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Cisco Unified Communications Manager IM & Presence Service

System Error Messages for Cisco Unified Presence 6.0(1)

Error Message

CCM_DB_LAYER-DB-3-ErrorStartingThreads : Error when starting threads.  Service Name [String]

Explanation   Cisco Database Layer Monitor could not start one or more threads.

Recommended Action   Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.
Error Message

CCM_DB_LAYER-DB-3-kDbConnectionFailed : Database connection failed.  Additional Information [String]

Explanation   An attempt to connect to database failed.

Recommended Action   Enable trace for the database layer monitor to get specific error information.
Error Message

CCM_DB_LAYER-DB-1-NoDbConnectionAvailable : No database connection available. 

Explanation   Database layer could not find any working database connection.

Recommended Action   Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.
Error Message

CCM_DB_LAYER-DB-6-ErrorChangeNotifyClientBlock : A change notification client is busy. 

Explanation   Changes made to the database are not being consumed by one of the recipients

Recommended Action   Restart the Database Layer Monitor Service.
Error Message

CCM_DB_LAYER-DB-3-ErrorReadingInstalledRPMS : Could not read installed RPMs to populate componentversion table 

Explanation   The function that reads the rpm version information and populates database failed

Recommended Action   Please report this error to the administrator
Error Message

CCM_DB_LAYER-DB-6-ErrorChangeNotifyClientTimeout : A change notification client is responding slowly. 

Explanation   A change notification recipient hasn't responded to change notification in several minutes. This may delay call processing features, such as call forwarding and so on.

Recommended Action   If you plan to update many records in a short period time, Cisco strongly recommends that you implement the changes after the regular business day or when minimal call processing interruptions will occur.
Error Message

CCM_DB_LAYER-DB-1-ErrorChangeNotifyReconcile : A change notification shared memory reconciliation has happened 

Explanation   The change notification buffers in shared memory have been rebuilt due to conflicts.

Recommended Action   This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.
Error Message

CCM_DB_LAYER-DB-7-IDSEngineDebug : Indicates not noteworthy events from IDS database engine.  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm indicatesnot noteworthy events from IDS database engine

Recommended Action   These alarms don't need user intervention
Error Message

CCM_DB_LAYER-DB-6-IDSEngineInformation : No error has occurred but some routine event completed in IDS database engine.  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm is informational. No error has occurred but some routine event completed in IDS database engine.

Recommended Action   No action is necessary
Error Message

CCM_DB_LAYER-DB-2-IDSEngineCritical : Pay Attention. This alarm does not compromise data or prevent the use of the system.  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   Pay Attention. This alarm does not compromise data or prevent the use of the system.

Recommended Action   This alarm needs monitoring by the db admin
Error Message

CCM_DB_LAYER-DB-3-IDSEngineFailure : Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm indicates combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail

Recommended Action   Requires db admin intervention
Error Message

CCM_DB_LAYER-DB-6-IDSReplicationInformation : Information about IDS replication  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm gives you information about IDS Replication

Recommended Action   This is information only no action recommended
Error Message

CCM_DB_LAYER-DB-3-IDSReplicationFailure : Combined alarm for emergency and error situations. IDS Replication has failed  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm indicates combined alarm for emergency and error situations. It indicates failure in IDS Replication

Recommended Action   Requires db admin intervention
Error Message

CCM_CDR_INSERT-CDRINSERT-3-ErrorStartingThreads : Error when starting threads.  Service Name [String]

Explanation   Cisco Database Layer Monitor could not start one or more threads.

Recommended Action   Restart the database layer monitor service. If this error persists, enable the database layer monitor trace and contact TAC.
Error Message

CCM_CDR_INSERT-CDRINSERT-3-kDbConnectionFailed : Database connection failed.  Additional Information [String]

Explanation   An attempt to connect to database failed.

Recommended Action   Enable trace for the database layer monitor to get specific error information.
Error Message

CCM_CDR_INSERT-CDRINSERT-1-NoDbConnectionAvailable : No database connection available. 

Explanation   Database layer could not find any working database connection.

Recommended Action   Enable trace for the database layer monitor to get specific error information. Check network connectivity and operation of SQL server services.
Error Message

CCM_CDR_INSERT-CDRINSERT-6-ErrorChangeNotifyClientBlock : A change notification client is busy. 

Explanation   Changes made to the database are not being consumed by one of the recipients

Recommended Action   Restart the Database Layer Monitor Service.
Error Message

CCM_CDR_INSERT-CDRINSERT-3-ErrorReadingInstalledRPMS : Could not read installed RPMs to populate componentversion table 

Explanation   The function that reads the rpm version information and populates database failed

Recommended Action   Please report this error to the administrator
Error Message

CCM_CDR_INSERT-CDRINSERT-6-ErrorChangeNotifyClientTimeout : A change notification client is responding slowly. 

Explanation   A change notification recipient hasn't responded to change notification in several minutes. This may delay call processing features, such as call forwarding and so on.

Recommended Action   If you plan to update many records in a short period time, Cisco strongly recommends that you implement the changes after the regular business day or when minimal call processing interruptions will occur.
Error Message

CCM_CDR_INSERT-CDRINSERT-1-ErrorChangeNotifyReconcile : A change notification shared memory reconciliation has happened 

Explanation   The change notification buffers in shared memory have been rebuilt due to conflicts.

Recommended Action   This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco Services in the cluster.
Error Message

CCM_CDR_INSERT-CDRINSERT-7-IDSEngineDebug : Indicates not noteworthy events from IDS database engine.  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm indicatesnot noteworthy events from IDS database engine

Recommended Action   These alarms don't need user intervention
Error Message

CCM_CDR_INSERT-CDRINSERT-6-IDSEngineInformation : No error has occurred but some routine event completed in IDS database engine.  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm is informational. No error has occurred but some routine event completed in IDS database engine.

Recommended Action   No action is necessary
Error Message

CCM_CDR_INSERT-CDRINSERT-2-IDSEngineCritical : Pay Attention. This alarm does not compromise data or prevent the use of the system.  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   Pay Attention. This alarm does not compromise data or prevent the use of the system.

Recommended Action   This alarm needs monitoring by the db admin
Error Message

CCM_CDR_INSERT-CDRINSERT-3-IDSEngineFailure : Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm indicates combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail

Recommended Action   Requires db admin intervention
Error Message

CCM_CDR_INSERT-CDRINSERT-6-IDSReplicationInformation : Information about IDS replication  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm gives you information about IDS Replication

Recommended Action   This is information only no action recommended
Error Message

CCM_CDR_INSERT-CDRINSERT-3-IDSReplicationFailure : Combined alarm for emergency and error situations. IDS Replication has failed  Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation   This alarm indicates combined alarm for emergency and error situations. It indicates failure in IDS Replication

Recommended Action   Requires db admin intervention
Error Message

CCM_SUMI-GENERIC-0-OutOfMemory : Out of memory. 

Explanation   The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action   No action is required.
Error Message

CCM_SUMI-GENERIC-6-PermissionDenied : Permission denied. 

Explanation   An operation could not be completed because the process did not have authority to perform it.

Recommended Action   No action is required.
Error Message

CCM_SUMI-GENERIC-0-ServiceNotInstalled : Service not installed.  Service Name [String]

Explanation   An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action   Reinstall the service or call TAC.
Error Message

CCM_SUMI-GENERIC-6-ServiceStopped : Service stopped.  IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation   A service has stopped.

Recommended Action   No action is required.
Error Message

CCM_SUMI-GENERIC-6-ServiceStarted : Service started.  Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation   A service has started.

Recommended Action   No action is required.
Error Message

CCM_SUMI-GENERIC-4-ServiceStartupFailed : Service startup failure.  Service Name [String]

Explanation   An attempt to start up the specified service failed.

Recommended Action   Restart the service.
Error Message

CCM_SUMI-GENERIC-0-FileWriteError : Can not write into a file.  Primary File Path [String]

Explanation   Failed to write into the primary file path.

Recommended Action   Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message

CCM_CTI-GENERIC-0-OutOfMemory : Out of memory. 

Explanation   The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action   No action is required.
Error Message

CCM_CTI-GENERIC-6-PermissionDenied : Permission denied. 

Explanation   An operation could not be completed because the process did not have authority to perform it.

Recommended Action   No action is required.
Error Message

CCM_CTI-GENERIC-0-ServiceNotInstalled : Service not installed.  Service Name [String]

Explanation   An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action   Reinstall the service or call TAC.
Error Message

CCM_CTI-GENERIC-6-ServiceStopped : Service stopped.  IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation   A service has stopped.

Recommended Action   No action is required.
Error Message

CCM_CTI-GENERIC-6-ServiceStarted : Service started.  Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation   A service has started.

Recommended Action   No action is required.
Error Message

CCM_CTI-GENERIC-4-ServiceStartupFailed : Service startup failure.  Service Name [String]

Explanation   An attempt to start up the specified service failed.

Recommended Action   Restart the service.
Error Message

CCM_CTI-GENERIC-0-FileWriteError : Can not write into a file.  Primary File Path [String]

Explanation   Failed to write into the primary file path.

Recommended Action   Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message

CCM_DB_LAYER-GENERIC-0-OutOfMemory : Out of memory. 

Explanation   The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action   No action is required.
Error Message

CCM_DB_LAYER-GENERIC-6-PermissionDenied : Permission denied. 

Explanation   An operation could not be completed because the process did not have authority to perform it.

Recommended Action   No action is required.
Error Message

CCM_DB_LAYER-GENERIC-0-ServiceNotInstalled : Service not installed.  Service Name [String]

Explanation   An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action   Reinstall the service or call TAC.
Error Message

CCM_DB_LAYER-GENERIC-6-ServiceStopped : Service stopped.  IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation   A service has stopped.

Recommended Action   No action is required.
Error Message

CCM_DB_LAYER-GENERIC-6-ServiceStarted : Service started.  Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation   A service has started.

Recommended Action   No action is required.
Error Message

CCM_DB_LAYER-GENERIC-4-ServiceStartupFailed : Service startup failure.  Service Name [String]

Explanation   An attempt to start up the specified service failed.

Recommended Action   Restart the service.
Error Message

CCM_DB_LAYER-GENERIC-0-FileWriteError : Can not write into a file.  Primary File Path [String]

Explanation   Failed to write into the primary file path.

Recommended Action   Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message

CCM_TCD-GENERIC-0-OutOfMemory : Out of memory. 

Explanation   The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action   No action is required.
Error Message

CCM_TCD-GENERIC-6-PermissionDenied : Permission denied. 

Explanation   An operation could not be completed because the process did not have authority to perform it.

Recommended Action   No action is required.
Error Message

CCM_TCD-GENERIC-0-ServiceNotInstalled : Service not installed.  Service Name [String]

Explanation   An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action   Reinstall the service or call TAC.
Error Message

CCM_TCD-GENERIC-6-ServiceStopped : Service stopped.  IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation   A service has stopped.

Recommended Action   No action is required.
Error Message

CCM_TCD-GENERIC-6-ServiceStarted : Service started.  Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation   A service has started.

Recommended Action   No action is required.
Error Message

CCM_TCD-GENERIC-4-ServiceStartupFailed : Service startup failure.  Service Name [String]

Explanation   An attempt to start up the specified service failed.

Recommended Action   Restart the service.
Error Message

CCM_TCD-GENERIC-0-FileWriteError : Can not write into a file.  Primary File Path [String]

Explanation   Failed to write into the primary file path.

Recommended Action   Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message

CCM_RIS-GENERIC-0-OutOfMemory : Out of memory. 

Explanation   The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action   No action is required.
Error Message

CCM_RIS-GENERIC-6-PermissionDenied : Permission denied. 

Explanation   An operation could not be completed because the process did not have authority to perform it.

Recommended Action   No action is required.
Error Message

CCM_RIS-GENERIC-0-ServiceNotInstalled : Service not installed.  Service Name [String]

Explanation   An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action   Reinstall the service or call TAC.
Error Message

CCM_RIS-GENERIC-6-ServiceStopped : Service stopped.  IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation   A service has stopped.

Recommended Action   No action is required.
Error Message

CCM_RIS-GENERIC-6-ServiceStarted : Service started.  Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation   A service has started.

Recommended Action   No action is required.
Error Message

CCM_RIS-GENERIC-4-ServiceStartupFailed : Service startup failure.  Service Name [String]

Explanation   An attempt to start up the specified service failed.

Recommended Action   Restart the service.
Error Message

CCM_RIS-GENERIC-0-FileWriteError : Can not write into a file.  Primary File Path [String]

Explanation   Failed to write into the primary file path.

Recommended Action   Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message

CCM_CBB-GENERIC-0-OutOfMemory : Out of memory. 

Explanation   The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action   No action is required.
Error Message

CCM_CBB-GENERIC-6-PermissionDenied : Permission denied. 

Explanation   An operation could not be completed because the process did not have authority to perform it.

Recommended Action   No action is required.
Error Message

CCM_CBB-GENERIC-0-ServiceNotInstalled : Service not installed.  Service Name [String]

Explanation   An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action   Reinstall the service or call TAC.
Error Message

CCM_CBB-GENERIC-6-ServiceStopped : Service stopped.  IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation   A service has stopped.

Recommended Action   No action is required.
Error Message

CCM_CBB-GENERIC-6-ServiceStarted : Service started.  Process ID [ULong] IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation   A service has started.

Recommended Action   No action is required.
Error Message

CCM_CBB-GENERIC-4-ServiceStartupFailed : Service startup failure.  Service Name [String]

Explanation   An attempt to start up the specified service failed.

Recommended Action   Restart the service.
Error Message

CCM_CBB-GENERIC-0-FileWriteError : Can not write into a file.  Primary File Path [String]

Explanation   Failed to write into the primary file path.

Recommended Action   Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message

CCM_TFTP-TFTP-3-kCreareThreadFailed : system call to create a new thread failed. See Reason string for where it failed.  Error [Int] Reason [String]

Explanation   system call to create new thread failed;

Recommended Action   This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-2-kSDIControlLayerFailed : Error value on call of IsError() function of SDI control object.  Error [Int] Reason [String]

Explanation   Call of IsError() function of SDI control object returned an error value.

Recommended Action   SDI control layer pointer returned an error. Ensure that SQL server is running, and database layer monitor service is running without problems. Ensure that TFTPServer is in database. If this error persists contact TAC with TFTP service trace files.
Error Message

CCM_TFTP-TFTP-6-kConfigThreadReadConfigurationFailed : ReadConfiguration() false when called by ConfigThread() function. 

Explanation   ReadConfiguration() returned false when called by ConfigThread() function.

Recommended Action   Ensure TFTP Server is configured in the database. If the problem persists, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigThreadBuildFileFailed : BuildFile() function false when called by ConfigThread() function. 

Explanation   BuildFile() function returned false when called by ConfigThread() function.

Recommended Action   Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerInstanceFailed : Creation of singleton ChangeNotifyServer instance calling ChangeNotifyServerInstance() failure.  

Explanation   Creation of ChangeNotifyServer instance using call to ChangeNotifyServerInstance() failed.

Recommended Action   Collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerSingleFailed : Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failure.  

Explanation   Creation of singleton ChangeNotify pointer using call to ChangeNotifyServerSingle() failed.

Recommended Action   Collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kConfigThreadChangeNotifyServerStartFailed : Failed to start the ChangeNotifyServer() 

Explanation   Failed to start the ChangeNotifyServer to start listening for the ChangeNotifications from DB.

Recommended Action   Collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigThreadCNCMGrpBuildFileFailed : Call to BuildFile() function from CM_Group change ConfigThread() false. 

Explanation   The Call to BuildFile() function from CM_Group change ConfigThread() returned false.

Recommended Action   Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigThreadCNGrpBuildFileFailed : Call to BuildFile() function from group change in ConfigThread() false. 

Explanation   The Call to BuildFile() function from group change in ConfigThread() returned false.

Recommended Action   Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kConfigThreadUnknownExceptionCaught : An unknown exception caught at end of ConfigThread(). 

Explanation   An unknown exception was caught at the end of ConfigThread().

Recommended Action   Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kReadConfigurationUnknownException : An unknown exception caught at the end of ReadConfiguration() in the try-catch construct. 

Explanation   An unknown exception was caught at the end of ReadConfiguration() in the try-catch construct.

Recommended Action   Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigItAllReadConfigurationFailed : Call to ReadConfiguration() function from ConfigItAll() false. 

Explanation   Call to ReadConfiguration() function from ConfigItAll() returned false.

Recommended Action   Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kConfigItAllBuildFilesFailed : Call to BuildFile() function from ConfigItAll() false. 

Explanation   Call to BuildFile() function from ConfigItAll() returned false.

Recommended Action   Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-1-kSocketError : System socket error. See the reason code to find out more details.  nError [Int] Reason [String]

Explanation   A socket could not be opened to send/receive requests.

Recommended Action   Run on command prompt NETSTAT -a and redirect its output to a file. This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-1-kTFTPServerListenSetSockOptFailed : Error on setsockopt() function call; did not execute.  nError [Int] IPAddress [String] Port [Int]

Explanation   The setsockopt() function call returned error and did not execute.

Recommended Action   This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-1-kTFTPServerListenBindFailed : Socket failure to bind to IP address and port.  nError [Int] IPAddress [String] Port [Int]

Explanation   Socket could not bind to IP address and port.

Recommended Action   Run on command prompt netstat -a and redirect its output to a file. This is a system call that failed, so ensure that you are using recommended configuration. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kNoCallManagerFound : No CallManager Configured.  Error [String]

Explanation   No Callmanager was configured for a CallManager Group

Recommended Action   Configure atleast one CallManger for the CallManager Group Mentioned, which is part of DevicePool pointed by the specified Model of Phone. If problem happens after configuring collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefopenfailed : Failed to fopen() to Write Config File Buffer to Disk.  FileName [String]

Explanation   Write to file failed to fopen() the file on Disk.

Recommended Action   This is a system call that failed, so ensure that you are using recommended configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-kCNFFBuffWriteToFilefwritefailed : fwrite() failed to write Config File Buffer to file.  FileName [String]

Explanation   Write to file failed to fwrite() the buffer to file on Disk.

Recommended Action   This is a system call that failed, so ensure that you are using recommended configuration. Start and stop the TFTP service because the file it is trying to open might be in use. If you still get this error, collect TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-4-kServingFileWarning : Warning about error inside serving part of TFTP.  ErrorNumber [Int] FileName [String] IPAddress_Port [String] Mode [String] OpCode [Int] Reason [String]

Explanation   Error occurred inside serving part of TFTP.

Recommended Action   If this error reports file not found in its Reason parameter and if that file is OS79XX.TXT, then ignore it because it is a file used for SIP phones. If you are auto-registering a phone and you see that phone MAC-address-based filename in file is not found, ignore that error because this phone is not yet registered with the database. If you still get this error, collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-3-kThreadPoolProxyUnknownException : Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class. 

Explanation   Unknown exception was caught in ThreadPoolProxy() of CTftpConnect class.

Recommended Action   Collect detailed TFTP service traces and contact TAC.
Error Message

CCM_TFTP-TFTP-6-BuildStat : Information: Building all config files.  DeviceCount [Int] DeviceTime [Int] UnitCount [Int] UnitTime [Int] SoftkeyCount [Int] SoftkeyTime [Int] DialruleCount [Int] DialruleTime [Int] TotalTime [Int] BuildStatus [String]

Explanation   Information on BUILD ALL configuration files.

Recommended Action   No Action Required. Information Only.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-EMAppStarted : EM Application started   Servlet Name [String]

Explanation   Application started successfully

Recommended Action   No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-EMAppStopped : EM Application stopped  Servlet Name [String]

Explanation   Application was unloaded from Tomcat

Recommended Action   Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-EMAppNotStarted : EM Application not started  Servlet Name [String]

Explanation   Error occured while starting application

Recommended Action   See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-EMAppServiceError : EM Service not reachable  Servlet Name [String]

Explanation   EM Service might be down

Recommended Action   Check if service is running on any of the CCM nodes.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-IPMAStarted : IPMA Application started   Servlet Name [String] Reason [String]

Explanation   Application started successfully

Recommended Action   No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-IPMAStopped : IPMA Application stopped  Servlet Name [String] Reason [String]

Explanation   Application was unloaded from Tomcat

Recommended Action   Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-IPMANotStarted : IPMA Application not started  Servlet Name [String] Reason [String]

Explanation   Error occured while starting application

Recommended Action   See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAApplicationError : IPMA Application error  Servlet Name [String] Reason [String]

Explanation   IPMA application error

Recommended Action   See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-IPMAManagerLogout : IPMA Manager Logged out  Servlet Name [String] Reason [String]

Explanation   IPMA Manager Logged out by application

Recommended Action   To re-login the user, click update in the CCMAdmin IPMA Service configuration page for this user.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAOverloaded : IPMA Application overloaded  Servlet Name [String] Reason [String]

Explanation   IPMA application overloaded

Recommended Action   See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-IPMAFilteringDown : IPMA Application filtering is down  Servlet Name [String] Reason [String]

Explanation   IPMA Application filtering is down

Recommended Action   Restart Cisco Tomcat Service
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-IPMAInformation : IPMA Information   Servlet Name [String] Reason [String]

Explanation   Application information

Recommended Action   No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-BDIStarted : BDI Application started  

Explanation   Application started successfully

Recommended Action   No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-BDIStopped : BDI Application stopped 

Explanation   Application was unloaded from Tomcat

Recommended Action   Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-BDINotStarted : BDI Application not started  Reason [String]

Explanation   Error occured while starting application

Recommended Action   See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-BDIApplicationError : BDI Application error  Reason [String]

Explanation   BDI application error

Recommended Action   See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-BDIOverloaded : BDI Application overloaded  Reason [String]

Explanation   BDI application overloaded

Recommended Action   See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-WDStarted : WebDialer Application started   Servlet Name [String] Reason [String]

Explanation   Application started successfully

Recommended Action   No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-WDStopped : WebDialer Application stopped  Servlet Name [String] Reason [String]

Explanation   Application was unloaded from Tomcat

Recommended Action   Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-WDNotStarted : Failed to startup WebDialer application  Servlet Name [String] Reason [String]

Explanation   Error occured while starting application

Recommended Action   See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-WDApplicationError : WebDialer Application error  Servlet Name [String] Reason [String]

Explanation   WebDialer application error

Recommended Action   See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-WDOverloaded : WebDialer Application overloaded  Servlet Name [String] Reason [String]

Explanation   WebDialer application overloaded

Recommended Action   See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-WDInformation : WebDialer informational alarm  Servlet Name [String] Reason [String]

Explanation   WebDialer application informational alarm

Recommended Action   No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncStarted : Cisco DirSync Application started  

Explanation   Application started successfully

Recommended Action   No action required.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-0-CiscoDirSyncStartFailure : Cisco DirSymc applicaiton failed to start successfully 

Explanation   Error occured while starting application

Recommended Action   See application logs for error, may require restarting the applicaiton
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStarted : LDAPSync process started on particular sync agreement  AgreementId [String]

Explanation   LDAPSync process started to sync user data on the configured agreement id

Recommended Action   No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-2-CiscoDirSyncProcessFailToStart : LDAPSync process failed to start on particular sync agreement  AgreementId [String]

Explanation   LDAPSync process failed to start on the configured agreement id

Recommended Action   See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessCompleted : LDAPSync process completed on particular sync agreement  AgreementId [String]

Explanation   LDAPSync process completed to sync user data on the configured agreement id

Recommended Action   No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStoppedManually : LDAPSync process stopped manually on particular sync agreement  AgreementId [String]

Explanation   LDAPSync process stopped manually on the configured agreement id

Recommended Action   No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDirSyncProcessStoppedAuto : LDAPSync process stopped automatically on particular sync agreement  AgreementId [String]

Explanation   LDAPSync process stopped automatically on the configured agreement id, it will be restarted automatically

Recommended Action   No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessFailedRetry : LDAPSync process failed on particular sync agreement  AgreementId [String] Reason [String]

Explanation   LDAPSync process failed to sync user data on the configured agreement id

Recommended Action   No action required. The sync process will automatic retry See application logs for details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessFailedNoRetry : LDAPSync process failed on particular sync agreement  AgreementId [String] Reason [String]

Explanation   LDAPSync process failed to sync user data on the configured agreement id

Recommended Action   See application logs for details, the applciaiton will try to sync again in the next scheduled time
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncProcessConnectionFailed : LDAPSync process failed to connect to LDAP server  AgreementId [String] LDAPHost [String] Reason [String]

Explanation   LDAPSync process failed to connect to LDAP host

Recommended Action   Please mae sure the LDAP server is online. If SSL is used, please make sure the required certificate is avaiable on local CM server. The applciaiton will automatically retry
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDirSyncDBAccessFailure : LDAPSync process failed to access local database  AgreementId [String] Reason [String]

Explanation   CiscoDirSync failied to access local database

Recommended Action   Please mae sure the local CallMamager database is working properly. The failed sync process will restart at the next scheduled time.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-DirSyncNoSchedulesFound : No schedules found in DB for directory synchronization  ScheduleTableName [String]

Explanation   No automatic LDAP directory synchronisation possible

Recommended Action   Check the DirSync configuration
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncScheduledTaskOver : Directory synchronization operation got over  SchedulerID [String] TaskID [String]

Explanation   Information of the directory synchronization started

Recommended Action   No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-DirSyncScheduledTaskTimeoutOccured : Timeout occured for directory synchronization task  SchedulerID [String] TaskID [String]

Explanation   Timeout occured for directory synchronization task

Recommended Action   Check the DirSync configuration
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduledTaskFailed : Directory synchronization task failed  SchedulerID [String] ErrorMessage [String]

Explanation   Directory synchronization task failed

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerFailedToGetDBSchedules : Failed to get directory synchronization schedules from DB  Message [String]

Explanation   Failed to get directory synchronization schedules from DB

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerInvalidEventReceived : Invalid event received by DirSync scheduler from database  Action [String] Message [String]

Explanation   Invalid event received by DirSync scheduler from database

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncInvalidScheduleFound : Invalid schedule read by DirSync scheduler from database  ScheduleID [String]

Explanation   Invalid schedule read by DirSync scheduler from database

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerFailedToRegisterDBEvents : DirSync scheduler failed to register DB notifications  ScheduleTable [String]

Explanation   Invalid schedule read by DirSync scheduler from database

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerEngineFailedToStart : DirSync scheduler engine failed to start  ScheduleTable [String]

Explanation   DirSync scheduler engine failed to start

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncSchedulerEngineStopped : DirSync scheduler engine stopped  DirSyncSchedulerVersion [String]

Explanation   DirSync scheduler engine stopped

Recommended Action   No action required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduleDeletionFailed : DirSync schedule deletion request failed  ScheduleID [String]

Explanation   DirSync schedule deletion request failed

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncNewScheduleInserted : New schedule inserted in the DirSync Scheduler Engine  ScheduleID [String]

Explanation   New schedule inserted in the DirSync Scheduler Engine

Recommended Action   No Action Required
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncScheduleUpdateFailed : DirSync schedule update request failed  ScheduleID [String]

Explanation   DirSync schedule deletion update failed

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFDBAccessFailure : DRF process failed to access local database  Reason [String]

Explanation   CiscoDirSync failied to access local database

Recommended Action   Please mae sure the local CallMamager database is working properly. The failed sync process will restart at the next scheduled time.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFMasterAgentStartFailure : DRF Master Agent was not able to start  Reason [String]

Explanation   DRF Master Agent might be down

Recommended Action   Check if the Master Agent is running or port 4040 is in use.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFLocalAgentStartFailure : DRF Local Agent was not able to start  Reason [String]

Explanation   DRF Local Agent might be down

Recommended Action   Check if the Local Agent is running or port 4343 is in use.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFLA2MAFailure : DRF LA to MA connection has some problems.  Reason [String]

Explanation   DRF LA to MA connection has some problems.

Recommended Action   Check if the Master Agent is up and the port is authourized.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFMA2LAFailure : DRF MA to LA connection has some problems.  Reason [String]

Explanation   DRF MA to LA connection has some problems.

Recommended Action   Check if the Local Agent is up and the port is authourized.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFBackupFailure : DRF Backup process has some problems.  Reason [String]

Explanation   DRF Backup process has some problems.

Recommended Action   Check if the disk is full or tape is not online.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFRestoreFailure : DRF Restore process has some problems.  Reason [String]

Explanation   DRF Restore process has some problems.

Recommended Action   Check if the disk is full or tape is not online.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-CiscoDRFUnknownMessage : DRF process has received an unknow message, and discard.  Reason [String]

Explanation   DRF process has received an unknow message, and discard.

Recommended Action   None.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFDeviceError : DRF process has the problem with device.  Reason [String]

Explanation   DRF process has the problem with device.

Recommended Action   Check if the proper device has been defined in the DB.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDRFInternalProcessFailure : DRF internal process has some problems.  Reason [String]

Explanation   DRF internal process has some problems.

Recommended Action   Check the reason, and restart Master Agent.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDRFHistory : DRF History Report.  Reason [String]

Explanation   DRF History Report.

Recommended Action   None.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-BPSServerMismatch : Current server is not the designated BPSServer 

Explanation   Cisco Bulk provisioning service was started on a server other than the designated BPSServer

Recommended Action   Check BPSServer value for Cisco Bulk Provisioning service from Service -> Service Parameters page and start Cisco Bulk Provisioning Service on the designated BPSServer. See application log for more details
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoDhcpdFailure : DHCP Daemon stop running.  Reason [String]

Explanation   DHCP Daemon can't be brought up due to configuration error or crashed when it's running

Recommended Action   Check application log for error message cand correct the configuration. May require restarting the application if nothing found during the previous steps
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-CiscoDhcpdRestarted : DHCP Daemon restarted.  Reason [String]

Explanation   DHCP Daemon restarted successfully.

Recommended Action   None.
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseManagerDown : License Manager Down  Reason [String]

Explanation   License Manager down - license provisioning will fail

Recommended Action   Restart License Manager service on specified node
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-CiscoLicenseOverDraft : Overdraft licenses in use  Reason [String]

Explanation   Overdraft licenses in use

Recommended Action   None
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-1-CiscoLicenseApprochingLimit : License units consumption approaching its authorized limit  Reason [String]

Explanation   License units consumption approaching its authorized limit

Recommended Action   None
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseRequestFailed : License Request Unsuccessful  Reason [String]

Explanation   License Manager cannot fulfill the license request

Recommended Action   See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseDataStoreError : License Database error  Reason [String]

Explanation   License application cannot fulfill the request - database error

Recommended Action   See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseInternalError : Licensing Internal Error  Reason [String]

Explanation   License application internal error

Recommended Action   See application logs for error
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseFileError : License File Error  Reason [String]

Explanation   Invalid or tampered license file

Recommended Action   See application logs, verify that the license file is proper
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-4-CiscoLicenseExpiring : License Expiring 

Explanation   The license feature is going to expire shortly.

Recommended Action   Contact Cisco TAC for Licenses
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-CiscoLicenseExpired : License Expired 

Explanation   the license feature has already expired.

Recommended Action   Contact Cisco TAC for Licenses
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-3-DirSyncSchedulerFailedToUpdateNextExecTime : Scheduler failed to update next execution time  Message [String]

Explanation   Scheduler failed to update next execution time

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncScheduleInsertFailed : DirSync schedule insertion failed  ScheduleID [String]

Explanation   DirSync schedule insertion failed

Recommended Action   Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-TOMCATAPPLICATIONS-6-DirSyncSchedulerEngineStarted : DirSync scheduler engine started  DirSyncSchedulerVersion [String]

Explanation   DirSync scheduler engine started

Recommended Action   No action required
Error Message

CCM_RTMT-RTMT-3-RTMT-ERROR-ALERT : This alert is generated by RTMT AlertMgr.  Alert Name [String] Alert Detail [String]

Explanation   This alert is generated by RTMT AlertMgr. See Alert Detail for explanation.

Recommended Action   See Alert Detail for recommended action.
Error Message

CCM_TCT-LPMTCT-3-LogPartitionLowWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured low water mark.  UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation   The percentage of used disk space in the log partition has exceeded the configured low water mark. There is no files to be purged under such a situation.

Recommended Action   Check if the configured low water mark for used disk space in the log partition is too low. And also please examine each application trace log files and clean up those that are too old and too bbig before the used disk space exceeds the high water mark.
Error Message

CCM_TCT-LPMTCT-3-LogPartitionHighWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured high water mark.  UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation   The percentage of used disk space in the log partition has exceeded the configured high water mark. Some core file or log files are purged until the percentage of used disk space in the log partition is below the configured low water mark.

Recommended Action   Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_TCT-LPMTCT-6-LogFileSearchStringFound : The search string has been found in the log file.  SearchString [String]

Explanation   Trace Collection Tool has found the search string in the log file.

Recommended Action   Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_TCT-LPMTCT-6-LogCollectionJobLimitExceeded : The number of Log Collection Jobs have excceded the allowed limit  JobType [String]

Explanation   Trace Collection Tool has found the search string in the log file.

Recommended Action   Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_TCT-LPMTCT-3-ScheduledCollectionError : An error occurred while executing scheduled collection.  JobID [String] Reason [String]

Explanation   Scheduled collection encountered an error during execution.

Recommended Action   Review configuration for scheduled collection job under Job Status window.
Error Message

CCM_TCT-LPMTCT-3-CoreDumpFileFound : The new core dump file(s) have been found in the system.  TotalCoresFound [String] CoreDetails [String] Core1 [String] Core2 [String] Core3 [String] Core4 [String] Core5 [String] Core6 [String]

Explanation   There are new core dump file(s) found in the system.

Recommended Action   Use Trace and Log Central to collect the new core file(s) and the corresponding service's last trace log files, run gdb to get the back trace of each core file for further debugging.
Error Message

CCM_LPM-LPMTCT-3-LogPartitionLowWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured low water mark.  UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation   The percentage of used disk space in the log partition has exceeded the configured low water mark. There is no files to be purged under such a situation.

Recommended Action   Check if the configured low water mark for used disk space in the log partition is too low. And also please examine each application trace log files and clean up those that are too old and too bbig before the used disk space exceeds the high water mark.
Error Message

CCM_LPM-LPMTCT-3-LogPartitionHighWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured high water mark.  UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation   The percentage of used disk space in the log partition has exceeded the configured high water mark. Some core file or log files are purged until the percentage of used disk space in the log partition is below the configured low water mark.

Recommended Action   Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_LPM-LPMTCT-6-LogFileSearchStringFound : The search string has been found in the log file.  SearchString [String]

Explanation   Trace Collection Tool has found the search string in the log file.

Recommended Action   Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_LPM-LPMTCT-6-LogCollectionJobLimitExceeded : The number of Log Collection Jobs have excceded the allowed limit  JobType [String]

Explanation   Trace Collection Tool has found the search string in the log file.

Recommended Action   Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_LPM-LPMTCT-3-ScheduledCollectionError : An error occurred while executing scheduled collection.  JobID [String] Reason [String]

Explanation   Scheduled collection encountered an error during execution.

Recommended Action   Review configuration for scheduled collection job under Job Status window.
Error Message

CCM_LPM-LPMTCT-3-CoreDumpFileFound : The new core dump file(s) have been found in the system.  TotalCoresFound [String] CoreDetails [String] Core1 [String] Core2 [String] Core3 [String] Core4 [String] Core5 [String] Core6 [String]

Explanation   There are new core dump file(s) found in the system.

Recommended Action   Use Trace and Log Central to collect the new core file(s) and the corresponding service's last trace log files, run gdb to get the back trace of each core file for further debugging.
Error Message

CiscoUnifiedPresence-CUP-6-TestAlarmInformational : Testing INFORMATIONAL_ALARM  

Explanation   Test Alarm

Recommended Action   No action required.
Error Message

CiscoUnifiedPresence-CUP-0-TestAlarmEmergency : Testing EMERGENCY_ALARM  

Explanation   Test Alarm

Recommended Action   No action required.
Error Message

CiscoUnifiedPresence-CUP-1-TestAlarmAlert : Testing ALERT_ALARM  

Explanation   Test Alarm

Recommended Action   No action required.
Error Message

CiscoUnifiedPresence-CUP-2-TestAlarmCritical : Testing CRITICAL_ALARM  

Explanation   Test Alarm

Recommended Action   No action required.
Error Message

CiscoUnifiedPresence-CUP-7-TestAlarmDebug : Testing DEBUG_ALARM  

Explanation   Test Alarm

Recommended Action   No action required.
Error Message

CiscoUnifiedPresence-CUP-3-TestAlarmError : Testing ERROR_ALARM  

Explanation   Test Alarm

Recommended Action   No action required.
Error Message

CiscoUnifiedPresence-CUP-5-TestAlarmNotice : Testing NOTICE_ALARM  

Explanation   Test Alarm

Recommended Action   No action required.
Error Message

CiscoUnifiedPresence-CUP-4-TestAlarmWarning : Testing WARNING_ALARM  

Explanation   Test Alarm

Recommended Action   No action required.
Error Message

CiscoUnifiedPresence-CUP-4-ThreadCounterUpdateStopped : The current total number of processes or threads have exceeded the maximum number of tasks. This situation could indicate some process is leaking or some process has thread leaking. SystemAccess will have to stop thread counter updating to avoid CPU pegging and only provide process counter information for up to the maximum number of processes.  NumberOfProcesses [String] NumberOfThreads [String] Reason [String] ProcessWithMostInstances [String] ProcessWithMostThreads [String]

Explanation   The current total number of processes or threads have exceeded the maximum number of tasks. This situation could indicate some process is leaking or some process has thread leaking. When this situation happens, SystemAccess will have to stop thread counter updating to avoid CPU pegging and only provide process counter information for up to the maximum number of processes.

Recommended Action   Investigate the cause of too many running processes or threads.
Error Message

CiscoUnifiedPresence-CUP-6-ThreadCounterUpdateResumed : The current total number of processes or threads now are less than the maximum number of tasks. SystemAccess will resume thread counter updating and provide a full list of process counter information.  NumberOfProcesses [String] NumberOfThreads [String] Reason [String]

Explanation   The current total number of processes or threads now are less than the maximum number of tasks. SystemAccess will resume thread counter updating and provide a full list of process counter information.

Recommended Action   None.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFMasterAgentStartFailure : DRF Master Agent was unable to start because it was unable to open port 4040.  Reason [String]

Explanation   DRF Master Agent was unable to start because it was unable to open port 4040.

Recommended Action   Check if port 4040 is not already in use.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFLocalAgentStartFailure : DRF Local Agent was not able to start because it was unable to open port 4343.  Reason [String]

Explanation   DRF Local Agent was not able to start because it was unable to open port 4343.

Recommended Action   Check if port 4343 is not already in use.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFLA2MAFailure : DRF Local Agent is not able to connect to Master Agent.  Reason [String]

Explanation   DRF Local Agent is not able to connect to Master Agent.

Recommended Action   Check if the Master Agent is up and the port is authorized.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFMA2LAFailure : Master Agent was unable to send a backup/restore request to the local agent.  Reason [String]

Explanation   Master Agent was unable to send a backup/restore request to the local agent.

Recommended Action   Restart the corresponding local agents and the master agent.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFBackupFailure : Cisco DRF Backup process failed.  Reason [String]

Explanation   DRF Backup process encountered errors.

Recommended Action   Check if /common/drf does have required permission/enough space for DRF user. Check logs for further details.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFRestoreFailure : DRF Restore process failed.  Reason [String]

Explanation   DRF Restore process encountered errors.

Recommended Action   Check if /common/drf does have required permission/enough space for DRF user. Check logs for further details.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFBackupDeviceError : DRF Backup process is failed due to backup device error.  Reason [String]

Explanation   DRF Backup process is failed due to backup device error.

Recommended Action   Check if the proper device has been specified in the DRF configurations.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFTapeDeviceError : DRF is unable to access tape device.  Reason [String]

Explanation   DRF is unable to access tape device.

Recommended Action   Check if tape drive is working properly and it contains a valid tape.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFInternalProcessFailure : DRF internal process has encountered an error.  Reason [String]

Explanation   DRF internal process has encountered an error.

Recommended Action   Check DRF logs for details.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFRestoreInternalError : DRF Restore operation has encountered an error. Restore cancelled internally.  Reason [String]

Explanation   DRF Restore operation has encountered an error. Restore cancelled internally.

Recommended Action   Check DRF logs for details.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFMABackupComponentFailure : DRF was unable to backup at least one component.  Reason [String]

Explanation   DRF requested a component to backup its' data. However, there was an error during the backup process and the component was not backed up.

Recommended Action   Please check the component backup logs and contact support if needed.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFMARestoreComponentFailure : DRF was unable to restore at least one component.  Reason [String]

Explanation   DRF requested a component to restore its' data. However, there was an error during the restore process and the component was not restored.

Recommended Action   Please check the component restore logs and contact support if needed.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFMABackupNodeDisconnect : The node being backed up disconnected from the Master Agent prior to being fully backed up.  Reason [String]

Explanation   The DRF Master Agent was running a backup operation on a CCM cluster, when one of the nodes disconnected before the backup operation was completed.

Recommended Action   Please check the computer that disconnected during backup. If the computer was accidentally shutdown, restart the backup.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFNoRegisteredComponent : No registered components available, backup failed.  Reason [String]

Explanation   DRF backup failed since no registered components are available.

Recommended Action   Ensure at least one component is registered before attempting a backup.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFNoRegisteredFeature : No feature selected for backup.  Reason [String]

Explanation   No feature selected for backup

Recommended Action   Ensure at least one feature is configured before attempting a backup.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFMARestoreNodeDisconnect : The node being restored disconnected from the Master Agent prior to being fully restored.  Reason [String]

Explanation   The DRF Master Agent was running a restore operation on a CCM cluster, when one of the nodes disconnected before the restore operation was completed.

Recommended Action   Please check the computer that disconnected during restore. If the computer was accidentally shutdown, restart the restore.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFSftpFailure : DRF sftp operation has failed.  Reason [String]

Explanation   DRF sftp operation has failed.

Recommended Action   Ensure that the destination server is available, has appropriate permissions and sftp daemon is running.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFRegistrationFailure : DRF Registration operation failed.  Reason [String]

Explanation   DRF Registration operation failed.

Recommended Action   DRF Registration failed for a component due to some internal error. Check the DRF logs and contact support if needed.
Error Message

CiscoUnifiedPresence-CUP-3-CiscoDRFBackupCancelInternalError : DRF Backup operation has encountered an error. Backup cancelled internally.  Reason [String]

Explanation   DRF Backup operation has encountered an error. Backup cancelled internally.

Recommended Action   Check DRF logs for details.
Error Message

CiscoUnifiedPresence-CUP-4-CiscoDRFLogDirAccessFailure : DRF couldn't access the log directory.  Reason [String]

Explanation   DRF couldn't access the log directory.

Recommended Action   Ensure that the DRF user has required permission/enough space on /var/log/active/platform/drf/log.
Error Message

CiscoUnifiedPresence-CUP-4-CiscoDRFComponentDeRegistered : DRF succesfully de-registered the requested component.  Reason [String]

Explanation   DRF succesfully de-registered the requested component.

Recommended Action   Ensure that the component deregistered is not needed for further backup/restore operation.
Error Message

CiscoUnifiedPresence-CUP-4-CiscoDRFDeRegistrationFailure : DRF de-registration request for a component failed.  Reason [String]

Explanation   DRF de-registration request for a component failed.

Recommended Action   Please check the DRF logs and contact support if needed.
Error Message

CiscoUnifiedPresence-CUP-4-CiscoDRFDeRegisteredServer : DRF automatically de-registered all the components for a server.  Reason [String]

Explanation   /etc/hosts file doesn't have an entry for that server. This server might have got deleted from CCM cluster.

Recommended Action   Nothing.
Error Message

CiscoUnifiedPresence-CUP-4-CiscoDRFSchedulerDisabled : DRF Scheduler is disabled because no configured features available for backup.  Reason [String]

Explanation   DRF Scheduler is disabled because no configured features available for backup.

Recommended Action   Ensure at least one feature is configured for the scheduled backup to run.
Error Message

CiscoUnifiedPresence-CUP-6-CiscoDRFComponentRegistered : DRF Succesfully Registered the requested component.  Reason [String]

Explanation   DRF Succesfully Registered the requested component.

Recommended Action   Ensure that the registered component is needed for backup/restore operation.
Error Message

CiscoUnifiedPresence-CUP-6-CiscoDRFSchedulerUpdated : DRF Scheduled backup configurations is updated automatically due to feature DeRegistration.  Reason [String]

Explanation   DRF Scheduled backup configurations is updated automatically due to feature DeRegistration.

Recommended Action   Ensure that the new configurations is appropriate one for the backup/restore operation.
Error Message

CUP_CA-GENERIC-3-EspConfigAgentMemAllocError : EspConfigAgent could not allocate memory  Location [String]

Explanation   EspConfigAgent could not allocate memory

Recommended Action   Verify the memory on the system
Error Message

CUP_CA-GENERIC-3-EspConfigAgentFileWriteError : EspConfigAgent could not write to a file  Reason [String]

Explanation   EspConfigAgent could not write to a file

Recommended Action   Check file system status
Error Message

CUP_CA-GENERIC-3-EspConfigAgentSharedMemoryStaticRouteError : EspConfigAgent could not access static route shared memory 

Explanation   EspConfigAgent could not access static route shared memory

Recommended Action   Check memory/shared memory status
Error Message

CUP_SIPD-GENERIC-6-ESPStarted : Cisco Unified Presence SIP Proxy: A Child Process Has Been Started.  ESP Version [String]

Explanation   Cisco Unified Presence SIP Proxy: a child process started successfully.

Recommended Action   No actions needed
Error Message

CUP_SIPD-GENERIC-2-ESPStopped : Cisco Unified Presence SIP Proxy: A Child Process Has Been Stopped.  ESP Version [String]

Explanation   Cisco Unified Presence SIP Proxy: a child process stopped.

Recommended Action   Check the syslog for Alarms, if it's not stopped by admin
Error Message

CUP_SIPD-GENERIC-2-ESPSharedMemCreateFailed : Failed to Create Shared Memory. 

Explanation   Failed to create shared memory segments while trying to initialize tables.

Recommended Action   Check the available shared memory on the system and check the trace log file for detailed error message.
Error Message

CUP_SIPD-GENERIC-2-ESPSharedMemSetPermFailed : Failed to Set Permissions on Shared Memory. 

Explanation   Failed to set permissions on shared memory segments while trying to initialize tables.

Recommended Action   Check the shared memory on the system and talk to your system administrator.
Error Message

CUP_SIPD-GENERIC-2-ESPSharedMemAllocFailed : Failed to Allocate Shared Memory.  MySQL [String]

Explanation   Failed to allocate shared memory segments while trying to initialize tables.

Recommended Action   Check the shared memory on the system and talk to your system administrator.
Error Message

CUP_SIPD-GENERIC-3-ESPConfigError : SIP Configuration Error.  SharedMemorySize [String] NumberOfVsa [String] ENUM [String] NumberExpansion [String] NumberServices [String] Registry [String] Routing [String] Radius [String] RAS [String] RPMS [String] MethodRouting [String]

Explanation   This could be format error, invalid value, etc.

Recommended Action   Check the configuration file: sipd.conf
Error Message

CUP_SIPD-GENERIC-3-ESPConfigNotFound : SIP Configuration Not Found.  SipModule [String] SipAuthenModule [String] SipEnum [String] SipNumExpand [String] SipNumServices [String] SipRegistry [String] SipRouting [String] SipAcct [String] SipRpms [String] SipPrivacy [String] SipMethodRoute [String]

Explanation   SIP Configuration for a particular module not found.

Recommended Action   Check the configuration file: sipd.conf
Error Message

CUP_SIPD-GENERIC-3-ESPCreateLockFailed : Failed to Create a lock file. 

Explanation   Failed to Create a lock file.

Recommended Action   Check the Trace file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPSocketError : Network socket errors.  Radius [String] RAS [String]

Explanation   It could be failed to open a network socket, bind to the socket, get socket address, etc.

Recommended Action   Check the Trace file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPRadiusError : Radias related Error  RadiasError [String]

Explanation   Radias Error: Undefined vendor specific attribute id.

Recommended Action   Check the configuration file: sipd.conf
Error Message

CUP_SIPD-GENERIC-3-ESPStatsLogFileOpenFailed : Failed to open stats log file. 

Explanation   SIP stats log file can not be opened.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPStatsInitFailed : ESP SIPStatsInit(ESP) failed. 

Explanation   Failed to initialize the Performance Interface.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPMallocFailure : Failed to allocate memory.  SIPProtocol [String] NumberExpansion [String] SipRegistry [String] SipRouting [String] RAS [String] RPMS [String]

Explanation   Failed to allocate memory.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPWrongIPAddress : Wrong IP address provided.  ProxyIPAddrTab [String] IPAddrNotMine [String] DNSReturnedBadIP [String] ProxyLoopbackIPA [String] InvalidRASIPAddr [String] InvalidRPMSIPAddr [String]

Explanation   Wrong IP address provided.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPWrongHostName : Wrong host name. 

Explanation   It could be an invalid IP, unresolvable hostname.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPMySQLConnectionError : MySQL connection(s) failed..  MySQPError [String]

Explanation   MySQL connection(s) failed. It could be failed connections, lost connections and failed to reconnect.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPPassedParamInvalid : Invalid parameter passed in.  MySQL [String] ENUM [String] NumberExpansion [String] RAS [String]

Explanation   Invalid parameters could be NULL pointers.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPNumsvRouteError : Number services route related error.  NumberServicesRoute [String]

Explanation   Number services route related error.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPConnectToProvisioningServer : Failed to connect to Provisioning Server. 

Explanation   Failed to connect to Provisioning Server.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPNAPTRInvalidRecord : NAPTR Record format Error.  ENUM [String]

Explanation   It could be invalid flag fields, missing deliminator, etc..

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPASNLibInitError : Fialed to initialize ASN encode/decode libraries. 

Explanation   Fialed to initialize ASN encode/decode libraries.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPE164Error : E.164 number related errors.  RAS [String]

Explanation   It could be NULL E.164 number, E.164 number not received in mesages.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPRASSendMessageFailed : Failed to send RAS message.  RAS [String]

Explanation   Failed to send RAS message.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPVirtualProxyError : Virtual_Proxy_Domain related error. 

Explanation   Virtual_Proxy_Domain related error.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPRegistryError : Sip Registry Failed.  InvalidContact [String] ExceedMax [String]

Explanation   Cannot add registration.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPRegistryInitFailed : Sip Registry Failed to Initialize.  RegistryInit [String]

Explanation   It could be sip_init_registry_interface or sip_init_child_registry_interface failes.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPRegistryLockFailed : SIP lock registry failed. 

Explanation   SIP lock registry failed.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPRoutingError : SIP Route Interface related error.  ExceedMax [String]

Explanation   SIP Route Interface related error.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPRouteInitFailed : SIP Route Interface initialization failed.  RoutingInit [String]

Explanation   SIP Route Interface initialization failed.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPRouteLockFailed : Failed to lock the Routing Information Base. 

Explanation   Failed to lock the Routing Information Base.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-ESPSIPURLWrong : Wrong SIP URL. 

Explanation   Wrong SIP URL.

Recommended Action   Check the SIP request / response.
Error Message

CUP_SIPD-GENERIC-2-IPPMStopped : Cisco IP Phone Messenger Stopped.  IPPM Version [String]

Explanation   IPPM service stopped.

Recommended Action   Check the syslog for Alarms, if it's not stopped by admin
Error Message

CUP_SIPD-GENERIC-3-IPPMSCBFindFailed : SCB find failed.  SCBFindFailure [String]

Explanation   find_scb() returned NULL - SCB find failed.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-IPPMSCBGetFailed : SCB get/create failed.  SCBGetFailure [String]

Explanation   tcbtable_acquire_tcb() returned NULL - SCB get/create failed.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-UASCBFindFailed : SCB find failed.  SCBFindFailure [String]

Explanation   find_scb() returned NULL - SCB find failed.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-UASCBGetFailed : SCB get/create failed.  SCBGetFailure [String]

Explanation   tcbtable_acquire_tcb() returned NULL - SCB get/create failed.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-3-IPPMSCBInitFailed : SCB init failed. 

Explanation   SCB init failed.

Recommended Action   NONE
Error Message

CUP_SIPD-GENERIC-3-IPPMReadConnectionError : Read Data From Connection failed.  NonSupported [String]

Explanation   Read Data From Connection failed.

Recommended Action   Check the Trace log file for details.
Error Message

CUP_SIPD-GENERIC-6-CTIGWStarted : Cisco CTIGW started. 

Explanation   Cisco CTIGW started.

Recommended Action   NONE
Error Message

CUP_SIPD-GENERIC-6-CTIGWStopped : Cisco CTIGW stopped. 

Explanation   Cisco CTIGW stopped.

Recommended Action   NONE
Error Message

CUP_SIPD-GENERIC-6-CTIGWRestarted : Cisco CTIGW restarted. 

Explanation   Cisco CTIGW restarted.

Recommended Action   NONE
Error Message

CUP_SIPD-GENERIC-4-CTIGWModuleNotEnabled : Cisco CTIGW module is not configured/enabled. 

Explanation   Try to handle a SIP message (request/response) while CTIGW is not enabled.

Recommended Action   Configure/Enable CTIGW
Error Message

CUP_SIPD-GENERIC-6-CTIGWConnectionRestarted : CTI Connection Restarted. 

Explanation   CTI/QBE Connection re-started.

Recommended Action   None
Error Message

CUP_SIPD-GENERIC-2-CTIGWProviderDown : CTI Provider is Down. 

Explanation   Try to handle a SIP message (request/response) while CTI provider is down.

Recommended Action   Check the connection to the configured CCM nodes and if CTI manager is enabled.
Error Message

CUP_SIPD-GENERIC-4-CTIGWUserNotLicenced : User has no license. 

Explanation   User failed to authorized due to no license.

Recommended Action   Check CTIGW licence and user configuration.
Error Message

CUP_SIPD-GENERIC-4-CTIGWUserNotAuthorized : User not authorized by CTI Gateway. 

Explanation   User failed to authorized due to wrong device and/or Line DN.

Recommended Action   Check settings on user, device associated with user, or MOC configuration.
Error Message

CUP_SIPD-GENERIC-2-CTIGWProviderFailedToOpen : CTI Provider failed to open. 

Explanation   CTI Provider failed to open due to configuration error.

Recommended Action   Check CCM address, Application User/Password and CTI configured CTI privileges.
Error Message

CUP_SIPD-GENERIC-3-CTIGWQBEFailedRequest : QBE Request failed. 

Explanation   CTI Gateway received a failed response to a request.

Recommended Action   Check the Trace file for details.
Error Message

CUP_SIPD-GENERIC-3-CTIGWSystemError : CTI Gateway System Errors.  CSTA [String] Internal Errors [String] General Errors [String]

Explanation   CTI Gateway System Errors.

Recommended Action   Check the Trace file for details.
Error Message

CUP_SIPD-GENERIC-2-CALBackendCalDisc : Connection to Backend calendar is broken or disconnected 

Explanation   Connection to Microsoft Xchange Server lost. Meeting Information will not be available.

Recommended Action   Diagnose trace files for cause details.
Error Message

CUP_SIPD-GENERIC-2-CALMtngPlSvrDisc : Connection to MeetingPlace server is broken or disconnected 

Explanation   Connection to MeetingPlace server is lost. Callback functionality will not be available.

Recommended Action   Diagnose trace files for cause details.
Error Message

CUP_SIPD-GENERIC-6-CALBackendCalConn : Connection to Backend calendar is established 

Explanation   Connection to the Backend calendar is established

Recommended Action   None
Error Message

CUP_SIPD-GENERIC-6-CALMtngPlSvrConn : Connection to MeetingPlace server is established 

Explanation   Connection to the MeetingPlace server is established

Recommended Action   None
Error Message

CUP_SIPD-GENERIC-2-CALExchangeTrustCertReadFailure : Proxy can't read exchange server root trust cert 

Explanation   Proxy can't read exchange server root trust cert

Recommended Action   Reload Exchange server root certificate and re-start Proxy. Make sure PE backend GW configuration is correct.
Error Message

CUP_SIPD-GENERIC-2-CALMtngPlTrustCertReadFailure : >Proxy can't read Meeting place server root trust cert 

Explanation   Proxy can't read Meeting place server root trust cert

Recommended Action   Reload Meeting place server root certificate and re-start Proxy. Make sure IPPM Meeting Place configuration is correct
Error Message

CUP_SIPD-GENERIC-2-CALMtngPlSystemFailure : >Proxy can't decrypt user's Meeting Place password 

Explanation   Proxy can't decrypt user's Meeting Place password

Recommended Action   Reconfigure user's MP password
Error Message

CUP_SOAP-GENERIC-3-UpccnDbConnectionError : UPCCN can not be connected to EPAS Database Monitor service. 

Explanation   The UPCCN connection to the EPAS Database Monitor service is unavailable.

Recommended Action   Verify database and database monitor processes are running and not reporting errors.
Error Message

CUP_SOAP-GENERIC-3-UpccnDbNotifyError : The UPCCN received an unrecognizable change notification from the EPAS Database Monitor service. 

Explanation   The UPCCN received an unrecognizable change notification from the EPAS Database Monitor service.

Recommended Action   Verify database and database monitor processes are running and not reporting errors
Error Message

CUP_SOAP-GENERIC-3-UpccnEspConnectionError : The UPCCN connection to the ESP service is unavailable. 

Explanation   The UPCCN connection to the ESP service is unavailable.

Recommended Action   Verify the ESP service is running and not reporting errors
Error Message

CUP_SOAP-GENERIC-3-UpccnCNThresholdExceeded : The rate at which the UPCCN receives change notifications from the EPAS DB has exceeded a threshold 

Explanation   The rate at which the UPCCN receives change notifications from the EPAS DB has exceeded a threshold.

Recommended Action   None
Error Message

CUP_SA-GENERIC-2-CUPSyncAgentAXLConnectionFailed : Cisco Unified Presence Sync Agent failed authentication 

Explanation   Cisco Unified Presence Sync Agent failed authentication. This could be due to an invalid AXL userid/password, or the Cisco AXL Web service may not be running.

Recommended Action   Verify that the Cisco AXL Web service is activated and started. Verify AXL userid and password. Restart the Cisco Unified Presence Sync Agent service.
Error Message

CCM_TOMCAT_APPS-LOGIN-4-AuthenticationFailed : Authentication failed for login attempt.  IP Address/Hostname of host attempting to login [String] Date and Time when the failed login is attempted [String] User ID that experienced a failed login attempt [String]

Explanation   Authentication failure for login attempt is detected.

Recommended Action   If this event happens repeatedly, investigate the source of the failed login attempts.
Error Message

CUP_ICSA-GENERIC-2-CUPInterclusterSyncAgentAXLConnectionFailed : Cisco UP Intercluster Sync Agent failed authentication  Peer Hostname/IP [String]

Explanation   Cisco UP Intercluster Sync Agent failed authentication to remote cluster. This could be due to an invalid AXL userid/password, or the Cisco AXL Web service may not be running on the peer CUP cluster.

Recommended Action   Verify that the Cisco AXL Web service is activated and started on the peer. Verify AXL userid and password. Go to CUP Intercluster Peer screen and force manual sync of peer.
Error Message

CUP_ICSA-GENERIC-2-CUPInterclusterSyncAgentPeerSyncFailed : Cisco UP Intercluster Sync Agent failed to successfuly sync remote peer data  Peer Hostname/IP [String] Message [String]

Explanation   Cisco UP Intercluster Sync Agent failed to successfully sync remote user location data from the peer.

Recommended Action   Verify that the peer is not the local cluster IP.
Error Message

CUP_ICSA-GENERIC-2-CUPInterclusterSyncAgentFailedToSendCN : Cisco UP Intercluster Sync Agent failed to successfuly send change notification to remote cluster  Peer Hostname/IP [String]

Explanation   Cisco UP Intercluster Sync Agent failed to successfully send change notification to remote cluster.

Recommended Action   Verify that the remote cluster AXL service is activate. Verify that the Administrator username/password are correct.