User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
Working With Recent Communications
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Working With Recent Communications

Table Of Contents

Working With Recent Communications

About Recent Communications

Working With the Recent Communications List and Its Entries

About Recent Communications Items

Accessing Voice Mail


Working With Recent Communications


Recent Communications topics include:

About Recent Communications

Working With the Recent Communications List and Its Entries

Accessing Voice Mail

About Recent Communications

Your call history appears in the Recent Communications pane, so you can easily see and return calls and listen to voice mail.

The Recent Communication pane lists all voice-mail messages you have received, and up to 50 received, initiated, or missed calls.

New voice-mail messages appear in the list within one minute.

Unread communications appear in bold text. Icons for unread communications may also appear in color.

Calls that you make or receive while using your Cisco Unified IP Phone only appear in the Recent Communications list if Cisco Unified Personal Communicator is running. Calls that you make using your desk phone appear only if you have set the active phone to Desk Phone. Voice mail appears regardless.

If you log on from different computers, only the communications that occur while you are logged into a particular computer appear in the recent communications list on that computer.

Working With the Recent Communications List and Its Entries

To Do This
Do This

Identify the communication type of an entry

The first column in the Recent Communications pane shows the type of communication. To identify the icons, see the "About Recent Communications Items" section.

Show only one type of communication

View all recent communications

From the pop-up menu in the Recent pane, choose an option.

Choose Recent > Display and choose an option.

Sort the list

Click any column heading to sort by that heading.

Click again to reverse the sort order.

 

View details about an entry

Hover your mouse pointer over an entry.

Choose File > Get Info.

Control-click an entry in the Recent Communications list and choose Get Info.

 

Mark entries unread

Control-click an entry and choose Mark Recent Item Unread.

Click an entry and choose Recent > Mark Item as Unread.

View details about the entry. Then choose Actions > Mark Unread.

Add an entry to your Contacts list

See the "Adding Contacts to Groups" section.

Delete entries

To mark an entry for deletion:

Control-click an entry and choose Delete Recent Item.

Click an entry and choose Recent > Delete item or Edit > Delete.

View details about an entry. Then click the Action menu and choose Delete.

Select an entry and press the Delete key on your keyboard.

To permanently delete all entries marked for deletion:

Choose Recent > Purge Deleted Items.

Note When you delete voice mail using your desk phone, you must separately delete the same voice mail from Cisco Unified Personal Communicator.

Undelete entries

Control-click an entry that is marked for deletion and choose Undelete Recent Item.

Click an entry and choose Recent > Undelete Item.

View details about the entry. Then click the Action menu and choose Undelete.

Work with the Recent Communications list

See the "Working With Items Listed in Panes" section.

Change the view of the pane

See the "Changing the View of the Console and Its Panes" section.


About Recent Communications Items

The following information describes the items listed in the Recent Communications pane.

Items that are deleted but not yet purged appear in strikethrough text.

Items in bold are unread.

Icon
Communication Type

Voice-mail message

Unread instances are in color.

 

Missed call

Unread instances are in color.

Answered incoming call

Outgoing call


Accessing Voice Mail

You can receive and listen to voice-mail messages in Cisco Unified Personal Communicator.

To Do This
Do This

Set up voice mail access via Cisco Unified Personal Communicator

See the "Setting Up Voice Mail and Web Conferencing" section.

Listen to voice mail

 

Rewind to beginning

Fast-play reverse

Play

Pause

Fast-play forward

Seek (Rewind to a specific point in the message)

Change playback volume

In the Recent Communications list:

Double-click a voice-mail entry.

Control-click a voice-mail entry > Play Voice Mail.

Click a voice-mail entry in the list, then choose Recent > Play Voice Mail.

In the window:

Click the appropriate button, or slide the appropriate slider. The larger slider is the Seek slider.

 

Perform other actions

See the "Working With the Recent Communications List and Its Entries" section.