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About Cisco Unified Personal Communicator
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About Cisco Unified Personal Communicator

Table Of Contents

About Cisco Unified Personal Communicator

Features and Benefits

How Cisco Unified Personal Communicator Fits into Your Network

Understanding the Startup Process

Network Settings

User Settings

Portable User Preferences


About Cisco Unified Personal Communicator


Cisco Unified Personal Communicator is a desktop application that provides quick access to frequently used communication tools. These communication tools include voice, video, web conferencing, call management, directory access, and presence (knowing that another person is currently online and available for a conversation with other Cisco Unified Personal Communicator users). Cisco Unified Personal Communicator allows users to communicate more effectively, to streamline communications, to increase productivity, and to enhance collaboration.

Topics in this section include:

Features and Benefits

How Cisco Unified Personal Communicator Fits into Your Network

Understanding the Startup Process

Features and Benefits

Cisco Unified Personal Communicator integrates a wide set of communication functionality and enables users to:

Communicate more effectively:

Check the availability of contacts before trying to reach them, thereby reducing the incidence of "phone tag" and improving productivity. Availability information in the application is automatically updated through dynamic presence information from the Cisco Unified Presence Server.

Set personal reachability information (such as available, busy, away) and preferred method of contact (voice, video, e-mail).

Search the corporate directory to locate important contacts and to initiate communications.

Use video and web conferencing to exchange ideas face-to-face, to share content and presentations, and to collaborate more effectively with colleagues. The web portion of the meeting is supported through integration with Cisco Unified MeetingPlace Express. The audio and video portions are supported by Cisco Unified CallManager and Cisco Unified Videoconferencing.

Play back, view, sort, and delete voice-mail messages in the Cisco Unified Personal Communicator interface through integration with Cisco Unity Connection.

Exchange ideas face-to-face through a coordinated audio and video call (the video is displayed on the PC screen and the audio occurs through the soft phone).

Streamline communications:

Find contact information quickly by using Cisco Unified Personal Communicator to search an existing corporate Lightweight Directory Access Protocol (LDAP) directory.

Click-to-call from the contact list within Cisco Unified Personal Communicator instead of dialing telephone numbers.

(Mac OS X only) Select the text of a phone number in almost any application and use the OS X Services menu (or key combination to that menu) to cause Cisco Unified Personal Communicator to dial the selected number.

(Mac OS X only) From within the Apple Address Book application, dial phone numbers through Cisco Unified Personal Communicator. This capability is provided through integration with the address book.

Make calls using the integrated soft phone registered through Cisco Unified CallManager.

Control the Cisco Unified IP Phone through Cisco Unified Personal Communicator (phone-association mode) and click-to-dial capabilities. The computer telephony interface (CTI) is provided through integration with Cisco Unified CallManager.

Make calls, place calls on hold, or merge calls (join any two-party call with another call).

Create an audio session or an ad hoc audio plus video conferencing session easily (merge conversations without calling into a separate conference bridge). Audio and video support are provided through Cisco Unified Videoconferencing.

View recent communication activities and respond faster. View a list of voice messages on screen through integration with Cisco Unity Connection, and click to play.

Turn a call into a rich-media conference by adding video or a web-only meeting

View a list of all participants on a call, eliminating the need to take roll calls.

Receive pop-up notifications of incoming calls. View the caller ID and the call type (voice only or video call) before answering. Accept the call or divert the call to voice mail.

Related Topics

How Cisco Unified Personal Communicator Fits into Your Network

How Cisco Unified Personal Communicator Fits into Your Network

Cisco Unified Personal Communicator interacts with these servers and applications as shown in Figure 1-1:

Cisco Unified CallManager call-processing system provides telephony features, video, and voice-over-IP capabilities to Cisco Unified Personal Communicator. Through the interaction with Cisco Unified CallManager, Cisco Unified Personal Communicator offers integrated soft-phone capabilities (audio and video) and computer telephony interface (CTI) control of the user's physical Cisco Unified IP Phone. You administer Cisco Unified Personal Communicator as a phone device by using the Cisco Unified CallManager Administration Phone Configuration window.

Cisco Unified Presence Server delivers a Session Initiation Protocol (SIP) presence engine and a SIP proxy server functionality to Cisco Unified Personal Communicator. The presence engine provides Cisco Unified Personal Communicator with the infrastructure for user and device status information (for example, busy, idle, away) by using SIP Instant Messaging and Presence Leveraging Extensions (SIMPLE).

It stores information about the user's preferred communication type (e-mail, voice, video) and the user's contact list. Cisco Unified Presence Server also maintains login authentication for and provides configuration information to Cisco Unified Personal Communicator by using Simple Object Access Protocol (SOAP) over HTTPS.

The proxy server provides registration support for nonaudio and nonvideo clients and provides routing support for SIP clients and applications. The Cisco Unified Personal Communicator sends SIP messages to and receives SIP messages from this proxy server, which communicates with Cisco Unified CallManager or other servers. These SIP messages are for soft-phone support, presence information, and database change notifications.

Cisco Unity Connection enables users to effectively manage communications messages (view, play back, sort, and delete) from within the Cisco Unified Personal Communicator application.

Cisco Unified MeetingPlace Express provides access to a private, reservationless, web-only meeting for users who are in a Cisco Unified Personal Communicator conversation. Users can launch a web conferencing session at any time to share content, such as presentations, and to facilitate collaboration with others. Cisco Unified MeetingPlace Express does not reserve voice ports for web-only meetings initiated through Cisco Unified Personal Communicator.

Corporate LDAP version 3 directories interact with Cisco Unified Personal Communicator to provide additional contact information (first name, last name, phone numbers, and so forth) through directory searches for each contact in a user's contact list.

Cisco Unified Videoconferencing provides audio and video support for merged conference calls (three or more parties) placed through Cisco Unified Personal Communicator.

For information about supported releases for the applications and servers that interact with Cisco Unified Personal Communicator, see the release notes at this URL:

http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html

Figure 1-1 How Cisco Unified Personal Communicator Fits into the Network

Related Topics

Features and Benefits

Understanding the Startup Process

Chapter 2, "Preparing to Deploy Cisco Unified Personal Communicator"

Understanding the Startup Process

When Cisco Unified Personal Communicator launches, it performs these operations:

1. It makes a secure (encrypted) connection to the Cisco Unified Presence Server and downloads the user's contact list, network settings, user settings, and portable user preferences. For more information, see the "Network Settings" section, the "User Settings" section, and the "Portable User Preferences" section.

2. The application registers to receive presence information from the server. After it is registered, the application subscribes to receive live presence information for each user in the contact list.

3. If the user's configuration has soft-phone mode enabled, the application starts the soft-phone module and registers with Cisco Unified CallManager for call processing.

Otherwise, if the user's phone is configured for phone-association mode, the application establishes a CTI connection to Cisco Unified CallManager and takes control of the desk phone, which is designated as the user's preferred CTI device in Cisco Unified Presence Server Administration (Application > Unified Personal Communicator > User Settings).

4. The application connects to the Cisco Unity Connection voice-mail server (if deployed), provides this user's credentials, and retrieves the headers of any currently stored voice-mail messages. Cisco Unified Personal Communicator stores the call history locally and records missed calls only if it is running.

5. The application attempts to look up directory information for call records and for the voice-mail messages that have been retrieved and presents the directory results to the user in the Recent pane.

6. When all directory searches are complete, the application stores the contact information for presence and voice mail in memory.

7. For each contact in the user's contact list, the application queries the LDAP directory to obtain information about contacts and phone numbers in the Recent pane.

Related Topics

Network Settings

User Settings

Portable User Preferences

Network Settings

Network settings are needed by all users to access network resources. The application retrieves these network settings (configured in Cisco Unified Presence Server Administration, unless stated otherwise):

List of servers (Cisco Unified CallManager, Cisco Unity Connection, Cisco Unified MeetingPlace Express, and LDAP) and their addresses, ports, and transport types

LDAP schema mapping (data definition for the directory)

LDAP user common name (cn) attribute (for limiting the LDAP search to names)

LDAP search base (the location where all LDAP users exist) and recursive search flag (specifies whether to perform a recursive search of the directory starting at the search base)

Bind anonymously to LDAP (specifies whether to use the user's credentials to log in to this LDAP server or to use an anonymous login for read-only access)

Presence domain name (used for SIP registration in the form of user@domainname)

Application dialing rules and directory lookup dialing rules (configured through the Cisco Unified CallManager Administration)

Voice-mail pilot number (redirects an incoming call to voice mail)

These settings are read only; Cisco Unified Personal Communicator cannot modify them and write them to the server.

Related Topics

Understanding the Startup Process

User Settings

Portable User Preferences

User Settings

You configure certain settings specific to each user in the Cisco Unified Presence Server and in Cisco Unified CallManager. Similar to the network settings, the application retrieves the user settings from the server, but it can neither modify the configuration nor write it to the server.

The application retrieves these user settings:

Which phone line (number) the application should control when operating in CTI mode

Licensing information including which capabilities are enabled

Related Topics

Understanding the Startup Process

Network Settings

Portable User Preferences

Portable User Preferences

The application stores portable user-preference information on the Cisco Unified Presence Server so that the user can log in from any computer and retain various application settings. The application writes preference information to and retrieves preference information from the server. This preference information includes:

The LDAP directory username and password (required only if nonanonymous bind is configured on the Cisco Unified Presence Server)

Cisco Unified Presence Server digest password (not visible in the web administration but it is synchronized from Cisco Unified CallManager user configuration)

Cisco Unity Connection username and password

Cisco Unified MeetingPlace Express username and password

User preference information configured through the Preferences window in Cisco Unified Personal Communicator

The contact list is stored on and downloaded from the Cisco Unified Presence Server. The recent communication records (missed, received, and sent, but not voice mail) are stored on the client PC's file system and are not stored on the Cisco Unified Presence Server.

Preference information for the Windows OS is stored at this location:

userdrive:\Documents and Settings\username\Application Data\Cisco\Unified Personal Communicator

where userdrive is the local hard drive and username is the login name of the logged in user.

All data in the Documents and Settings\username\Application Data directory is designed to follow the user around if you configure the Windows Roaming Profile option for the user. If the Windows user profile type is roaming, these settings will apply whenever the user logs in under the same Windows account on any other computer. For more information about roaming profiles, see the Microsoft website.

Preference information for the Mac OS X is stored at this location, where ~ is the user's home folder:

~/Library/Preferences/Cisco/UnifiedPersonalCommunicator/

~/Library/Preferences/com.cisco.CiscoUPC.plist

Related Topics

Understanding the Startup Process

Network Settings

User Settings