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Disaster Recovery System Administration Guide Release 1.0(2)

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Disaster Recovery System Administration Guide Release 1.0(2)

Table Of Contents

Disaster Recovery System Administration Guide Release 1.0(2)

What is the Disaster Recovery System?

Quick-Reference Tables for Backup and Restore Procedures

Backup Quick Reference

Restore Quick Reference

Supported Features and Components

System Requirements

How to Access the Disaster Recovery System

Master Agent Duties and Activation

Duties That the Master Agent Performs

Local Agents

Duties That Local Agents Perform

Configuring Features to Back Up

Configuring a Storage Location

Configuring a Backup Schedule

Starting a Manual Backup

Checking Backup Status

Checking the Status of the Current Backup Job

Restoring a Backup File

Restoring a Cluster

Restoring the First Node

Restoring Subsequent Cluster Nodes

Viewing the Restore Status

Viewing the Backup and Restore History

Backup History

Restore History

Trace Files

Command Line Interface

Error Messages

Related Documentation

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Disaster Recovery System Administration Guide Release 1.0(2)


The Disaster Recovery System Administration Guide provides an overview of the Disaster Recovery System, describes how to use the Disaster Recovery System, and provides procedures for completing various backup-related tasks and restore-related tasks. This guide serves as a reference and procedural guide that is intended for users of Cisco Unified CallManager and other Cisco IP telephony applications.

This document includes the following topics:

What is the Disaster Recovery System?

Quick-Reference Tables for Backup and Restore Procedures

Supported Features and Components

System Requirements

How to Access the Disaster Recovery System

Master Agent Duties and Activation

Local Agents

Configuring Features to Back Up

Configuring a Storage Location

Configuring a Backup Schedule

Starting a Manual Backup

Checking Backup Status

Restoring a Backup File

Restoring a Cluster

Viewing the Backup and Restore History

Trace Files

Command Line Interface

Error Messages

Related Documentation

What is the Disaster Recovery System?

The Disaster Recovery System (DRS), which can be invoked from Cisco Unified Presence Server 1.0 Administration, provides full data backup and restore capabilities for all servers in a Cisco Unified Presence Server cluster. The Disaster Recovery System allows you to perform regularly scheduled automatic or user-invoked data backups. DRS supports only one backup schedule at a time.

The Cisco Disaster Recovery System performs a cluster-level backup, which means that it collects backups for all servers in a Cisco Unified Presence Server cluster to a central location and archives the backup data to physical storage device.

When performing a system data restoration, you can choose which nodes in the cluster you want to restore.

The Disaster Recovery System includes the following capabilities:

A user interface for performing backup and restore tasks.

A distributed system architecture for performing backup and restore functions.

A scheduling engine to initiate tasks at user-specified times.

Archive backups to a physical tape drive or remote sftp server.

The Disaster Recovery System contains two key functions, Master Agent (MA) and Local Agent (LA). The Master Agent coordinates backup and restore activity with all the Local Agents.

The system automatically activates both the Master Agent and the Local Agent on all nodes in the cluster. However, you can only access the Master Agent functions on the first node of the cluster.

Quick-Reference Tables for Backup and Restore Procedures

The following tables provide a quick reference for the backup and restore procedures.

Backup Quick Reference

Table 1 provides a quick, high-level reference to the major steps, in chronological order, that you must perform to do a backup procedure by using the Disaster Recovery System.

Table 1 Major Steps for Performing a Backup Procedure 

Action
Reference

Configure Features to Back Up—Before you can run a backup job, you must choose the features that you want to back up.

"Configuring Features to Back Up" section

Configure a Storage Location—You must choose the physical location where you want to store the backup file.

"Configuring a Storage Location" section

Configure a Scheduled Backup or start a Manual Backup—You can perform an immediate manual backup or configure a regularly scheduled backup for the cluster.

Note Either a manual or a scheduled backup backs up the whole cluster.

To configure a scheduled backup, see "Configuring a Backup Schedule" section.

To start a manual backup, see "Starting a Manual Backup" section.

Check the Status of the Backup—While a backup is running, you can check the status of the current backup job.

"Checking Backup Status" section


Restore Quick Reference

Table 2 provides a quick, high-level reference to the major steps, in chronological order, that you must perform to do a restore procedure by using the Disaster Recovery System.

Table 2 Major Steps for Performing a Restore Procedure

Action
Reference

Choose Storage Location—You must first choose the storage location from which you want to restore a backup file.

"Restoring a Backup File" section

Choose the Backup File—From a list of available files, choose the backup file that you want to restore.

"Restoring a Backup File" section

Choose Features—From the list of available features, choose the features that you want to restore.

"Restoring a Backup File" section

Choose Nodes—If the feature was backed up from multiple nodes, you must choose the nodes that you want to restore.

"Restoring a Backup File" section

Check the Status of the Restore—While the restore process is running, you can check the status of the current restore job.

"Viewing the Restore Status" section


Supported Features and Components

For the Cisco Unified Presence Server 1.0 release, you can back up and restore the following features. For each feature that you choose, the system backs up all of its subcomponents automatically.

DATABASE

CUPS

System Requirements

Make sure that Cisco Unified Presence Server 1.0 is running on all servers in the cluster.

How to Access the Disaster Recovery System

To access the Disaster Recovery System, choose Disaster Recover System from the Navigation menu in the upper, right corner of Cisco Unified Presence Server Administration window. Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.


Note You set the Administrator username and password during Cisco Unified Presence Server installation, and you can change the Administrator password or set up a new Administrator account by using the Command Line Interface (CLI). Refer to the Cisco Unified Communications Operating System Administration Guide for more information.


Master Agent Duties and Activation

The system automatically activates the Master Agent on all nodes in the cluster, but you can only access the Master Agent functions from the first node or publisher server.

Duties That the Master Agent Performs

The Master Agent (MA) performs the following duties:

The MA stores systemwide component registration information.

The MA maintains a complete set of scheduled tasks in the Cisco Unified Presence Server database. When it receives updates from the user interface, the MA sends executable tasks to the applicable Local Agents, as scheduled. (Local Agents execute immediate-backup tasks without delay.)

You access the MA through the Disaster Recovery System user interface to perform activities such as scheduling backups, adding a new backup task for a specific server or a defined cluster, updating or reviewing an existing entry, displaying status of executed tasks, and performing system restoration.

The MA stores backup sets on a locally attached tape drive or a remote network location.

Local Agents

Each server in a Cisco Unified Presence Server cluster, including the server that contains the Master Agent, must have its own Local Agent to perform backup and restore functions for its server.


Note By default, a Local Agent automatically gets activated on each node of the cluster.


Duties That Local Agents Perform

The Local Agent runs backup and restore scripts on each node in the cluster.

Configuring Features to Back Up

Before you can schedule or start a backup job, you must configure the features that you want to back up. Perform the following steps to choose the features that you want to back up.

Procedure


Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Configure Features.


Note Changing a backup feature changes it for both manual and scheduled backups.


Step 4 From the list of available features, choose the feature or features that you want to include in the backup and click Save. You must choose at least one feature.

Step 5 Continue with the next procedure for configuring a storage location.


Configuring a Storage Location

Before using the Disaster Recover System, you must configure the location where you want the backup file to be stored. Perform the following steps to configure the storage location.

Procedure


Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Storage Location. The Storage Location window displays.

Step 4 Choose the number of backup files to store on a network directory.

Step 5 Choose one of the following storage destination options and enter the appropriate field values:

Tape Device—Stores the backup file on a locally attached tape drive. Choose the appropriate tape device from the list.

Network Directory—Stores the backup file on a networked drive that is accessed through an SFTP connection. Enter the following required information:

Server name: Name or IP address of the network server

Path name: Path name for the directory where you want to store the backup file

User name: Valid username for an account on the remote system

Password: Valid password for the account on the remote system


Note You must have access to an SFTP server to configure a network storage location.


Step 6 To update these settings, click Save.

Step 7 Continue with either a manual or a scheduled backup.


Configuring a Backup Schedule

You can schedule a backup to start at a specified date and time and configure it either to run once or at a specified frequency. The system automatically backs up the features that you selected on the Configure Features menu. Perform the following steps to configure a backup schedule.

Procedure


Step 1 Navigate to the Disaster Recovery System. If you are currently in Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Scheduler. The Scheduler window displays.

Step 4 If the Scheduler is not enabled, click Enable Scheduler.

Step 5 Choose the date and time when you want the backup to begin.

Step 6 Choose the frequency at which you want the backup to occur: Once, Daily, Weekly, or Monthly. If you choose Weekly, you can also choose the days of the week when the backup will occur.


Tip To set the backup frequency to Weekly, occurring Tuesday through Saturday, click Set Default.


Step 7 To update these settings, click Save.

Step 8 The next backup occurs automatically at the time that you set.


Note Ensure that all servers in the cluster are running the same version of Cisco Unified Presence Server and are reachable through the network.



Starting a Manual Backup

You can manually start a backup of the features that you selected on the Configure Features menu. Perform the following steps to start a manual backup.

Procedure


Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Manual Backup. The Manual Backup window displays.

Step 4 Make sure the features that you want to back up are selected. To choose other features, see the "Configuring Features to Back Up" section.


Note Ensure all servers in the cluster are running the same version of Cisco Unified Presence Server and are reachable through the network.


Step 5 To begin the manual backup, click Start Backup.


Checking Backup Status

You can check the status of the current backup job and cancel the current backup job. To view the backup history, see the "Viewing the Backup and Restore History" section.

Checking the Status of the Current Backup Job

Perform the following steps to check the status of the current backup job.

Procedure


Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>Current Status. The Backup Status window displays.

Step 4 To view the backup log file, click the log filename link.

Step 5 To cancel the current backup, click Cancel Backup.


Restoring a Backup File

The Restore Wizard walks you through the steps that are required to restore a backup file. To perform a restore, use the procedure that follows.


Tip To restore all servers in a cluster, see the "Restoring a Cluster" section.



Caution Before you restore Cisco Unified Presence Server, ensure that the Cisco Unified Presence Server version that is installed on the server matches the version of the backup file you want to restore.

Procedure


Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Restore>Restore Wizard. The Restore Wizard Step 1window displays.

Step 4 Choose the storage location from which you want to restore the file and enter the following required information for the chosen storage location:

Tape Device—Restores the backup file from a locally attached tape drive. Choose the appropriate tape device from the list.

Network Directory—Restores the backup file from a networked drive that is accessed through an sftp connection. Enter the following required information:

Server name: Name or IP address of the network server

Path name: Path name for the directory from which you want to restore the backup file

User name: Valid username for an account on the remote system

Password: Valid password for the account on the remote system

Step 5 Click Next. The Restore Wizard Step 2 window displays.

Step 6 Choose the backup file that you want to restore.


Note The backup filename indicates the date and time that the system created the backup file.


Step 7 Click Next. The Restore Wizard Step 3 window displays.

Step 8 Choose the features that you want to restore.


Note Only the features that were backed up to the file that you chose display.


Step 9 Click Next. The Restore Wizard Step 4 window displays.

Step 10 To start restoring the data, click Restore.

You get prompted to choose the feature and node to restore.

Step 11 Choose the appropriate node and features.


Caution After you choose the node to which you want the data restored, any existing data on that server gets overwritten.

Step 12 Your data gets restored on the nodes that you chose. To view the status of the restore, see the "Viewing the Restore Status" section.

Step 13 Restart the server. For more information on restarting, see the Cisco Unified Communications Operating System Administration Guide.


Note Depending on the size of your database and the components that you choose to restore, the system can require one hour or more to restore.



Restoring a Cluster

If a major failure or a hardware upgrade occurs, you may need to restore all nodes in the cluster. To restore a whole cluster, you must first restore the first node or publisher and then restore the subsequent nodes.

The following procedures provide the steps for the full-cluster restore process.

Restoring the First Node

Follow this procedure to restore first node or publisher server in the cluster.

Procedure


Step 1 Perform a fresh installation of Cisco Unified Presence Server 5.0 on the first node or publisher server. For more information on installing Cisco Unified Presence Server, see Installing Cisco Unified Presence Server.


Caution Before you restore Cisco Unified Presence Server, ensure that the Cisco Unified Presence Server version that is installed on the server matches the version of the backup file to restore.

Step 2 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 3 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 4 Navigate to Restore>Restore Wizard. The Restore Wizard Step 1window displays.

Step 5 Choose the storage location from which you want to restore the file and enter the following required information for the chosen storage location:

Tape Device—Restores the backup file from a locally attached tape drive. Choose the appropriate tape device from the list.

Network Directory—Restores the backup file from a networked drive that is accessed through an sftp connection. Enter the following required information:

Server name: Name or IP address of the network server

Path name: Path name for the directory from which you want to restore the backup file

User name: Valid username for an account on the remote system

Password: Valid password for the account on the remote system

Step 6 Click Next. The Restore Wizard Step 2 window displays.

Step 7 Choose the backup file that you want to restore.


Note The backup filename indicates the date and time that the system created the backup file.


Step 8 Click Next. The Restore Wizard Step 3 window displays.

Step 9 Choose the features that you want to restore.


Note Only the features that were backed up to the file that you chose display.


Step 10 Click Next. The Restore Wizard Step 4 window displays.

Step 11 To start restoring the data, click Restore.

Step 12 When you get prompted to choose the nodes and features that you want to restore, choose only the first node (the publisher) and its features.

Step 13 Your data gets restored on the nodes that you chose. To view the status of the restore, see the "Viewing the Restore Status" section.

Step 14 Restart the server. For more information on restarting, see the Cisco Unified Communications Operating System Administration Guide.


Note Depending on the size of your database and the components that you choose to restore, the system can require one hour or more to restore.


Step 15 After the first node restarts, continue with the "Restoring Subsequent Cluster Nodes" section.


Restoring Subsequent Cluster Nodes

Follow this procedure to restore subsequent nodes in the cluster.

Procedure


Step 1 Perform a fresh installation of Cisco Unified Presence Server on the subsequent nodes. For more information on installing Cisco Unified Presence Server, see Installing Cisco Unified Presence Server.


Caution Before you restore Cisco Unified Presence Server, ensure that the Cisco Unified Presence Server version that is installed on the server matches the version of the backup file to restore.

Step 2 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 3 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 4 Navigate to Restore>Restore Wizard. The Restore Wizard Step 1window displays.

Step 5 Choose the storage location from which you want to restore the file and enter the following required information for the chosen storage location:

Tape Device—Restores the backup file from a locally attached tape drive. Choose the appropriate tape device from the list.

Network Directory—Restores the backup file from a networked drive that is accessed through an sftp connection. Enter the following required information:

Server name: Name or IP address of the network server

Path name: Path name for the directory from which you want to restore the backup file

User name: Valid username for an account on the remote system

Password: Valid password for the account on the remote system

Step 6 Click Next. The Restore Wizard Step 2 window displays.

Step 7 Choose the backup file that you want to restore.


Caution To restore subsequent nodes in the cluster, you must choose the same backup file that you used to restore the first node.

Step 8 Click Next. The Restore Wizard Step 3 window displays.

Step 9 Choose the features that you want to restore.


Note Only the features that were backed up to the file that you chose display.


Step 10 Click Next. The Restore Wizard Step 4 window displays.

Step 11 To start restoring the data, click Restore.

Step 12 When you get prompted to choose the nodes and features that you want to restore, choose only the subsequent nodes and their features.

Step 13 Your data gets restored on the nodes that you chose. To view the status of the restore, see the "Viewing the Restore Status" section.

Step 14 Restart the server. For more information on restarting, see the Cisco Unified Communications Operating System Administration Guide.


Note Depending on the size of your database and the components that you choose to restore, the system can require one hour or more to restore.



Viewing the Restore Status

To check the status of the current restore job, perform the following steps:

Procedure


Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Restore>Status. The Restore Status window displays.

Step 4 To view the restore log file, click the log filename link.


Viewing the Backup and Restore History

Using the following procedures, you can see the last 20 backup and restore jobs:

Backup History

Restore History

Backup History

Perform the following steps to view the backup history.

Procedure


Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Backup>History. The Backup History window displays.

Step 4 From the Backup History window, you can view the backups that you have performed, including filename, storage location, completion date, result, and features that are backed up.


Note The Backup History window displays only the last 20 backup jobs.



Restore History

Perform the following steps to view the restore history.

Procedure


Step 1 Navigate to the Disaster Recovery System. Log in to Cisco Unified Presence Server Administration, choose Disaster Recovery System from the Navigation menu in the upper, right corner of the Cisco Unified Presence Server Administration window, and click Go.

The Disaster Recovery System Logon window displays.

Step 2 Log in to the Disaster Recovery System by using the same Administrator username and password that you use for Platform Administration.

Step 3 Navigate to Restore>History. The Restore History window displays.

Step 4 From the Restore History window, you can view the restores that you have performed, including filename, storage location, completion date, result, and the features that were restored.


Note The Restore History window displays only the last 20 restore jobs.



Trace Files

In this release of the Disaster Recovery System, trace files for the Master Agent, the GUI, and each Local Agent get written to the following locations:

For the Master Agent, the trace file is /var/log/active/platform/drf/trace/drfMA0*

For each Local Agent, the trace file is /var/log/active/platform/drf/trace/drfLA0*

For the GUI, the trace file is /var/log/active/platform/drf/trace/drfConfLib0*

You can view trace files by using the command line interface. See the Cisco Unified Communications Operating System Administration Guide for more information.

Command Line Interface

The Disaster Recovery System also provides command-line access to a subset of backup and restore functions, as shown in Table 3. For more information on these commands and on using the command line interface, see the Cisco Unified Communications Operating System Administration Guide.

Table 3 Disaster Recovery System Command Line Interface 

Command
Description

utils disaster_recovery backup

Starts a manual backup by using the features that are configured in the Disaster Recovery System interface

utils disaster_recovery restore

Starts a restore and requires parameters for backup location, filename, features, and nodes to restore

utils disaster_recovery status

Displays the status of ongoing backup or restore job

utils disaster_recovery show_backupfiles

Displays existing backup files

utils disaster_recovery cancel_backup

Cancels an ongoing backup job

utils disaster_recovery show_registration

Displays the currently configured registration

utils disaster_recovery show_tapeid

Displays the tape identification information


Error Messages

The Disaster Recovery System (DRS) issues alarms for various errors that could occur during a backup or restore procedure. Table 4 provides a list of Cisco DRS alarms.

Table 4 Disaster Recovery System Alarms  

Alarm Name
Description
Explanation

CiscoDRFBackupDeviceError

DRF backup process has problems accessing device

DRF backup process encountered errors while accessing device.

CiscoDRFBackupFailure

Cisco DRF Backup process failed

DRF backup process encountered errors.

CiscoDRFBackupInProgress

Unable to start new backup while another backup is still running

DRF cannot start new backup while another backup is still running.

CiscoDRFInternalProcessFailure

DRF internal process has encountered an error.

DRF internal process encountered an error.

CiscoDRFLA2MAFailure

DRF Local Agent is not able to connect to Master Agent

DRF Local Agent cannot connect to Master Agent.

CiscoDRFLocalAgentStartFailure

DRF Local Agent was not able to start

DRF Local Agent might be down.

CiscoDRFMA2LAFailure

DRF Master Agent is not able to connect to Local Agent

DRF Master Agent cannot connect to Local Agent.

CiscoDRFMABackupComponent
Failure

DRF was unable to backup at least one component.

DRF requested a component to back up its data; however, an error occurred during the backup process, and the component was not backed up.

CiscoDRFMABackupNodeDisconnect

The node being backed up disconnected from the Master Agent prior to being fully backed up.

The DRF Master Agent was running a backup operation on a Cisco Unified Presence Server node, and the node disconnected before the backup operation completed.

CiscoDRFMARestoreComponent
Failure

DRF was unable to restore at least one component.

DRF requested a component to restore its data; however, an error occurred during the restore process, and the component was not restored.

CiscoDRFMARestoreNodeDisconnect

The node being restored disconnected from the Master Agent prior to being fully restored.

The DRF Master Agent was running a restore operation on a Cisco Unified Presence Server node, and the node disconnected before the restore operation completed.

CiscoDRFMasterAgentStartFailure

DRF Master Agent was not able to start

DRF Master Agent might be down.

CiscoDRFNoRegisteredComponent

No registered components available, backup failed

DRF backup failed because no registered components are available.

CiscoDRFNoRegisteredComponent

No feature selected for backup

No feature got selected for backup.

CiscoDRFRestoreDeviceError

DRF restore process has problems accessing device

DRF restore process cannot read from device.

CiscoDRFRestoreFailure

DRF restore process failed

DRF restore process encountered errors.

CiscoDRFSftpFailure

DRF sftp operation has errors

DRF sftp operation has errors.


Related Documentation

Refer to the following documentation about related Cisco IP Telephony applications and products:

Cisco Unified Presence Server Installation Guide

Cisco Unified Presence Server Administration Guide

Cisco Unified Presence Server Serviceability Administration Guide

Cisco Unified Communications Operating System Administration Guide

Any release notes, installation/upgrade, and configuration guides for the applications that you want to integrate with Cisco Unified Presence Server.

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http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.


Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. (To register as a Cisco.com user, go to this URL: http://tools.cisco.com/RPF/register/register.do) Registered users can access the tool at this URL: http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.



Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation.radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the magazine for Cisco networking professionals. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can subscribe to Packet magazine at this URL:

http://www.cisco.com/packet

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html