Instant Messaging Compliance Guide for Cisco Unified Presence Release 8.0, 8.5 and 8.6
Configuring IM Compliance
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Configuring IM Compliance

Table Of Contents

Configuring IM Compliance

Configuring Cisco Unified Presence IM Compliance

Turning On the Cisco UP XCP Message Archiver Service


Configuring IM Compliance


Revised: April 30, 2013

Configuring Cisco Unified Presence IM Compliance

Turning On the Cisco UP XCP Message Archiver Service

Configuring Cisco Unified Presence IM Compliance

We recommend that you perform this configuration on the publisher node in your cluster.

Before You Begin

Install and configure one or more supported external databases. Refer to the Database Setup Guide for Cisco Unified Presence.

Configure the external databases on Cisco Unified Presence. Select Cisco Unified Presence Administration > Messaging > External Databases.

Make sure that the trace level for the Cisco UP XCP Router service is set to info or higher.

Procedure


Step 1 Select Cisco Unified Presence Administration > Messaging > Compliance.

Step 2 Select Message Archiver from the Compliance Server Selection.

Step 3 (Optional) Select Enable Outbound Message Logging.

Turning on this option can degrade IM performance. Because all inbound messages are already logged, do not enable this setting unless you are using IM compliance in intercluster or federated networks.

Step 4 For each node, assign a database from the External Database option.

If you are using one external database for your cluster, assign all nodes to the same external database. If you are using more than one external database for your cluster, assign the nodes to the external databases based on your capacity requirements.

Step 5 Click Save.

Step 6 Start the Cisco UP Message Archiver service (if this service is not already started).

Step 7 Restart the Cisco UP XCP Router.


Troubleshooting Tips

If you make any subsequent changes to the Message Archiver configuration, restart the Cisco UP XCP Router Service.

(All releases) If you switch between IM compliance deployment options (for example, switch from the Third-Party Compliance Server option to the Message Archiver option), you must restart the Cisco UP XCP Router Service.

Related Topics

Setting the Tracing Level to Info to Support IM Compliance

Restarting the Cisco UP XCP Router Service

Restarting the Cisco UP XCP Message Archiver Service

Sample Topologies and Message Flow for IM Compliance

What To Do Next

Turning On the Cisco UP XCP Message Archiver Service

Turning On the Cisco UP XCP Message Archiver Service

The Cisco UP XCP Message Archiver service must be running for the Compliance feature to operate correctly on Cisco Unified Presence.


Note If you do not assign an external database to a node for the Compliance feature, Cisco Unified Presence does not permit you to turn on the Cisco UP XCP Message Archiver service.


Procedure


Step 1 Select Cisco Unified Serviceability > Tools > Service Activation.

Step 2 Select the server from the Server list box and select Go.

Step 3 Select the radio button next to the Cisco UP XCP Message Archiver service in the CUP Services section.

Step 4 Select Save.


Troubleshooting Tips

If the Cisco UP XCP Message Archiver service fails to start, but the System Troubleshooter (Cisco Unified Presence Administration > Diagnostics > System Troubleshooter) shows that the status of the external database connection is ok, we recommend that you unassign the external database from the node, and reassign it again.

Related Topics

Configuring Cisco Unified Presence IM Compliance