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Release Notes for Cisco Unified Personal Communicator Release 8.0

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Release Notes for Cisco Unified Personal Communicator Release 8.0

Table Of Contents

Release Notes for Cisco Unified Personal Communicator Release 8.0

Contents

Introduction

System Requirements

Network Requirements

Voice over IP

Network Ports Used by Cisco Unified Personal Communicator

Routing Access Control Lists

Network Address Translation

Server Requirements

Required Servers

Recommended Servers

Client Computer Requirements

Hardware Requirements

Software Requirements

Virtual Desktop Infrastructure (VDI) Support

General Platform Requirement Notes

Codecs for Use with Cisco Unified Personal Communicator

Compatibility Notes

Cisco Unified IP Phone Requirements

About Audio and Video Quality

Related Documentation

New and Changed Information

Release 8.0(3)

Release 8.0(2)

Release 8.0(1)

Installation Notes

Time Required to Install

Installing Cisco Systems Network Protocol

Installing Cisco Unified Personal Communicator Using MSI

Installing the Microsoft Visual C++ 2005 Redistributable Package

Using Translation Patterns Instead of Application Dialing Rules

Removing Cisco Unified Video Advantage

Cisco Unified Personal Communicator Deployment

Executable File

Windows Installer (MSI) File

Deployment Options

Installing Security Certificates on Client Computers for Client Services Framework (CSF)

Enabling Availability Status for Microsoft Office 2010 Users

Limitations and Restrictions

Important Notes

Microsoft PowerPoint 2007 Support

Cisco Unified Communications Manager 6.1(3) and Conference Participant Lists

Other Party Hears Cuts or Clips in Audio on a Call

Users Hear Echo on Calls

Voice Messages Show a Duration of Zero

Adding an Audio Call to a Video Call Results in an Audio Call

Users of Cisco Unified IP Phone 9900 Series Models Cannot Control Desk Phone

JTAPI Error When a Call Is Placed

Opening and Closing Conversation History Window Repeatedly Causes Large Memory Usage

Limitation with Shared Lines When Deploying with Cisco Unified SRST

Specifying Audio Value Names

How Cisco Unified Personal Communicator Determines the Audio Codec to Use on a Call

Chat Slow with Wireless Connection from Some Laptops

Menus and Windows Sometimes Appear Behind Other Windows on Windows XP

16-Bit Color Quality Might Cause High CPU Usage

Cisco Unified Personal Communicator Fails to Start or Starts with a Black Background with No Visible Controls

Availability Status Not Displayed in Microsoft Office 2007

Uninstalling Microsoft Office Communicator

Limitations Creating Group Chats

Cannot Place or Receive Calls After a Secure Profile is Enabled

Error Connecting to the CSF Device

Notes on Video

Factors That Affect the Video Capability of Users

Determining the Bit Rate Required for a Particular Video Capability

Configuring the Bit Rate Capability for Cisco Unified Personal Communicator

How Cisco Unified Client Services Framework Determines the Video Capability of Your Computer

Limiting of Usage of Bandwidth by Users

About Tuning Computers for Maximum Video Performance

Video Troubleshooting Tips

Users See Video Impairments

Video Conversations with Multiple Displays

Users Might See Lower Video Quality When Computer Is Connected to Some Models of Cisco Unified IP Phone

Camera Troubleshooting Tips

Some Web Cameras Start When Users Sign In

Logitech and Cisco VT Camera III Cameras Sometimes Display Split Screen or Dual Image

Poor Sound Quality on the Tandberg PrecisionHD USB Camera on Windows 7

Tandberg PrecisionHD Camera Requires Windows Security Update

Corrections to Deployment Documentation

Integrating the LDAP Directory Chapter

WebEx Node for MCS

CUPServer Registry Subkey Entry

CSF Certificate Directory Setting

Standard CTI Allow Control Of All Devices User Group

Cisco Unified Personal Communicator Fails to Start Section

Caveats

Using the Bug Toolkit

Open Caveats

Resolved Caveats

Release 8.0(3)

Release 8.0(2)

Accessibility Notes

Persistent Chat Rooms Listed in a Separate Control

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unified Personal Communicator Release 8.0


March 28, 2012

These release notes describe the new features and caveats for Cisco Unified Personal Communicator Release 8.0(1) up to and including Release 8.0(3).

To view the release notes for previous versions of Cisco Unified Personal Communicator, go to http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html.

For details about downloading the software, see Installation Notes.

Contents

Introduction

System Requirements

About Audio and Video Quality

Related Documentation

New and Changed Information

Installation Notes

Limitations and Restrictions

Important Notes

Caveats

Accessibility Notes

Obtaining Documentation, Obtaining Support, and Security Guidelines

Introduction

These release notes describe requirements, restrictions, and caveats for Cisco Unified Personal Communicator Release 8.0(x). These release notes are updated for every maintenance release but not for patches or hotfixes.

Cisco Unified Personal Communicator uses Cisco Unified Client Services Framework, which provides Cisco telephony services and next-generation media services for Cisco Unified Personal Communicator.

Before you install Cisco Unified Personal Communicator, review this document for issues that might affect your system. For a list of the open caveats, see Open Caveats.

System Requirements

Network Requirements

Server Requirements

Client Computer Requirements

Cisco Unified IP Phone Requirements

Network Requirements

For Cisco Unified Personal Communicator to successfully operate as an endpoint, your network must meet the requirements in the following sections:

Voice over IP

Network Ports Used by Cisco Unified Personal Communicator

Routing Access Control Lists

Network Address Translation

Voice over IP

You must configure voice over IP (VoIP) on your Cisco routers and gateways.

Network Ports Used by Cisco Unified Personal Communicator

Cisco Unified Personal Communicator expects inbound and outbound traffic to occur on particular ports through particular protocols.

Cisco Unified Personal Communicator allows the operating system to choose a port for the origination of all types of traffic, except for Real-Time Transport Protocol (RTP). Cisco Unified Personal Communicator selects a port to send and receive RTP traffic. The application uses port 16384 as the base port for the initial stream and uses higher port numbers for additional RTP and RTCP streams. For a particular stream, Cisco Unified Personal Communicator always uses the same port in the range to send and receive.

Table 1 and Table 2 describe the ports using by Cisco Unified Client Services Framework for inbound and outbound traffic. Table 3 describes the ports used by Cisco Unified Personal Communicator.

Table 1 Ports Used for Inbound Traffic by Cisco Unified Client Services Framework

Port
Protocol
Description

16384-32766

UDP

Receives Real-Time Transport Protocol (RTP) media streams for audio and video. These ports are configured in Cisco Unified Communications Manager. For more information about device configuration files, see the Cisco Unified Communications Manager System Guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html


Table 2 Ports Used for Outbound Traffic by Cisco Unified Client Services Framework

Port
Protocol
Description

69

UDP

Connects to the Trivial File Transfer Protocol (TFTP) server to download the TFTP file.

80

TCP

HTTP

Connects to services such as Cisco Unified MeetingPlace for meetings, Cisco Unity or Cisco Unity Connection for voicemail features.

143

IMAP (TCP/TLS)

Connects to Cisco Unity or Cisco Unity Connection to retrieve and manage the list of voice messages for the user, and the voice messages themselves.

389

TCP

Connects to the LDAP server for contact searches.

443

TCP

HTTPS

Connects to services such as Cisco Unified MeetingPlace for meetings, Cisco Unity or Cisco Unity Connection for voicemail features.

636

LDAPS

Connects to the secure LDAP server for contact searches.

993

IMAP (SSL)

Connects to Cisco Unity or Cisco Unity Connection to retrieve and manage the list of voice messages for the user, and the voice messages themselves.

2748

TCP

Connects to the CTI gateway, which is the CTIManager component of Cisco Unified Communications Manager.

5060

UDP/TCP

Provides Session Initiation Protocol (SIP) call signalling.

5061

TCP

Provides secure SIP call signalling.

5222

TCP (XMPP)

Connects to the Cisco Unified Presence server for availability status and instant messaging features.

5445

UDP

Provides desktop phone video regardless of the Cisco Unified Communications Manager SIP profile used.

7993

IMAP (TLS)

Connects to Cisco Unity Connection to retrieve and manage the list of secure voice messages for the user, and the secure voice messages themselves.

8191

TCP

Connects to the local port to provide Simple Object Access Protocol (SOAP) web services.

8443

TCP

Connects to the Cisco Unified Communications Manager IP Phone (CCMCIP) server to get a list of currently-assigned devices.

16384-32766

UDP

Sends RTP media streams for audio and video.


Table 3 Ports Used By Cisco Unified Personal Communicator

Port
Protocol
Description
Registry Key Value Name

44442

HTTP

The Cisco Unified Personal Communicator process, cupc.exe, listens for events from Cisco Unified Client Services Framework on this port.

CUCIMOCCSFPort

44445

HTTP

Cisco Unified Personal Communicator listens for requests from the click-to-call feature on this port.

CUCIMOCTabHttpPort



Note The registry key value names in Table 3 refer to another product, but are also correct for Cisco Unified Personal Communicator.


Configurations that Use Network Ports

You can use the network port information for these configurations:

To unblock traffic destined for Cisco Unified Personal Communicator through a firewall. For details, see Configuring Network Ports on Client Computers.

To avoid blocking availability status information, verify that firewalls on the client computer or on the network are configured to allow Cisco Unified Personal Communicator traffic.

Configuring Network Ports on Client Computers

When you run Cisco Unified Personal Communicator on Windows for the first time after installation, the firewall asks whether you want to block the application or not. Select Unblock.

Troubleshooting Tips

If users experience problems with presence, phone mode switching, or instant messages, the firewall might be denying connections despite the previous allowed setting. Restart Cisco Unified Personal Communicator. If this does not resolve the issue, return to the Firewall settings, remove Cisco Unified Personal Communicator, and add it again to the list of applications that allow incoming connections.

Routing Access Control Lists

You must configure switching and routing ACLs so that Cisco Unified Personal Communicator can communicate with servers and endpoints that might be connected to the voice VLAN. The voice VLAN is the VLAN that carries voice traffic.

By using ACLs, you can permit Cisco Unified Personal Communicator to connect to each server through the appropriate protocol through which the application communicates with that server.

You can use ACLs to permit Cisco Unified Personal Communicator to connect to each server through the appropriate protocol for that server. For example, you can allow UDP traffic in the port range that Cisco Unified Personal Communicator uses for RTP, and then label it with the appropriate QoS actions.

When Cisco Unified Personal Communicator is in softphone mode, this configuration enables Cisco Unified Personal Communicator to send RTP media to, and receive RTP messages from, other audio and video endpoints across the IP network.

For details about ACLs, how to configure the voice VLAN, and how to configure QoS actions, see the switching and routing documentation for your network products.

Network Address Translation

The Cisco Unified Personal Communicator is not compatible with Network Address Translation (NAT). Cisco Unified Personal Communicator cannot use Simple Traversal of UDP through Network Address Translation (STUN), Traversal using NAT (TURN), or any other NAT-traversal scheme.

To traverse NAT, Cisco Unified Personal Communicator must be behind a virtual private network (VPN) connection.

Server Requirements

Table 4 Cisco Unified Personal Communicator Server Requirements 

Item
Release

Cisco Unified Communications Manager

8.0(1) or later 8.0(x) releases

7.1(5) or later 7.1(x) releases

6.1(4) or later 6.1(x) releases


Note Cisco Unified Personal Communicator only supports one Cisco Unified Client Services Framework device per user in Cisco Unified Communications Manager.


Cisco Unified Presence

8.0(2) or later 8.0(x) releases

Cisco Unity

8.0 with Microsoft Exchange 2007 on another server, or in a failover configuration

8.0 with Microsoft Exchange 2003 on the same server, on another server, or in a failover configuration

7.0(2) with Engineering Special (ES) 19 or later, with Microsoft Exchange 2007 on another server, or in a failover configuration

7.0(2) with Engineering Special (ES) 19 or later, with Microsoft Exchange 2003 on the same server, on another server, or in a failover configuration

Cisco Unity Connection

8.0(1) or later 8.x releases

7.1(4) or later 7.x releases

Cisco Unified Personal Communicator supports all of these releases in systems where publisher and subscriber Cisco Unity Connection servers are integrated in an active-active configuration, regardless whether or not failover is configured.

Cisco Unified MeetingPlace

For conference calls with video:

8.0(x)

7.x

Cisco Unified MeetingPlace Express VT 2.01

For meetings:

8.x

7.x

Cisco WebEx

Cisco WebEx is supported when integrated with Cisco Unified MeetingPlace.

Cisco Unified Videoconferencing Multiple Control Unit (MCU)

7.0

5.6 or later

Cisco Unified Survivable Remote Site Telephony

8.0 with Cisco Unified Communications Manager Release 8.0

7.1 with IOS 12.4(24)T with Cisco Unified Communications Manager Release 7.1(2)

7.0 with IOS 12.4(20)T with Cisco Unified Communications Manager Release 7.0(1)

4.2 with IOS 12.4(11)XW5 with Cisco Unified Communications Manager Release 6.1(3)

Cisco ASA Adaptive Security Appliances

(Recommended for SIP interdomain federation) Cisco ASA 5500 Series Adaptive Security Appliance Software Release 8.3(0)

For information on interdomain federation requirements, see the release notes for Cisco Unified Presence Release 8.0:

http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html

LDAP

Microsoft Active Directory 2008

Microsoft Active Directory 2003

OpenLDAP 2.4

1 Cisco Unified MeetingPlace Express VT 2.0 does not support web meetings.


Required Servers

Recommended Servers

Required Servers

The following servers are required for Cisco Unified Personal Communicator operation:

Cisco Unified Communications Manager is installed in your network and configured to handle call processing and point to point video. It provides Cisco Unified IP Phone control through the Cisco Unified Communications Manager computer telephony interface (CTI). It is not required to enable IP telephony for Cisco Unified Personal Communicator users, but those users will not have telephony capabilities. For Cisco Unified Communications Manager details, see the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html


Note Cisco Unified Communications Manager is not required if you only want to use the instant messaging features of Cisco Unified Personal Communicator.


Cisco Unified Presence is installed and is operational. This server provides the Cisco Unified Personal Communicator client configuration and presence information. For Cisco Unified Presence details, see the following URL:

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

LDAP server version 3

Recommended Servers

To use the full functionality of Cisco Unified Personal Communicator, you must have the following products installed and operational:

Voicemail servers, to retrieve and play voicemail messages. You can use the following products:

Cisco Unity Connection. For more information about this product, see the following URL:

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

Cisco Unity. For more information about this product, see the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html

Conference servers, to use video and web collaboration.

You can configure Cisco Unified Personal Communicator to launch an ad-hoc web conference with Cisco Unified MeetingPlace. For more information about Cisco Unified MeetingPlace, see the following URL:

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/index.html

Cisco Unified MeetingPlace Express VT enables users who are in Cisco Unified Personal Communicator conversations to start unscheduled voice and video conferences through Cisco Unified Personal Communicator.

For more information about Cisco Unified MeetingPlace Express VT, see the following URL:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5664/ps6533/ps7260/product_data_sheet0900aecd8061fae7.html

For details about how to integrate Cisco Unified MeetingPlace Express VT and Cisco Unified Personal Communicator, see the following URL:

http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

Cisco Unified Personal Communicator can be configured to start ad-hoc web meetings with Cisco WebEx via Cisco Unified MeetingPlace scheduling.

For details about how to integrate Cisco Unified MeetingPlace and Cisco Unified Personal Communicator, see the Deployment Guide for Cisco Unified Presence at the following URL:

http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.html

For more information about Cisco WebEx meetings, see the following URL:

http://www.webex.com/smb/web-meeting-center.html

Cisco Unified Videoconferencing provides audio and video functionality for merged conference calls of three or more parties, placed through Cisco Unified Personal Communicator. For details about the MCUs:

http://www.cisco.com/en/US/products/hw/video/ps1870/tsd_products_support_series_home.html

Client Computer Requirements

Before you install Cisco Unified Personal Communicator on any computer, the computer must meet the requirements described in these sections:

Hardware Requirements

Software Requirements

Virtual Desktop Infrastructure (VDI) Support

General Platform Requirement Notes

Codecs for Use with Cisco Unified Personal Communicator

For more information about client PC requirements and audio quality impact refer to About Audio and Video Quality.

Hardware Requirements

Table 5 Hardware Requirements for Desktop and Laptop Computers for Audio and Video in Various Modes 

Item
Audio Only/IM Only
QCIF
CIF
VGA
720HD

Memory

1 GB

1 GB

1 GB

1 GB

2 GB

Available disk space before the application is started

350 MB

350 MB

350 MB

350 MB

500 MB

Available disk space

1 GB

1 GB

1 GB

1 GB

1 GB

Minimum Windows Experience Index (WEI) processor score1

2.0

4.0

4.0

4.8

5.9 and a system with at least four CPU cores.

Video card

A DirectX 9-compatible graphics card with this video RAM:

Windows XP

Not applicable

128 MB

128 MB

128 MB

256 MB

Windows Vista

Not applicable

256 MB

256 MB

256 MB

256 MB

Windows 7

Not applicable

256 MB

256 MB

256 MB

256 MB

I/O ports

When you use USB audio and video, USB 2.0 is required.

HD-capable USB 2.0 web camera, HDMI capture card, and HD camera.

1 Windows XP does not provide a WEI processor score.


Tested Video Devices

The video cameras tested with Cisco Unified Personal Communicator are as follows:

Cisco VT Camera II

Cisco VT Camera III

Logitech QuickCam Pro 5000

Logitech QuickCam Pro for Notebooks

Logitech QuickCam Deluxe for Notebooks

Logitech QuickCam Fusion

Logitech QuickCam Ultra Vision

Microsoft LifeCam Cinema

Microsoft LifeCam NX-6000

Microsoft LifeCam VX-6000

Sony HDR-CX12

Sony PCSACHG90

Tandberg PrecisionHD

The following computers with built-in video cameras were tested with Cisco Unified Personal Communicator are:

Laptop
Camera

Acer TravelMate 5730

Acer Crystal Eye

Dell Inspiron 1720

Integrated Webcam

HP Compaq 6730b Notebook PC

HP Webcam (VGA)

HP Compaq 6735b Notebook PC

HP Webcam (VGA)

Lenovo ThinkPad W500

Integrated Camera

Samsung P460

USB 2.0, USB video class (UVC), 1.3 MP

Toshiba Satellite Pro P300

Chicony USB 2.0


Tested Audio Devices

The audio devices tested with Cisco Unified Personal Communicator are as follows:

ClearOne CHAT 50 USB

Polycom CX100 Speakerphone USB

Plantronics Voyager 510SL Bluetooth USB

Jabra GN8110 USB

Jabra GN8120 USB

Jabra GN2100

Jabra GN2000

Jabra GN9350

Jabra GN5390

Jabra BIZ 2400

Plantronics CS60

Plantronics DA60 USB

Plantronics DSP-400

Plantronics DA55 USB

Plantronics H251

Plantronics H81

Clarisys i750


Note If you are using your computer for phone calls, and are using the Jabra GN9350 headset, when you receive a call, the headset alerts you. If you press the answer button on the headset, the phone call is ended.


Software Requirements

Table 6 Software Requirements for Cisco Unified Personal Communicator

Item
Description

Operating system

Windows 7 Professional, Enterprise or Ultimate, 32-bit or 64-bit1

Windows Vista SP2 Business or Ultimate, with DirectX 10, 32-bit or 64-bit1

Windows XP SP3 with DirectX 9.0c, 32-bit only

Note Ensure that the latest display drivers are installed on your computer so that your display functions correctly with DirectX.

Software framework

Microsoft .NET 3.5 SP1

1 On 64-bit editions of Windows 7 and Windows Vista, you cannot use video when you have Cisco Unified Personal Communicator set to use your desk phone for phone calls.


Tested Software Applications

The following table lists the applications that have been successfully tested for compatibility with Cisco Unified Personal Communicator and the features that are available for each application.

Table 7 Tested Software Applications and Feature Availability

Application
(32-bit versions only)
Call Options
(Yes/No)
Availability Status (Yes/No)
Instant Messaging (Yes/No)

Microsoft Outlook 2010 1

Yes

Contact card

Outlook Ribbon > More> Call

Message Ribbon > More> Call

Yes

Next to contact name

Yes

Contact card

Outlook Ribbon > IM

Message Ribbon > IM

Microsoft Outlook 2007 SP1 and SP2

Yes

Context menu

Yes

Next to contact name

Yes

Context menu

Microsoft Outlook 2003

Yes

Context menu > Additional Actions

No

No

Microsoft Word 20101

Yes

Context menu

Yes

Context menu > Additional Actions > Instant Messaging Contacts > Contact Card and the availability is indicated to the left of the photo.

Yes

Context menu > Additional Actions > Instant Messaging Contacts > Contact Card

File > Info > Related People Pane > Contact Card

Microsoft Word 2007

Yes

Context menu

No

No

Microsoft Word 2003

Yes

Context menu > Additional Actions

No

No

Microsoft Excel 20101

Yes

Context menu

File > Info > Related People Pane > Contact Card

No

Yes

File > Info > Related People Pane > Contact Card

Microsoft Excel 2007

Yes

Context menu

No

No

Microsoft Excel 2003

Yes

Context menu > Additional Actions

No

No

Microsoft PowerPoint 20101

Yes

File > Info > Related People Pane > Contact Card

No

Yes

File > Info > Related People Pane > Contact Card

Microsoft PowerPoint 2007

No

No

No

Microsoft PowerPoint 2003

Yes

Context menu > Additional Actions

No

No

Microsoft SharePoint 2010

Yes

Context menu

No

Yes

Contact card

Microsoft SharePoint 2007

Yes

Context menu

Yes

Next to contact name

No

Microsoft SharePoint 2003

Yes

Context menu > Additional Actions

No

No

Microsoft Internet Explorer 6.0, 7.0, or 8.0

Yes

Context menu

No

No

Mozilla Firefox 3.2 to 3.6

Yes

Context menu

No

No

1 Support for this application is only available in Cisco Unified Personal Communicator Release 8.0(3) or later.


Tested VPN Clients

The virtual private network (VPN) clients tested with Cisco Unified Personal Communicator are as follows:

Cisco VPN Client 5.0

Cisco Anyconnect VPN Client 2.2, 2.3 and 2.4

Virtual Desktop Infrastructure (VDI) Support

Cisco Unified Personal Communicator Release 8.0(3) is supported on the following hosted virtual desktop applications:

VMware View 4.5

Citrix XenDesktop 4.0


Note In a virtualized desktop environment, full audio and video capabilities are only available on Cisco Unified Personal Communicator when you are using the desk phone for phone calls. If you are using the phone on your computer, only the voicemail features are supported in a virtualized environment.


General Platform Requirement Notes

For information about requirements for video, see Notes on Video.

The headsets were tested for audio sending and receiving only. Function buttons on particular headsets might not function correctly with Cisco Unified Personal Communicator.

While Cisco does perform basic testing of third-party headsets and handsets for use with Cisco Unified Personal Communicator, it is ultimately the responsibility of the customer to test this equipment in their own environment to determine suitable performance.

Due to the many inherent environmental and hardware inconsistencies in the locations where Cisco Unified Personal Communicator is deployed, there is not a single best solution that is optimal for all environments.

Power management software on some laptop computers might reduce the speed of your processor temporarily to conserve power. When this occurs, Cisco Unified Personal Communicator cannot run calls that require higher processor speed, for example, video calls.

Additional Documentation

To access hardening guides from vendors of operating systems, see the following URL:

http://www.microsoft.com/technet/security/prodtech/windows2000/win2khg/default.mspx

To access security configuration guides, see the National Security Agency (NSA) website at the following URL:

http://www.nsa.gov/snac/

Software Interoperability

Before you deploy Cisco Unified Personal Communicator Release 8.0 to the computers of your users, ensure that there are no other applications installed on the computers of your users that use Cisco Unified Client Services Framework. The following applications use Cisco Unified Client Services Framework:

Cisco Unified Communications Integration for Microsoft Office Communicator

Cisco Unified Communications Integration for Cisco WebEx Connect

Codecs for Use with Cisco Unified Personal Communicator

A codec is an implementation of an algorithm capable of performing encoding and decoding on a digital data stream. Codecs are used to encode and decode data, such as sound and video streams, that would otherwise use large amounts of network bandwidth when transmitted or disk space when stored.

Video Codecs

You can use the following video codecs with Cisco Unified Personal Communicator:

H.264/AVC

Audio Codecs

You can use the following audio codecs with Cisco Unified Personal Communicator:

G.711a, µ-law

G.722 (wide band)

G.729a, G.729ab

Internet Low Bit Rate Codec (iLBC)

Internet Speech Audio Codec (iSAC). iSAC is only available on Cisco Unified Communications Manager Release 8.0 or later.

Compatibility Notes

Adaptive Security Appliance Software can provide security features for business-to-business federation of presence and instant messaging between users of Cisco Unified Personal Communicator and other communications applications.

For more information about interdomain federation of presence and IM, see the release notes for Cisco Unified Presence Release 8.0:

http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html

Releases of Cisco Unified Communications Manager and Cisco Unified Presence can co-reside on the same server.

For details about performing upgrades, see the Deployment Guide for Cisco Unified Presence:

http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.html

Cisco Unified IP Phone Requirements

Table 8 lists the Cisco Unified IP Phone models that are supported for Cisco Unified Personal Communicator, and whether Skinny Call Control Protocol (SCCP) and Session Initiation Protocol (SIP) are supported:

Table 8 Phones Supported by Cisco Unified Personal Communicator 

Phone
SCCP
SIP
Supports Video with CAST

Cisco IP Communicator

Yes

Yes

Not applicable

9971

Not applicable

Yes

No

9951

Not applicable

Yes

No

8961

Not applicable

Yes

No

7985G

Yes

Not applicable

No

7975G

Yes

Yes

Yes1

7971G2

Yes

Yes

Yes1

7970G2

Yes

Yes

Yes1

7965G

Yes

Yes

Yes1

7962G

Yes

Yes

Yes1

7961G-GE2

Yes

Yes

Yes1

7961G2

Yes

Yes

Yes1

7960G

Yes

Not applicable

Yes

7945G

Yes

Yes

Yes1

7942G

Yes

Yes

Yes1

7941G-GE2

Yes

Yes

Yes1

7941G2

Yes

Yes

Yes1

7940G

Yes

Not applicable

Yes

7931G3

Yes

Not applicable

Yes

7925G

Yes

Not applicable

No

7921G

Yes

Not applicable

No

7920G2

Yes

Not applicable

No

7912G2

Yes

Not applicable

No

7911G

Yes

Yes

Yes1

7910G2

Yes

Not applicable

No

7906G

Yes

Yes

No

7905G2

Yes

Not applicable

No

7902G2

Yes

Not applicable

No

6961

Yes

Not applicable

Yes

6941

Yes

Not applicable

Yes

6921

Yes

Not applicable

Yes

6911

Yes

Not applicable

Yes

69014

Yes

Not applicable

No

1 An SCCP firmware load is required to support video.

2 This phone is at the end of software maintenance.

3 For 7931G phones to function correctly with Cisco Unified Personal Communicator, you must set the value of the Outbound Call Rollover to field to No Rollover in Cisco Unified Communications Manager.

4 This phone does not support speakerphones or headsets.


When you have Cisco Unified Personal Communicator set to use your desk phone for phone calls, video is only supported on:

SCCP phones

32-bit editions of Windows XP, Windows Vista, and Windows 7

To enable video on phones, the following conditions must exist:

The PC Port and Video Capabilities fields must be enabled for the phone in Cisco Unified Communications Manager.

The phone must be connected to the computer on which Cisco Unified Personal Communicator is running by Ethernet cable.

For more information, see Users Might See Lower Video Quality When Computer Is Connected to Some Models of Cisco Unified IP Phone.

About Audio and Video Quality

Cisco Unified Personal Communicator is designed to provide premium voice and video quality under a variety of conditions; however, in some instances users may notice interruptions of transmission or temporary distortions ("Artifacts") which are considered a normal part of the applications operation.

These artifacts should be infrequent and temporary when using:

Cisco Unified Personal Communicator on a workstation meeting the recommended configuration requirements.

A network that meets the recommended quality criteria in the Cisco Unified Communication Solution Reference Design Document.

We take reasonable measures to interface with the operating system in ways that decrease the likelihood that other applications running on the system will interfere with softphone audio and video quality. However, the shared nature of system environments in which these products run is very different than a closed environment like Cisco IP Phones and we cannot guarantee equivalent performance.

The following are some conditions that may cause artifacts:

Spike in usage of the personal computer's CPU - where CPU utilization is between 75 to 100% - due to launching applications, system processes or processing happening within other applications running.

The system is running low on available physical memory

Other applications using large amounts of bandwidth to or from the workstation to the network

Other network bandwidth impairments

Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly loaded condition

Any other condition that causes the application to lose timely access to the network or audio system, for example, interference from third-party software

Avoiding or recovering from the conditions previously listed will help minimize audio and video distortion artifacts.

Related Documentation

For a list of complete documentation for Cisco Unified Personal Communicator, see the documentation guide:

http://www.cisco.com/en/US/products/ps6844/products_documentation_roadmaps_list.html

New and Changed Information

Release 8.0(3)

Release 8.0(2)

Release 8.0(1)

Release 8.0(3)

The release provides the following new functionality and enhancements:

The Click-to-Call add-on is available for Microsoft Outlook 2010, Word 2010, Excel 2010, and Sharepoint 2010.

The Microsoft Office Integration add-on provides availability status, instant messaging and call features for Microsoft Office 2010.

Support for Windows 7 Enterprise Edition.

Support for fetching images from Active Directory.

A new Video Quick Start Guide for Cisco Unified Personal Communicator 8.0 available at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/8_0/english/user/Video/CUPC_8_QSG.html

The following topics have been added to this document:

Tested Software Applications

Tested VPN Clients

Installing Security Certificates on Client Computers for Client Services Framework (CSF)

Enabling Availability Status for Microsoft Office 2010 Users

Error Connecting to the CSF Device

The following sections have been updated for this release:

Server Requirements

Tested Audio Devices

Table 9 "Closed Caveats for Cisco Unified Personal Communicator"

Table 13 "Open Caveats for Cisco Unified Personal Communicator"

Table 14 "Resolved Caveats for Cisco Unified Personal Communicator  8.0(3)"

Release 8.0(2)

The following topics have been added to this document:

Cannot Place or Receive Calls After a Secure Profile is Enabled

Tandberg PrecisionHD Camera Requires Windows Security Update

CSF Certificate Directory Setting

Standard CTI Allow Control Of All Devices User Group

Port 5222 was added to Table 2. Table 8 was updated with a new video column.

Some new defects were added to the list of Open Caveats. See Resolved Caveats for the list of defects fixed in this release.

Release 8.0(1)

This release provides the following new functionality and enhancements:

Chat features: Group chat, persistent chat rooms, chat history, chat window management, and emoticons.

Improved quality of audio and video calls.

Encryption of instant messages and audio calls.

Video on your computer when Cisco Unified Personal Communicator is set to use your desk phone for phone calls.

Option to always place audio and video conversation windows on top of other windows.

Support for VGA and 720p high definition video resolutions.

Support for G.722 and Internet Speech Audio Codec (iSAC) audio codecs.

New user interface and visual design.

Display of availability status of contacts in Microsoft Outlook and Microsoft SharePoint.

Click-to-instant message from Microsoft Outlook and Microsoft Sharepoint.

Sort contact list by availability status.

Unified interface for chat history, visual voicemail, and call history.

New call control features including forwarding calls, transferring calls, parking and retrieving calls, and moving an active call to a mobile or other phone device.

Enhanced credential management for environments with synchronized credentials.

Predictive search of contact list and users that you have recently communicated with.

Ability to drag-and-drop to add contacts to existing group conversations, and escalate from two-person conversations to group conversations.

For information about all available features and benefits, see the Cisco Unified Personal Communicator data sheet at http://cisco.com/en/US/products/ps6844/products_data_sheets_list.html.

Installation Notes

After you place the order, you receive information on where to find documentation for Cisco Unified Personal Communicator, along with the Product Authorization Key (PAK). The PAK provides the software activation key and the license file.

For details about obtaining the license file, see the Deployment Guide for Cisco Unified Presence at the following URL:

http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.html

You download Cisco Unified Personal Communicator software from the Software Center (http://www.cisco.com/public/sw-center/sw-voice.shtml). You must have an account on Cisco.com to access this site.

Time Required to Install

Installing Cisco Systems Network Protocol

Installing Cisco Unified Personal Communicator Using MSI

Using Translation Patterns Instead of Application Dialing Rules

Removing Cisco Unified Video Advantage

Cisco Unified Personal Communicator Deployment

Installing Security Certificates on Client Computers for Client Services Framework (CSF)

Enabling Availability Status for Microsoft Office 2010 Users

Time Required to Install

If the computer on which you are installing Cisco Unified Personal Communicator does not already have Microsoft .NET installed, the Cisco Unified Personal Communicator installer installs Microsoft .NET. This will result in a longer installation time.

Installing Cisco Systems Network Protocol

When you install Cisco Unified Personal Communicator on Windows Vista or Windows 7, you might be prompted to install Cisco Systems Network Protocol device software. Install this software.

If you do not install this software, you cannot place video calls if you set your Cisco Unified Personal Communicator to use your desk phone for phone calls.

Installing Cisco Unified Personal Communicator Using MSI

The video components of Cisco Unified Client Services Framework require Microsoft Visual C++ 2005 version 8.0.59193 or later. Microsoft Visual C++ 2005 must be installed before you install Cisco Unified Personal Communicator, if you are using MSI to install.

Microsoft provides a Microsoft Visual C++ 2005 redistributable package, vcredist_x86.exe. You can download this package from the following links:

http://go.microsoft.com/fwlink/?LinkId=169360

http://www.microsoft.com/downloads/details.aspx?familyid=766a6af7-ec73-40ff-b072-9112bab119c2&displaylang=en

To see the command line options, execute the following command:

vcredist_x86.exe /?

The Microsoft Visual C++ 2008 redistributable package is not compatible with Cisco Unified Client Services Framework: the Microsoft Visual C++ 2005 package is required.

Installing the Microsoft Visual C++ 2005 Redistributable Package

You can use an MSI file to install the Microsoft Visual C++ 2005 redistributable package. Extract the files vcredist.msi and vcredis1.cab from vcredist_x86.exe to a temporary folder. Use the following command line option:

vcredist_x86.exe /C /T:<full-path-to-folder>

Example

vcredist_x86.exe /C /T:C:\VCRedist

Use the extracted files to install Microsoft Visual C++ 2005.

Using Translation Patterns Instead of Application Dialing Rules

Cisco Unified Personal Communicator is easiest to install with Cisco Unified Communications Manager Release 7.0 or later, although you can install it with Cisco Unified Communications Manager Release 6.1(3) or later.

Cisco Unified Communications Manager Release 7.0 and later support +E.164 phone numbers. Cisco recommends that you use +E.164 phone numbers with Cisco Unified Personal Communicator, so that outgoing calls are easier to set up.

If you are using Cisco Unified Communications Manager Release 7.0 or later, Cisco recommends that you use translation patterns to set up outbound calls, rather than application dialing rules. If you use translation patterns, the rules are dynamically applied, and you do not need to restart services.

For detailed information on translation patterns, see the Cisco Unified Communications Manager Administration online help, or the Cisco Unified Communications Manager Administration Guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Removing Cisco Unified Video Advantage

If Cisco Unified Video Advantage is installed on a client computer, you must uninstall it before you can install Cisco Unified Personal Communicator. If you do not uninstall Cisco Unified Video Advantage, you are prompted to do so during the Cisco Unified Personal Communicator installation.


Tip If you are performing a mass deployment of Cisco Unified Personal Communicator, you can use a software deployment tool to silently uninstall Cisco Unified Video Advantage from client computers prior to the installation.


Cisco Unified Personal Communicator Deployment

The Cisco Unified Personal Communicator installation application installs the following components:

User interface for Cisco Unified Personal Communicator.

The client-related components of the Cisco Unified Client Services Framework.

Click to Call add-on (optional).

Microsoft Office Integration (optional).

The Cisco Unified Personal Communicator application is provided in two separate installation formats as follows:

Cisco Unified Personal Communicator executable file.

Cisco Unified Personal Communicator Windows Installer (MSI) file.

This section describes the installation formats and the deployment options.

Executable File

Windows Installer (MSI) File

Deployment Options

Executable File

Users can run the executable file on their own computers. The executable file includes the prerequisite software for the application, as follows:

Microsoft .NET Framework 3.5 Service Pack 1 (installer stub)

Microsoft Visual C++ 2005 Redistributable Package (x86)

Additional software required for Click to Call functionality:

Microsoft Office 2003 Primary Interop Assemblies (for machines with Office 2003)

Microsoft Office 2007 Primary Interop Assemblies (for machines with Office 2007)

Microsoft Visual 2005 Tools for Office Second Edition Runtime (x86)

Cisco Unified Personal Communicator checks if the prerequisite software is installed on the computer and if not, it automatically installs the prerequisites. To save time during the installation process, we recommend that you install the prerequisite software in advance of installing Cisco Unified Personal Communicator. All of the prerequisite software is available from the Microsoft website.


Note If the minimum required version of .NET Framework is not installed on the computer, Cisco Unified Personal Communicator runs the installer stub provided for that application. The installer stub downloads the .NET Framework software from the Microsoft website. This action requires Internet access and takes a considerable amount of time. We recommend that you install the required release of Microsoft .NET Framework in advance of the Cisco Unified Personal Communicator installation to save time and avoid any Internet access issues.


Windows Installer (MSI) File

You can use a software management system to push the Windows Installer (MSI) file to the computers of your users. The MSI file does not contain any of the prerequisite software that is required for Cisco Unified Personal Communicator.


Note If you choose to install the MSI file, you must install the prerequisite software prior to installing Cisco Unified Personal Communicator.


The prerequisite software that you must install prior to installing the Cisco Unified Personal Communicator MSI file is:

Microsoft .NET Framework 3.5 Service Pack 1

Microsoft Visual C++ 2005 Redistributable Package (x86)

Additional software required for Click to Call functionality:

Microsoft Office 2003 Primary Interop Assemblies (for computers with Office 2003)

Microsoft Office 2007 Primary Interop Assemblies (for computers with Office 2007)

Microsoft Visual 2005 Tools for Office Second Edition Runtime (x86)

The prerequisite software is available from the Microsoft website.

Deployment Options

You can deploy the Cisco Unified Personal Communicator installation application in one of the following ways:

Automated Mass Deployment

Standalone Installation

Automated Mass Deployment

The mass deployment options for installing Cisco Unified Personal Communicator are as follows:

Use Active Directory Group Policy. You can use group policy to deploy administrator configuration settings.

Use a software management system, for example, Altiris Deployment Solution, Microsoft System Center Configuration Manager (SCCM), and so on.

Use a self-extracting executable with a batch script. You can use the batch script to deploy administrator configuration settings.

Standalone Installation

The administrator can install Cisco Unified Personal Communicator on each individual client computer or users can install the application on their own computers. The administrator can use the options listed in Automated Mass Deployment to deploy the administrator configuration settings.


Note We strongly recommend that you use the executable file for standalone installations.


Installing Security Certificates on Client Computers for Client Services Framework (CSF)

The following procedure describes the steps that the administrator needs to take to add security certificates to the keystore on the computer on which Cisco Unified Personal Communicator is running. By default, Cisco Unified Personal Communicator expects self-signed certificates, except when the administrator configures a CCMCIP security profile with a specified certificate type.

Procedure


Step 1 Put the certificate file into the folder where you store your security certificates. The default location for storing security certificates is as follows:

Windows XP - <drive>:\Documents and Settings\<username>\Local Settings\Application Data\Cisco\Unified Communications\Client Services Framework\certificates

Windows Vista and Windows 7 - <drive>:\Users\<username>\AppData\Local\Cisco\Unified Communications\Client Services Framework\certificates

Step 2 (Optional) To specify a custom location for storing security certificates, do the following:

a. Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > Settings.

b. Use the CSF certificate directory field to specify the absolute path to the folder where the certificates are stored.

Step 3 (Optional) To specify the Server Certificate Verification parameter for a CCMCIP security profile, do the following:

a. Select Cisco Unified Presence Administration > Application > Cisco Unified Personal Communicator > CCMCIP Profile (CUPC 8.0 and higher).

b. Select the profile you want to change.

c. In the Server Certificate Verification field, select one of the following options:

Any Certificate

Self Signed or Keystore

Keystore Only


Enabling Availability Status for Microsoft Office 2010 Users

To enable the availability status feature of Cisco Unified Personal Communicator to work with the supported Microsoft Office 2010 applications, the administrator must configure an attribute in Microsoft Active Directory.

Procedure


Step 1 Start the ADSIEdit administrative tool.

Step 2 Expand the domain that contains your users.

Step 3 Open the organizational unit (OU) that contains your users.

Step 4 Add a new value to the proxyAddresses attribute in the format `SIP:email-address', for example, `SIP:johndoe@cisco.com'.


Limitations and Restrictions

Review Table 9 before you work with Cisco Unified Personal Communicator. Table 9 lists known limitations that will not be fixed, and there is not always a workaround. The table is sorted by severity, then by identifier in alphanumeric order.

Some features might not work as documented, and some features could be affected by recent changes to the product. Make sure to read the Important Notes.


Note Some of the headlines in Table 9 refer to Cisco Unified Integration for Microsoft Office Communicator, but are also relevant to Cisco Unified Personal Communicator.


Table 9 Closed Caveats for Cisco Unified Personal Communicator 

Identifier
Severity
Component
Headline

CSCth48111

2

install-and-deploy

User reports CUPC install fails after installing latest updates

CSCtg08873

4

im.point2point

Non-typical domain names don't get parsed as URL in IM box

CSCtg66566

4

ms-integration

C2X launched CUPC windows behind MS Office the first time they open

CSCtg78656

4

hub

Hub & open dialogs/windows showing in Alt-Tab list as black boxes

CSCtg84716

4

hub

Crash after resuming from Standby

CSCth15601

4

localisation

Timeformat settings are not according to User Local in IM windows

CSCth50236

4

ms-integration

TagContact not created in registry on x64 system


Important Notes


Warning IMPORTANT NOTICE - PLEASE READ: During an emergency, softphone technology may not provide the most timely or accurate location data if used for a 911 emergency call. Calls may be misdirected to the wrong emergency response center or the emergency response center may make errors when determining your location. USE A SOFTPHONE ONLY AT YOUR OWN RISK DURING AN EMERGENCY. Cisco will not be liable for resulting errors or delays.

Microsoft PowerPoint 2007 Support

Cisco Unified Communications Manager 6.1(3) and Conference Participant Lists

Other Party Hears Cuts or Clips in Audio on a Call

Users Hear Echo on Calls

Voice Messages Show a Duration of Zero

Adding an Audio Call to a Video Call Results in an Audio Call

Users of Cisco Unified IP Phone 9900 Series Models Cannot Control Desk Phone

JTAPI Error When a Call Is Placed

Opening and Closing Conversation History Window Repeatedly Causes Large Memory Usage

Limitation with Shared Lines When Deploying with Cisco Unified SRST

Specifying Audio Value Names

How Cisco Unified Personal Communicator Determines the Audio Codec to Use on a Call

Chat Slow with Wireless Connection from Some Laptops

Menus and Windows Sometimes Appear Behind Other Windows on Windows XP

16-Bit Color Quality Might Cause High CPU Usage

Cisco Unified Personal Communicator Fails to Start or Starts with a Black Background with No Visible Controls

Availability Status Not Displayed in Microsoft Office 2007

Limitations Creating Group Chats

Cannot Place or Receive Calls After a Secure Profile is Enabled

Error Connecting to the CSF Device

Notes on Video

Video Troubleshooting Tips

Camera Troubleshooting Tips

Corrections to Deployment Documentation

Microsoft PowerPoint 2007 Support

Cisco Unified Personal Communicator does not support Microsoft PowerPoint 2007 because the context menu functionality in Microsoft PowerPoint 2007 no longer permits third-party integrations.

Cisco Unified Communications Manager 6.1(3) and Conference Participant Lists

If you use Cisco Unified Communications Manager 6.1(3), in conference calls the names of the participants are incorrect in the participant list.

Other Party Hears Cuts or Clips in Audio on a Call

When you are on a call with audio, or with audio and video, the other party might hear cuts or clips in your audio. The following table shows a possible solution to this problem. This solution relates only to particular audio devices, so you might not see the microphone boost setting referred to in the solution.

Operating System
Suggested Solution

Windows Vista, Windows 7

1. Open the Control Panel.

2. Select Hardware and Sound.

3. Select Manage audio devices.

4. Select the Recording tab.

5. Select the microphone that is currently in use.

6. Select Properties.

7. Select the Levels tab on the Microphone Properties dialog box.

8. Adjust the volume and the microphone boost settings to suit your requirements.

Windows XP

1. Open the Control Panel.

2. Select Sounds and Audio Devices.

3. Select the Audio tab.

4. Select Volume in the Sound recording section.

5. Select the Advanced button under the Microphone section in the Capture dialog box.

6. Ensure that Microphone Boost check box is not checked.


Users Hear Echo on Calls

When you are on a call with audio, or with audio and video, you might hear an echo. Camera microphones often have issues with echo. If you have selected your camera microphone as your microphone device, consider using a non-camera microphone as your microphone device.

To select another microphone device, follow these steps:

Procedure


Step 1 Plug in your headset or other microphone device to the appropriate USB port.

Step 2 Wait for your operating system to recognize the device.

Step 3 Select File > Options > Audio in Cisco Unified Personal Communicator.

Step 4 Select your device from drop-down list. You can also set the volume of the device if required.


Voice Messages Show a Duration of Zero

When you view your voice messages, the duration of some messages might appear as zero. This problem occurs in releases of Cisco Unity and Cisco Unity Connection that are not supported by Cisco Unified Personal Communicator. To resolve this issue, upgrade your release of Cisco Unity or Cisco Unity Connection to a release that is supported by Cisco Unified Personal Communicator. For information on supported releases of Cisco Unity and Cisco Unity Connection, see Server Requirements.

Adding an Audio Call to a Video Call Results in an Audio Call

When you add an audio call to a video call, the party on the audio call does not receive a request to add video to their call. When the calls are merged, the call becomes an audio call.

Users of Cisco Unified IP Phone 9900 Series Models Cannot Control Desk Phone

If users who have a Cisco Unified IP Phone 9900 series model cannot use their desk phone from Cisco Unified Personal Communicator, you must add the users to the Standard CTI Allow Control of Phones supporting Connected Xfer and conf user group. For more information about how to do this, see the Deployment Guide for Cisco Unified Presence:

http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.html

JTAPI Error When a Call Is Placed

Users might see a JTAPI error about 15 seconds after they place a call, when Cisco Unified Personal Communicator is set to use the desk phone for phone calls.

To resolve this issue, ensure that your dial plan is set up correctly on Cisco Unified Communications Manager. In particular, ensure that Cisco Unified Communications Manager does not need to wait for more digits to be dialed.

For detailed information on setting up your dial plan, see the Cisco Unified Communications Manager Administration online help, or the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Opening and Closing Conversation History Window Repeatedly Causes Large Memory Usage

On some computers, if you open and close the conversation history window repeatedly, the cupc.exe process might use a large amount of memory. To resolve this issue, you must install the following hotfix:

http://code.msdn.microsoft.com/KB981107/

Limitation with Shared Lines When Deploying with Cisco Unified SRST

If you have Cisco Unified Survivable Remote Site Telephony (SRST) set up in your Cisco Unified Communication system, you can continue to place and receive calls during a system failure. In these circumstances, the Cisco Unified Personal Communicator uses shared lines to enable you to continue to place and receive calls.

Cisco Unified SRST does not support shared lines with SIP phones. Cisco Unified Personal Communicator receives only alternate calls if both of the following conditions occur:

Cisco Unified Personal Communicator is set to use your computer for phone calls.

Cisco Unified Personal Communicator has the same directory number as a SIP desk phone.

However, the desk phone receives all calls.

Specifying Audio Value Names

Before you install Cisco Unified Personal Communicator, you must perform some configuration on the computers of your users. You can specify the Cisco Unified Client Services Framework client settings, including an Audio_ISAC_Advertised setting. This specifies whether to enable the advertising of the availability of the audio iSAC codec. Enter one of the following values for this setting:

0: Disables advertising.

1: Enables advertising.

The iSAC audio codec is only supported in Cisco Unified Communications Manager Release 8.0 and later.

How Cisco Unified Personal Communicator Determines the Audio Codec to Use on a Call

Cisco Unified Personal Communicator uses Cisco Unified Communications Manager devices for your Cisco Unified Personal Communicator software, and for your desk phone.

The audio bit rate capability of these devices is one of several factors that determine the audio capability of Cisco Unified Personal Communicator for the user. You specify this bit rate capability in Cisco Unified Communications Manager.

To configure the bit rate capability of these devices, use the region settings of the device pool that the devices are in. The following settings affect the audio bit rate capability of the devices:

Release of Cisco Unified Communications Manager
Settings

8.0 or later

Max Audio Bit Rate

Earlier than 8.0

Audio Codec


For more information about region and device pool configuration in Cisco Unified Communications Manager, see the Cisco Unified Communications Manager Administration online help, or the Cisco Unified Communications Manager Administration Guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

When you place a call in Cisco Unified Personal Communicator, both endpoints advertise their audio codec capability to the Cisco Unified Communications Manager. The Cisco Unified Communications Manager selects the highest possible common codec between them. The default audio codec is G.711.

Chat Slow with Wireless Connection from Some Laptops

On some laptop computers, after you connect to a wireless network, then start a chat with a contact, CPU usage by the cupc.exe process might increase significantly.

To resolve this problem, install the latest display drivers for your laptop computer. If your computer is a Lenovo ThinkPad R400, T400, T500, or W500, install the drivers at the following URL:

http://www-307.ibm.com/pc/support/site.wss/MIGR-70366.html

Menus and Windows Sometimes Appear Behind Other Windows on Windows XP

Under certain rare conditions, you might encounter the following issues:

The menu that appears when you right-click on an item in Cisco Unified Personal Communicator is displayed behind other windows.

Modal windows appear behind the window from which they were invoked. This can give the appearance that the application is not responding. This might happen when you use the Close button in the window title bar to do one of the following:

Close a chat conversation window that has multiple chats open.

Close an audio or video call conversation window.

When you perform either of these actions, a confirmation dialog box might be displayed behind the conversation window. If either of these types of conversation window appears unresponsive after you close a window, press Alt-F4 to close the confirmation dialog box.

To end your individual chats, use the Close button in each individual tab. Select End Call to end your calls.

The user has the Calls Always on Top option checked, but audio and video call conversation windows are displayed behind other windows.

Try the following workarounds for this issue:

Change your screen resolution, then set the screen resolution back to the original setting.

(Laptop computers only) Change your display output to another device, then change the display back to the original device.

Restart your computer.

16-Bit Color Quality Might Cause High CPU Usage

Under certain rare conditions, Cisco Unified Personal Communicator might use higher than expected CPU resources. Users might notice that typing becomes slow, and see irregular movement when they move windows.

Try the following workarounds for this issue:

Install the latest display drivers for your laptop computer.

Change your display color quality from 16 bit to another setting.

Cisco Unified Personal Communicator Fails to Start or Starts with a Black Background with No Visible Controls

Problem   The Cisco Unified Personal Communicator fails to start, displaying a general exception error, or starts with a black background with no visible controls.

There can be a number of possible causes for this problem, as described in the following table:

Possible Cause
Description

1

This can occur if the sPositiveSign registry key is corrupt. To check if this is the problem, search the client log files for the presence of one or more of the following error messages:

Getting positive key - the user does not have the permissions required to read from the registry keyRequested registry access is not allowed.

Cannot convert string '0.5,0' in attribute 'StartPoint' to object of type 'System.Windows.Point'.

System.FormatException: Input string was not in a correct format.

2

This can occur if you customize the Regional Options for the English (United States) language to change the Decimal symbol or the List separator default settings. To check if this is the problem, search the client log files for the presence of multiple instances of the following error message:

Cannot convert string '0,0' in attribute 'StartPoint' to object of type 'System.Windows.Point'


The location of the client log files is:

Windows XP - <drive>:\Documents and Settings\<username>\Local Settings\Application Data\Cisco\Unified Communications\CUPC8\Logs

Windows Vista and Windows 7 - <drive>:\Users\<username>\AppData\Local\Cisco\Unified Communications\CUPC8\Logs

Solution   To resolve this issue, do the following:

1. Open the Control Panel.

2. Select Regional and Language Options.

3. Select the Regional Options tab.

4. In the Standards and formats section, select a different language from the drop-down list. For example, select English (Australia).

5. Select Apply.

6. In the Standards and formats section, select English (United States) from the drop-down list.

7. Select Apply again, then select OK.

You may need to reboot your computer for the change to take effect.

Availability Status Not Displayed in Microsoft Office 2007

Both Cisco Unified Personal Communicator and Microsoft Office Communicator use the Microsoft Office Communicator Automation API to provide availability status, instant messaging, and telephony features to Microsoft Office 2007. These features can only be provided by one of these applications at a time.

If you install Cisco Unified Personal Communicator after Microsoft Office Communicator, then you want to use these features from the Cisco Unified Personal Communicator integration, you must uninstall Microsoft Office Communicator, then run the Cisco Unified Personal Communicator installer again, and select the Repair option. If your availability status is not displayed in the To and Cc fields of your messages in Microsoft Office 2007, then update the following group policy settings or registry settings on your computer:

Policy
Set Value To...

EnablePresence

2

SetOnlineStatusLevel

2


Alternatively, you can apply the following keys to set the policies manually:

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\IM]"EnablePresence"=dword:00000002

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\IM]"SetOnlineStatusLevel"=dword:00000002

Uninstalling Microsoft Office Communicator

After you uninstall Microsoft Office Communicator, delete the contents of the folders listed in the following table:

Operating System
Delete the Contents of These Folders...

Windows Vista, Windows 7

<drive>:\Users\<username>\AppData\Local\Cisco\Unified Communications\

<drive>:\Users\<username>\AppData\Roaming \Cisco\Unified Communications\

Windows XP

<drive>:\Documents and Settings\<username>\Local Settings\Application Data\Cisco\Unified Communications\

<drive>:\Documents and Settings\<username>\Application Data\Cisco\Unified Communications\


Also clear the contents of the following registry key value name:

HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Client Services Framework\AdminData

Limitations Creating Group Chats

You cannot create a group chat in the following circumstances:

Your selected default policy is to block all users, except those explicitly allowed.

Your policy does not include any exceptions for conference aliases.

Cannot Place or Receive Calls After a Secure Profile is Enabled

Problem   After a secure profile is enabled for a user, the user cannot place or receive calls. The user might see the following error message multiple times:

Failed to start conversation

The user can use the instant messaging features.

This problem occurs if a secure profile is enabled for the user in Cisco Unified Communications Manager while either of the following is true:

The user is signed in to Cisco Unified Personal Communicator.

The cucsf.exe process is running on the computer of the user, that is, Cisco Unified Personal Communicator is running, but the user has not signed in.

Solution   Ask the user to sign out of Cisco Unified Personal Communicator, then sign in again.

Error Connecting to the CSF Device

Problem   When Cisco Unified Personal Communicator tries to connect to the Client Services Framework (CSF) device on Cisco Unified Communications Manager after an upgrade, the user sees the error "CTL reset is required [1002]" and the phone on the computer does not function.

Solution   If you configure security in your Cisco Unified Communications system, you use Certificate Trust List (CTL) files. The CTL file contains certificates for all of the servers in your Cisco Unified Communications system with which Client Services Framework might need to communicate securely.

When a device connects to a server in your Cisco Unified Communications system, the server is verified against this list. Client Services Framework does not allow secure connections to servers that are not explicitly listed in the CTL.

If a device is moved from one cluster to another or you upgrade to a new version of Cisco Unified Communications Manager, you must update the CTL file for the device list of servers in the new cluster.

Procedure


Step 1 Delete the contents of the appropriate folder as described in the following table:

Operating System
Folder

Windows XP

<drive>:\Documents and Settings\<username>\Application Data\Cisco\Unified Communications\Client Services Framework\Security\sec

Windows Vista
Windows 7

<drive>:\Users\<username>\AppData\Roaming\Cisco\Unified Communications\Client Services Framework\Security\sec


Step 2 Delete the contents of the appropriate folder as described in the following table:

Operating System
Folder

Windows XP

<drive>:\Documents and Settings\<username>\Application Data\Cisco\Unified Communications\Client Services Framework\Config

Windows Vista
Windows 7

<drive>:\Users\<username>\AppData\Roaming\Cisco\Unified Communications\Client Services Framework\Config


Step 3 If a device is moved from one cluster to another, update the device settings for the user to point to the new cluster. For example, update the references to the Cisco Unified Communications Manager IP Phone (CCMCIP) server, Trivial File Transfer Protocol (TFTP) server, and Computer Telephony Integration (CTI) servers.


Notes on Video

Factors That Affect the Video Capability of Users

Determining the Bit Rate Required for a Particular Video Capability

Configuring the Bit Rate Capability for Cisco Unified Personal Communicator

How Cisco Unified Client Services Framework Determines the Video Capability of Your Computer

Limiting of Usage of Bandwidth by Users

About Tuning Computers for Maximum Video Performance

Factors That Affect the Video Capability of Users

Factors that affect the frame format and frame rate that can be achieved on a video call are:

Cisco Unified Communications Manager configuration of device bit rate limits.

User settings, such as the options that are available to the user through the Options dialog box in Cisco Unified Personal Communicator.

Selected camera.

CPU speed and usage.

Cisco Unified MeetingPlace or Cisco Unified Video Advantage configuration of videoconferencing parameters.

Video capability of the other endpoints on a call.

The parameters of the network between the two endpoints, such as, the physical network bandwidth and the router configuration in the network path of the call.

Determining the Bit Rate Required for a Particular Video Capability

Use Table 10 to determine the minimum bit rate that your Cisco Unified Personal Communicator requires to attain a particular frame format and frame rate.

Table 10 Minimum Bit Rates to Use for Particular Frame Formats and Frame Rates

Combined Bit Rate for Audio and Video (kb/s)
Audio Codec Allowance (kb/s)
Minimum Video Call Bit Rate (kb/s)
Frame Format
Frames per Second

78

14

64

QCIF

15

142

14

128

QCIF

30

206

14

192

CIF

15

320

64

256

CIF

30

448

64

384

VGA

15

576

64

512

VGA

30

832

64

768

VGA

30

1064

64

1000

720p

15

2064

64

2000

720p

30


Example

To configure Cisco Unified Personal Communicator for a user to be capable of video with VGA frame size, at 30 frames per second, Cisco Unified Personal Communicator requires a combined audio and video bit rate of at least 768 kb/s. Allow 64 kb/s for the audio codec to use with VGA frame format.

Configuring the Bit Rate Capability for Cisco Unified Personal Communicator

Cisco Unified Personal Communicator uses Cisco Unified Communications Manager devices for your Cisco Unified Personal Communicator software, and for your desk phone.

The bit rate, or bandwidth, capability of these devices is one of several factors that determine the video capability of Cisco Unified Personal Communicator for the user. You specify this bit rate capability in Cisco Unified Communications Manager.

To configure the bit rate capability of the devices, use the region settings of the device pool that the devices are in. The following settings affect the bit rate capability of the devices:

Release of Cisco Unified Communications Manager
Settings

8.0 or later

Max Audio Bit Rate

Max Video Call Bit Rate

Earlier than 8.0

Audio Codec

Video Call Bandwidth


For more information about region and device pool configuration in Cisco Unified Communications Manager, see the Cisco Unified Communications Manager Administration online help, or the Cisco Unified Communications Manager Administration Guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Example

If you want your devices to be capable of 720p HD video calls at 30 frames per second (fps), configure the Region Settings to allocate a bit rate that can handle the 720p HD video at 30 fps, as well as the audio for the call.

If Cisco Unified Personal Communicator requires a minimum bit rate of 2000 kb/s to make a HD video call, and the audio bit rate for the region is set to 64 kb/s (G.722, G.711), then you must put the devices in a device pool that is in a region that is configured to have a video call bit rate as shown in the following table:

Release of Cisco Unified Communications Manager
Video Call Bit Rate

8.0 or later

Greater than or equal to 2064 kb/s.

Earlier than 8.0

Greater than or equal to 2000 kb/s.

Releases of Cisco Unified Communications Manager earlier than 8.0 automatically add the audio bandwidth to the configured video bandwidth to allocate bandwidth for the call.


How Cisco Unified Client Services Framework Determines the Video Capability of Your Computer

Cisco Unified Client Services Framework derives the hardware profile of the machine as a WEI score. Cisco Unified Client Services Framework uses the WEI processor subscore to determine the send and receive video profile that is appropriate for your computer.

Table 11 lists the H.264/AVC levels that are supported, the bit rate and frame format for each level, and the minimum WEI processor subscore that is required to support each level

Table 11 Video Capabilities Supported for WEI Processor Subscores

H.264/AVC Level
Maximum Bit Rate (kb/s)
Maximum Frame Format
Minimum WEI Processor Subscore Required to Send and Receive Video at This Level

1.0

64

QCIF

4.0

1b

128

QCIF

4.0

1.1

192

CIF

4.0

1.2

384

CIF

4.0

1.3

768

CIF

4.0

2

768

CIF

4.0

2.1

768

CIF

4.0

2.2

1350

VGA

4.8

3

1350

VGA

4.8

3.1

4000

HD

5.9


Limiting of Usage of Bandwidth by Users

The Video section in the Cisco Unified Personal Communicator Options dialog box contains a slider that enables you to limit the bandwidth that Cisco Unified Personal Communicator uses for video calls. Table 12 lists the bandwidth settings that are available on the slider, from highest to lowest, and the video implications for each level.

Table 12 Bandwidth Settings Available to Users 

Bandwidth Settings Available
H.264/AVC Level
Maximum Decoder Bit Rate
Maximum Encoder Bit Rate
Description

Highest video quality (Level 6)

3.1

4 Mb/s

4 Mb/s

Allows the maximum video capabilities supported by Cisco Unified Client Services Framework, currently 720p HD.

Level 5

2.2

4 Mb/s

768 kb/s

Supports VGA in both directions.

Level 4

2.2

4 Mb/s

384 kb/s

Supports scenarios where downstream bandwidth is less than upstream. Supports incoming VGA.

Level 3

1.3

768 kb/s

384 kb/s

Limits incoming video to CIF at 30 frames per second (fps).

Level 2

1.2

384 kb/s

128 kb/s

Limits incoming video to CIF at 15 fps.

Lowest bandwidth usage (Level 1)

1.1

192 kb/s

64 kb/s

Limits incoming video to QCIF at 30 fps, or potentially CIF at 7.5 fps.

Note This setting can render QCIF video at 6 fps, which may result in poor image rendering with some cameras.


About Tuning Computers for Maximum Video Performance

To tune your computer for maximum video performance, do the following:

Set your CPU speed to maximum performance. Open the power options tool in your Control Panel and select the highest possible power plan or scheme.

Set your graphics hardware to full acceleration. Open the display tool in your Control Panel and set the hardware acceleration slider to full.


Note To support this setting, you may need to update the driver for your video adapter. For information about how to obtain an updated driver for your video adapter, contact the manufacturer of your video adapter or the manufacturer of your computer.


Video Troubleshooting Tips

Users See Video Impairments

Video Conversations with Multiple Displays

Users Might See Lower Video Quality When Computer Is Connected to Some Models of Cisco Unified IP Phone

Users See Video Impairments

Problem   Under certain rare conditions, users may see some video impairment such as blockiness, smearing, streaking, or ghosting in the following situations:

At the start of a video call or during a video call when the Hold or Resume functions are used.

During a call when the user adjusts the video quality using the slider in the Video section of the Options dialog box.

This problem occurs when:

The client computer is capable of handling high-resolution video but the network or switch has insufficient bandwidth to support the video resolution.

There is packet loss on the network.

There is packet loss along the network due to video packet fragmentation, if the Maximum Transmission Unit (MTU) of the network interface card at either endpoint is set lower than the Cisco Unified Personal Communicator MTU of 1270.

There are packets dropped at routers along the call path.

The Cisco Unified Client Services Framework device that is associated with the installation of Cisco Unified Personal Communicator is set up in Cisco Unified Communications Manager for a bandwidth that the physical network that the device is located on does not support. For example, if you are on a physical network that has a 128 kb/s bandwidth and you configure the Cisco Unified Client Services Framework device for a bandwidth setting of 4 Mb/s, then the call starts at a higher video codec level than the underlying physical network actually supports.

Try one or more of the following suggested solutions.

Solution   Put the Cisco Unified Client Services Framework device in a device pool that is in a region that is configured to have a maximum video bit rate that is less than the bandwidth of your physical network. For more information, see Determining the Bit Rate Required for a Particular Video Capability.

Solution   Perform the following steps:

1. Open the Options dialog box.

2. Select Video.

3. Use the slider to set the balance between bandwidth usage and video quality.

4. Ensure that the Optimize video quality for your computer option is selected.

Video Conversations with Multiple Displays

If your computer displays on more than one device, use the primary display for video conversations. Video hardware acceleration is generally not supported on non-primary displays, so CPU usage on non-primary displays becomes very high.

Users Might See Lower Video Quality When Computer Is Connected to Some Models of Cisco Unified IP Phone

Problem   Users might see lower video quality in Cisco Unified Personal Communicator when their computer is connected to some Cisco Unified IP Phone models, such as 7945G, 7965G, and 7975G.

This problem occurs if the link speeds and duplex configuration on either end of the connection are not the same. For example, if the link speed of the port at the PC port is 1000 Mb/s and the switch port is connected at 100 Mb/s. Alternatively, if the link on one end of the connection is half duplex, and the link on the other end is full duplex.

Contact your Cisco Support representative to get the latest update on this issue.

Solution   To address this issue, perform the following steps:

1. Go to the Network Configuration settings for your phone.

2. Set the SW Port Configuration setting to 100 Full.

3. Set the PC Port Configuration setting to 100 Full.

For information about how to set network configuration settings on your Cisco Unified IP Phone, see the documentation for your phone. Refer to publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. You can navigate to the documentation for your phone from the following URL:

http://www.cisco.com/cisco/web/psa/maintain.html?mode=prod&level0=278875240

Camera Troubleshooting Tips

Some Web Cameras Start When Users Sign In

Logitech and Cisco VT Camera III Cameras Sometimes Display Split Screen or Dual Image

Logitech and Cisco VT Camera III Cameras Sometimes Display Split Screen or Dual Image

Tandberg PrecisionHD Camera Requires Windows Security Update

Some Web Cameras Start When Users Sign In

The correct behavior of web cameras is that web cameras start when users start a video call, or a video conference call. In particular circumstances, some web cameras start when users sign in to Cisco Unified Personal Communicator. This occurs on particular hardware configurations, with particular web camera driver software.

In these circumstances, Cisco Unified Personal Communicator controls the web camera. Other applications cannot access the camera. However, you can still use the web camera for video calls, video conference calls, and so on.

To resolve this problem, install the latest drivers from the manufacturer of your web camera. If your computer is a Lenovo ThinkPad W500, install the drivers at the following URL:

http://www-307.ibm.com/pc/support/site.wss/MIGR-70600.html

Logitech and Cisco VT Camera III Cameras Sometimes Display Split Screen or Dual Image

Problem   The video image from a Cisco VT Camera III or a Logitech QuickCam Pro 9000 camera can sometimes show video distortion as follows:

Split screen

The image received from the camera is divided in two vertically, with the two sides of the image swapped.

Dual image

The image received from the camera is divided in two horizontally, with the same image showing in both sides.

Solution   Place the call on hold and resume the call to see if the image is restored correctly.

Poor Sound Quality on the Tandberg PrecisionHD USB Camera on Windows 7

Problem   When using the Tandberg PrecisionHD USB Camera Version 1.0 or 1.1 with Windows 7, a very high input gain is set for your microphone, which can cause the sound to be distorted or extremely low.

Solution   To fix this problem in the short-term, lower the recording volume for your microphone in the Windows settings.

To resolve this issue completely, install the software upgrade version 1.2 for the PrecisionHD USB Camera, as follows:

1. Download the upgrade from the following location:

http://www.tandberg.com/support/video-conferencing-software-download.jsp?t=2&p=94

2. Connect your PrecisionHD USB camera to your computer.

3. Make sure the LED is green before you start the upgrade.

4. Install the software upgrade.

Tandberg PrecisionHD Camera Requires Windows Security Update

Problem   The video image from a Tandberg PrecisionHD camera might not be displayed if the video quality slider setting in the video options is set to a value greater than 384 Kb/s up, 4 Mb/s down.

Solution   Install the following Windows security update:

http://support.microsoft.com/kb/975560

Corrections to Deployment Documentation

Integrating the LDAP Directory Chapter

WebEx Node for MCS

CUPServer Registry Subkey Entry

CSF Certificate Directory Setting

Standard CTI Allow Control Of All Devices User Group

Integrating the LDAP Directory Chapter

In the Integrating the LDAP Directory chapter of the Deployment Guide for Cisco Unified Presence, the Fetch Contact Pictures from a Web Server topic relates only to Cisco Unified Personal Communicator Release 8.0. The correct topic title should be:

"(Cisco Unified Personal Communicator Release 8.0) Fetch Contact Pictures from a Web Server"

Release 8.0(2) Users Only

In the Integrating the LDAP Directory chapter, the information about fetching a photo from Active Directory in the Configuring the LDAP Attribute Map for Cisco Unified Personal Communicator topic relates only to Cisco Unified Personal Communicator Release 7.1. This topic should contain the following note:

"The information about fetching a photo from Active Directory in this topic relates only to Cisco Unified Personal Communicator Release 7.1."

This correction does not apply to Cisco Unified Personal Communicator Release 8.0(3).

WebEx Node for MCS

Where the Deployment Guide for Cisco Unified Presence refers to Cisco WebEx Meeting Center server, the text should be Cisco WebEx Node for MCS.

CUPServer Registry Subkey Entry

In the Deploying and Upgrading Cisco Unified Personal Communicator chapter of the Deployment Guide for Cisco Unified Presence, the Setting a Default Address for the Cisco Unified Presence Server topic makes several references to a CUPAddress registry subkey entry. The correct name of the registry subkey entry is CUPServer. The data type is string or REG_SZ.

CSF Certificate Directory Setting

In the Configuring Basic Features for Cisco Unified Personal Communicator chapter of the Deployment Guide for Cisco Unified Presence, the (Cisco Unified Personal Communicator Release 8.0) Configuring Settings topic, the table cell that corresponds to the CSF certificate directory (relative to CSF install directory) field should read:

"This field applies only if the Client Services Framework (CSF) requires you to import security certificates to authenticate with LDAP, web conferencing, and CCMCIP. For most deployments, you do not need to import security certificates. If you must specify a value, specify the directory that contains the security certificates as an absolute path."

Standard CTI Allow Control Of All Devices User Group

In the Configuring Basic Features for Cisco Unified Personal Communicator chapter of the Deployment Guide for Cisco Unified Presence, the Adding Users to User Groups topic states that you must add users to the following groups:

Standard CCM Admin Users

Standard CCM End Users

Standard CTI Allow Control Of All Devices

Standard CTI Enabled

This is incorrect. You only need to add users to the following groups:

Standard CCM End Users

Standard CTI Enabled

The additional information about the groups required for the Cisco Unified IP Phone 9900, 8900, and 6900 series models is correct.

Cisco Unified Personal Communicator Fails to Start Section

In the Deploying and Upgrading Cisco Unified Personal Communicator chapter of the Deployment Guide for Cisco Unified Presence, the Problem statement in the Cisco Unified Personal Communicator Fails to Start section reads "The Cisco UC Integration for Microsoft Office Communicator fails to start, displaying a general exception error.". This is incorrect and should read "The Cisco Unified Personal Communicator fails to start, displaying a general exception error."

Caveats

Using the Bug Toolkit

Open Caveats

Resolved Caveats

Using the Bug Toolkit

You can search for problems by using the Cisco Software Bug Toolkit. Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following types of bugs:

All customer-found bugs

Before You Begin

To access Bug Toolkit, you need the following:

Internet connection

Web browser

Cisco.com user ID and password

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Sign in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for Bug ID field, then click Go.


For information about how to search for bugs, create saved searches, create bug groups, and so on, click Help on the Bug Toolkit page.

Open Caveats

Table 13 describes possible unexpected behavior by Cisco Unified Personal Communicator on Windows. The table is sorted by severity, then by identifier in alphanumeric order.

Unless otherwise noted, these caveats apply to all Cisco Unified Personal Communicator releases. Because defect status continually changes, be aware that the tables reflects a snapshot of the defects that were open at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online record for that defect, including workarounds. For an updated view of open defects, access the Bug Toolkit. For details, see Using the Bug Toolkit.


Note Some of the headlines in Table 13 refer to Cisco Unified Integration for Microsoft Office Communicator, but are also relevant to Cisco Unified Personal Communicator.



Note Some caveats described in the Cisco Unified Presence release notes and in the Cisco Unified Communications Manager release notes might appear to be Cisco Unified Personal Communicator caveats. Use these links to access them:
http:/www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html


Table 13 Open Caveats for Cisco Unified Personal Communicator 

Identifier
Severity
Component
Headline

CSCth55482

3

commoncomponents

users get popup window when in a hunt group

CSCti11877

3

visual-voice-mail

CUPC: Deskphone mode: Confusing Voicemail retrieval Process

CSCti47379

3

telephony.audio

Intermittent: IE becomes unresponsive when Call with Edit is used

CSCti58748

3

telephony.video

One-way video between CUPS and Polycom; wrong codec sets up

CSCti59872

3

telephony.video

CUPC Video Grayed out in Deskphone Mode

CSCtj15358

3

hub

CUPC hub rendered incorrectly and appears to be non-responsive on alpha (sev 3)

CSCth72782

4

audio-svc

Audio mic device used is different from the one selected in Options

CSCtj29885

6

documentation

Mailstore config for secure messaging not clear in CUPC Deployment Guide


Resolved Caveats

This section lists caveats that may have been open in previous releases and are now resolved.

Caveats are listed in order of severity and then in alphanumeric order by bug identifier. Only severity 1, severity 2, and select severity 3, 4, 5, and 6 resolved defects, as well as all customer-found defects, are listed in this section. Because defect status continually changes, be aware that this document reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit (see the Using the Bug Toolkit).

The following sections list caveats that are resolved in Cisco Unified Personal Communicator Release 8.0(2) and Release 8.0(3) but that may have been open in previous releases:

Release 8.0(3)

Release 8.0(2)

Release 8.0(3)

Table 15 lists caveats that were resolved in Release 8.0(3).

Table 14 Resolved Caveats for Cisco Unified Personal Communicator  8.0(3)

Identifier
Severity
Component
Headline

CSCtg71142

2

video-svc

CSF sometimes fails to request an IDR when a decoding failure occurs

CSCth62755

2

system-svc

Sometimes, service credentials iniitialization failures at CUCIMOC login

CSCth67906

2

commhistory-svc

CSF incorrectly reports CHS events count resulting in High CPU

CSCth68282

2

voicemail-svc

VVM cache does not cleanup files after abnormal cucsf.exe exits

CSCti49039

2

video-svc

CSF crashes if user plugs in a VT3camera while the video preview is open

CSCtg77978

3

phone-deskphone

Placing calls from deskphone mode not possible after resuming from sleep

CSCth43375

3

ms-integration

Display of csc.exe - Application Error

CSCth82760

3

contacts

Memory use appears to grow when sort by presence is enabled.

CSCth85267

3

contact-svc

CUPC8 does not support ldap filter

CSCth97641

3

config-svc

CSF ignores CUP setting : Conferencing - Server Certificate Verification

CSCth98347

3

phone-svc

CCMCIP Server Certificate Verification parameter not loaded from CUP

CSCth98370

3

documentation

CUP deployment guide missing instructions how to add certs to keystore

CSCti00207

3

config-svc

CSF does not sort app\dir rules in priority as they come from CUP

CSCti16415

3

im.point2point

Cut & Paste Conversation fails in Excession

CSCti21440

3

documentation

Avoid using "or later" in version compatibility

CSCti21447

3

documentation

Use consistent version numbering

CSCti21462

3

documentation

Remove "conference calls with video" from CUPC documents

CSCti45628

3

telephony.audio

Directory search issues when modify search

CSCti79469

3

documentation

CUPC Docs needs to include a CTL reset sections

CSCti95547

3

ms-integration

Memory spike during Outlook mail preview

CSCth33909

4

localisation

FRA: localization error: idle timer

CSCti54759

4

documentation

Outlook Presence lightup not supported with Outlook 2003

CSCth82919

6

video-svc

CSF should check number of cores before allowing 3.1 profile

CSCti19117

6

system-thirdparty

Provide ADMX template for CUCSF/CUCIMOC


Release 8.0(2)

Table 15 lists the caveats that were resolved in Release 8.0(2).

Table 15 Resolved Caveats for Cisco Unified Personal Communicator  8.0(2)

Identifier
Severity
Component
Headline

CSCtg88271

2

video-svc

Intermittent blue screen of death in CDP driver during Win7 32bit bootup

CSCth82643

2

device-svc

CSF is unable to handle UPN or mail_id as a username due to unescaped @

CSCth48039

2

ms-integration

Excel add-on has long delays when cells have background fill

CSCth23122

3

instantmessage-svc

can't create new chat room if "Room Name" contains Fullwidth Letters

CSCth38179

3

comm-trans-history

CUPC crashed when delete/restoring large IM history(out of Mem error)

CSCth83141

3

presence-svc

CUPC 8 login fails for some users

CSCtg24837

4

instantmessage-svc

Initial presence to a room is 'available' regardless of actual presence.

CSCtg87642

4

instantmessage-svc

Chatroom subject returns old values

CSCtg94095

4

comm-trans-history

Only a subset of Group Chat transcript events shown in Comms Hist

CSCth02888

4

instantmessage-svc

User may not be able to join persistent chatroom

CSCth11299

4

commoncomponents

History list window scrollin bug - key repetition

CSCth40494

4

api-general

Failure of initial CSF->Head heartbeat following resume not cleaning up.

CSCth47682

4

api-soap

[Seen once] After resume laptop, contacts appear offline,cannot send IM


Accessibility Notes

Cisco Unified Personal Communicator Release 8.0 is introducing accessibility features in phases. Users familiar with previous versions of Cisco Unified Personal Communicator will see a subset of keyboard shortcuts and features in this release.

For additional information, refer to:

http://www.cisco.com/web/about/responsibility/accessibility/legal_regulatory/vpats.html

Persistent Chat Rooms Listed in a Separate Control

Persistent chat rooms are listed below the contacts on the main Cisco Unified Personal Communicator window. Although your chat rooms appear to be part of the contact list tree view control, they actually are a separate independent tree view control. To navigate from your contacts to your chat rooms press the Tab key instead of the arrow keys.

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently uses RSS version 2.0.

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending e-mail to export@cisco.com.