Hosting Conference Calls Using Cisco Unified Personal Communicator
You can create conference calls by merging conversations.
•About Merging Calls
About Merging Calls
You can merge calls to bring multiple conversations into a single conference call.
You can merge the following:
•Two conversations, when each conversation has one other person besides yourself.
•A conversation with one other person and a conference call.
•Multiple conversations sequentially into a single conference call.
Note•The Merge button is available only when more than one call is in progress, and only in the conversation window of the active conversation (the conversation that is not on hold).
•When you merge a call that includes web conferencing, make sure the conversation with web conferencing is NOT the active conversation when you merge the calls.
•If you merge two calls and subsequently hang up, the other participants can continue the conference call.
•Only the person who first merges calls into a conference call can merge additional participants into the call. Therefore, if you exit a conference call, you cannot re-enter the conference call. (This caveat may not apply at your company.)
•You can merge calls that include video.
Before You Begin
You must have at least one active call and one call on hold.
Step 1 Choose the conversation that you want to keep, and put it on hold. For example, if one conversation includes web conferencing or multiple participants, put that conversation on hold.
Step 2 Make active the conversation that you want to merge into the held call.
Step 3 Click in the active conversation window.
Step 4 Choose the call to merge with, if you see options.
Step 5 Invite the new participant to join the web conference, if the conference call includes an associated a web conference and the new participant does not see it.
Step 6 Repeat this procedure as needed to add additional participants.
•Putting Conversations on Hold and Retrieving Them, page 3-9
•Adding Web Conferencing and Web Participants to Conversations, page 5-2
•I Cannot Merge Calls, page 10-15