTP and SSH access

Bi-directional

80

Tomcat

HTTP

TCP

Web access

Bi-directional

IPPA Server

TCP

Intra-Cluster Communication (see table note 1)

Used for page push to phone from the BIPPA Service

Bi-directional

123

System Service

UDP

Network time sync

Bi-directional

161

SNMP Agent

SNMP

UDP

Provide services for SNMP-based management applications

In-bound

443

Tomcat

TCP

Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD), Cisco Desktop Workflow Administrator, CAD Browser Edition, CAD IP Phone Agent

Bi-directional

1090

AON Management Console (AMC) Service

RMI

TCP

Intra-Cluster communication

Provide RTMT data collecting, logging and alerting functionalities (AMC RMI Object Port)

Bi-directional

1099

AON Management Console (AMC) Service

RMI

TCP

Intra-Cluster communication

Provide RTMT data collecting, logging and alerting functionalities (AMC RMI Registry Port)

Bi-directional

1500

DBMON

TCP

This is the port where the IDS engine listens for DB clients

Bi-directional

1501

DBMON

TCP

- This is an alternate port to bring up a second instance of IDS during upgrade.

- Localhost traffic only

Bi-directional

1504

Informix Dynamic Server (IDS)

TCP

External process like HRC, WallBoard Client, External DB clients (like Squirrel or others for custom reporting) can connect

Unified CCX database port

Bi-directional

1515

DBL RPC

XML

TCP

Intra-Cluster communication

DBL RPC, this is used during installation to set up IDS replication between nodes

Bi-directional

1990

CVD

TCP

CVD of other node in cluster

Bootstrap adaptor listening for configuration requests

Bi-directional

1994

Unified CCX Cluster View Daemon (CVD)

TCP

CAD Services

CAD/CSD components communicate with CVD

Bi-directional

1996

CVD

UDP

CVD of other node in cluster

Heartbeats between CVDs in the cluster

Bi-directional

2555

Real-Time Information Server (RIS) Data Collector service (RISDC)

TCP

Intra-Cluster communication

Connect to other RISDC services in the cluster to provide cluster-wide real-time info

Bi-directional

2556

RISDC

TCP

Intra-Cluster communication

Allowed RIS client connection to retrieve real-time info

Bi-directional

2789

JTAPI Client

QBE

TCP

Unified CM

2748

Provide services to CTI applications

Bi-directional

3000

LRMServer

TCP

CAD, CSD, Cisco Desktop Workflow Administrator

Cisco Desktop Licensing and Resource Manager Service

Bi-directional

3001

FCCServer

TCP

CAD, CSD

Cisco Desktop Call / Chat Service - CORBA

Bi-directional

3002

FCCServer

TCP

CAD, CSD

Cisco Desktop Call / Chat Service - VPN

Bi-directional

3003

RASCALSvr

TCP

CAD, CSD

Cisco Desktop Recording and Statistics Service

Bi-directional

3004

CTIStorageServer

TCP

CAD, CSD, Cisco Desktop Workflow Administrator

Cisco Desktop Enterprise Service

Bi-directional

3006

EEMServer

TCP

CAD, CSD

Cisco Desktop Agent E-Mail Service

Bi-directional

3007

LDAPmonSvr, slapd, syncrepl

TCP

Cisco Desktop Workflow Administrator

Cisco Desktop LDAP Monitor Service

Bi-directional

3008

DirAccessSynSvr

TCP

CAD, CSD, Intra-Cluster Communication

Cisco Desktop Sync Service

Bi-directional

3009

RPServer

TCP

CAD, CSD, Intra-Cluster Communication

Cisco Desktop Recording and Playback Service - CORBA

Bi-directional

3010

RPServer

TCP

CAD, CSD, Intra-Cluster Communication

Cisco Desktop Recording and Playback Service - VPN

Bi-directional

3011

FCVoIPMonSvr

TCP

CAD, CSD, Intra-Cluster Communication

Cisco Desktop VoIP Monitor Service - CORBA

Bi-directional

3012

FCVoIPMonSvr

TCP

Cisco Desktop Workflow Administrator

Cisco Desktop VoIP Monitor Service - VPN

Bi-directional

3013

BIPPA

TCP

CAD Browser Edition

Cisco Desktop Browser and IP Phone Agent Service - CORBA

Bi-directional

3014

BIPPA

TCP

CAD, CSD, Cisco Desktop VoIP Monitor Service, Cisco Desktop Workflow Administrator, Intra-Cluster Communication

Cisco DesktopBrowser and IP Phone Agent Service - TCP

Bi-directional

3016

38983
Note   

Port 38983 is open only on Unified CCX systems that were upgraded from versions earlier than 9.0(1).

LDAP

TCP

CAD, CSD, Cisco Desktop Workflow Administrator

Cisco Desktop Open LDAP

Bi-directional

3017

LDAP

TCP

CAD Browser Edition, CAD IP Phone Agent

Cisco Desktop Open LDAP

Bi-directional

3102

BIPPA

TCP

CAD, CSD, Cisco Desktop Workflow Administrator

Cisco Desktop Browser and IP Phone Agent Service - Chat

Bi-directional

3103

CTIStorageServer

TCP

CAD, CSD, Intra-Cluster Communication

Cisco Desktop Enterprise Service - Chat

Bi-directional

3104

VoIPSvc

TCP

CAD, Cisco Desktop VoIP Monitor Service, Intra-Cluster Communication

Cisco Desktop VoIP Monitor Service - Chat

Bi-directional

3500:3700

Rec

UDP

CAD, Cisco Desktop VoIP Monitor Service (under SPAN configurations)

Cisco Desktop Recording and Playback Service - RTP

In-bound

4040

Disaster Recovery System (DRS)

TCP

DRF master agent server port accepts connections from local agent GUI and CLI

Bi-directional

4160

CVD

TCP

CVD of other node in cluster

Jini lookup service TCP port

Bi-directional

CVD

UDP

CVD of other node in cluster

Jini lookup service UDP port

Bi-directional

5001

Real-time service

SOAP

TCP

SOAP Monitor

Bi-directional

5002

Perfmon service

SOAP

TCP

SOAP Monitor

Bi-directional

5003

Control center service

SOAP

TCP

SOAP Monitor

Bi-directional

5004

Log Collection Service

SOAP

TCP

SOAP Monitor

Bi-directional

5007

System Service

SOAP

TCP

SOAP Monitor - a troubleshooting tool for SOAP infrastructure

Bi-directional

5065

Engine

SIP

UDP

SIP gateway

Communicate with SIP gateway

Bi-directional

5222

Notification Service

TCP

Web Browser

OpenFire socket based client connection

Bi-directional

6161

CVD

ActiveMQ

TCP

Internal

6161

Publish JMS events across JMS network connectors in the cluster

Bi-directional

6293

True Update

TCP

CAD/CSD

CAD/CSD true update

Bi-directional

6295

CVD

TCP

CVD of other node in cluster

Bootstrap HTTPD service port

Bi-directional

6999

CVD

TCP

Engine, Tomcat, CVD, and Editor

RMI Port

Bi-directional

7071

Notification Service

TCP

Web Browser

HTTP bind

Bi-directional

7443

Notification Service

TCP

Web Browser

Secure HTTP bind

Bi-directional

8001

DBMON

CN

TCP

Intra-Cluster communication

DB change notification port.

Bi-directional

8080

Tomcat

HTTP

TCP

Client Browser

-Client browser trying to access any of the Administration interfaces or User Options interface.

-Web services client using RTMT and mobile supervisor applications.

Bi-directional

True Update

TCP

CAD/CSD

CAD/CSD true update

Bi-directional

8081

Cuic Tomcat

HTTP

TCP

Client Browsers

Client browser trying to access the Cisco Unified Intelligence Center web interface

Bi-directional

8443

Tomcat

SOAP

TCP

CAD, CSD

SOAP between CAD client and Unified CM

Bi-directional

Tomcat

HTTPS

TCP

Client Browser

- Client browser trying to access any of the Administration interfaces or User Options interface

- Web services client using RTMT and mobile supervisor applications

Bi-directional

8444

Cuic Tomcat

HTTPS

TCP

Client Browsers

Client browser trying to access the Cisco Unified Intelligence Center web interface

Bi-directional

8500

IPSec Manager daemon

Proprietary

UDP

Cluster replication of platform data (hosts) certificates etc.

Bi-directional

IPSec Manager daemon

Proprietary

TCP

Connectivity testing

Bi-directional

9080

Engine

TCP

- Clients trying to access HTTP triggers or documents / prompts / grammars

- Tomcat instance used by Unified CCX engine

Bi-directional

12028

Unified CCX Engine, Cisco Mobile Supervisor

TCP

CTI Server

Bi-directional

24576 ~ 32767

Cisco IP Voice Media Streaming application

RTP RTCP

UDP

- Audio media streaming.

- Kernel streaming device driver

Bi-directional

32768 ~ 61000

TCP

Generic ephemeral TCP ports (see table note 2)

Bi-directional

UDP

Generic ephemeral UDP ports (see table note 3)

Bi-directional

58000

Custom

UDP

Custom application

Provides an interface to control Agent Desktop.

Bi-directional

59010

FCVoIPMonSvr

UDP

Cisco Desktop VoIP Monitor Service (SPAN-based monitoring), CAD (desktop monitoring), Intra-Cluster Communication

Cisco Desktop VoIP Monitor Service

Bi-directional

59012

FCVoIPMonSvr

UDP

Cisco Desktop VoIP Monitor Service (SPAN-based monitoring), CAD (desktop monitoring), Intra-Cluster Communication

Cisco Desktop VoIP Monitor Service

Bi-directional

59014

RPServer

UDP

CSD

Cisco Desktop Recording and Playback Service

Bi-directional

59015

EEMServer

TCP

CAD

Cisco Desktop Agent E-Mail Service

Bi-directional

59016

RPServer

UDP

CSD

Cisco Desktop Recording and Playback Service

Bi-directional

59020

FCCServer

TCP

CSD, Intra-Cluster Communication

Cisco Desktop Call / Chat Service

Bi-directional

65432

LRMServer

TCP

CAD, CSD, Cisco Desktop Workflow Administrator

Cisco Desktop Licensing and Resource Manager Upgrade Service

Bi-directional

Table notes

  1. Intra-Cluster communication in the table represents communication between Unified CCX servers in a cluster.
  2. TCP Ephemeral ports are used to accept connections during Java RMI communication. Java RMI clients know which port it need to connect, because RMI first connects to RMI Registry (well known port - 6999) and get the information which ephemeral port client need to connect to. AppAdmin, Engine & CVD use RMI communication in CCX/IP-IVR, so TCP ephemeral port range is opened up for intra-cluster communication between these processes.
  3. UDP Ephemeral ports are used to receive audio/video RTP streams; so UDP Ephemeral port range is opened for incoming connections for streaming RTP media from CTI ports.

Cisco Unified IP IVR port utilization

The following table lists ports that are used in Cisco Unified IP IVR.

Table 2 Cisco Unified IP IVR port utilization

Destination port / Listener

Application / Process

Protocol

Network protocol

Remote device

Source port

Purpose

Traffic direction

7

System Service

TCP

Editor

- Echo for Editor

- ICM Controller

Bi-directional

22

System Service

TCP

SFTP and SSH access

Bi-directional

80

Tomcat

HTTP

TCP

Web access

Bi-directional

123

System Service

UDP

Network time sync

Bi-directional

161

SNMP Agent

SNMP

UDP

Provide services for SNMP-based management applications

In-bound

443

Tomcat

TCP

Client Browser

Web access

Bi-directional

1090

AON Management Console (AMC) Service

RMI

TCP

Intra-Cluster communication (see table note 1)

Provide RTMT data collecting, logging and alerting functionalities (AMC RMI Object Port)

Bi-directional

1099

AON Management Console (AMC) Service

RMI

TCP

Intra-Cluster communication

Provide RTMT data collecting, logging and alerting functionalities (AMC RMI Registry Port)

Bi-directional

1500

DBMON

TCP

This is the port where the IDS engine listens for DB clients

Bi-directional

1501

DBMON

TCP

- This is an alternate port to bring up a second instance of IDS during upgrade.

- Localhost traffic only

Bi-directional

1504

Informix Dynamic Server (IDS)

TCP

External process like HRC, WallBoard Client, External DB clients (like Squirrel or others for custom reporting) can connect

Unified IP IVR database port

Bi-directional

1515

DBL RPC

XML

TCP

Intra-Cluster communication

DBL RPC, this is used during installation to set up IDS replication between nodes

Bi-directional

1990

CVD

TCP

CVD of other node in cluster

Bootstrap adaptor listening for configuration requests

Bi-directional

1994

Unified IP IVR Cluster View Daemon (CVD)

TCP

Bi-directional

1996

CVD

UDP

CVD of other node in cluster

Heartbeats between CVDs in the cluster

Bi-directional

2555

Real-Time Information Server (RIS) Data Collector service (RISDC)

TCP

Intra-Cluster communication

Connect to other RISDC services in the cluster to provide cluster-wide real-time info

Bi-directional

2556

RISDC

TCP

Intra-Cluster communication

Allowed RIS client connection to retrieve real-time info

Bi-directional

2789

JTAPI Client

QBE

TCP

Unified CM

2748

Provide services to CTI applications

Bi-directional

4040

Disaster Recovery System (DRS)

TCP

DRF master agent server port accepts connections from local agent GUI and CLI

Bi-directional

4160

CVD

TCP

CVD of other node in cluster

Jini lookup service TCP port

Bi-directional

CVD

UDP

CVD of other node in cluster

Jini lookup service UDP port

Bi-directional

5000

Unified IP IVR Engine

TCP

Unified ICM

Using this port Unified ICM Subsystem listens to GED-125Clients. This port is modifiable.

Bi-directional

5001

Real-time service

SOAP

TCP

SOAP Monitor

Bi-directional

5002

Perfmon service

SOAP

TCP

SOAP Monitor

Bi-directional

5003

Control center service

SOAP

TCP

SOAP Monitor

Bi-directional

5004

Log Collection Service

SOAP

TCP

SOAP Monitor

Bi-directional

5007

System Service

SOAP

TCP

SOAP Monitor - a troubleshooting tool for SOAP infrastructure

Bi-directional

6161

CVD

TCP

Intra-Cluster communication only

6161

Publish JMS events across JMS network connectors in the cluster (ActiveMQ)

Bi-directional

6295

CVD

TCP

CVD of other node in cluster

Bootstrap HTTPD service port

Bi-directional

6999

CVD

TCP

Engine, Tomcat, CVD, and Editor

RMI Port

Bi-directional

8001

DBMON

CN

TCP

Intra-Cluster communication

DB change notification port.

Bi-directional

8080

Tomcat

HTTP

TCP

Client Browser

-Client browser trying to access any of the Administration interfaces or User Options interface.

Web services client using RTMT and mobile supervisor applications.

Bi-directional

8443

Tomcat

SOAP

TCP

DB access via SOAP; Tomcat forwards the SOAP request to AXL

Bi-directional

Tomcat

HTTPS

TCP

Client Browser

- Client browser trying to access any of the Administration interfaces or User Options interface

- Web services client using RTMT and mobile supervisor applications

Bi-directional

8500

IPSec Manager daemon

Proprietary

UDP

Cluster replication of platform data (hosts) certificates etc.

Bi-directional

IPSec Manager daemon

Proprietary

TCP

Connectivity testing

Bi-directional

9080

Engine

TCP

- Clients trying to access HTTP triggers or documents / prompts / grammars

- Tomcat instance used by Unified IP IVR engine

Bi-directional

24576 ~ 32767

Cisco IP Voice Media Streaming application

RTP RTCP

UDP

- Audio media streaming. - Kernel streaming device driver

Bi-directional

32768 ~ 61000

TCP

Generic ephemeral TCP ports (see table note 2)

Bi-directional

32768 ~ 61000

UDP

Generic ephemeral UDP ports (see table note 3)

Bi-directional

Table notes

  1. Intra-Cluster communication in the table represents communication between Unified IP IVR servers in a cluster.
  2. TCP Ephemeral ports are used to accept connections during Java RMI communication. Java RMI clients know which port it need to connect, because RMI first connects to RMI Registry (well known port - 6999) and get the information which ephemeral port client need to connect to. AppAdmin, Engine & CVD use RMI communication in CCX/IP-IVR, so TCP ephemeral port range is opened up for intra-cluster communication between these processes.
  3. UDP Ephemeral ports are used to receive audio/video RTP streams; so UDP Ephemeral port range is opened for incoming connections for streaming RTP media from CTI ports.

Cisco agent/Supervisor desktop port utilization

There are few ports that are listening on Cisco Desktop clients. This applies to non-Citrix/MTS environments only and does not include other connections that are made with ephemeral ports. The following table provides information regarding these fixed client ports.

The columns in the tables below describe the following:

Port
A numeric identifier that the internet transport protocol uses to distinguish among multiple, simultaneous connections to a single destination host.
Process
This is the process that is expected to provide the service using a port.
Network protocol
It is a lower level transport mechanism that is unaware of what is being transported over a network. TCP and UDP are the two transport protocols used here.
Port utilization
The device/process that utilizes this port .
Comments
Additional information.
Traffic direction
Direction of TCP/UDP packets between Cisco Desktop Clients and remote device(s).
Table 3 Static client ports for non-Citrix/MTS environment

Port

Process

Network protocol

Port utilization

Comments

Traffic direction

Cisco agent desktop

59015

eem applet

TCP

CAD

Will be any available port in Citrix. Client is local CAD (does not cross the netwok)

Bi-directional

59020

desktop mon / chat

TCP

CSD / Cisco Unified CCX Server

Will be any available port in Citrix

Bi-directional

58000

ipc receive event

UDP

Custom application

Provides an interface to control Agent Desktop

In-bound

Ephemeral

chat presence

TCP and UDP

Chat Presence Service

Will be any available port in Citrix; Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server)

Bi-directional; and out-bound on 5060

Cisco supervisor desktop

59020

chat

TCP

Cisco Unified CCX Server

Will be any available port in Citrix

Bi-directional

59010

59012

voip

UDP

Cisco Desktop VoIP Monitor Service (SPAN-based monitoring), CAD (desktop monitoring)

Will be any available port in Citrix

In-bound

59014

59016

playback

UDP

Cisco Desktop Recording Service

Will be any available port in Citrix

In-bound

Ephemeral

chat presence

TCP and UDP

Chat Presence Service

Will be any available port in Citrix; Cisco Unified Presence (CUP) server listens on 5060 (Default for SIP and configurable in CUP server)

Bi-directional; and out-bound on 5060

Cisco desktop IP phone agent (the agent phone)

80

IPPA Server

TCP

Cisco Unified CCX Server

Used for page push to phone from the BIPPA Service.

Bi-directional

Obtain additional support and documentation

For information on obtaining support, obtaining additional documentation, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Documentation feedback

You can provide comments about this document by sending an email to the following address:

ccbu_docfeedback@cisco.com

We appreciate your comments.