Deployment Guide for Cisco Unified Presence Release 8.6
Configuring Cisco Unified Communications Manager for Integration with Cisco Unified Presence
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Configuring Cisco Unified Communications Manager for Integration with Cisco Unified Presence

Table Of Contents

Configuring Cisco Unified Communications Manager for Integration with Cisco Unified Presence

CTI Interface

User and Device Configuration on Cisco Unified Communications Manager

Configuring the Presence Service Parameter

How to Configure the SIP Trunk on Cisco Unified Communications Manager

Configuring the SIP Trunk Security Profile for Cisco Unified Presence

Configuring the SIP Trunk for Cisco Unified Presence

Verifying that the Required Services are Running on Cisco Unified Communications Manager


Configuring Cisco Unified Communications Manager for Integration with Cisco Unified Presence


July 5, 2013

CTI Interface

User and Device Configuration on Cisco Unified Communications Manager

Configuring the Presence Service Parameter

How to Configure the SIP Trunk on Cisco Unified Communications Manager

Verifying that the Required Services are Running on Cisco Unified Communications Manager

CTI Interface

The CTI (Computer Telephony Integration) interface handles all the CTI communication for users on the Cisco Unified Presence server to control phones on Cisco Unified Communications Manager. The CTI functionality allows users of the Cisco Unified Personal Communicator client to run the application in desk phone control mode.

The CTI functionality is also used for the Cisco Unified Presence remote call control feature on the Microsoft Office Communicator client. For information about configuring the remote call control feature, see the Integration Note for Configuring Cisco Unified Presence with Microsoft OCS for MOC Call Control.

To configure CTI functionality for Cisco Unified Presence users on Cisco Unified Communications Manager, users must be associated with a CTI-enabled group, and the primary extension assigned to that user must be enabled for CTI.

To configure Cisco Unified Personal Communicator desk phone control, you must configure a CTI server and profile on Cisco Unified Presence, and assign any users that wish to use the application in desk phone mode to that profile. However, note that all CTI communication occurs directly between Cisco Unified Communications Manager and Cisco Unified Personal Communicator, and not through the Cisco Unified Presence server.

Related Topics

User and Device Configuration on Cisco Unified Communications Manager

Section "How to Configure CTI Gateway Settings for Desk Phone Control on Cisco Unified Presence" in the Cisco Unified Personal Communicator Administration Guide for Cisco Unified Presence Release 8.6.

Integration Note for Configuring Cisco Unified Presence with Microsoft OCS for MOC Call Control:

http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.html

User and Device Configuration on Cisco Unified Communications Manager

Before you configure Cisco Unified Communications Manager for integration with Cisco Unified Presence, make sure that the following user configuration is completed on Cisco Unified Communications Manager. Device configuration is optional.

If you deploy Cisco Unified Personal Communicator, see the chapter on configuring Cisco Unified Communications Manager for Cisco Unified Personal Communicator deployment in the Cisco Unified Personal Communicator Administration Guide.

Task
Notes
Menu path

Modify the User Credential Policy

If you are not using LDAP,

This procedure is only applicable if you are integrating with Cisco Unified Communications Manager version 6.0 or a later release.

We recommend that you set an expiration date on the credential policy for users. The only type of user that does not require a credential policy expiration date is an Application user.

Note If you are using an LDAP server to authenticate your users on Cisco Unified Communications Manager, Cisco Unified Communications Manager does not use the credential policy.

Cisco Unified Communications Manager Administration > User Management > Credential Policy Default

(Optional) Configure the phone devices, and associate a Directory Number (DN) with each device

Check Allow Control of Device from CTI to allow the phone to interoperate with the Cisco Unified Personal Communicator client.

Note For details about configuring a Client Services Framework (CSF), see...(refer to applicable CUCM document).

Cisco Unified Communications Manager Administration > Device > Phone

Configure the users, and associate a device with each user

If you are planning to deploy Cisco Unified Personal Communicator, make sure that the user ID value is unique for each user. The user ID is converted into the softphone device name, and if two users have the same softphone device name Cisco Unified Personal Communicator will not be able to derive the softphone device name, and as a result, will not function properly.

Cisco Unified Communications Manager Administration > User Management > End User.

Associate a user with a line appearance

This procedure is only applicable to Cisco Unified Communications Manager version 6.0 or a later release.

Cisco Unified Communications Manager Administration > Device > Phone

Add users to CTI-enabled user group

This procedure is only applicable if you are planning to deploy Cisco Unified Personal Communicator. To enable Cisco Unified Personal Communicator desk phone control, you must add the Cisco Unified Personal Communicator users to a CTI-enabled user group.

Cisco Unified Communications Manager Administration > User Management > User Group



Note Note that because menu options and parameters may vary per Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation appropriate to your release.


Related Topics

Integrating the LDAP Directory

Cisco Unified Personal Communicator Administration Guide for Cisco Unified Presence Release 8.6

Section "How to Configure CTI Gateway Settings for Desk Phone Control on Cisco Unified Presence" in the Cisco Unified Personal Communicator Administration Guide for Cisco Unified Presence Release 8.6

Configuring the Presence Service Parameter

You enable the Inter-Presence Group Subscription parameter to allow users in one presence group to subscribe to the availability information for users in a different presence group.

Restriction

You can only enable the Inter-Presence Group Subscription parameter when the subscription permission for the default Standard Presence Group, or any new Presence Groups, is set to Use System Default. To configure Presence Groups, select Cisco Unified Communications Manager Administration > System > Presence Groups.

Procedure


Step 1 Select Cisco Unified Communications Manager Administration > System > Service Parameters.

Step 2 Select Cisco Unified Communications Manager server from the Server menu.

Step 3 Select Cisco CallManager from the Service menu.

Step 4 Select Allow Subscription for Default Inter-Presence Group Subscription in the Clusterwide Parameters (System - Presence) section.

Step 5 Select Save.


Troubleshooting Tips

You no longer have to manually add Cisco Unified Presence as an Application Server on Cisco Unified Communications Manager:

When you add or remove a node on the system topology management GUI, the node is automatically added to or removed from the Application Server list on Cisco Unified Communications Manager.

When you configure the Cisco Unified Communications Manager publisher on Cisco Unified Presence from Cisco Unified Presence Administration > System > CUCM Publisher, the Cisco Unified Presence node is automatically added to the Application Server list on Cisco Unified Communications Manager.

Related Topic

How to Configure the Cluster Topology on Cisco Unified Presence

What To Do Next

How to Configure the SIP Trunk on Cisco Unified Communications Manager

How to Configure the SIP Trunk on Cisco Unified Communications Manager


Note The port number that you configure for the SIP Trunk differs depending on the version of Cisco Unified Presence that you are deploying:

For Cisco Unified Presence version 6.x, configure the port number 5070 for the SIP Trunk.

For Cisco Unified Presence version 7.0(x) or higher, configure the port number 5060 for the SIP Trunk.


Configuring the SIP Trunk Security Profile for Cisco Unified Presence

Configuring the SIP Trunk for Cisco Unified Presence

Configuring the SIP Trunk Security Profile for Cisco Unified Presence

Procedure


Step 1 Select Cisco Unified Communications Manager Administration > System > Security > SIP Trunk Security Profile.

Step 2 Select Find.

Step 3 Select Non Secure SIP Trunk Profile.

Step 4 Click Copy and enter "CUP Trunk" in the Name field.

Step 5 Verify that the setting for Device Security Mode is Non Secure.

Step 6 Verify that the setting for Incoming Transport Type is TCP+UDP.

Step 7 Verify that the setting for Outgoing Transport Type is TCP.

Step 8 Check to enable these items:

Accept Presence Subscription

Accept Out-of-Dialog REFER

Accept Unsolicited Notification

Accept Replaces Header

Step 9 Select Save.


What To Do Next

Configuring the SIP Trunk for Cisco Unified Presence

Configuring the SIP Trunk for Cisco Unified Presence

You only configure one SIP trunk between a Cisco Unified Communications Manager cluster and a Cisco Unified Presence cluster. After you configure the SIP trunk, you must assign that SIP trunk as the CUP PUBLISH trunk on Cisco Unified Communications Manager by selecting Cisco Unified CM Administration > System > Service Parameters.

In the Destination Address field, enter a value using one of the following formats:

Dotted IP Address

Fully Qualified Domain Name (FQDN)

DNS SRV

If High Availability is configured for the Cisco Unified Presence cluster, multiple entries should be entered in the Dotted IP Address or FQDN to identify the various nodes in the cluster. DNS SRV cannot be used for a Cisco Unified Presence cluster if High Availability is configured.

Before You Begin

Configure the SIP Trunk security profile on Cisco Unified Communications Manager.

Read the Presence Gateway configuration options topic.

Procedure


Step 1 Select Cisco Unified Communications Manager Administration > Device > Trunk.

Step 2 Select Add New.

Step 3 Select SIP Trunk from the Trunk Type menu.

Step 4 Select SIP from the Device Protocol menu.

Step 5 Select None for the Trunk Service Type.

Step 6 Select Next.

Step 7 Enter CUPS-SIP-Trunk for the Device Name.

Step 8 Select a device pool from the Device Pool menu.

Step 9 In the SIP Information section at the bottom of the window, configure the following values:

a. In the Destination Address field, enter the dotted IP address, or the FQDN (Fully Qualified Domain Name), which can be resolved by DNS and must match the SRV Cluster Name configured on the Cisco Unified Presence server. For more information, see Configuring a Cluster-Wide Cisco Unified Presence Address.

b. Check the Destination Address is an SRV checkbox if you are configuring a multi-node deployment. In this scenario, Cisco Unified Communications Manager performs a DNS SRV record query to resolve the name, for example _sip._tcp.hostname.tld. If you are configuring a single-node deployment, leave this checkbox unchecked and Cisco Unified Communications Manager will perform a DNS A record query to resolve the name, for example hostname.tld.


Note In both scenarios, the Cisco Unified Communications Manager SIP trunk Destination Address must resolve by DNS and match the SRV Cluster Name configured on the Cisco Unified Presence server.
For more information, see Configuring a Cluster-Wide Cisco Unified Presence Address.


c. Enter 5060 for the Destination Port.

d. Select Non Secure SIP Trunk Profile from the SIP Trunk Security Profile menu.

e. Select Standard SIP Profile from the SIP Profile menu.

Step 10 Select Save.


Troubleshooting Tip

If you modify the DNS entry of the Publish SIP Trunk SRV record by changing the port number or IP address, you must restart all devices that previously published to that address and ensure each device points to the correct Cisco Unified Presence contact.

Related Topics

Configuring the SIP Trunk Security Profile for Cisco Unified Presence

Configuring the SIP Publish Trunk on Cisco Unified Presence

Presence Gateway Configuration Option

What To Do Next

How to Configure Cisco IP PhoneMessenger on Cisco Unified Communications Manager

or

Configure Cisco Unified Personal Communicator on Cisco Unified Communications Manager (Cisco Unified Personal Communicator Administration Guide for Cisco Unified Presence Release 8.6)

Verifying that the Required Services are Running on Cisco Unified Communications Manager

Procedure


Step 1 On Cisco Unified Communications Manager, select Cisco Unified Serviceability> Tools > Control Center - Feature Services.

Step 2 Select a Cisco Unified Communications Manager server from the Server menu.

Step 3 Make sure that the following services are running:

Cisco CallManager

Cisco TFTP (if you are deploying Cisco Unified Personal Communicator softphone)

Cisco CTIManager (if you are deploying Cisco Unified Personal Communicator in desk phone control mode)

Cisco AXL Web Service (for data synchronization between Cisco Unified Presence and Cisco Unified Communications Manager)


Troubleshooting Tip

To turn on a service on Cisco Unified Communications Manager, select Cisco Unified Serviceability> Tools > Service Activation.