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Deploying Cisco Unified Personal Communicator
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Deploying Cisco Unified Personal Communicator

Table Of Contents

Deploying Cisco Unified Personal Communicator

Deciding Which Installer Package to Use

Deploying the Application in an Apple Macintosh Environment

Deploying the Application in a Microsoft Windows Environment

Deploying to a Shared Location

Using the Installer on the Client PC

Using a Software Deployment Tool

Setting Up the Problem Report Support Alias for the Windows Installer

Updating the Application

Providing Information to End Users


Deploying Cisco Unified Personal Communicator


This chapter describes how to deploy Cisco Unified Personal Communicator. Topics in this section include:

Deciding Which Installer Package to Use

Deploying the Application in an Apple Macintosh Environment

Deploying the Application in a Microsoft Windows Environment

Updating the Application

Providing Information to End Users

Before beginning the deployment tasks, be sure to read Chapter 2, "Preparing to Deploy Cisco Unified Personal Communicator." It describes the tasks that you need to perform before deployment.

Deciding Which Installer Package to Use

You can deploy Cisco Unified Personal Communicator by using the installer packages listed in Table 3-1:

Table 3-1 Installer Packages 

Filename
Description

CiscoUnifiedPersonalCommunicatorSetupK9.exe

This executable contains the required Windows Installer engine, Cisco VT Camera and Cisco VT Camera II drivers, the user interface, and a set of related DLLs1 for deployment.

This package is typically used for individual users installing the application.

CiscoUnifiedPersonalCommunicatorSetupK9.msi

This Microsoft Windows Installer (MSI) package contains Cisco VT Camera and Cisco VT Camera II drivers, the user interface, and a set of related DLLs for deployment.

This package is typically used by IT administrators with the corporate deployment tool (for example, Altiris, System Management Server (SMS), and Active Directory) to push the install to end users.

CiscoUnifiedPersonalCommunicator-K9.dmg

This package is the disk image (.dmg) of the application for Mac OS X.

1 DLL = dynamic link libraries


Related Topics

Deploying the Application in an Apple Macintosh Environment

Deploying the Application in a Microsoft Windows Environment

Deploying the Application in an Apple Macintosh Environment

In a Macintosh environment, download the disk image (.dmg) from Cisco.com and put it on an internal server so that users can download it from that location. Alternately, you can burn the disk image on a CD for internal distribution.

The end user must complete the installation of Cisco Unified Personal Communicator, and they should follow the instructions in the Cisco Unified Personal Communicator user guide at this URL:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Related Topics

Updating the Application

Deploying the Application in a Microsoft Windows Environment

This section describes how to deploy the application in a Windows environment. Topics in this section include:

Deploying to a Shared Location

Using the Installer on the Client PC

Using a Software Deployment Tool

Setting Up the Problem Report Support Alias for the Windows Installer

Updating the Application

Deploying to a Shared Location

You can deploy the executable or MSI package to a shared location, such as a web server, where users can access it. You must push the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard).

Related Topics

Deciding Which Installer Package to Use

Setting Up the Problem Report Support Alias for the Windows Installer

Providing Information to End Users

Using the Installer on the Client PC

You can deploy either the executable or the MSI package directly to the client PC. You must push the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard).

You can also perform the installation operation directly on an individual's computer while logged in as the administrator.

Related Topics

Deciding Which Installer Package to Use

Setting Up the Problem Report Support Alias for the Windows Installer

Providing Information to End Users

Using a Software Deployment Tool

You can use a software deployment tool to distribute Cisco Unified Personal Communicator to client PCs. Software deployment tools include group policy-based tools, such as Active Directory, or more advanced tools, such as the System Management Server (SMS) software from Microsoft.

To use this method, you must push the installer at an elevated privilege so that users can complete the installation (run the installer and follow the installation wizard).


Note Cisco Unified Personal Communicator does not support the advertising or publishing deployment in which a user installs the application by opening an icon that the administrator has placed on the user's desktop.


Related Topics

Deciding Which Installer Package to Use

Setting Up the Problem Report Support Alias for the Windows Installer

Providing Information to End Users

Setting Up the Problem Report Support Alias for the Windows Installer

Cisco Unified Personal Communicator for the Window OS is equipped with the Cisco Unified Problem Reporting Tool. You (and end users) can use it to automate the collection of information necessary to troubleshoot problems on the Cisco Unified Personal Communicator PC client. The tool generates a report that can be saved to client PC desktop or automatically e-mailed to the support alias of your choice.

By default, the application is deployed without the support alias configured.

You set the support alias at the time the application is deployed or installed:

For the MSI package that is deployed through a software deployment tool, use this command:

userdrive:\CiscoUnifiedPersonalCommunicatorSetupK9.msi /qb PROBLEMREPORTMAILER=email@your-support-alias

For the executable (.exe), enter this command on each user's PC:

userdrive:\CiscoUnifiedPersonalCommunicatorSetupK9.exe /s /v" /qb PROBLEMREPORTMAILER=email@your-support-alias"

If you do not set the support alias, the error report is saved to the client PC desktop.

For more information, see the Cisco Unified Personal Communicator troubleshooting guide at this URL:

http://cisco.com/en/US/products/ps6844/prod_troubleshooting_guides_list.html

Updating the Application

You can download the latest available Cisco Unified Personal Communicator software from the Software Center:

http://www.cisco.com/public/sw-center/sw-voice.shtml

You must have an account on Cisco.com to access this site.

After you obtain updated software, you need to make the updated software available for deployment as described in these sections:

Deploying the Application in an Apple Macintosh Environment

Deploying the Application in a Microsoft Windows Environment


Note In a Windows OS environment, command-line options are not supported on upgrades. They are supported only on new installations.


In a Windows environment, users can uninstall the previous version of Cisco Unified Personal Communicator through the Control Panel, but it is not required. The camera drivers are removed only if Cisco Unified Personal Communicator is the last Cisco application on the client PC; that is, if Cisco Unified Video Advantage is not installed.

In a Macintosh environment, users should uninstall the previous version of Cisco Unified Personal Communicator by dragging the application icon to the Trash. Users should also drag the address book plug-in to the Trash. For more information, see the Cisco Unified Personal Communicator user guide at this URL:

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Providing Information to End Users

After Cisco Unified Personal Communicator is deployed, provide the information listed in Table 3-2 to end users.

Table 3-2 Information Needed by End Users 

Provide This
Explanation
Give to Users Who Install
Give to Users If You Install

Information about client hardware and software requirements.

Leverage information from the release notes at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html

Yes

Yes

Location of Cisco Unified Personal Communicator installer.

Provide the shared folder location or the CD with the software executable.

Yes

No

Instructions for installing and setting up the application.

Provide the user guide for Cisco Unified Personal Communicator.

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Direct users to read the introduction chapter for the installation and set-up information.

Yes

No

Login information.

Provide this information:

User name.

Password.

You configured the username and password in Cisco Unified CallManager Administration. See the "Associating the Cisco Unified IP Phone to an End User and Adding the End User to a Group" section on page 2-5.

Cisco Unified Presence Server host name or IP address.

Yes

Yes

User capabilities (presence, video soft phone) available through Cisco Unified CallManager licenses.

Provide each user with information about the capabilities (license) they have.

You assigned capabilities in Cisco Unified CallManager Administration in the "Assigning Capabilities to Users" section on page 2-14.

Yes

Yes

Supported features: directory services, voice-mail retrieval and playback, access to web-only meetings, and Cisco Unified CallManager extension mobility.

Provide users with information about which Cisco Unified Personal Communicator features are supported based on the integration with the LDAP directory, Cisco Unity Connection, and Cisco Unified MeetingPlace Express. Inform users that have the ability to initiate web-only meetings from a Cisco Unified Personal Communicator conversation. For more information, see "How Cisco Unified Personal Communicator Fits into Your Network" section on page 1-2.

Inform users that you configured for Cisco Unified CallManager extension mobility. For a description of the type of information to provide to them, see the Cisco Unified CallManager Features and Services Guide at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Yes

Yes

Account information

Provide account information to be entered into the Preferences window:

Cisco Unity Connection: username and web password (to use voice-mail features supported by Cisco Unified Personal Communicator)

You created an e-mail account in Cisco Unity Connection. For more information, see the "Cisco Unity Connection Configuration" section on page 2-20.

Cisco Unified MeetingPlace Express: username and password (to add web conferencing to a Cisco Unified Personal Communicator conversation)

You created user profiles in Cisco Unified MeetingPlace Express. For more information, see the "Cisco Unified MeetingPlace Express Configuration" section on page 2-21.

Yes

Yes

Instructions for using the application.

Provide the user guide and quick start guide for Cisco Unified Personal Communicator. Remind users to use the online help that is embedded in the application.

http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.html

Yes

Yes

Information about the Cisco Unified MeetingPlace Express meeting room (and what users can expect to see in a web-only meeting) and information about presenting and working with shared content.

Provide the user guide for Cisco Unified MeetingPlace Express.

Yes

Yes

Internal company support for the application.

Provide users with the names of people to contact for assistance and with instructions for contacting those people.

Yes

Yes