User Guide for Cisco Unified Personal Communicator for Windows, Release 1.2
Working With Recent Communications With Cisco Unified Personal Communicator
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Working With Recent Communications With Cisco Unified Personal Communicator

Table Of Contents

Working With Recent Communications With Cisco Unified Personal Communicator

About Recent Communications

About Recent Communications Items

Working With the Recent Communications List and Its Items

Accessing Voice Mail


Working With Recent Communications With Cisco Unified Personal Communicator


About Recent Communications

About Recent Communications Items

Working With the Recent Communications List and Its Items

Accessing Voice Mail

About Recent Communications

Your call history appears in the Recent Communications pane, so you can easily see and return calls and listen to voice mail.

The Recent Communication pane lists all voice-mail messages you have received, and up to 50 received, initiated, or missed calls.

New voice-mail messages appear in the list within one minute of being recorded.

Calls that you make or answer using your desk phone only appear in the Recent Communications list if Cisco Unified Personal Communicator is running. Calls you make appear only if phone mode is Desk Phone. Voice mail appears regardless.

If you log on from different computers, only calls that you make and receive while you are logged into a particular computer appear in the recent communications list on that computer. Voice mail appears regardless.

Related Topics

Problems in the Recent Communications Pane, page 10-23

About Recent Communications Items

Items in italics are being processed and will be available momentarily.

Unread voice mail items appear in bold text.

Items that are deleted but not yet purged appear in the deleted items list in strikethrough text.

The icon to the left of each item in the Recent Communications list indicates the item type:

Icon
Communication Type

Voice-mail message

Missed call (incoming)

Answered call (incoming)

Outgoing call


Working With the Recent Communications List and Its Items

To...
Do This

Identify the communication type of an item

1. Look at the first column in the Recent Communications pane. Icons show the type of communication.

2. See About Recent Communications Items to identify the icons.

See a count of new missed calls or voice mails

Look at the icon at the top of the Recent Communications pane. The icon to the right of the number indicates its type.

Examples:

Missed calls:

Voice mails:

The count adjusts each time you open an "unread" item, whether or not you listen to the voice mail. A counter does not appear if you have no unread items of that type.

At your company, these indicators may not display numbers. If you see an icon, there is at least one new item of the type indicated.

Show only one type of communication

View all recent communications except deleted items

View deleted communications items

1. Choose View > Change Recent Communications Filter from the menu bar at the top of the console.

2. Choose an option.

To view Deleted items, choose Deleted.

Sort the list

Click any column heading to sort by that heading.

Click again to reverse the sort order.

View details about an item

Right-click an item in the Recent Communications list and choose Open Communication.

 

Mark items read or unread

Select one or more items and right-click > Mark Read or Mark Unread.

 

Delete items

To mark an item for deletion:

Right-click an item and choose Delete.

See separate instructions in this table to permanently delete items you have marked for deletion.

Undelete items

1. Choose View > Change Recent Communications Filter > Deleted from the menu bar at the top of the console.

2. Right-click an item that is marked for deletion and choose Undelete.

You cannot delete items that have been permanently deleted.

Permanently delete all items marked for deletion

1. Choose View > Change Recent Communications Filter > Deleted from the menu bar at the top of the console.

2. (Optional) Select multiple items in the Recent Communications pane to purge.

3. Right-click an item that is marked for deletion and choose Purge Deleted Communications.

 


Related Topics

Accessing Voice Mail

Problems in the Recent Communications Pane, page 10-23

Accessing Voice Mail

If your company is set up to allow you to do so, you can receive and listen to voice-mail messages in Cisco Unified Personal Communicator.


Note You should periodically purge your deleted voice-mail messages to avoid long delays while launching Cisco Unified Personal Communicator or accessing voice mail. See the instructions for permanently deleting recent communications items in Working With the Recent Communications List and Its Items.


To...
Do This

View a list of your voice mail messages

Choose View > Change Recent Communications Filter > Voicemails.

 

Listen to a voice mail message

Right-click a voice mail item in the list > Play Voicemail.

Control voice-mail playback

Rewind to beginning

Rewind

Play

Pause

Fast forward

Seek (Rewind to a specific point in the message)

Change playback volume

1. Double-click a voice-mail item in the Recent Communications list.

2. Click the appropriate button, or slide the appropriate slider.

The larger slider is the Seek slider.

Retrieve deleted voice mail

(Whether deleted via your phone or via Cisco Unified Personal Communicator.)

See the instructions for undeleting recent communications items.

You cannot retrieve deleted voice mail after you have purged it.


Related Topics

Setting Up Voice Mail, page 1-5

About Recent Communications

Working With the Recent Communications List and Its Items

Problems With Voice Mail, page 10-24