Serviceability Configuration and Maintenance Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6
Getting Started with Cisco Unified Serviceability
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Getting Started with Cisco Unified Serviceability

Table Of Contents

Getting Started with Cisco Unified Serviceability

Cisco Unified Serviceability Overview

How To Access Cisco Unified Serviceability

Remote Serviceability Tools

Accessing Cisco Unified Serviceability

About the Cisco Unified Serviceability Interface

Cisco Unified Serviceability Interface

Accessibility Features

Where to Find More Information


Getting Started with Cisco Unified Serviceability


Cisco Unified Serviceability Overview

How To Access Cisco Unified Serviceability

About the Cisco Unified Serviceability Interface

Where to Find More Information

Cisco Unified Serviceability Overview

Cisco Unified Serviceability, a web-based troubleshooting tool for Cisco Unified Presence, provides the following functionality:

Saves alarms and events for troubleshooting and provides alarm message definitions.

Saves trace information to various log files for troubleshooting.

Monitors real-time behavior of components through the Cisco Unified Presence Real-Time Monitoring Tool (RTMT).

Provides feature services that you can turn on, turn off, and view through the Service Activation window.

Provides an interface for starting and stopping feature and network services.

Generates and archives daily reports; for example, alert summary or server statistic reports.

Allows Cisco Unified Presence to work as a managed device for SNMP remote management and troubleshooting.

Monitors the disk usage of the log partition on a node (or all nodes in the cluster).

Monitors the number of threads and processes in the system; uses cache to enhance the performance.


Tip Cisco RIS Data Collector provides Process and Thread statistic counters in the Cisco Unified Presence RTMT. To configure the maximum number of processes and threads that are allowed, so Cisco RIS Data Collector can provide these associated counters, access the Maximum Number of Threads and Process service parameter for the Cisco RIS Data Collector service in Cisco Unified Presence Administration.


Related Topics

Real-Time Monitoring Tool Administration Guide for Cisco Unified Presence

How To Access Cisco Unified Serviceability

To access Cisco Unified Serviceability, you must browse to the application from a computer that runs the supported browser. Cisco Unified Serviceability uses Hypertext Transfer Protocol (HTTPS) to establish secure connections.


Tip Cisco Unified Serviceability does not support the buttons in your browser. Do not use the browser buttons, for example, the Back button, when you perform configuration tasks.


Related Topics

Remote Serviceability Tools

Accessing Cisco Unified Serviceability

Remote Serviceability Tools

To supplement the management and administration of the Cisco Unified Presence system, you can use remote serviceability tools. Using these tools, you can gather system and debug information for diagnostic help or remote troubleshooting. The tools can process and report on a collection of local or remote Cisco Unified Presence configuration information. With customer permission, technical support engineers sign into a Cisco Unified Presence node and get a desktop or shell that allows them to perform any function that could be done from a local sign-in session.

Cisco Unified Presence supports the following capabilities for remote serviceability:

Simple Network Management Protocol (SNMP)—Provides remote management for managed devices such as Cisco Unified Presence.

Show Command Line Interface—Displays Cisco Unified Presence system data.

Syslog Analysis tools monitor and manage a wide range of events and error messages

Accessing Cisco Unified Serviceability

Before You Begin

If you have already signed into one of the applications that display in the Navigation list box (not Cisco Unified OS Administration or Disaster Recovery System), you can access Cisco Unified Serviceability without signing in. From the Navigation list box, select Cisco Unified Serviceability; then, select Go.

Procedure


Step 1 Enter https://<server name or IP address>, where the server name or IP address equals the server where the Cisco Unified Serviceability service runs.

Step 2 Select Cisco Unified Presence Administration.

Step 3 If the system prompts you about certificates, you must enable HTTPS to secure communications between the browser client and the web server.

Step 4 Enter the application username and application user password that you specified during installation when the system prompts you for a user name and password.

Step 5 After Cisco Unified Presence Administration displays, select Navigation > Cisco Unified Serviceability from the menu in the upper, right corner of Cisco Unified Presence main window.


Troubleshooting Tips

Any user who has the Standard CCMUsers role assigned can access Cisco Unified Serviceability.

After you sign into Cisco Unified Serviceability, you can access all applications that display in the Navigation list box without having to sign into each application. Select the application you require from the list box, and select Go.

About the Cisco Unified Serviceability Interface

Cisco Unified Serviceability Interface

Accessibility Features

Cisco Unified Serviceability Interface

In addition to performing troubleshooting and service-related tasks in Cisco Unified Serviceability, you can perform the following tasks:

To display documentation for a single window, select Help > This page in Cisco Unified Serviceability.

To display a list of documents that are available with this release of Cisco Unified Presence (or to access the online help index), select Help > Contents in Cisco Unified Serviceability.

To go directly to the home page in Cisco Unified Serviceability from a configuration window, select Cisco Unified Serviceability from the Navigation drop-down list box in the upper, right corner of the window.

To access Cisco Unified Presence Administration or other applications, select the appropriate application from the Navigation list box in the upper, right corner of the window and select Go.

To use the icons in Cisco Unified Serviceability, see Table 1-1.

Table 1-1 Icons in Cisco Unified Serviceability 

Icon
Purpose

Adds a new configuration

Cancels the operation

Clears the configuration that you specify

Deletes the configuration that you select

Shows the online help for the configuration

Refreshes the window to display the latest configuration

Restarts the service that you select

Saves the information that you entered

Sets the default for the configuration

Starts the service that you select

Stops the service that you select


Accessibility Features

Cisco Unified Serviceability provides functionality for users that allows them to access buttons on the window without using a mouse. These navigation shortcuts assist visually impaired or blind attendants to use the application.

Use Table 1-2 as a guide for navigating the interface by using keyboard shortcuts.

Table 1-2 Navigation Shortcuts for Cisco Unified Serviceability

Keystroke
Action

Alt

Moves focus to the browser menu bar.

Enter

Selects the item with focus (menu option, button, and so on.)

Alt, arrow keys

Moves between browser menus.

Spacebar

Toggles control

Tab

Moves focus to the next item in the tab order or to next control group

Shift+Tab

Moves focus to the previous item or group in the tab order

Arrow keys

Moves among controls within a group

Home

Moves to the top of the window if more than one screenful of information exists. Also, moves to the beginning of a line of user-entered text.

End

Moves to the end of a line of user-entered text.

Moves to the bottom of the window if more than one screenful of information exists.

Page Up

Scrolls up one screen.

Page Down

Scrolls down one screen.


Where to Find More Information

Cisco strongly recommends that you review the following documents for more details about installing and maintaining Cisco Unified Presence, and for related compatibility information.

Installation and Upgrade Guide for Cisco Unified Presence

This document describes procedures to follow when installing or upgrading Cisco Unified Presence.

Cisco Unified Communications Operating System Maintenance Guide for Cisco Unified Presence

This document provides information about software upgrades, and informs you how to access and use the utilities that are available through the operating system GUI and the command line interface.

Deployment Guide for Cisco Unified Presence

This document provides an overview of the configuration process for Cisco Unified Presence and Cisco Unified Communications Manager, and Cisco Jabber.

Disaster Recovery System Administration Guide

This document describes how to configure the backup settings, back up Cisco Unified Presence data, and restore the data.

Hardware and Software Compatibility Information for Cisco Unified Presence

This document provides product compatibility information relating to a Cisco Unified Presence.