User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2
Using Reachability Status in Cisco Unified Personal Communicator for Macintosh
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Using Reachability Status in Cisco Unified Personal Communicator

Table Of Contents

Using Reachability Status in Cisco Unified Personal Communicator

About Reachability Status

Identifying Reachability Status Icons

Setting Your Reachability Status Preferences

Specifying Your Reachability Status During Each Session

Adding Custom Status Messages To Your Reachability Status Options

Creating Custom Reachability Status Messages

Modifying Custom Status Messages

Deleting Custom Status Messages

Displaying A Custom Out-Of-Office Message


Using Reachability Status in Cisco Unified Personal Communicator


About Reachability Status

Identifying Reachability Status Icons

Setting Your Reachability Status Preferences

Specifying Your Reachability Status During Each Session

Adding Custom Status Messages To Your Reachability Status Options

Displaying A Custom Out-Of-Office Message

About Reachability Status

Reachability status provides an indication of whether people in your company are available if you want to contact them, and vice-versa.

The system can determine reachability automatically, or people can specify their reachability status.

You can always try to contact people regardless of their reachability status.


NoteBy default, the system determines the reachability status of each person automatically. The system detects when people are using their computer or phone, or, if applicable, when they are in a meeting according to their Microsoft Outlook calendar.

Each person can set preferences that determine which elements the system uses to determine their reachability status.

Each person can choose a reachability status to display instead of letting the system determine their status automatically.


Related Topics

Identifying Reachability Status Icons

Setting Your Reachability Status Preferences

Specifying Your Reachability Status During Each Session

Adding Custom Status Messages To Your Reachability Status Options

Identifying Reachability Status Icons

Procedure


Step 1 Look at the reachability status icon currently associated with a person:

Reachability Status
Symbol
Description

Available

The person is logged in to Cisco Unified Personal Communicator and has recently been using his or her computer or phone. Alternatively, the person has set the status to Available.

(Multiple)

The person may be available. Roll your mouse over the name of the person to see the status.

Away

The person has set the status to Away, or to Do Not Disturb via IP Phone Messenger or another method.

Offline or unknown

The person is not logged in to Cisco Unified Personal Communicator, or the system is unable to determine the status. If some people in your company are in the corporate directory but not set up to display reachability status, they display this icon.


Step 2 Look for more details if needed:

Roll your mouse over a name in a list.

View the contact details for the person.



Tip To view your own reachability status: Look at the drop-down list above the contact list in the main console.


Related Topics

Using Reachability Status in Cisco Unified Personal Communicator

Viewing More Information About Contacts, page 8-4

Problems with Reachability Status, page 10-6

Setting Your Reachability Status Preferences

You should specify the elements that Cisco Unified Personal Communicator uses to evaluate your reachability status.

These settings apply whenever you are logged in to Cisco Unified Personal Communicator. They remain until you change them.

Procedure


Step 1 Choose CiscoUPC > Preferences.

Step 2 Click Status.

Step 3 Choose options.



NoteYou can show availability based on appointments in your Outlook calendar (or the calendar in whichever tool you use to interact with Microsoft Exchange, such as Outlook Web Access.) If you have added additional calendars, only your default (main) calendar is evaluated.

If you choose to show availability based on your calendar, the system uses your calendar to determine your reachability status even when you are not logged in to Cisco Unified Personal Communicator.

If you uncheck all check boxes and choose Never for Show me as "On the Phone", your status will always show Available unless you change it manually during a session.

If you set your reachability status preferences via applications other than Cisco Unified Personal Communicator, such as the Cisco Unified Presence User Options web pages or IP Phone Messenger, those settings apply to Cisco Unified Personal Communicator, and vice versa.


Related Topics

Using Reachability Status in Cisco Unified Personal Communicator

Specifying Your Reachability Status During Each Session

Displaying A Custom Out-Of-Office Message

Problems with Reachability Status, page 10-6

Specifying Your Reachability Status During Each Session

Your reachability status changes automatically unless you manually choose a reachability status to display. The status you choose displays until you change it or log out of Cisco Unified Personal Communicator.

Procedure


Step 1 Click the reachability status that you see above the Contact list.

Step 2 Choose an option.



NoteTo cancel your manual selection and allow the system to automatically reflect your activity, choose Available. Make sure you have set preferences to reflect the activities you want the system to evaluate when determining your reachability status.

By default, the list of reachability status options includes only Available and Away. You can add custom status messages to this list.


Related Topics

Setting Your Reachability Status Preferences

Identifying Reachability Status Icons

Using Reachability Status in Cisco Unified Personal Communicator

Adding Custom Status Messages To Your Reachability Status Options

Where to Find More Documentation, page 1-13

Problems with Reachability Status, page 10-6

Adding Custom Status Messages To Your Reachability Status Options

To provide other people with additional information about your reachability status, create custom status messages. These messages are added to the list of reachability status options.

Creating Custom Reachability Status Messages

Modifying Custom Status Messages

Deleting Custom Status Messages

Creating Custom Reachability Status Messages

Procedure


Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit Status Menu....

Step 2 Click the [+] button below the category of message you want to add (Available or Away).

Step 3 Enter your custom status message.

Step 4 Press <Enter>.

Step 5 Click Done.

Your custom message appears in the list of reachability status options.


Related Topics

Specifying Your Reachability Status During Each Session

Adding Custom Status Messages To Your Reachability Status Options

Displaying A Custom Out-Of-Office Message

Modifying Custom Status Messages

Procedure


Step 1 Click the reachability status pop-up menu near the top of the console and choose Edit Status Menu.

Step 2 Double-click a message to change.

Step 3 Enter your new message.

Step 4 Press <Enter>.

Step 5 Click Done.


Related Topics

Adding Custom Status Messages To Your Reachability Status Options

Deleting Custom Status Messages

Procedure


Step 1 Click the Reachability pop-up menu near the top of the console and choose Edit Status Menu.

Step 2 Click a message to delete.

Step 3 Click the [-] button below the message.

Step 4 Click Done.


Related Topics

Adding Custom Status Messages To Your Reachability Status Options

Displaying A Custom Out-Of-Office Message

This message continues to display after you log out.

Procedure


Step 1 Choose File > Preferences.

Step 2 Click Status.

Step 3 Check Immediately show me as "Offline" and display this message.

Step 4 Enter the message to display.

Step 5 Close the Preferences window.



Note The next time you log in, Cisco Unified Personal Communicator will ask you if you want to turn off your Out-of-office message.


Related Topics

Adding Custom Status Messages To Your Reachability Status Options