User Guide for Cisco Unified Personal Communicator for Macintosh, Release 7.0
Working With Recent Communications With Cisco Unified Personal Communicator
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Working With Recent Communications With Cisco Unified Personal Communicator

Table Of Contents

Working With Recent Communications With Cisco Unified Personal Communicator

Recent Communications

Working With the Recent Communications List

Accessing Voicemail


Working With Recent Communications With Cisco Unified Personal Communicator


Recent Communications

Working With the Recent Communications List

Working With the Recent Communications List

Accessing Voicemail

Recent Communications

The Recent communication pane lists all voicemail messages you receive, and up to 50 received, initiated, or missed calls.

Calls that you make or answer using your desk phone only appear in the Recent communications list if Cisco Unified Personal Communicator is running. Calls you make appear only if phone mode is Desk Phone. Voice mail is always displayed. New voicemail messages appear in the list within one minute of being recorded.

If you log on from different computers, only calls that you make and receive while you are logged into a particular computer appear in the Recent communications list on that computer. Voice mail is always displayed.

You can filter the list by communication type or choose to view all. Icons and roll-over text also indicate the communication type. Other visual indicators help you determine the state of each communication:

Unread voice mail items appear in bold text. Icons for unread communications may also appear in color.

Items that are deleted but not yet erased are displayed inthe deleted items list in strikethrough text.


Note If you are using Softphone Mode and you answer a call on your desk phone, the call may be displayed in your Recent communications list as a missed call.


Related Topics

How to Solve Recent Communications Pane Problems, page 9-19

Working With the Recent Communications List

Procedure

To
Do This

Identify the communication type of an item

Roll over the icon in the first column of the Recent communications pane to display text.

See a count of new missed calls or voice mails

The icon at the top of the Recent communications pane displays a number.

The count adjusts each time you open an "unread" item, whether or not you listen to the voice mail. A counter does not appear if you have no unread items of that type.

At your company, these indicators may not display numbers. If you see an icon, there is at least one new item of the type indicated.

Filter by communication type

1. Click Recent > Display

2. Select an option.

Sort the list

Click any column heading to sort by that heading.

Click again to reverse the sort order.

View details about an item

Control-click an item in the Recent communications list and choose Get Info.

Mark voice mail items read or unread

Control-click a voice mail item and choose Mark Item As Unread.

Delete items

Control-click an item and choose Delete Item.

Undelete items

1. Choose Recent > Display > Deleted.

2. Control-click an item thatis marked for deletion and choose Undelete Item.

You cannot undelete items that have been erased.

Erase deletion

Control-click in the Recent communications list and choose Recent > Erase Deleted Items.


Related Topics

Accessing Voicemail

How to Solve Recent Communications Pane Problems, page 9-19

Accessing Voicemail

If this feature is enabled at your company, you can receive and listen to voicemail messages in Cisco Unified Personal Communicator.


Note You should periodically erase your deleted voicemail messages to avoid delays while launching Cisco Unified Personal Communicator or accessing voice mail. See the instructions for permanently deleting recent communications items in Working With the Recent Communications List.


Procedure

To
Do This

View a list of your voice mail messages

Choose Recent > Display > Voicemail.

Listen to voice mail

Rewind (to the beginning)

Fast-play reverse

Play

Pause

Fast-play forward

Seek (Rewind to a specific point in the message)

Change playback volume

1. Double-click a voicemail item in the Recent communications list.

2. Click the appropriate button, or slide the appropriate slider.

The larger slider is the Seek slider.

Markers indicate where forwarded voice-mail messages begin.

Retrieve deleted voice mail

(Whether deleted through your phone or through Cisco Unified Personal Communicator.)

See the instructions for undeleting recent communications items.

You cannot retrieve deleted voice mail after you have erased it.


Related Topics

Setting Up Voicemail, page 1-4

Recent Communications

Working With the Recent Communications List

How to Solve Voice Mail Problems, page 9-20