Cisco Virtualized Voice Browser Documentation Guide 11.5(1)
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Contents
First Published: August 10, 2016
Documentation Guide
Overview
This documentation guide provides details on all documents released for Cisco Virtualized Voice Browser (Cisco VVB), release 11.5(1). It contains URLs to the documents.
For the latest version of Cisco VVB documents, see http://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/tsd-products-support-series-home.html.
Plan
Solution Design Guide for Cisco Unified Contact Center Enterprise
The Solution Design Guide for Cisco Unified Contact Center Enterprise presents a solution-level perspective on designing your contact center enterprise solution. With a main focus on the Unified Contact Center Enterprise Reference Designs, this guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products.
To view the latest Solution Design Guide for Cisco Unified Contact Center Enterprise, see http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-implementation-design-guides-list.html.
Solution Release Notes for Unified Contact Center Enterprise
This document describes the system requirements, new features, changed information, documentation updates, and open caveats for Cisco VVB. Users should read the latest release notes before initially installing or upgrading their Cisco VVB system.
To view the latest Solution Release Notes for Unified Contact Center Enterprise , see: http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-release-notes-list.html.
Configuration Guide for Cisco Customer Voice Portal
This document describes how to configure, run, and administer Cisco VVB. The Cisco VVB configuration content is part of Unified CVP Configuration Guide.
To view the latest Configuration Guide for Cisco Unified Customer Voice Portal, see http://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-installation-and-configuration-guides-list.html .
Open Source Used In Cisco VVB
This document lists the licenses and notices for open source software used in this product.
To view the latest Cisco VVB Open Source Guide, see: http://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-licensing-information-listing.html.
Install and Upgrade
Installation and Upgrade Guide for Cisco VVB
This document explains how to install and upgrade Cisco VVB. It is prepared for partners and service providers who will be deploying Cisco VVB, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.
To view the latest Installation and Upgrade Guide for Cisco VVB, see: http://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-installation-guides-list.html.
Compatibility Matrix for Cisco HCS for Contact Center
This document provides platform hardware specifications and compatible third-party software version requirements for Cisco VVB.
To view the latest Hardware and System Software Specification for Cisco VVB, see: http://docwiki-dev.cisco.com/wiki/Compatibility_Matrix_for_Cisco_HCS_for_Contact_Center_11.5(1)#Cisco_Systems_Contact_Center_Components.
Port Utilization Guide for Cisco Unified Contact Center
This document describes the ports used in Cisco VVB.
To view the latest Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1), see: http://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-installation-and-configuration-guides-list.html.
Virtualization for Cisco VVB
The Virtualization wiki is the location for Cisco VVB virtualization requirements, guidelines and procedures.
To view the latest Virtualization wiki for Cisco VVB, see: http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Virtualized_Voice_Browser.
Migration Guide for Cisco Virtualized Voice Browser
This document outlays the guidelines for migrating Cisco IOS Based Voice Browser to Cisco Virtualized Voice Browser (Cisco VVB) in a Contact Center deployment. Review all the installation instructions carefully before you install Cisco VVB.
To view the latest Migrating Cisco-IOS-VB to Cisco-VVB, see: http://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-installation-guides-list.html.
Configure
Operating System Administration Guide for Cisco Virtualized Voice Browser
This document provides information on the system administration functions through the Cisco Unified Communications operating system for Cisco VVB.
To view the latest Cisco VVB Operating System Administration Guide, see: http://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-installation-and-configuration-guides-list.html.
Maintain and Operate
Operations Guide for Cisco Virtualized Voice Browser
This document provides information on Cisco serviceability tools, CLI and Cisco logging and event notifications.
To view the latest Cisco VVB Operations Guide, see: http://www.cisco.com/c/en/us/support/customer-collaboration/virtualized-voice-browser/products-maintenance-guides-list.html.
Troubleshoot
Troubleshooting Tips for Cisco Virtualized Voice Browser
The troubleshooting wiki is the location for all common Cisco VVB troubleshooting tips and techniques. The wiki describes how to isolate and solve problems in the Cisco VVB.
To view the latest troubleshooting tips, see: http://docwiki.cisco.com/wiki/Troubleshooting_Tips_for_Cisco_Virtualized_Voice_Browser.
Reference
Developer Guide for Cisco Virtualized Voice Browser
This document provides information on all the configuration REST APIs that are available for Cisco VVB.
To view the latest Cisco VVB Developer Guide, see: https://developer.cisco.com/site/customer-voice-portal/documents/virtual-voice-browser/index.gsp.
Copyright © 2016, Cisco Systems, Inc. All rights reserved.
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