User Guide for Cisco Unified Personal Communicator for Windows, Release 7.0
Preparing To Use Cisco Unified Personal Communicator
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Preparing To Use Cisco Unified Personal Communicator

Table Of Contents

Preparing To Use
Cisco Unified Personal Communicator

How to Set Up the Application

Installing Cisco Unified Personal Communicator

Installing and Setting Up Your Cisco Video Camera

Your Headset

Logging In

Setting Up Voicemail

Setting Up Web Conferencing

How to Set Optional Preferences

Automating Launch and Login

Specifying Your Audio and Video Devices

Specifying Ringer Device and Volume

Choosing Softphone or Desk Phone Mode

Associating a Desk Phone

Choosing the Double-Click Action

Double-Click Action on the Console

The System Tray Icon

Upgrading Cisco Unified Personal Communicator

Where to Find More Documentation

Cisco Product Security Overview


Preparing To Use
Cisco Unified Personal Communicator


How to Set Up the Application

How to Set Optional Preferences

The System Tray Icon

Upgrading Cisco Unified Personal Communicator

Where to Find More Documentation

Cisco Product Security Overview

How to Set Up the Application

Complete the following tasks in order:

Installing Cisco Unified Personal Communicator

Installing and Setting Up Your Cisco Video Camera

Your Headset

Logging In

Setting Up Voicemail

Setting Up Web Conferencing

Installing Cisco Unified Personal Communicator

If your system administrator has not installed Cisco Unified Personal Communicator on your computer, install it.

Before You Begin

Quit all open applications before starting the installation process.

If you are upgrading from a previous version, follow the instructions in Upgrading Cisco Unified Personal Communicator.

Procedure


Step 1 Obtain the installer from your system administrator.

Step 2 Make sure you have at least 175 MB of free disk space.

Step 3 Double-click the installer.

Step 4 Follow the instructions.



Note This process installs the Microsoft Outlook toolbar by default.


Troubleshooting Tip

To remove the Outlook toolbar, see the online help in Outlook for removing add-ins. You can also uninstall the Cisco Unified Personal Communicator application using Add/Remove Programs.

Related Topics

Install Errors, page 9-2

Installing and Setting Up Your Cisco Video Camera

How to Dial From Microsoft Outlook Using Cisco Unified Personal Communicator, page 3-4

Installing and Setting Up Your Cisco Video Camera

Your system administrator will give you a Cisco-branded video camera and tell you if you need to install the software described in this section.

Before you Begin

Ensure your video camera is not plugged into your computer.

Ensure you have at least 20 MB of free disk space.

If you are upgrading from a previous release, follow the instructions in Upgrading Cisco Unified Personal Communicator.

Procedure


Step 1 Double-click the installer.

Step 2 Follow the instructions.

Step 3 Assemble the camera, if needed, according to the instructions that came with the camera.

Step 4 Plug the camera into a USB port on your computer.

Windows XP: You will see a series of messages onscreen. Wait until you see this message: "Found New Hardware. Your new hardware is installed and ready to use."

Windows Vista: Wait until you see the message "Your devices are ready to use."


Troubleshooting Tip

If you need to uninstall this software, make sure your camera is not plugged in to your computer before doing so.

Related Topics

Specifying Your Audio and Video Devices

Using Video With Cisco Unified Personal Communicator, page 4-1

How to Solve Camera or Video Problems, page 9-16

Your Headset

If you will use a headset with your softphone, follow the instructions that came with the headset.


Note Special buttons on some devices, such as those to initiate a call through your headset, are not designed to work with Cisco Unified Personal Communicator.


Related Topics

Specifying Your Audio and Video Devices

Logging In

Before You Begin

Complete all set-up procedures.

If you log in remotely, you must first connect to your corporate network, for example through virtual private network (VPN).

Obtain your username and password for Cisco Unified Personal Communicator from your system administrator.

Obtain the name or IP address of the login server from your system administrator.

Exit incompatible programs:

Cisco IP Communicator

Cisco Unified Video Advantage or Cisco VT Advantage

Procedure


Step 1 Launch Cisco Unified Personal Communicator.

Step 2 Click Unblock if you see a window asking if you want the firewall to block Cisco Unified Personal Communicator.

Step 3 Enter your username and password.


Related Topics

How to Solve Problems Logging In and Starting Up, page 9-2

Automating Launch and Login

Setting Up Voicemail

Before You Begin

Ask your system administrator for the username and password that you enter into Cisco Unified Personal Communicator to access voicemail through the application.

Procedure


Step 1 Choose File > Preferences from the menu bar at the top of the console.

Step 2 Click Account.

Step 3 Enter your login information for Voice Messaging. If your system administrator gave you two passwords and your voice messaging application is Cisco Unity, use the Cisco Unity Assistant (web) password.

Step 4 Click OK.


Related Topics

Accessing Voicemail, page 8-4

Setting Up Web Conferencing

Before You Begin

Ask your system administrator for the username and password that you enter into Cisco Unified Personal Communicator to use for web conferencing. This may be different from your login credentials.

Procedure


Step 1 Choose File > Preferences from the menu bar at the top of the console.

Step 2 Click Account.

Step 3 Enter your login information for your web conferencing application.


Note Your version of Cisco Unified Personal Communicator may only support Cisco Unified MeetingPlace or Cisco Unified MeetingPlace Express for web conferencing.


Step 4 Click OK.


Related Topics

Using Web Conferencing With Cisco Unified Personal Communicator, page 5-1

How to Set Optional Preferences

Automating Launch and Login

Specifying Your Audio and Video Devices

Specifying Ringer Device and Volume

Choosing Softphone or Desk Phone Mode

Associating a Desk Phone

Choosing the Double-Click Action

Automating Launch and Login

Procedure

To
Do This

Configure Cisco Unified Personal Communicator to launch automatically

1. Choose File > Preferences.

2. Click Profile.

3. Check Start this application when I start up my computer.

By default, this option is not enabled.

Automate logging in

1. Launch the application.

2. Enter your username and password.

3. Check Remember my password.

4. (Optional) Check Automatically log in as.

5. Click Login.

Cancel automatic log in and password entry

1. Choose File > Preferences from the menu bar at the top of the console

2. Click Profile.

3. Uncheck appropriate options in the Connection Options section. Click OK.


Related Topics

Logging In

Specifying Your Audio and Video Devices

Choose which speaker, microphone, and video devices that you want to use during softphone calls.

Before You Begin

Set up your devices following the instructions in Installing and Setting Up Your Cisco Video Camera and Your Headset.

Procedure


Step 1 Plug in the audio devices that you will choose.

Step 2 Choose File> > Preferences.

Step 3 Click Audio/Video.

Step 4 Choose devices as applicable.


Troubleshooting Tips

If you change audio device settings during a call, you may experience a brief interruption of audio while the change takes effect.

If you unplug a chosen device during a call, your speaker or microphone will change to the corresponding system default device (as specified in the Control Panel in Sounds and Audio Devices), if any is available.

If you unplug your only video device, and if you have an available audio device, your conversation will continue as audio-only. Otherwise, your call will end.

Specifying Ringer Device and Volume

You can choose whether Cisco Unified Personal Communicator notifies you of incoming calls through the built-in speakers in your computer (if any) or through a headset or other audio device.

Before You Begin

Set up and plug in your chosen audio device and verify that it works.

Procedure


Step 1 Plug in the audio device.

Step 2 Choose File> > Preferences.

Step 3 Click Audio / Video.

Step 4 Choose a Ringer device.

Step 5 Set the ringer volume.


Troubleshooting Tips

Muting your audio by any method may prevent you from hearing the softphone ring when someone calls you.

If the device you chose becomes unavailable, you will hear ringing through the system default audio device.

Your desk phone will always ring.

Choosing Softphone or Desk Phone Mode

Cisco Unified Personal Communicator can work with a Cisco Unified IP Phone such as the one on your desk, or work independently as a softphone.

If the phone mode is set to softphone, you can use your desk phone, but calls you make using your desk phone do not display in the Recent communications list.

Procedure


Step 1 Choose File > Phone Mode from the menu bar at the top of the console.

Step 2 Choose Desk Phone or Softphone.


Note If you want to use video, choose Softphone.



Related Topics

Desk Phone Device Unavailable, page 9-3

Associating a Desk Phone

Associating a Desk Phone

By default, the Cisco Unified IP Phone on your desk is the desk phone associated with Cisco Unified Personal Communicator.

If your system administrator has enabled this feature, you may be able to associate Cisco Unified Personal Communicator with a different desk phone. For example, you may be able to temporarily associate a phone in a conference room with Cisco Unified Personal Communicator as if it were the phone on your own desk.

Procedure


Step 1 Go to the phone that you want to associate with Cisco Unified Personal Communicator and log in to the EM Services (Extension Mobility Services). For information, see the documentation for your phone.

You can skip this step if you know that the phone is assigned exclusively to you.

Step 2 Launch Cisco Unified Personal Communicator.

Step 3 Choose File > Phone Mode > Desk Phone.

Step 4 Choose File > Phone Mode > Choose Phone to Control from the menu bar at the top of the console.

Step 5 Click a phone in the list to select it. Use the information in the table to help you identify the phones in the list:

Column Number
Column Name
Description

1

Device status

A check mark identifies the currently associated desk phone.

2

Device type

Hover your mouse pointer over the icon to identify the model of the phone.

3

Name

To modify this field to identify a phone for future reference:

Right-click the name and choose Rename Device. Enter a name of your choice and click Save.

4

Device Name

Number printed on the MAC label on the bottom of the phone.

5

Lines

Phone numbers (extensions) available through this phone.



Note Click Restore Default to choose the phone on your own desk after you have changed it. Skip the rest of the steps in this procedure.


Step 6 Click Switch To.

Step 7 Click Close.

The change takes a moment to take effect.



Note Not all phones are necessarily available for this purpose. If the phone you want to choose is not available to you, contact your system administrator.


Related Topics

Choosing Softphone or Desk Phone Mode

Desired Desk Phone Not Listed, page 9-4

Where to Find More Documentation

Choosing the Double-Click Action

If your company offers multiple communication methods, you globally set the type of communication to initiate when you double-click a contact. By default, double-clicking a name in the contact list opens an instant messaging window.

The double-click action selection must correspond with information in the profile of the contact. For example, if your double-click action preference is Send an email, there must be an email address in the contact profile. If an email address does not exist in the profile, Cisco Unified Personal Communicator determines the action based on available profile information. The icon beside the contact name indicates the double-click action.

Double-Click Action on the Console

If the icon beside a name in the contact list is a phone, double-clicking starts a call, even if your double-click preference is Instant Messaging. The phone is displayed only if the contact card includes a phone number.

If the icon beside a name in the contact list is an envelope double-clicking opens an email message. The envelope is displayed only if your double-click preference is set to "Send an e-mail," the contact is not in your corporate directory, and the contact card has an email address.

If you set your double-click preference to make an audio or video call, you can determine the number that Cisco Unified Personal Communicator will dial: Control-click the contact and choose Place Audio Call or Place Video Call. The dot identifies the number. Generally, double-clicking dials the first number listed on the contact card.

Double-clicking a Recent communications item other than voice mail initiates a video call if you set this preference to video. Otherwise, it always initiates an audio call.

Double-clicking a voice mail item plays the message.

Procedure


Step 1 Choose File > Preferences from the menu bar at the top of the console.

Step 2 Click Profile.

Step 3 Choose an option for When double clicking on a contact.


Related Topics

Availability Status Types, page 2-2

The System Tray Icon

When Cisco Unified Personal Communicator icon is running, an icon in the system tray indicates whether you have missed calls or new voice mail messages. If you have neither, or if Cisco Unified Personal Communicator is the active application, it displays your availability status. The system tray icon also indicates if you have network connectivity. Roll your cursor over the icon for a tool tip to define the icon.

Related Topics

Availability Status Types, page 2-2

Upgrading Cisco Unified Personal Communicator

Procedure


Step 1 Exit Cisco Unified Personal Communicator.

Step 2 Unplug your camera.

Step 3 Install Cisco Unified Personal Communicator.

Step 4 Install the camera software.

Step 5 Plug in the camera.


Related Topics

Installing Cisco Unified Personal Communicator

Installing and Setting Up Your Cisco Video Camera

Where to Find More Documentation

The following documentation is available for this product:

Quick Start Guide

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Online Help

From any menu bar in Cisco Unified Personal Communicator, choose Help > Help Topics. In the web conferencing window, click the Help menu for specific application help.

Updated Documentation (PDF)

The most current version of this document is available in English as a PDF file at:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Documentation in Languages Other Than English

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_translated_end_user_guides_list.html

Accessibility Information

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

The following documentation is available for products related to this product:

Licensing Information

http://www.cisco.com/en/US/products/ps6844/products_licensing_information_listing.html

Documentation for Cisco Unified MeetingPlace Web Conferencing

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html

Documentation for Cisco Unified MeetingPlace Express

http://www.cisco.com/en/US/products/ps6533/products_user_guide_list.html

Documentation for Your Cisco Unified IP Phone (Desk Phone)

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Documentation for IP Phone Messenger (IPPM) and the Cisco Unified Presence User Options Web Pages:

http://cisco.com/en/US/products/ps6837/products_user_guide_list.html

Documentation for Cisco Unified Communications Manager User Options Web Pages:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.