Table Of Contents
Cisco Unified Personal Communicator
Published August 2008
1 How to Make Calls with Your Softphone
Calling a Coworker
Step 1 Enter the first few characters or all of a full name, first name, last name, or phone number into the Search field.
Your configuration determines if searches are case-sensitive. The alphanumeric characters you enter are shown in the leading position of the search results. For example, if you search for "den" the search results could include "Denice" and "Denzel", but not "Arden" or "Hayden".
Step 2 Press Enter.
Step 3 Right-click a person in the list of names that displays in the Search pane and choose Place a Call.
You can call people directly from your contact list, by using Search, or you can use the following procedure to call from the dialer.
Step 1 Click the Open Dialer icon in the console.
Step 2 Enter the phone number.
Step 3 Enter the number exactly as you would dial it from your desk phone. For example, you may need to dial a 9 before the number to call someone outside your company.
Step 4 Click the Click here to dial icon in the dialer.
Calling People in Your Contact List
Step 1 Right-click a name or number and choose Place A Call.
Step 2 Choose the number to dial if there are multiple entries.
Tip You can set your preferences to initiate a call when you double-click a name or number.
2 Adding Video to a Call
Step 1 Verify that your camera is plugged in and select Softphone mode.
Step 2 Click the Add Video to Call icon in the active conversation window.
If you are on a conference call, each person who wants to add video must perform this action.
3 Adding Contacts From Your Corporate Directory
Step 1 Click Contacts > Add New Contact.
Step 2 Enter the first few characters or all of a full name, first name, last name, or phone number into the Search field.
Your configuration determines if searches are case-sensitive.
Step 3 Press Enter.
Step 4 Click a name displayed in the Search Results.
Step 5 Click Add.
4 Sending Instant Messages
Step 1 Click a name in the Cisco Unified Personal Communicator console.
Step 2 Click Actions > Send an Instant Message. The Instant Message window is displayed.
Step 3 Enter your message.
Step 4 Press Enter.
5 Specifying Your Availability
Use availability status to check if people in your contact list are available to contact. By default, the system automatically determines the availability status of each person.
Availability status is displayed only for contacts who are in your company, or for contacts in other companies who have accepted your request to view their availability status.
You can also set your own availability status manually or by setting your preferences.
Quick Start Guide