User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.2
Preparing To Use Cisco Unified Personal Communicator for Macintosh
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Preparing To Use Cisco Unified Personal Communicator

Table Of Contents

Preparing To Use
Cisco Unified Personal Communicator

How to Set Up the Application

Installing Cisco Unified Personal Communicator

Installing the Address Book Plug-In

Setting Up Your Headset

Setting Up Your Video Camera

Logging In

Setting Up Voice Mail

Setting Up Web Conferencing

How to Set Optional Preferences

Automating Login

Canceling Automatic Log In and Password Entry

Specifying Your Audio and Video Devices

Specifying Ringer Device and Volume

Choosing the Phone to Control

Choosing the Associated Desk Phone

Specifying Your Preferred Contact Method

Specifying Your Contact Information

Where to Find More Documentation

Cisco Product Security Overview

Upgrading Cisco Unified Personal Communicator

Uninstalling Cisco Unified Personal Communicator


Preparing To Use
Cisco Unified Personal Communicator


How to Set Up the Application

How to Set Optional Preferences

Where to Find More Documentation

Cisco Product Security Overview

Upgrading Cisco Unified Personal Communicator

Uninstalling Cisco Unified Personal Communicator

How to Set Up the Application

Complete the following tasks in order:

Installing Cisco Unified Personal Communicator

Installing the Address Book Plug-In

Setting Up Your Headset

Setting Up Your Video Camera

Logging In

Setting Up Voice Mail

Setting Up Web Conferencing

Installing Cisco Unified Personal Communicator

If your system administrator has not installed Cisco Unified Personal Communicator on your computer, install it.

Before You Begin

If you are upgrading from a previous version, follow the instructions in the Upgrading Cisco Unified Personal Communicator.

Your system administrator should ensure that your equipment meets the system requirements for using this product.

You must have Administrator privileges to install software on your computer.

Make the Finder active and choose Finder > Preferences. Make sure Open new windows in column view is not checked. If you change this preference, restart the computer before installing.

Procedure


Step 1 Obtain the disk image from your system administrator.

Step 2 Double-click the disk image if it does not mount automatically.

Step 3 Accept the license agreement.

Step 4 Drag the application icon onto the Applications folder icon.

Step 5 (Optional) Move the disk image to the trash.


Related Topics

Problems Setting Up the Application, page 10-2

Installing the Address Book Plug-In

If you install this plug-in, you can use Cisco Unified Personal Communicator to dial numbers in your Macintosh Address Book.

Procedure


Step 1 If you have just installed Cisco Unified Personal Communicator, log out of the computer and log in again.

Step 2 Launch Cisco Unified Personal Communicator.

Step 3 Choose CiscoUPC > Install Address Book Plug-In.

Step 4 Follow the instructions.


Related Topics

Dialing From Your Macintosh Address Book, page 3-4

Uninstalling Cisco Unified Personal Communicator

Setting Up Your Headset

Procedure


Step 1 Follow the instructions that came with the headset.

Step 2 Wait a few moments after you plug in your headset before you do anything else.



Note Special buttons on some devices, such as those to initiate a call via your headset, are not designed to work with Cisco Unified Personal Communicator. Volume and mute buttons generally work.


Setting Up Your Video Camera

The software for supported Apple cameras is included with the Macintosh operating system software.

Procedure


Step 1 Set up your camera following the instructions that came with it.

Step 2 Relaunch Cisco Unified Personal Communicator if it is running.


Logging In

Before You Begin

Follow the procedures in the preceding sections.

If you log in remotely, you must first connect to your corporate network, for example via virtual private network (VPN).

Procedure


Step 1 Obtain the following information from your system administrator:

Your username and password for Cisco Unified Personal Communicator.

The IP address of the login server.

Step 2 Launch Cisco Unified Personal Communicator.

Step 3 Enter the information that you obtained in Step 1. Username and password are generally case-sensitive.


Related Topics

Problems Logging In and Starting Up, page 10-2

Automating Login

Canceling Automatic Log In and Password Entry

Setting Up Voice Mail

Use this procedure if you want to access voice mail via Cisco Unified Personal Communicator.

Procedure


Step 1 Obtain from your system administrator the username and password that you must enter into Cisco Unified Personal Communicator in order to use voice mail.

Step 2 Choose CiscoUPC > Preferences.

Step 3 Click Accounts.

Step 4 Click Unity Voicemail.

Step 5 Enter your login information. If your system administrator gave you two passwords, use the Cisco Unity Assistant (web) password.

Step 6 Click Save.


Related Topics

Accessing Voice Mail, page 9-5

Setting Up Web Conferencing


Note Anyone can participate in web conferencing. You generally need to follow this procedure in order to add web conferencing to a conversation.


Procedure


Step 1 Obtain from your system administrator the username and password that you must enter into Cisco Unified Personal Communicator in order to use web conferencing.

Step 2 Choose CiscoUPC > Preferences.

Step 3 Click Accounts.

Step 4 Click MeetingPlace.

Step 5 Enter your login information for MeetingPlace.

Step 6 Click Save.


Related Topics

Using Web Conferencing With Cisco Unified Personal Communicator, page 5-1

How to Set Optional Preferences

Automating Login

Specifying Your Audio and Video Devices

Specifying Ringer Device and Volume

Choosing the Phone to Control

Specifying Your Preferred Contact Method

Specifying Your Contact Information

Automating Login

Procedure


Step 1 Launch the application

Step 2 Enter your username and password.

Step 3 Check Remember password in Keychain.

Step 4 (Optional) Check Automatically log in as: [user name].

Step 5 Click Login.


Related Topics

Logging In

Canceling Automatic Log In and Password Entry

Procedure


Step 1 Choose CiscoUPC > Preferences.

Step 2 Click Profile.

Step 3 Uncheck options in the Log in section.


Related Topics

Logging In

Specifying Your Audio and Video Devices

Choose which speaker, microphone, and video devices you want to use during soft phone calls.

Before You Begin

Set up your devices following the instructions in Setting Up Your Headset and Setting Up Your Video Camera.

Procedure


Step 1 Plug in the devices that you will choose.

Step 2 Relaunch Cisco Unified Personal Communicator.

Step 3 Choose CiscoUPC > Preferences.

Step 4 Click Audio / Video.

Step 5 Choose devices as applicable.



NoteIf you change audio settings during a call, you may experience a brief interruption of audio while the change takes effect.

If you unplug a chosen device during a call, your speaker or microphone will change to the corresponding system default device, if any is available.

If you unplug your only video device, and if you have an available audio device, your conversation will continue as audio-only. Otherwise, your call will end.

You can pause iTunes while you are on calls. Check the box in Audio/Video Preferences.


Related Topics

Checking Your Speaking Volume, page 10-10

Specifying Ringer Device and Volume

You can choose whether Cisco Unified Personal Communicator notifies you of incoming calls via the built-in speakers in your computer (if any) or via a headset or other audio device.

Before You Begin

Set up your chosen audio device and verify that it works.

Procedure


Step 1 Plug in the device that you will choose.

Step 2 Relaunch Cisco Unified Personal Communicator.

Step 3 Choose CiscoUPC > Preferences.

Step 4 Click Audio / Video.

Step 5 Choose a ringer device.

Step 6 Use the volume slider to set the ringer volume.



NoteMuting your audio by any method may prevent you from hearing the soft phone ring when someone calls you.

If the device you chose becomes unavailable, you will hear ringing through the system default audio device.

Make sure your system setting for sound output volume is set high enough for you to hear the ringer. The ringer volume setting in Cisco Unified Personal Communicator Preferences is a percentage of the volume setting in the System Preferences.

Your desk phone will always ring.


Choosing the Phone to Control

Cisco Unified Personal Communicator can work with a Cisco Unified IP Phone such as the one on your desk, or work independently as a soft phone.

If the phone mode is set to soft phone, you can use your desk phone, but calls you make using your desk phone do not appear in the Recent Communications list.

Procedure


Step 1 Roll your mouse over the buttons near the top right of the main console to identify the Phone Mode button.

Step 2 Click to choose a Phone Mode option.


Note If you want to use video, choose Soft Phone.



Related Topics

Problems Choosing A Phone, page 10-3

Desk Phone Device Unavailable, page 10-3

Choosing the Associated Desk Phone

Choosing the Associated Desk Phone

By default, the Cisco Unified IP Phone on your desk is the desk phone associated with Cisco Unified Personal Communicator.

If your system administrator has enabled this feature, you may be able to associate Cisco Unified Personal Communicator with a different desk phone. For example, you may be able to temporarily use a phone in a conference room as if it were the phone on your own desk.

Procedure


Step 1 Go to the phone that you want to associate with Cisco Unified Personal Communicator and log in to the EM Services. For information, see the documentation for your phone.

You can skip this step if you know that the phone is assigned exclusively to you.

Step 2 Launch Cisco Unified Personal Communicator if it is not running.

Step 3 Roll your mouse over the buttons near the top right of the main console to identify the Phone Mode button

Step 4 Click the Phone Mode button and choose Desk Phone.

Step 5 Click and choose Choose Desk Phone.

Step 6 Click a phone in the list to select it. Use the information in the table to help you identify the phones in the list:

Column Number
Column Name
Description
1

Device status

This icon identifies the currently associated desk phone.

2

Device type

Hover your mouse pointer over the icon to identify the model of the phone.

3

Name

To modify this field to identify a phone for future reference:

Double-click the name and enter a name of your choice.

4

Device Name

Number printed on the MAC label on the bottom of the phone.

5

Lines

Phone numbers (extensions) available via this phone.



Note Click Restore Default to choose the phone on your own desk after you have changed it. Skip the rest of the steps in this procedure.


Step 7 Click Control Selected Device.

Step 8 Click OK.

Step 9 Wait a few moments for the change to take effect.



Note Not all phones are necessarily available for this purpose. If the phone you want to choose is not available to you, contact your system administrator.


Related Topics

Choosing the Phone to Control

Desired Desk Phone Is Not Listed, page 10-4

Where to Find More Documentation

Specifying Your Preferred Contact Method

The method you choose for preferred contact method determines two things:

The type of communication (such as phone or instant message) that Cisco Unified Personal Communicator will initiate when you double-click a name in a list.

The method that you want people to use to contact you.

By default, preferred contact method is Phone.

Procedure


Step 1 Roll your mouse over the buttons near the top right side of the console to locate the Preferred Contact button.

Step 2 Click and choose an option.


Related Topics

Specifying Your Contact Information

Identifying the Preferred Contact Method of Other People, page 8-4

Specifying Your Contact Information

You can specify the phone number and e-mail address that Cisco Unified Personal Communicator will use to contact you when you are logged in to Cisco Unified Personal Communicator and people contact you from a list in Cisco Unified Personal Communicator.

If you do not specify preferred contact information, or you are not logged in to Cisco Unified Personal Communicator, Cisco Unified Personal Communicator uses your contact information in the corporate directory.

Procedure


Step 1 Choose CiscoUPC > Preferences.

Step 2 Click Profile.

Step 3 Add the Preferred phone and Preferred e-mail:

a. Double-click Add/Remove...

b. Enter the contact information in New.

c. Click Add.

d. Click Done.

Step 4 Choose your preferred phone number and e-mail address from the pop-up menus in Step 3.


Related Topics

Specifying Your Preferred Contact Method

Where to Find More Documentation

The following documentation is available for this product:

Quick Start Guide

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Online Help

Choose Help > CiscoUPC Help. In the web conferencing window, click the Help menu.

Updated Documentation (PDF)

The most current version of this document is available in English as a PDF file at:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Documentation in Languages Other Than English

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_translated_end_user_guides_list.html

Accessibility Information

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

The following documentation is available for products related to this product:

Documentation for Cisco Unified MeetingPlace Web Conferencing

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_user_guide_list.html

Documentation for Cisco Unified MeetingPlace Express

http://www.cisco.com/en/US/products/ps6533/products_user_guide_list.html

Documentation for Your Cisco Unified IP Phone (Desk Phone)

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Documentation for IP Phone Messenger (IPPM) and the Cisco Unified Presence User Options Web Pages:

http://cisco.com/en/US/products/ps6837/products_user_guide_list.html

Documentation for Cisco Unified Communications Manager User Options Web Pages or Cisco Unified CallManager User Options Web Pages:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending e-mail to export@cisco.com.

Upgrading Cisco Unified Personal Communicator

Procedure


Step 1 Quit Cisco Unified Personal Communicator.

Step 2 Uninstall the existing application following the instructions in Uninstalling Cisco Unified Personal Communicator.

Step 3 Follow the procedure in the Installing Cisco Unified Personal Communicator.


Uninstalling Cisco Unified Personal Communicator

Procedure


Step 1 Quit Cisco Unified Personal Communicator.

Step 2 Quit the Address Book application.

Step 3 Move the following items to the trash:

This Item
In this Folder

The Cisco Unified Personal Communicator application

<Your hard disk>/Applications/

CiscoUPC_Dialer.bundle

<Your hard disk>/Library/Address Book Plug-Ins/

and

<Your hard disk>/Users/<your user name>/Library/Address Book Plug-Ins/

Cisco folder

and

Cisco Unified Personal Communicator folder

(If they exist)

<Your hard disk>/Users/<your user name>/Library/Caches/

Cisco folder (If it exists)

<Your hard disk>/Users/<your user name>/Library/Logs/

Cisco folder (If it exists)

<Your hard disk>/Users/<your user name>/Library/Preferences/

com.cisco.CiscoUPC.plist file

and

com.cisco.ProblemReportingAssistant.plist

(If they exist)

<Your hard disk>/Users/<your user name>/Library/Preferences/


Step 4 Empty the trash.

If you see a message that the operation cannot be completed because the Dialer is in use, quit the Address Book application, then empty the trash again.